北京商报讯（记者付斌）近日，北京市市场监管局在知名美食地标簋街启动了全市首个"线上+线下"一 体化消费投诉信息公示试点，并在簋街商会挂牌设立"消费维权工作站"。 作为北京餐饮地标与夜间经济核心区，簋街汇聚的150余家商户日均接待食客逾万人次。过去，"维权渠 道不清晰、纠纷调处不及时"是影响消费体验的痛点。 如今，东城区市场监管局打造了"线上高覆盖、线下精准化"的互补格局：线上，消费者可通过全国 12315平台直接查看簋街150余家餐饮商户的投诉信息与处理结果；线下，则在簋街设立了"消费维权工 作站"，通过维权讲堂、体验式消费等主题活动，让消费教育更接地气，确保消费问题能够"第一时间响 应、第一地点处置"。 簋街商会表示，将积极引导商户履行主体责任，在商品质量、服务体验、诚信经营等方面持续优化，以 高品质服务赢得消费者信任。 ...

在消费维权 【下载黑猫投诉客户端】领域，选择权威、高效的投诉平台是解决问题的关键。本文梳理 出覆盖全领域的十大投诉渠道，涵盖消费纠纷、行业监管、网络治理等场景，助您精准维权。 定位：国家市场监督管理总局直属平台，覆盖商品质量、虚假宣传、合同纠纷等全领域。 核心优势： 数据公示透明：通过"全国12315消费投诉信息公示平台"可查询投诉量、调解成功率等数据。 跨区域联动：投诉信息与地方市场监管部门实时共享，处理效率高。 案例：某消费者投诉电商平台售卖过期食品，提交检测报告后5日内获全额退款及十倍赔偿。 操作步骤：登录官网或微信小程序"12315"，选择"我要投诉"，填写企业信息及诉求，上传购货凭证等 证据。 二、黑猫投诉：消费纠纷的"曝光台" 定位：新浪旗下专注消费领域的服务平台，覆盖电商、金融、旅游等行业。 核心优势： 集体投诉功能：支持多人联合投诉，扩大影响力，倒逼企业快速处理。 一、全国12315平台：消费维权的"国家队" 企业红黑榜：定期发布投诉排行榜，影响企业品牌声誉。 快速反应机制：系统自动推送受理通知至用户端口，并通过"我的投诉"页面实时更新处理进展，核心节 点均有系统通知。 案例：某用户投诉航空公 ...

Core Points - The increase in delivery volume of Xiaomi cars has led to a rapid rise in complaints regarding its sales services [1][12] - A recent court ruling found Xiaomi liable for breaching a car purchase agreement, requiring the company to refund double the deposit to a consumer [4][10] Group 1: Legal Developments - The Haikou City Meilan District People's Court ruled that Xiaomi's purchase agreement contained invalid clauses, and the company must return a total of 10,000 yuan in deposits to the consumer [4][10] - The court identified three main reasons for its ruling: the invalidity of format clauses, violation of good faith principles, and breach of supplementary agreements [10] Group 2: Consumer Complaints - Complaints regarding payment obligations and delivery sequences have surged since November 2025, affecting various models including the SU7 series and the new YU7 SUV [12] - Xiaomi's customer service has not provided clear responses to consumer requests for "paying after vehicle inspection," suggesting that consumers negotiate with local stores instead [12] Group 3: Company Performance - Despite the rising consumer complaints, Xiaomi's automotive business reported strong performance, delivering over 260,000 vehicles in the first three quarters of the year, with a revenue of 28.3 billion yuan [13] - The automotive segment accounted for 25% of the group's total revenue, achieving a gross margin of 25.5% and a quarterly operating profit of 700 million yuan [13]

在日常生活中，消费纠纷 【下载黑猫投诉客户端】时有发生。面对商家的不诚信行为、服务质量差、 产品质量问题等，许多消费者首先想到的是拨打12315热线或通过其线上平台进行投诉。作为国家市场 监督管理总局直属的官方投诉举报平台，12315依托行政监管力量，处理效率较高、公信力强，尤其在 涉及食品安全、价格欺诈、虚假宣传等重大侵权事件时，往往能起到关键作用。 然而，随着消费场景日益多元、维权需求不断细分，仅依靠12315可能无法完全覆盖所有类型的消费争 议。尤其在某些行业或特定情形下，其他投诉渠道或许更具针对性、响应更快、操作也更便捷。今天， 我们就来梳理一下，除了12315之外，还有哪些正规、有效的投诉渠道可供选择。 一、行业主管部门投诉渠道 不少行业设有专门的监管机构或行业协会，接受消费者投诉并协调处理。这类渠道的优势在于专业性 强，对行业内常见问题有成熟的处置经验。 通信领域：如遇到运营商套餐乱收费、信号覆盖差、携号转网受阻等问题，可向工业和信息化部（工信 部）投诉，通过"工信部电信用户申诉受理中心"官网或12381电话进行申诉。该渠道对三大运营商约束 力强，处理流程规范。 金融消费：涉及银行、保险、证券等金 ...

