新春佳节，万家团圆，正是亲朋欢聚、出行游玩的消费高峰期。 然而，假期有时会遭遇消费陷阱、履约纠纷、安全隐患等的困扰。 本期"说法"聚焦旅游出行、餐饮消费、驾驶安全等场景，以三个案例，帮助大家厘清权责边界，依法维 护自身合法权益，共度欢乐祥和春节假期。 旅游出行篇：整治"隐形搭售"，让回家的路更舒心 看似"最低价"的机票，可能捆绑不必要的增值服务。 长假期间，外出旅行，通过在线平台购票时，你是否遭遇过"隐形搭售"？ Play Video 平台"打包出售"的行为构成欺诈吗？需要承担何种赔偿责任？ 餐饮消费篇：规范探店视频，守护"舌尖上的安全" "排队排断腿也值""22.9元超值甜品"……春节假期期间，许多人都选择外出聚餐。短视频平台上的探店 视频成为不少消费者选择餐饮的重要参考。 然而，滤镜加持下的"网红店"，往往存在"买家秀"与"卖家秀"的巨大差距，虚假宣传、价格虚高等乱象 频发。 Play Video 探店"充值"，虚假宣传，欺诈消费者……面对短视频平台上，"网红"探店诸多乱象，看检察机关如何立 足公益诉讼，让老百姓真正买得放心、吃得安全。 安全驾驶篇："隔夜醉驾"能免罚？宽严相济守防线 外出旅游的王某，在某 ...

春节假期已正式开启，成德眉资四市消费市场持续升温，各类促销活动、消费场景轮番上线。为切实守 护广大消费者合法权益，引导市民树立科学、理性、文明的消费理念，成都、德阳、眉山、资阳四市保 护消费者权益委员会立足区域同城化消费特点，结合近期消费热点，联合发布2026年新春佳节消费提 示，为市民安心过节、便捷消费保驾护航。 聚焦重点消费场景 践行理性消费理念 针对春节期间餐饮、年货、旅游、文娱、住宿交通等典型消费场景，成德眉资四市消委会结合过往消费 纠纷案例，给出针对性提示，引导市民消费有度、心中有数。 餐饮消费方面，市民预订"年夜饭"或外出聚餐时，应优先选择证照齐全、环境卫生、信誉良好的经营商 家；点餐时按需适量，积极践行"光盘行动"，杜绝餐饮浪费。在各类美食市集消费时，优先选择管理规 范的固定摊位，仔细观察食材新鲜度及从业人员操作卫生情况；食用海鲜等产品，务必通过正规渠道购 买并确保烧熟煮透，结账时仔细核对消费项目与金额，避免出现消费纠纷。 购置年货时，线下采购需提前做好规划、按需购买，警惕流动摊贩以"免费体验""古法秘制"等为噱头的 诱导式销售，切勿盲目消费。线上购买年货，尤其是在直播带货渠道下单时，要理性看待 ...

Group 1 - The Urumqi Market Supervision Bureau in Xinjiang has actively fulfilled its market supervision responsibilities during the holiday period, implementing multiple measures to handle consumer rights complaints promptly and effectively [1][3] - From January 1 to February 13, the bureau received a total of 160 cases through the 12315 and 12345 platforms, successfully mediating 150 cases, with the remaining cases being processed according to the law [3] - A special task force was established before the holiday to conduct comprehensive supervision of food safety, focusing on key drugs, product quality, and safety risk inspections of special equipment [3] Group 2 - During the Spring Festival, the bureau intensified inspections in high-demand areas and products, particularly targeting counterfeit foods and "three-no" products [3] - The bureau also strengthened price supervision of popular products, taking strict measures against price gouging and unauthorized charges, while guiding businesses to maintain price self-discipline to stabilize market prices during the holiday [3] - Consumer tips were released in advance, advising consumers to request and keep purchase receipts and service documents as important evidence for rights protection, and to report any disputes via the 12315 or 12345 hotlines [3]

Group 1 - The article emphasizes the importance of implementing safety responsibilities to ensure the safety of special equipment [2] - It highlights the need for strict supervision across the entire supply chain to protect food safety [8] - The article mentions that consumers can report disputes through the national 12315 platform or by calling 12315 to safeguard their rights [3][6][9] Group 2 - The article stresses the commitment to maintaining drug safety standards to ensure public health [5] - It reiterates the importance of product quality assurance in various sectors [10]

