市场监管
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对“碰瓷式维权”不能姑息
Jing Ji Ri Bao· 2025-05-13 21:48
Core Insights - The article emphasizes the importance of building a solid foundation of integrity in businesses, using the example of Pang Donglai, which prioritizes transparency and customer trust over high profits [1][3] - It highlights the role of regulatory bodies in swiftly addressing misinformation and protecting both consumer rights and legitimate businesses [2][3] - The narrative illustrates the challenges faced by well-known companies in the age of social media, where they can easily become targets for unfounded allegations [3] Group 1: Company Practices - Pang Donglai's approach of clearly labeling prices and offering free returns has resonated with consumers, enhancing their trust despite the low profit margins [1][3] - The company’s commitment to transparency contrasts sharply with industry practices that often rely on vague marketing terms to justify high prices [1][3] Group 2: Regulatory Environment - The timely intervention of market regulators played a crucial role in clarifying the situation, ensuring that the investigation was fair and thorough without being overly punitive [2][3] - Regulatory bodies are encouraged to maintain a balance between protecting consumers and supporting compliant businesses to foster innovation and consumer confidence [2][3] Group 3: Industry Challenges - The article discusses the broader implications of social media scrutiny, where companies face significant risks from unverified claims made by influencers [2][3] - It calls for improved mechanisms among platforms to identify and address misinformation swiftly, preventing the spread of harmful rumors that can damage businesses [3]
江汉烟草“五一”假期坚守一线 全力维护卷烟市场秩序
Zhong Guo Chan Ye Jing Ji Xin Xi Wang· 2025-05-13 14:07
三、多部门联动形成监管合力 节假日前江汉烟草联合区市场监管局、区公安分局、区城管开展专项整治行动,突击检查夜市摊点、礼 品回收店等特殊场所12处,查扣非法流通卷烟17.6条,集中整治了江汉路步行街、解放公园等位置无证 经营、销售假私烟的行为,极大地打击了违法烟贩的嚣张气焰,保障了消费者权益,维护了市场秩序。 江汉烟草针对节日期间人流量大、卷烟消费需求旺盛的特点,启动假日市场监管应急预案,实行"领导 带班+双岗值守"制度,确保专卖稽查部门24小时响应。通过APCD工作法精准筛查重点监管区域,对旅 游景区、商业综合体、交通枢纽等8处重点场所实施每日2次动态巡查,利用"双随机一公开"系统抽查许 可证使用情况,严防真烟异常流动。 二、多渠道响应守护消费权益 江汉烟草确保节假日期间畅通"12313"烟草监管热线与"楚天烟草"微信公众号双轨投诉渠道,同时建立 了30分钟响应机制。如5月2日接群众举报称自己买到假冒卷烟,执法人员15分钟内抵达现场,现场为消 费者进行卷烟真伪鉴定,及时化解了矛盾。节假日期间共提供真伪鉴别服务5次,现场化解消费纠纷2 起。 下一步,江汉烟草专卖执法队伍将继续延续"监管不打烊、服务不断档"的工作 ...
高坪区市场监管局全力护航首届川东北(南充)消费品博览会
Sou Hu Cai Jing· 2025-05-08 07:54
在展会现场设立12345消费维权工作站,公示《南充市高坪区保护消费者权益委员会消费维权工作站管理办法》,公开投诉举报渠道,并对相关工作人员开 展专题培训。展会期间,共受理消费纠纷6起,均第一时间介入调解,实现商家与消费者双方满意,有效维护消费者合法权益。 同时,该局积极协调南充市特检所、计量所对展会在用特种设备和计量器具进行现场检验检定,确保设备安全、计量准确。主动服从展会指挥部统一调度, 高效处理商家进场撤场、违约布展等突发问题,为展会顺利举办提供坚实保障。(来源:高坪区市场监管局) 该局党组先后两次召开专题会议研究部署保障工作,主要领导多次带队深入会展中心现场办公,制定《服务保障工作方案》,组建工作专班,压实工作责 任。在博览会筹备阶段,多次指导主办方完善食品展销备案资料,督促落实资质查验、食品销售分区等要求,确保展会前期准备工作规范有序。 展会期间,工作专班人员每日9:00至19:00实行签到上岗,身着制服、亮证执法,对展位开展全覆盖巡查。针对巡查中发现的问题,坚持"零容忍"态度,依法 处置个别涉嫌违法违规行为,责令整改9起,下架3类问题商品,及时消除虚假宣传、质量安全等风险隐患。同步强化工作人员供餐单 ...
