Core Viewpoint - The court ruled in favor of Mr. Chen, ordering the 4S dealership to refund the cost of the tire and pay additional compensation due to fraudulent practices regarding the replacement of non-original tires [5][6]. Group 1: Case Background - Mr. Chen's Cadillac was sent to a 4S dealership for repairs after a traffic accident in 2020, where he was charged over 52,000 yuan for various repairs, including a rear tire replacement [2]. - During a routine vehicle inspection in 2025, it was discovered that the left and right rear tires had different tread patterns, leading to a failed inspection [2][3]. - Mr. Chen claimed that the dealership did not inform him that non-original tires were used, which he considered deceptive [2][3]. Group 2: Legal Proceedings - The 4S dealership argued that they had informed Mr. Chen about the use of non-original tires and that he had signed the settlement statement acknowledging this [3][4]. - The court found that the dealership failed to adequately inform Mr. Chen about the risks associated with using non-original tires, which led to his misunderstanding [4][5]. - The court emphasized that the dealership's documentation did not clearly indicate the change in tire type, constituting fraud [4][5]. Group 3: Court Ruling - The court ordered the dealership to refund the tire cost of 1,127 yuan and pay an additional compensation of 3,381 yuan to Mr. Chen [5]. - The ruling highlighted the dealership's responsibility to ensure customer awareness of significant changes in service, particularly regarding safety standards [4][5].

浦东新区消保委提醒指出，《消费者权益保护法》第二十四条明确规定，经营者提供的机动车、计算机、电视机、电冰箱、空调器、洗衣机等耐用商品或装 饰装修服务，自消费者接受商品或服务之日起6个月内出现瑕疵发生纠纷的，由经营者承担举证责任。 随着折叠屏手机的快速普及，其独特的屏幕结构与使用方式，也带来了新的消费争议。近日，浦东新区消保委受理了一起，因折叠屏手机屏幕漏液引发的消 费纠纷 【下载黑猫投诉客户端】。经消保委调解，双方达成和解。 据披露，消费者王先生反映，2025年7月购买了一款折叠屏手机，使用不足三个月后出现屏幕黑屏、漏液现象。品牌售后检测后认为手机侧面存在磕碰痕 迹，属于人为损坏，需自费1037元更换屏幕。王先生不认可该结论，遂向浦东新区消保委投诉。 消保委接诉后，立即联系了经营者，售后负责人表示，经检测发现手机侧边框存在磕碰痕迹，依据公司政策，此为人为损坏，不在保修范围内。王先生则坚 持认为手机系正常使用中出现故障，轻微磕碰不应导致漏液，据此坚持黑屏漏液并非人为导致，是手机本身的质量问题。消保委工作人员一方面向经营者阐 明公司单方面的检测并非是责任的最终确定，另一方面引导消费者理性认知产品使用中的潜在风险。 ...

（来源：光明日报） 转自：光明日报 本报北京1月1日电 记者王海磬从中国消费者协会第六届理事会第三次会议获悉，2026年中消协将加强 消协组织建设、提升投诉处理效能，强化消费教育引导、推动绿色可持续消费，加大消费监督力度、助 力消费环境优化，发挥维权枢纽作用、促进社会协同共治，奋力实现"十五五"消费者权益保护工作良好 开局。 2025年，中消协带领全国消协组织围绕"共筑满意消费"年主题，认真落实中消协六届二次会议确定 的目标任务，有力有效履行法定职责，积极参与消费环境建设，助力消费政策更加积极、消费纠纷 【下载黑猫投诉客户端】化解更加高效、消费知识传播更加多元、消费维权社会共治效能更加显著，消 费者权益保护工作取得新进展。 会议要求，狠抓消费政策实施，联动开展3·15金秋购物节公益活动，发布《中国消费者绿色消费指 南》，狠抓消费纠纷化解，狠抓消协组织建设，推进健全各级消协组织，打造忠诚干净担当的新时代消 协干部队伍。 ...