日常生活中，遇到消费纠纷 【下载黑猫投诉客户端】、服务质量问题，很多人第一反应是"我要投 诉"，但往往卡在第一步——该去哪里投诉？电话打不通、网站找不到、跑了几个地方都说"不归我们 管"……这种维权无门的挫败感，比问题本身更让人心累。 其实，国内投诉渠道已经相当完善，关键在于"找对门"。不同性质的问题，对应不同的受理机构；不同 平台的特点，也决定了处理效率的高低。今天我们就系统梳理一下，当你需要投诉时，究竟有哪些正 规、好用的途径可以选择。 一、官方主渠道：12315是"定海神针" 无论遇到什么问题，12315市场监管热线及其全国12315平台（网站、App、小程序）始终是维权的第一 选择。作为国家市场监管总局主管的官方投诉渠道，它的核心优势在于执法权——不仅是"传话"，还可 以对违规企业进行调查、约谈、处罚。 特别适合以下情况：商家涉嫌虚假宣传、产品存在安全隐患、价格欺诈、无证经营等违法行为。通过 12315投诉后，市场监管部门会在7个工作日内决定是否受理，并依法开展调查。虽然处理周期相对较 长，但它是唯一能对企业形成行政约束力的渠道。 二、行业专属渠道：对号入座效率更高 很多消费者不知道，不同行业有自己的 ...

黑猫投诉 【下载黑猫投诉客户端】发布1月企业投诉处理红黑榜单，数据均来源于黑猫投诉平台，反映 了企业在黑猫投诉平台的投诉处理解决情况。 截至2026年1月底，黑猫投诉平台累计收到消费者有效投诉近3274万件，1月有效投诉近79万件。 为了更加精准、及时地展现不同细分消费领域企业在黑猫平台的客诉处理情况，红黑榜单除了按行业划 分，还会根据近期热点消费事件设置"最受关注领域榜单"，为消费者提供更有价值的消费参考。 关键词：淘宝贵金属交易乱象频发，消费者维权困难 一月份贵金属交易市场持续火爆，有大量消费者选择购入实体金条/银条，或将自己之前购入的金饰卖 出，有消费者向黑猫投诉反馈，自己下单后出现物流停滞/拖延不发货等情况，由于目前金价较高，担 心运输过程中被调包，故申请退款，但申请平台介入后获得的退款莫名被扣除一部分。还有消费者表示 自己购入的金饰在回收时被鉴定为假，寻求售后时却因为下单时间过去太久不能获得有效处理，还有的 商家早已关店跑路。 黑猫投诉1月行业红黑榜单 共享服务 黑榜：光宇科斯特换电、智慧笑联、云马科技、哈啰、小电科技、咻电、悦快闪充、悟空快充、南瓜 侠、来电 红榜：怪兽充电、街电、松果电单车、倍电 ...

Group 1 - The article highlights the increasing consumer disputes in the gold jewelry market due to deceptive practices by some merchants, such as concealing key information about weight and pricing methods [1][2] - The surge in gold consumption reflects an upgrade in consumer demand and diversification of investment channels, but it has also led to exploitation by opportunistic sellers [1][2] - The integrity of the gold market is being undermined by dishonest practices, which not only cause financial losses for consumers but also disrupt market order [2] Group 2 - There is a call for stricter enforcement of transparent pricing practices, requiring merchants to accurately disclose the weight, purity, and pricing methods of gold jewelry [2] - E-commerce platforms are urged to take responsibility for vetting merchants and ensuring product quality, as well as improving post-sale consumer protection mechanisms [2] - Regulatory bodies need to intensify efforts to combat fraud related to purity and weight misrepresentation, ensuring clear labeling and facilitating consumer rights [2][3]

