数智化转型
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智能客户服务占比提升至 78%!新华保险多维发力构建 “数智” 核心竞争力
Cai Jing Wang· 2025-11-27 02:59
数智转型成果显著,三大维度释放价值 新华保险的数智化实践聚焦 "数据赋能、智能升级、创新突破" 三大方向,推动业务全链条效能提升与 客户体验优化。 数据赋能业务,实现 "全链路数字联接"。新华保险以数据驱动重构客户经营、市场分析、产品设计、 风险防控等领域模式,深度客户画像覆盖全渠道,主要经营指标实现实时追踪,生态服务全面线上化。 互联网保险业务目前已累计为线上客户提供超 531 亿元保险保障,同时在投资端发力 "数字金融",人 工智能、云计算等数字产业相关企业发展投资余额约 45 亿元,同比增长 93.8%,完成全国首批数据中 心公募 REITs 认购,实现数据价值向业务价值的高效转化。 智能服务升级,客户体验再上新台阶。2025 年上半年,新华保险智能客户服务占比提升至 78%,多项 智能服务举措落地见效:"掌上新华" APP 推出 "智多新" 智能导航功能,覆盖全部主要场景及 1 万余个 常见问题;创新推出 "空中柜面" 网点服务,依托实时音视频、人脸识别、OCR 识别等技术,支持 50 余项保全业务线上办理,已覆盖 6 家分公司 120 家四级机构,累计服务客户超 8000 人次、办理业务逾 1 万件 ...
用友网络董事长王文京:数智化转型已成为企业高质量发展的核心路径之一
Xin Lang Cai Jing· 2025-11-26 08:29
Core Insights - The 2023 Global Business Innovation Conference held by Yonyou focused on "Data-Driven Intelligent Operations," discussing various topics related to digital transformation and AI applications in enterprises [1][2][4] - Yonyou's Chairman and CEO, Wang Wenjing, emphasized that digital transformation is a core path for high-quality development in the new era [1][4] Group 1: Yonyou's Innovations and Offerings - Yonyou launched the upgraded BIP3 version, which includes three technological breakthroughs, two new application architectures, 99 new services, and 1,056 new ISV partners [2] - The company introduced the YonGPT model, a comprehensive enterprise service model that covers various business functions such as finance, human resources, procurement, marketing, and manufacturing [2][3] - Yonyou plans to promote YonGPT globally, focusing on specific application scenarios to enhance digital transformation for both domestic and international clients [3] Group 2: Steps and Pathways for Digital Transformation - Wang Wenjing outlined the "Digital Transformation 123" concept, which includes three steps: "Cloud Connection," "Data-Driven," and "Intelligent Operations" [4] - "Cloud Connection" aims for cloud deployment and real-time awareness, "Data-Driven" focuses on data governance and applications, while "Intelligent Operations" seeks to enhance business operations and human-computer interaction [4] Group 3: Organizational Changes and Industry Empowerment - Yonyou underwent a significant organizational restructuring, shifting from a region-based model to an industry-based model for large enterprise clients, while maintaining a regional approach for medium-sized enterprises [5] - The company reported a revenue of 3.37 billion yuan in the first half of the year, a decrease of 4.7% year-on-year, with cloud service revenue at 2.35 billion yuan, an increase of 2.0% [5] - Wang Wenjing noted that the restructuring was necessary to better meet the digital transformation needs of large clients, as the previous model was limiting [5][6]
江苏南京:扬巴公司在宁庆祝成立25周年
Nan Jing Ri Bao· 2025-11-26 02:31
当天,扬巴公司庆祝成立25周年,各利益相关方和合作伙伴应邀出席,共忆发展历程,共话未来愿景。今年恰逢巴斯夫集 团成立160周年及进入中国市场140周年。巴斯夫集团执行董事会主席凯礼表示:"南京一体化基地是中德合作的典范。通 过整合巴斯夫和中国石化的优势,我们将专业知识、创新精神和卓越运营能力转化为真正的竞争优势,取得持久的市场成 功。" 中国石化持续推进自身产业结构优化和产品服务升级,致力于提供优质贴心、高性价比的用户体验。中国石化集团公司董 事长侯启军说:"面向未来,中国石化将继续支持扬巴公司以客户为中心,不断优化价值链、推进数智化转型,提升运营 效率和服务水平,持续创造更大价值。" 展望未来,扬巴公司将继续对标碳中和目标,持续深化中德合作,加速生产运营流程的数字化发展,推动绿色转型实践, 着力打造更绿色、更安全、更高效的化工产业链,为行业持续增长和区域繁荣发展筑牢根基。 南报网讯(通讯员 赵士振 李时艳 鲁荟宇 陶炎 记者 徐宁) 11月25日,扬子石化—巴斯夫有限责任公司(以下简称"扬巴公 司")在南京庆祝成立25周年。扬巴公司2000年成立以来,累计总投资达390亿元,已成长为长三角地区化工行业的标杆 ...