Core Viewpoint - The company emphasizes consumer rights protection as a strategic priority, achieving recognition as the "Outstanding Consumer Rights Protection Enterprise" in the 2025 financial industry awards due to its comprehensive approach to consumer protection [1] Group 1: Strategic Integration of Consumer Protection - The company integrates consumer rights protection into its top-level design, linking it with strategic planning and party organization assessment mechanisms [2] - It has revised over a hundred regulations to establish a consumer protection mechanism covering the entire process from product development to claims [2] - A dedicated consumer protection fund has been established to support educational and assistance initiatives, reinforcing the institutional and cultural foundation for consumer rights protection [2] Group 2: Transparency and Information Disclosure - The company has developed a comprehensive information disclosure system covering pre-sale, in-sale, and post-sale processes to ensure consumer awareness and choice [3] - Information is presented clearly through multiple channels, with special attention to vulnerable groups such as the elderly and foreigners [3] - A regular self-inspection mechanism is in place to ensure the accuracy and accessibility of information, with significant data disclosed through annual reports and other channels [3] Group 3: Financial Education Initiatives - The company has established a regular educational outreach mechanism, allocating specific funds for financial education separate from brand promotion [4] - Over 4,900 educational activities were conducted in 2024, significantly increasing frequency and impact [4] - Innovative use of technology, such as GPT, has been employed to create educational content, merging technology with traditional culture and financial education [4] Group 4: Complaint Handling and Governance - The company has implemented a "one-stop" complaint handling scheme, categorizing cases for efficient processing and achieving 100% closure through a cloud customer service center [5] - A dynamic monitoring system tracks key performance indicators, and a rapid approval channel for complex cases has been established [5] - The company employs a monthly ranking system for consumer protection leaders to enhance accountability and performance [5] Group 5: Inclusive and Innovative Services - The company provides tailored services for special groups, including the elderly, new citizens, and disabled individuals, demonstrating a commitment to equitable and inclusive financial services [6] - New products such as electric vehicle replacement insurance and return shipping insurance have been launched to align with consumer trends [7] - The company is shifting from passive claims to proactive risk management, utilizing technology to reduce consumer risks at the source [7] Group 6: Industry Leadership and Standardization - The company has taken on industry responsibilities by sharing its best practices and has led the development of national standards for complaint handling in the insurance sector [8] - It has participated in the creation of service standards for elderly consumers and has contributed to self-regulatory rules for consumer suitability in the insurance industry [8] - Since 2022, the company has conducted numerous training sessions to share advanced consumer protection concepts and management experiences with the industry [8]

Core Viewpoint - The Shanghai Municipal Financial Management Bureau has issued three guidelines to regulate small loan companies, focusing on consumer rights protection, internet platform information reporting, and financial product investment, aiming to ensure the healthy and orderly development of the industry [1][39]. Group 1: Consumer Rights Protection Guidelines - The guidelines aim to standardize the operations of small loan companies, protect consumer rights, and maintain a fair market environment [41][42]. - Small loan companies are required to fulfill their responsibilities in consumer rights protection, ensuring compliance, transparency, and service quality [42][43]. - A collaborative governance system involving internal governance, industry self-regulation, financial management, and social supervision will be established to enhance consumer rights protection [42][43]. Group 2: Work Mechanism and Management Requirements - Small loan companies must integrate consumer rights protection into their governance and corporate culture, with the board of directors being the ultimate responsible entity [43][44]. - Companies are required to develop a comprehensive management system for consumer rights protection, covering all business lifecycle stages from product design to complaint handling [44][45]. - Regular training on consumer rights protection must be conducted, with performance evaluation systems incorporating consumer satisfaction metrics [45]. Group 3: Behavior Norms - Marketing practices must be standardized, ensuring consumers have the option to refuse or unsubscribe from marketing communications [46]. - Companies must provide clear and accurate information about loan products, including risks, in an easily understandable manner [46][47]. - Contracts must be transparent, with essential terms highlighted to ensure consumers are fully informed before signing [47]. Group 4: Dispute Resolution - A robust consumer complaint handling system must be established, with clear channels for consumers to submit complaints [50][51]. - Companies are encouraged to resolve disputes through negotiation, mediation, or arbitration, and must respond to complaints within fifteen working days [51][52]. - A record-keeping system for complaints must be maintained for at least five years to ensure accountability [51]. Group 5: Supervision and Management - Local financial management departments will enhance supervision of consumer rights protection through both off-site and on-site inspections [55][56]. - Companies that violate consumer rights or refuse to cooperate with protection efforts may face penalties or be referred to law enforcement [55][56]. - Compliance with consumer rights protection guidelines will be a key factor in the regulatory rating of small loan companies [56]. Group 6: Internet Platform and Product Information Reporting Guidelines - Small loan companies must report information about their internet platforms and loan products to local financial management departments [59][60]. - Companies are required to submit detailed information about their products, including interest rates and fees, to ensure transparency [60][61]. - Any changes to reported information must be updated within ten working days to maintain accurate records [63][64].

