国任保险山东分公司副总经理（主持工作）张红松在致辞中表示，客服节是公司与客户沟通的重要桥 梁，也是展示服务质量的关键窗口。面对行业发展的新形势、新要求，要始终坚持"以客户为中心"的服 务理念，持续推动服务升级与创新。同时，要贯彻落实公司"六严六实"工作要求和"九抓九促"工作部 署，聚焦公司战略，实施风险减量策略，关注客户健康，以具体服务场景为突破口，确保各类资源精准 集中配置，实现靶向发力、精准施策，推动公司服务质量和经营效益的全面提升。 国任保险国任保险山东分公司将继续秉持"温度致胜"的服务理念，以客户需求为导向，以专业服务为基 石，持续深化服务内涵与外延，将"客户感受"转化为具体行动，用专业和温度守护客户生活，继续朝 着"打造极具价值与活力的科技型保险集团"的愿景稳步前进，用优质的服务书写"佑护生活、纾困解 忧"的公司使命。 时维九月，序属三秋。9月5日，国任保险山东分公司第四届客户服务节开幕。本次客服节以"感受"为核 心主题，聚焦"用心感受客户需求，真诚打动客户人心"，通过举办多方位、多层次、多形式的活动，实 践"专业与服务并重，科技与人文交融"的服务理念，致力于将客服节打造为企业与客户之间的"情感纽 ...

Group 1 - The core idea is that Luzhou Bank is innovating its service model by extending traditional customer care from financial scenarios to everyday life, focusing on high-quality parent-child companionship in a digital age [1] Group 2 - Luzhou Bank organized the "Luzhu Love Research" activity, inviting 12 parent-child families to explore the Chengdu Archaeological Center, engaging in activities like shadow puppet making and learning about intangible cultural heritage [2] Group 3 - The bank initiated an online reading program and offline events, including a themed sharing session with children's literature author Mai Zi, addressing topics like "family and responsibility" and "facing fears" [3] - The "Little Luzhu Reading Club" combines online and offline activities, promoting high-quality parent-child companionship [3] - Luzhou Bank emphasizes that true service goes beyond financial needs, reflecting a deep understanding of customers' diverse needs and embodying a customer-centric service philosophy [3]

Core Viewpoint - The bank's proactive approach to customer service is exemplified by its response to a special request from an elderly customer in critical condition, highlighting its commitment to a customer-centric service philosophy [1][2]. Group 1: Customer Service Initiatives - The bank quickly activated an emergency service plan to assist a 70-year-old teacher suffering from severe lung disease, demonstrating its dedication to meeting customer needs [1]. - A two-person service team was formed to visit the hospital, ensuring that all necessary equipment and documentation were prepared in advance for a smooth service experience [1]. - The service was conducted with care and respect for the customer's condition, emphasizing the bank's commitment to providing personalized assistance [1]. Group 2: Ongoing Commitment to Vulnerable Groups - The bank has established a comprehensive home service mechanism for elderly and disabled individuals, including a dedicated service area equipped with facilities like reading glasses and wheelchairs [2]. - A green channel for special customers has been implemented, along with community outreach financial services, reflecting the bank's mission to serve the public [2]. - The bank aims to continue enhancing its convenience measures and extend its service reach to more individuals in need, maintaining its service ethos [2].

"谢谢！谢谢！" 近日，建行淄博西城支行营业室内，两位聋哑客户办理完业务后，在纸上郑重写下这 两个字，双手不停比划着感谢手势，眼中满是对柜员耐心服务的认可与感激，一幅无声却暖心的画面在 此定格。 当天中午，两位客户走进该行，因无法言语，他们通过手机打字向大堂经理说明需求 —— 办理定期存 款。大堂经理迅速协助取号，引导客户到等候区等待，同时提前留意叫号信息。待叫到两位客户的号 时，大堂经理立即上前引导至柜台，并向柜员详细说明客户的业务需求与特殊身份，为后续服务做好衔 接。 原本几分钟就能办结的定期存款业务，在 "纸笔交流" 中用了十几分钟才完成。整个过程里，柜员始终 面带微笑，眼神温和，没有丝毫不耐烦，用专注与耐心化解了沟通障碍。业务办结后，两位客户看着手 中的存单，激动地竖起大拇指，又在纸上写下 "谢谢"，用最直接的方式表达谢意。 无声地交流，却传递出最暖心的力量。此次服务中，建行淄博西城支行柜员以朴实的 "纸笔对话"，生 动践行了 "以客户为中心" 的服务理念，打破了语言的隔阂，让金融服务不仅有专业的温度，更有情感 的厚度，为特殊群体撑起了一片便捷、暖心的金融服务天空。 （鲁启轩） 柜员见状，立刻从抽屉里 ...