Core Viewpoint - The article provides a comprehensive overview of consumer rights protection channels, emphasizing the importance of selecting the appropriate complaint channels for effective resolution of consumer disputes. Official Complaint Channels - The 12315 platform, established by market supervision departments, serves as a key official complaint hotline for consumer rights protection, integrating various complaint methods through a website, app, and mini-programs [1][2] - Industry-specific complaints can be directed to corresponding regulatory bodies, enhancing the effectiveness of the complaint process [1] Third-Party Complaint Platforms - Black Cat Complaints, a public welfare platform under Sina, offers a user-friendly interface for consumers to submit complaints via multiple access points, including mobile apps and social media, streamlining the complaint process [1][2] - The platform employs an intelligent ticketing system for quick processing and real-time updates on complaint status, addressing common pain points in traditional complaint handling [2] Industry-Specific Complaint Recommendations - For ride-hailing service disputes, consumers can use the 12328 transportation service supervision hotline in addition to the 12315 platform, with Black Cat Complaints also being a viable option [2] - In cases of telecommunications service issues, consumers are advised to first approach the official channels of their service providers, escalating to the Ministry of Industry and Information Technology if necessary, while third-party platforms like Black Cat Complaints can facilitate quicker resolutions [2] - E-commerce disputes can be addressed through the 12315 platform and Black Cat Complaints, which have established connections with various e-commerce companies for efficient handling [2] Consumer Rights Protection Considerations - Consumers should retain evidence such as purchase receipts, contracts, and chat records when filing complaints, as these documents are crucial for substantiating claims [3] - Regulatory bodies have the authority to investigate and address complaints, ensuring that the outcomes have legal validity [3] Flexible Use of Complaint Channels - Consumers are encouraged to choose complaint channels based on the nature of their issues, prioritizing official channels for significant disputes while opting for third-party platforms for quicker resolutions [4] - It is advisable for consumers to familiarize themselves with various complaint platforms in advance to ensure timely action when their rights are infringed [4]

在消费过程中，若遭遇商品质量不合格、商家虚假宣传、售后推诿扯皮等问题，消费者可通过以下多渠 道精准投诉，高效维护自身权益。 一、通用投诉渠道：覆盖全场景的维权利器 1. 12315平台：国家背书的权威投诉站 作为国家市场监督管理总局主导的投诉举报体系，12315平台覆盖全国消费场景，提供电话（12315）、 官网（http://www.12315.cn）、手机APP、微信/支付宝小程序等多端接入方式。消费者需详细填写投诉 对象、问题描述、诉求，并上传订单截图、聊天记录、商品照片等证据。平台通常在7个工作日内反馈 处理进度，60日内完成调解，处理结果直接影响企业信用评级，倒逼商家重视投诉。 2. 黑猫投诉 【下载黑猫投诉客户端】平台：高效透明的社会监督场 京东：在APP"客户服务-交易纠纷"提交投诉，或拨打4006067733，以价格欺诈为由要求退还差价。 拼多多：通过"订单详情-投诉商家"或拨打02153395288，针对砍价活动虚假宣传要求赔偿。 5. 金融行业：银保监会投诉热线12378 新浪旗下的黑猫投诉平台以"投诉-反馈-跟进-解决"闭环机制吸引大量用户。消费者注册后，填写投诉内 容并上传证据，平台将 ...

一、线下消费投诉平台 1. 12315全国消费者投诉举报平台 在消费过程中，无论是线上购物还是线下消费，我们难免会遇到各种问题，如商品质量不达标、服务态 度恶劣、虚假宣传等。面对这些问题，选择合适的投诉平台 【下载黑猫投诉客户端】至关重要。以下 是一些好用的投诉平台推荐，涵盖线上与线下多种场景，助你高效维权。 国家邮政局申诉网站是专门针对快递物流纠纷设立的投诉平台。如果消费者在网购过程中遇到快递丢 件、破损、理赔推诿等问题，且向快递公司投诉无果后，可以通过该网站进行申诉。快递公司在这个平 台的申诉率和满意度直接关系到它们的考核、评分，甚至业务许可，因此它们非常重视在该平台上的投 诉反馈，会积极与消费者沟通解决问题。例如，有消费者的快递包裹被签收却未收到，与快递公司沟通 无果后，在国家邮政局申诉网站进行投诉，很快便得到了快递公司的联系和赔偿。 2. 工信部电信用户申诉受理中心 工信部电信用户申诉受理中心是工业和信息化部设立的通信行业内的用户调解机构。如果消费者在使用 电信服务过程中遇到网络质量差、垃圾短信骚扰、乱收费扣费等问题，且向运营商投诉无果后，可以通 过该平台进行申诉。平台会督促电信业务经营者与消费者进行 ...