市场监管的核心在于“关键少数”
Guo Ji Jin Rong Bao· 2025-05-06 09:21
Core Viewpoint - The recent revision of the "Stock Listing Rules" by the Shanghai and Shenzhen Stock Exchanges emphasizes the regulation of the "key minority" in corporate governance, aiming to enhance market supervision and protect the rights of minority shareholders [1][2][3]. Group 1: Key Changes in Regulations - The threshold for shareholders to submit temporary proposals has been lowered from 3% to 1%, which significantly facilitates the participation of minority shareholders in corporate governance [1]. - The revised rules clarify the responsibilities and obligations of the "key minority," including directors and senior executives, to avoid conflicts of interest and ensure they act in the best interests of the company [2]. Group 2: Impact of the "Key Minority" - The influence of the "key minority" on listed companies and the capital market is critical, as evidenced by various negative incidents involving mismanagement and financial misconduct [2][3]. - Regulatory focus on the "key minority" is essential to prevent illegal activities and ensure the integrity of the market, as the presence of wrongdoing often stems from this group [3]. Group 3: Institutional Improvements - Strengthening the foundational regulatory framework is necessary to address the issues caused by the "key minority," including the need for stricter oversight of problematic directors, institutions, and companies [4]. - The occurrence of violations in the capital market is often linked to the actions of a small number of individuals or entities, highlighting the need for improved enforcement and regulatory measures [4].
他来了,他来了,中央大街“流动消费维权服务站”来了
Sou Hu Cai Jing· 2025-05-05 20:35
为切实维护中央大街景区市场经营秩序,快速解决处理可能出现的消费纠纷,道里区市场监管局立足"五一"假期中央大街旅游市场消费高峰,建立中央大 街流动执法维权队伍,构建"流动的消费维权服务站",让市民游客可感可及市场监管新形象新作为。 一、配齐配强执法力量 "五一"节日期间,道里区市场监管局统筹全局执法资源,在保持各市场所值班值守人员充足的基础上,抽调骨干力量组建中央大街流动执法队伍,以8人 同时在岗方式,10时至21时在中央大街不间断流动巡查检查,实现安全隐患动态排查、消费纠纷即时处置。 二、展现市场监管形象 执法人员着装规范、精神饱满,统一着执勤制服并佩戴党徽,随身配备装有各类执法文书的市场监管公文包,用热情的态度和专业的知识"边巡查边服 务",解答市民游客的咨询,让消费者感受到市场监管就在身边,感受到市场监管的暖心服务,感受到市场监管的新作为。 三、贴身守护消费安全 建立巡查、普法、调解一体化工作流程,执法人员对发现的不规范经营行为提出意见建议;对经营主体开展普法宣传和业务指导;快速响应遇到的消费投 诉,现场组织双方调解,依法依规公正处理,提高投诉举报处置效率,提升消费者获得感、体验感、满意感。 消费者权益保 ...
新疆乌苏市市场监管局突出四个重点护航“五一”消费市场
Zhong Guo Shi Pin Wang· 2025-04-30 08:58
Group 1 - The Xinjiang Uygur Autonomous Region's Wusu City Market Supervision Bureau is enhancing market regulation to create a favorable consumption environment ahead of the May Day holiday [1] - Focus areas include food safety, special equipment, key industry pricing, and consumer rights protection during the holiday period [1] - A total of 76 catering service units were inspected, with no illegal activities found [1] Group 2 - Price regulation efforts are being intensified to stabilize market prices and protect consumer rights during the holiday [2] - On-site price checks are conducted at farmers' markets and major supermarkets, focusing on essential goods such as grains, oils, meats, and vegetables [2] - Consumers are encouraged to report price violations through the "12315" complaint channel, targeting issues like price gouging and deceptive pricing practices [2]
新华视点丨酒店、民宿临时毁约涨价,怎么管?