会议指出，一年来，中消协深入贯彻党的二十大和二十届历次全会精神，带领全国消协组织围绕"共筑 满意消费"年主题，认真落实中消协六届二次会议确定的目标任务，有力有效履行法定职责，积极参与 消费环境建设，助力消费政策更加积极，消费纠纷 【下载黑猫投诉客户端】化解更加高效，消费知识 传播更加多元，消费维权社会共治效能更加显著，消费者权益保护工作取得新进展。 会议要求，要狠抓消费政策实施，联动开展3·15金秋购物节公益活动，发布《中国消费者绿色消费指 南》；狠抓消费纠纷化解，进一步推进消协315平台建设和应用；狠抓消协组织建设，推进健全各级消 协组织，打造忠诚干净担当的新时代消协干部队伍。 来源：中国青年报客户端 中国青年报客户端北京12月30日电（中青报·中青网记者 魏婉）记者今天从中国消费者协会获悉，中消 协第六届理事会第三次会议29日在北京召开。 会议指出，2026年是"十五五"开局之年，中消协要围绕中心、服务大局，守正创新、勇于担当。加强消 协组织建设、提升投诉处理效能，强化消费教育引导、推动绿色可持续消费，加大消费监督力度、助力 消费环境优化，发挥维权枢纽作用、促进社会协同共治，奋力实现"十五五"消费者权益保 ...

Core Insights - Guangdong Province has seen a net increase of 6.486 million business entities during the 14th Five-Year Plan period, maintaining the highest total number of business entities, enterprises, private enterprises, and foreign-invested enterprises in the country [1][3]. Group 1: Business Environment and Regulations - The province has fully implemented the new Company Law and promoted "one-stop service" and "one license for all," allowing businesses to complete applications in one form within one day, effectively stimulating business vitality [3]. - Guangdong has pioneered the tax clearance "commitment system" and improved the market exit mechanism through the establishment of a system for the deregistration of businesses [3]. - The province has strengthened the rigid constraints of fair competition review and established a joint meeting system involving legislative bodies, achieving full coverage of fair competition review mechanisms at provincial, municipal, and county levels [3]. Group 2: Quality and Standards - The product quality compliance rate in Guangdong's manufacturing sector exceeds 94%, with initiatives for national standardization innovation and the implementation of a leading standards action to accelerate the construction of an advanced standards system [3]. - During the 14th Five-Year Plan period, Guangdong led or participated in the revision of 1,881 international standards, 11,600 national standards, and published 1,550 local standards, along with 2,324 new public measurement standards [3]. Group 3: Consumer Protection and Intellectual Property - The market supervision department has advanced consumer rights protection initiatives, including the formulation of the Guangdong Consumer Rights Protection Regulations and the implementation of the "Top Ten Actions for Safe Consumption," aimed at optimizing the consumer environment [4]. - The department handled 15.238 million consumer complaints, recovering economic losses of 3.66 billion yuan for consumers [4]. - Guangdong has addressed 20,000 intellectual property cases during the 14th Five-Year Plan period, with fines totaling 370 million yuan, and maintains the highest rankings in key indicators such as valid invention patents and PCT international patent applications [4].