Core Viewpoint - The article emphasizes the importance of consumer rights and provides various channels for consumers to effectively file complaints and seek resolutions for their issues in the marketplace [1][7]. Group 1: Official Complaint Platforms - The 12315 platform is the most recognized official consumer complaint channel, managed by the State Administration for Market Regulation, covering issues related to product quality, service problems, price fraud, and false advertising [8]. - The 12345 government service hotline integrates 12315 in many regions, serving as a comprehensive channel for various public service complaints, including environmental hygiene and traffic management [8]. Group 2: Public Welfare Complaint Platforms - Public welfare platforms, such as the Black Cat Complaint platform, provide an alternative route for consumers to voice their grievances, characterized by ease of use and strong public influence [9]. - The Black Cat platform allows users to submit complaints through multiple channels, including its website and mobile apps, with real-time updates on complaint progress to avoid anxiety about unresolved issues [9][12]. Group 3: Industry-Specific Complaint Channels - Consumers can directly approach relevant industry regulatory bodies for specific issues, such as the Ministry of Industry and Information Technology for telecommunications complaints (12300) and the State Post Bureau for logistics issues (12305) [11]. - For financial complaints, consumers can contact the China Banking and Insurance Regulatory Commission (12378) for banking and insurance issues, and the China Securities Regulatory Commission for securities and funds [11]. Group 4: Tips for Effective Complaints - To enhance the success rate of complaints, consumers should prepare sufficient evidence, clearly describe the issue, state reasonable demands, and maintain rational communication throughout the process [10][13]. - The article encourages consumers to actively voice their concerns through appropriate channels to not only protect their rights but also contribute to improving the overall consumer environment [6].

Group 1 - The article emphasizes that while the 12315 hotline is a primary channel for consumer complaints, there are multiple other avenues available for consumers to address issues effectively [1][7][24] - Official administrative and industry regulatory channels exist beyond 12315, providing strong enforcement capabilities for specific sectors [16][25] - These official channels are suitable for serious disputes requiring administrative intervention, although they may involve longer processing times and require consumers to gather evidence [17][25] Group 2 - Third-party complaint mediation platforms, such as Black Cat Complaints, have emerged, leveraging media and technology to facilitate consumer-business dialogue [18][25] - Black Cat Complaints operates as a neutral third party, offering a transparent communication bridge without replacing official regulation [18][25] - The platform allows users to submit complaints through various methods, including mobile apps and social media, streamlining the complaint process [18][25] Group 3 - Black Cat Complaints features an intelligent ticketing system that provides users with real-time updates on their complaints, enhancing transparency [21][26] - The platform publishes a monthly "Red and Black List" based on complaint metrics, which serves as a reference for consumers and a form of accountability for businesses [21][26] - To encourage prompt resolutions, the platform has a mechanism that temporarily hides complaints from public view for businesses that respond quickly and effectively [21][26] Group 4 - The platform maintains a public service and neutral third-party stance, offering free legal consultation through an AI assistant, which aids consumers in asserting their rights [22][27] - Various channels are recommended for different types of consumer disputes, such as using platform-specific customer service for e-commerce issues or contacting relevant regulatory bodies for industry-specific complaints [13][20][28] - Preparing adequately before lodging a complaint can significantly enhance the efficiency of the process, including gathering evidence and clearly stating demands [19][29]

Core Viewpoint - The article discusses the increasing issues consumers face in the electronics repair market, especially before the Spring Festival, and provides reliable complaint channels for consumers who feel cheated [1][8]. Official Complaint Platforms - The first choice for consumers facing disputes is the 12315 platform, which is under the State Administration for Market Regulation and has the authority to conduct on-site inspections for issues like "unlicensed operations" and "false advertising" [9]. - For communication service issues, consumers can report to the Ministry of Industry and Information Technology's complaint platform, while e-commerce disputes should first be addressed through the platform's customer service before escalating to 12315 [9]. Industry-Specific Platforms - There are vertical complaint platforms tailored to specific industries, which can handle issues more accurately and efficiently due to their specialized focus [10]. Third-Party Public Welfare Platforms - Third-party platforms like Black Cat Complaints serve as supplementary options for consumer rights protection, allowing complaints to be submitted easily through various channels [11]. - Black Cat Complaints features a monthly red and black list based on complaint volume, resolution rates, and response times, providing consumers with valuable references [12]. Choosing the Right Complaint Channel - Consumers are advised to prioritize official channels for significant issues related to qualifications and safety, while also considering industry-specific platforms for more targeted assistance [15]. - For various issues, additional channels include 12328 for ride-hailing problems, the National Postal Administration's complaint website for logistics disputes, and the Banking and Insurance Regulatory Commission for financial complaints [13]. Advantages of Complaint Platforms - The complaint process is accessible and transparent, allowing consumers to track their complaint status without waiting indefinitely [14]. - The public nature of complaints can create social pressure on businesses, as desensitized content may be shared by media outlets [14]. Tips for Effective Complaints - Consumers should retain evidence such as repair receipts, payment records, and communication screenshots, clearly state their demands, and attempt to negotiate with the service provider before escalating to formal complaints [16]. - It is recommended to use multiple platforms simultaneously for reporting, but avoid submitting identical complaints to different channels [16].