Xin Hua She· 2025-04-30 07:32
Core Viewpoint - The article discusses the frequent occurrences of hotels and homestays unilaterally canceling reservations and raising prices, particularly during peak travel periods like the "May Day" holiday, highlighting the need for stricter regulation to protect consumer rights [1][6]. Group 1: Incidents of Price Gouging - Recent incidents have shown that some hotels and homestays have been raising prices significantly after reservations are made, with examples including a hotel in Guiyang increasing its price to over 500 yuan, four times the original rate [1][2]. - Complaints from consumers have surged, with over 2000 posts related to "May Day" hotel reservation issues on social media platforms, indicating a widespread problem [2][4]. Group 2: Regulatory Response - Local market regulatory authorities have intervened in several cases, mandating hotels to rectify their pricing practices and ensuring consumer compensation [1][2]. - New regulations have been issued requiring accommodation providers to adhere to fair pricing practices during peak periods, emphasizing the importance of transparent pricing [6][7]. Group 3: Industry Insights - The travel industry is experiencing a surge in demand, with predictions that the "May Day" holiday will see travel levels at a three-year peak, leading some operators to exploit this by raising prices after securing bookings [3][4]. - The low entry barrier and fragmented nature of the homestay market contribute to the prevalence of these unethical practices, as many operators lack proper management and oversight [5][6]. Group 4: Consumer Rights and Recommendations - Consumers have the right to demand that hotels honor their original booking prices and can seek compensation for any additional costs incurred due to unilateral cancellations [5][7]. - Legal experts recommend that consumers choose reputable booking platforms and retain evidence of their reservations to facilitate potential claims [6][7].
塔城市新城市场监督管理所辖区商户 五一节期间开展节日促销活动
Zhong Guo Shi Pin Wang· 2025-04-30 03:10
Core Insights - The article discusses the preparations by merchants in Tazhong New City for the upcoming "May Day" holiday, focusing on promotional activities aimed at boosting consumer spending and enhancing market vibrancy [1] Group 1: Promotional Activities - Merchants are launching various promotional initiatives for the "May Day" shopping season, including discounts and gift promotions to attract consumers [1] - Themed marketing and cultural experiences are being introduced, such as "Spring Fashion Week" discounts, to enhance shopping enjoyment [1] - Integration of online and offline services is being utilized, allowing consumers to quickly manage memberships and redeem points through digital platforms [1] Group 2: Market Regulation - The New City Market Supervision Administration is implementing measures to ensure the orderly conduct of promotional activities, including price and quality inspections in key sectors [1] - Food safety is being prioritized, with inspections on local specialty foods to mitigate risks associated with high-demand items during the holiday [1] - Consumer complaints are being addressed efficiently through platforms like "12315" and "12345," ensuring consumer rights are protected [1] Group 3: Support for Merchants - The New City Market Supervision Administration is providing support to merchants by offering on-site guidance to ensure compliance with regulations and quality standards [1] - Intellectual property protection is being strengthened for local specialty brands, safeguarding merchants' legal rights [1]
市民投诉买鸡蛋还收托盘费,市场监管部门查处小工单后的大问题
Xin Jing Bao· 2025-04-23 12:50
借此机会,潭柘寺所执法人员积极推进普法教育,目前辖区11家商户已自愿签订《北京市诚信计量自我 承诺书》,承诺内容包括:向消费者明示商品称重计量操作过程,不将包装物、捆扎物计入称量值等。 价格明确、计量精准不是终点,针对目前部分商户在经营过程中存在的净含量标注不明、捆绑销售等问 题,门头沟区市场监管部门将继续加强监管与普法,推动辖区营商环境持续优化升级。 潭柘寺所以该案例为切入点,迅速开展专项行动。溯源历史数据,调取近一年的同类诉求,梳理出7件 类似投诉,绘制"隐性收费重灾区热力图"。拉网线上排查,对辖区商户开展突击视频检查,着重查看未 明码标价以及超期未检验计量器具等问题,将此类问题隐患消灭在萌芽状态。 新京报讯(记者陈琳)"买个鸡蛋还要收托盘费?这不合理!"近日,门头沟区市场监管局潭柘寺所接到 一起12345纠纷。一位市民称在购买散装鸡蛋时,塑料托盘也被收了钱。 看似普通的消费纠纷,实则是市场公平秤上的"失衡砝码"。接到投诉后,执法人员立即开展核查。经核 查,涉事商户确实存在明码标价不清、模糊价格计算方式的问题,执法人员当场下达责令改正通知书, 要求涉事商户立即整改,完善店内价格标签,并提示店长加强对销售人 ...