Core Viewpoint - The article discusses the issue of false advertising in consumer scenarios and provides a comprehensive guide on effective complaint channels to resolve disputes [1][2][5] Group 1: Initial Communication - The first step in addressing false advertising is to communicate directly with the merchant through official customer service channels [1][2] - Examples of communication methods include contacting customer service on e-commerce platforms, visiting physical stores with promotional materials, and calling the merchant's hotline [1][2] - A case is presented where a consumer received a refund after reporting a weight loss product that did not deliver promised results [1] Group 2: Advanced Rights Protection - The 12315 national platform serves as a primary channel for consumer rights protection, offering a structured complaint process with enforceability [2][3] - Consumers can submit complaints via phone or online, and must provide evidence such as promotional screenshots and purchase receipts [2] - A case is highlighted where a training institution was penalized for false advertising after a complaint was filed through 12315 [3] Group 3: Third-Party Complaint Platforms - Black Cat Complaints, a third-party platform, enhances the visibility of complaints, prompting quicker responses from companies [4] - The process involves using a mini-program to submit complaints, with tips on how to effectively describe the issue [4] - Industry-specific complaint channels are recommended for targeted issues, such as tourism and financial products [4] Group 4: Legal Measures - If previous channels fail, legal actions such as filing a lawsuit or arbitration can be pursued [5] - Necessary materials for court include a complaint statement and evidence list, with specific courts designated based on the defendant's location [5] - Collective lawsuits can be initiated for systemic false advertising cases [5] Group 5: Key Principles for Rights Protection - Evidence is crucial at all stages, including saving promotional materials and maintaining records of purchases and communications [5] - Timeliness is emphasized, with a recommendation to act quickly upon discovering false advertising [5] - A strategic approach combining initial communication, formal complaints, and legal action is advised for effective resolution [5]

一、官方维权渠道：行政调解的主力军 在日常生活中，消费纠纷 【下载黑猫投诉客户端】时有发生。无论是网购商品质量问题，还是线下服 务与承诺不符，当消费者权益受到侵害时，很多人第一反应是"我该去哪里维权"。事实上，我国已经建 立了多层次、多渠道的消费维权体系，了解这些渠道的特点和适用场景，能让维权事半功倍。 1. 全国12315平台 作为市场监管总局主办的官方投诉举报平台，12315是消费者维权的重要渠道。平台整合了原工商、质 检、食品药品、价格监督、知识产权等投诉热线，实现了"五线合一"。消费者可通过网站、APP、微信 小程序等多种方式提交投诉，平台会将投诉分流转办至辖区市场监管部门处理。 12315的优势在于其行政调解职能，处理结果具有一定的法律效力。对于涉及产品质量、虚假宣传、价 格欺诈等明显违反相关法律法规的情况，12315往往能发挥较好效果。不过，由于投诉量较大，处理周 期可能相对较长。 2. 各行业主管部门投诉渠道 除了综合性的12315平台，各行业主管部门也设有专门的投诉渠道。例如： 这些行业专线由专业人员处理，对行业规范和标准更加了解，在处理专业性较强的纠纷时更具优势。 二、第三方公益平台：便捷高 ...

Core Viewpoint - The article outlines various effective complaint channels available for consumers facing disputes, categorized into four main dimensions: government services, industry regulation, third-party platforms, and legal assistance [1]. Group 1: Government Services - The 12345 hotline serves as a comprehensive platform for addressing consumer disputes, urban management, and administrative services, effectively coordinating between multiple departments [2]. - The platform allows for complaints to be submitted via phone, WeChat mini-programs, and government apps, particularly excelling in cross-departmental issues such as forced consumption in scenic areas and property disputes [2]. Group 2: Industry Regulation - Specialized hotlines for specific industries provide targeted solutions for consumer disputes, such as the 12381 hotline for telecommunications issues and the 12378 hotline for financial disputes [3]. - For telecommunications, users can escalate unresolved issues to the 12381 hotline after a seven-day period, while financial disputes require a written complaint to the involved institution before escalating to the 12378 hotline [3]. - The 12328 hotline addresses transportation-related complaints, ensuring faster resolution by coordinating with postal management for issues like lost packages [3]. Group 3: Third-Party Platforms - Black Cat Complaints, a consumer service platform under Sina, utilizes a closed-loop mechanism of complaint, feedback, and follow-up, attracting a large user base [4]. - The platform allows for quick submission of complaints through various channels, enabling users to upload evidence such as chat records and order screenshots within five minutes [4]. - Companies are prompted to respond within 24 hours of receiving a complaint, with those failing to do so being placed on a "blacklist" for public scrutiny [4]. Group 4: Legal Assistance - Legal avenues become essential when disputes involve significant amounts or when businesses refuse to cooperate, with small claims court available for disputes under 50,000 yuan [5]. - Arbitration can be pursued if specified in the consumer contract, with the results being enforceable [5]. - Consumers meeting certain criteria can access free legal assistance, which helps reduce the cost of pursuing claims, particularly for low-income groups [5]. Group 5: Key Reminders - Evidence is crucial for complaints, including contracts, invoices, and communication records, especially for online purchases [6]. - Consumers are advised to negotiate with businesses before escalating to formal complaints, and to be mindful of the time limits for filing complaints [7]. - The article emphasizes the importance of a multi-faceted complaint network that allows consumers to choose the most suitable path for their specific disputes, transforming individual efforts into collaborative actions [7].