广发信用卡荣膺行业数智化创新三项荣誉:以科技温度重塑服务新生态
Di Yi Cai Jing· 2025-11-25 11:19
Core Insights - The banking industry is undergoing a significant transformation from "labor-intensive" to "intelligence-intensive" customer service driven by digital economy trends [1] - Guangfa Bank's Credit Card Center has achieved remarkable results in a competition among 43 customer service centers from 36 banks, showcasing its innovative practices in knowledge platforms, data applications, and intelligent assistants [1] Group 1: Intelligent Knowledge Platform - Guangfa Bank has developed an intelligent knowledge platform that integrates search trajectories, content popularity, and call data to create a "three-dimensional" knowledge search system, significantly improving search efficiency and reducing ineffective search behaviors [2] - The introduction of a "small model + large model" dual semantic recognition architecture enhances intent understanding, leading to improved customer satisfaction and reduced text rejection rates [2] Group 2: Intelligent Service Ecosystem - The bank's strategy focuses on "omni-channel integration, full-process empowerment, and all-scenario innovation," leveraging digital technology and data platforms to create a new ecosystem for data service applications [3] - The implementation of AIGC technology supports over 2000 service agents, enabling intelligent collaboration across various service channels and enhancing service efficiency and customer experience [3] Group 3: Service Benchmarking - Guangfa Bank has received multiple authoritative awards, reflecting its commitment to leading industry innovation and maintaining a customer-centric approach [5] - The bank aims to deepen its "Smart Service+" strategy, focusing on precise customer demand insights and developing a more open intelligent service ecosystem to drive high-quality industry development [5]
大连重工(002204) - 002204大连重工投资者关系管理信息20251125
2025-11-25 11:14
编号:2025-006 | | ■特定对象调研 | □分析师会议 | | --- | --- | --- | | 投资者关系活动 | □媒体采访 | 业绩说明会 | | | □新闻发布会 | □路演活动 | | 类别 | □现场参观 | | | | □其他(请文字说明其他活动内容) | | | | 中信证券股份有限公司:刘海博、闵睿 | | | 参与单位名称及 | 鹏华基金管理有限公司:柳黎 | | | 人员姓名 | 天弘基金管理有限公司:李昕岩 | | | | 中意资产管理有限责任公司:陈东飞 | | | 时间 2025 | 年 11 月 25 | 日(星期二)13:30 | | 地点 | 大连重工中革基地综合楼 | 324 会议室 | | | 董事、高级副总裁、首席财务官、董事会秘书陆朝昌 财务管理本部总经理牛经纬、总账会计郑芷辛 | | | | 战略发展本部副总经理李楠 | | | 上市公司 | | | | 接待人员 | 营销管理本部客户服务中心主任李野 | | | | 大连华锐国际工程有限公司总会计师刘梅 | | | | 大连大重齿轮传动机械有限公司总经理助理赵大奇 | | | | 董事会办公室证券 ...
数智赋能 聚势前行——“强省进行时”系列观察报道之四
He Nan Ri Bao· 2025-11-24 23:24
抢抓时代机遇,牢记殷殷嘱托,河南正以数字化转型为笔,以顶层设计为罗盘指引方向,以广阔市场为 沃土滋养实践,精心绘制数字河南、数智强省的新画卷,让高质量发展的脉络更清晰、高效能治理的根 基更牢固。 壮大数字核心产业 超聚变连续4年入选"全球独角兽企业"榜单,AI服务器稳居国内市场份额第一;紫光集团在豫年产值超 百亿元;汉威气体传感器、森霸热释电传感器市场占有率居全国前列…… 一个个骨干企业犹如"领头雁",正引领河南数字经济核心产业振翅高飞,更在产业链协同、技术迭代与 应用场景拓展中形成强大的"雁阵效应"。 2024年,全省数字经济规模突破2万亿元,数字经济核心产业的企业总量近26万家。预计"十四五"期 间,全省数字经济核心产业增加值占GDP比重累计提升2.5个百分点,数字经济对GDP增长的贡献率超 过50%。 当下,人工智能正以前所未有的速度、广度和深度,驱动经济社会发展加快迈向智能化新阶段。 在河南,这场智能革命已扎根产业一线,展现出澎湃动能:在济源钢铁集团,基于智能识别、深度学习 技术的废钢智能判级系统,用30个算法模型实现像素级识别,判级准确率近97%;在豫北高标准农田示 范区,无人机搭载多光谱传感器巡田 ...