Core Viewpoint - The draft amendment to the Banking Supervision Law aims to address regulatory gaps and risk points in the banking sector by expanding the regulatory scope to include new types of licensed financial institutions and enhancing oversight of major shareholders and actual controllers [1][2]. Regulatory Scope Expansion - The draft amendment includes financial holding companies, wealth management companies, and consumer finance companies under its regulatory framework, thereby unifying regulatory standards and eliminating disputes regarding applicability [2][3]. - It extends supervision to major shareholders and actual controllers to combat issues such as improper control and related-party transactions that have led to significant risks in the banking sector [2][3]. Risk Management and Resolution - The amendment improves the risk resolution framework by introducing new measures for restructuring and takeover, clarifying the conditions and procedures for these actions, and establishing a mechanism for early corrective actions [4]. - It mandates the establishment of a system for handling banking emergencies, requiring collaboration among various governmental departments to ensure timely and effective responses to banking crises [4]. Consumer Protection - The draft emphasizes the protection of consumer rights by defining the supervisory responsibilities of financial regulatory bodies in this area, including the establishment of dispute resolution organizations and prohibiting misleading advertising and illegal fees [5]. - It also increases penalties for violations, broadening the scope of accountability to include employees, major shareholders, and actual controllers, thereby addressing the issue of low deterrent effects from past penalties [5].

Core Viewpoint - A university student in Jiangsu faced verbal abuse from a food delivery merchant after requesting a refund for cold food, leading to public outrage and negative reviews of the store [1][4]. Group 1: Incident Details - The student ordered a meal for 30 yuan, which was cold and inedible, prompting a refund request that resulted in abusive messages from the merchant [1]. - The merchant's derogatory comments included insults about the student's academic status and personal background [1]. - The student provided evidence of the incident, including order screenshots and message records, which led to the exposure of the involved store,墨鸭黑鸭王镇江江苏大学店 [1]. Group 2: Customer Feedback - The store had only four reviews on the delivery platform, with many negative comments indicating fear of retaliation for leaving bad reviews [2]. - Customers reported various issues with their orders, including incorrect items and poor service, leading to widespread dissatisfaction [4]. Group 3: Company Response - On December 28, the brand management company, 安徽墨鸭, issued an apology and outlined corrective actions taken in response to the incident, including employee termination and a temporary closure for rectification [4]. - The company also stated that the store would be placed under increased scrutiny, with penalties for any future violations [4].

新京报讯(记者陈琳)中国消费者协会于12月29日在京召开第六届理事会第三次会议，全面总结年度工作 成果，并明确2026年"十五五"开局之年的重点工作方向。 市场监管总局党组书记、局长，中国消费者协会会长罗文在会上作工作报告。他指出，过去一年，中消 协围绕"共筑满意消费"主题，在化解消费纠纷、普及消费知识、推动社会共治等方面取得新进展。 狠抓纠纷化解：重点推进"消协315平台"建设与应用，提升投诉处理效能。 狠抓组织建设：推动各级消协组织健全发展，打造专业化维权队伍。 会议强调，中消协将加强消费监督、引导绿色消费、促进社会协同共治，奋力实现"十五五"消费者权益 保护工作的良好开局。 会议明确，2026年将以"狠抓"为主线，推动消费者权益保护工作迈上新台阶。 狠抓政策实施：将联动开展"3.15金秋购物节"公益活动，发布《中国消费者绿色消费指南》。 ...