Group 1 - The core message of the news highlights the customer-centric approach of the bank, as demonstrated by the quick and effective assistance provided to a customer facing unexpected insurance charges [1][2] - The bank staff assisted the customer in identifying unauthorized deductions from his account and guided him through the process of filing a refund request, showcasing their commitment to customer service [1][2] - The incident also served as an opportunity for the bank to educate the customer about common scams and consumer protection, reinforcing the importance of financial literacy [1][2] Group 2 - The bank's response to the customer's urgent needs exemplifies its operational philosophy of prioritizing customer concerns and ensuring the safety of their funds [2] - This incident contributes to enhancing the bank's reputation as a trustworthy financial institution, aligning with its branding as a "reliable bank for the public" [2]

短短十几分钟，密码重置业务便顺利完成。客户拿着恢复正常使用的社保卡，对该行的高效与贴心赞不 绝口："本来以为这么特殊的情况会很麻烦，没想到你们立刻就上门帮忙，还耐心讲解安全知识，真是 帮我们解决了大问题！" 此次上门服务，看似是该行日常工作中的一件小事，却切实解决了患病老人的急难愁盼。建行东城支行 始终坚持 "特事特办、急事急办" 的服务原则，将专业高效与人文关怀融入每一次服务中，用一次次 "微不足道" 的便利，为有需要的客户撑起温暖的 "保护伞"，让金融服务更有温度、更有担当。 （鲁启轩） 了解情况后，大堂经理第一时间安抚客户情绪，详细记录需求，并迅速向网点负责人汇报。考虑到老人 的特殊身体状况，网点当即决定启动应急服务机制，安排业务熟练的工作人员携带移动办理设备，前往 室外汽车旁为老人办理业务。 "真是太感谢你们了，要是没法及时重置密码，我父亲的医疗保障都要受影响！" 近日，在建行济宁东 城支行外的汽车旁，客户握着工作人员的手连连道谢。原来，其父亲因心脏病无法下车，社保卡又因密 码连续输错被锁定，该行通过紧急上门服务，高效解决了这一难题，用行动诠释了"以客户为中心" 的 服务温度。 工作人员来到车边后，先 ...

Core Viewpoint - The article highlights the importance of customer-centric service in the banking industry, particularly in the context of increasing digitalization and the need for human touch in financial services [1][2]. Group 1: Customer Service Excellence - A recent incident at the CCB Jinan New District Branch exemplifies the bank's commitment to customer service, where a middle-aged man sought urgent help for his elderly father who lost his salary card [1]. - The branch manager quickly recognized the urgency of the situation and initiated a green channel for the elderly customer, ensuring priority service for the card replacement [1]. - The staff demonstrated professionalism and efficiency, completing the entire process of identity verification and card issuance in approximately ten minutes [1]. Group 2: Focus on Special Needs - CCB Jinan New District Branch has consistently adhered to a customer-centric philosophy, particularly focusing on the needs of elderly clients and other special groups [2]. - The bank has implemented measures such as green channels and home service to address the practical difficulties faced by elderly customers, ensuring they can access convenient and warm financial services in the digital age [2].

Core Viewpoint - The article highlights the significant role of Xu Zhijun in Huawei's success, emphasizing his low-profile yet impactful leadership style and strategic contributions to the company’s growth and international expansion [4][38]. Group 1: Xu Zhijun's Background and Career - Xu Zhijun, born in 1967, began his education at a local teacher's college and later pursued advanced degrees at East China Institute of Technology, showcasing his determination and academic excellence [9][12]. - He joined Huawei in 1993, a time when the company was struggling, and quickly became integral to the development of the C&C08 digital switch, which was crucial for Huawei's survival and growth [12][16]. - By 1995, under his leadership, Huawei's sales surged to 1.5 billion yuan, marking its emergence as a key player in the domestic telecom market [16]. Group 2: International Expansion and Market Strategy - In 1996, Xu was appointed Vice President of Marketing, leading Huawei's efforts to penetrate the Russian market, which initially faced significant challenges due to brand recognition and economic conditions [19][20]. - Despite early setbacks, by 2003, Huawei's sales in Russia exceeded 100 million USD, demonstrating Xu's effective management and strategic foresight [22]. - Xu played a pivotal role in Huawei's international strategy, particularly in Europe, where the company achieved significant market share and revenue growth, with overseas sales surpassing domestic sales for the first time in 2005 [25][26]. Group 3: Leadership Style and Corporate Culture - Xu Zhijun is characterized as a straightforward and collective-oriented leader, often challenging conventional views within Huawei and advocating for a culture of accountability and performance [30][31]. - His management approach includes a strong emphasis on organizational health and the necessity of "new metabolism" within the company, reflecting a commitment to maintaining a dynamic and efficient workforce [33]. - Xu's ability to identify and act on emerging opportunities, such as the push for Huawei's smartphone development, illustrates his keen market insight and adaptability [35][36]. Group 4: Current Challenges and Strategic Response - The article notes the ongoing challenges Huawei faces from geopolitical tensions and market restrictions, particularly from Western countries, positioning Xu and Ren Zhengfei as key figures in navigating these crises [38][39]. - Their leadership is crucial in steering Huawei through turbulent times, ensuring the company's resilience and continued innovation in the face of external pressures [39].

Core Viewpoint - The event celebrated the 25th anniversary of CITIC Prudential Life Insurance's Yantai branch, focusing on collaboration and future growth through customer engagement and innovative service offerings [1][8]. Group 1: Event Overview - The 25th anniversary customer festival was held in August 2025, featuring a forum themed "Friendship and Cooperation for a Win-Win Future" [1]. - The event attracted 43 customer representatives, creating a lively atmosphere and achieving significant outcomes [1]. Group 2: Strategic Insights - General Manager Ge Jiantao presented the company's 25-year development history, service system, and the "CITIC Wealth Plaza" collaborative innovation model, enhancing customer understanding of corporate culture and resource integration advantages [3]. Group 3: Customer Experience - Attendees participated in an immersive health and wellness experience by visiting Yantai Xingfu Health Hospital, which highlighted the company's "Insurance + Health" service philosophy and improved awareness of comprehensive protection plans [5]. - The event introduced a series of customer benefits for 2025, including video doctors, psychological counseling, cancer screening, expedited underwriting, interest-free reinstatement, global card upgrades, and travel rights expansion, aimed at enhancing customer experience [6]. Group 4: Collaboration and Future Development - The event broke traditional customer service boundaries by creating an open platform for resource connection and interactive communication between customers and partners [8]. - Participants expressed increased trust in insurance services and the potential for cross-industry collaboration, embodying the vision of "Win-Win Future" [8]. - CITIC Prudential Life Insurance's Yantai branch aims to leverage its 25th anniversary as an opportunity to deepen its customer-centric service philosophy and collaborate with various partners to create value and inject new momentum into regional high-quality development [8].

香港交易及結算所有限公司及香港聯合交易所有限公司對本公告的內容概不負責，對其準確 性或完整性亦不發表任何聲明，並明確表示，概不對因本公告全部或任何部份內容而產生或 因倚賴該等內容而引致之任何損失承擔任何責任。 海外監管公告 本公告乃新華人壽保險股份有限公司（「本公司」）依據《香港聯合交易所有限公司證券 上市規則》第 13.10B 條規定而作出。茲載列該公告如下，僅供參閱。 承董事會命 新華人壽保險股份有限公司 楊玉成 董事長 中國北京，2025年8月28日 於本公告日期，本公司董事長、執行董事為楊玉成；執行董事龔興峰；非執行董 事為楊雪、毛思雪、胡愛民和張曉東；及獨立非執行董事為馬耀添、賴觀榮、徐 徐、郭永清和卓志。 NEW CHINA LIFE INSURANCE COMPANY LTD. 新华人寿保险股份有限公司 （于中华人民共和国注册成立的股份有限公司） 股份代号: 601336 半年度报告 2025 新华保险 保得长久 重要提示 新华人寿保险股份有限公司 1 1. 本公司董事会、监事会及董事、监事、高级管理人员保证本报告内容的 真实、准确、完整，不存在虚假记载、误导性陈述或重大遗漏，并承担 个别和连带 ...