沈建光:“十五五”中小银行如何改革化险
Di Yi Cai Jing· 2025-11-24 11:47
Core Viewpoint - The reform and risk mitigation of small and medium-sized banks must go beyond passive measures like mergers and capital supplementation, requiring a fundamental shift in development models and the rebuilding of core competitiveness [1][2]. Group 1: Current Challenges - The number of banking financial institutions in China has decreased to 4,295 by the end of 2024, a net reduction of 195 from the end of 2023, with over 90% being small and medium-sized institutions [1]. - Many small banks are facing severe survival crises, as evidenced by the complete acquisition of Jinzhou Bank by Industrial and Commercial Bank of China [1]. - The capital adequacy ratio of several small banks is approaching or even below the regulatory minimum of 8%, indicating a critical risk to their operational sustainability [3]. Group 2: Economic and Industry Context - The traditional economic growth model in China, reliant on investment and real estate, is undergoing significant changes, leading to a slowdown in bank asset growth and an increase in non-performing loan rates [3][6]. - The deep integration of small banks with local economies and industries has heightened their risk exposure, particularly in the real estate sector, where some banks have reported non-performing loan rates exceeding 40% [6][9]. - The competitive landscape of the banking industry is shifting, with large state-owned banks gaining market share at the expense of smaller banks, as evidenced by a 4 percentage point increase in the asset share of large banks from 2019 to 2025 [7][8]. Group 3: Financial Performance and Profitability - The net interest margin of commercial banks has shrunk significantly, from over 3% a decade ago to a historical low of 1.42% by mid-2025, while the non-performing loan rate remains high at 1.49% [11][12]. - Small banks, particularly rural and urban commercial banks, are experiencing a more pronounced impact from narrowing net interest margins due to their inadequate pricing capabilities and higher non-performing loan rates [12][14]. - The reliance on traditional interest income is becoming increasingly untenable for small banks, necessitating a shift towards non-interest income sources, which they struggle to develop due to resource constraints [14][15]. Group 4: Strategic Recommendations - Small and medium-sized banks need to embrace digital transformation and collaborate with third-party institutions to enhance their technological capabilities and expand their business scope [2][15]. - There is a need to shift from a reliance on large clients and economic growth to a more nuanced approach that leverages local data for refined service offerings [16]. - Policy support should be more equitable, extending to small banks to ensure they can compete effectively against larger institutions [17]. Group 5: Conclusion - The current environment presents a critical window for reforming small and medium-sized banks, emphasizing the necessity for a comprehensive transformation in their operational models to survive and thrive in a changing landscape [17][18].
绿韵为基 健康为翼!新时代健康产业集团“双驱”打造高质量发展样本
Zhong Guo Zhi Liang Xin Wen Wang· 2025-11-24 08:10
花园式工厂:勾勒工业与生态的和谐画卷 走进这座依海而建的产业园区,如同打开一本颠覆认知的立体书——这里没有传统工业场景里嘈杂的机器轰鸣声,也不见密集的生产厂房阵列,映入眼 帘的是错落有致的象牙白厂房,静静矗立在葱郁绿意之中,宛如从自然中生长而出的建筑群落。 A 201 CHANGE 1973 T (1) 17 t a line x t a st t t and ky a the for - 127 型型 the state 2019 11 14.9 FES and and the PACK 2013 22 20 A A ST ST P P 1 2 and t 1 less o Y I the state 新时代健康产业园负责人介绍,园区从建筑、道路到绿化,均严格按照国家节能环保最新要求建设。通过推进先进的物联网建设与数据采集工作,实施 能源精细化管理。园区划定181个区域,完成26个能源作业点的物联网搭建,借助能源智慧管理平台,对能源消耗进行实时监测与优化,确保单位产品综合 能耗始终处于行业领先水平。 记者了解到,园区在能源使用上亮点突出,照明、制冷、生产用电用水等,优先依靠自建的2.3MW屋顶光伏电站。园区 ...
中国期货市场的数智化进阶之路
Bao Cheng Qi Huo· 2025-11-24 05:26
运筹帷幄 决胜千里 中国期货市场的数智化进阶之路 宝城期货 陈栋 A 数智化转型的核心技术及应用 随着全球经济的快速发展和信息技术的日新月异,中国期货市场正经历一场深刻的数智化转型。这一 转型不仅改变了传统的交易模式,还极大地提升了市场的效率、透明度和风险管理能力。在数智化浪潮的 推动下,大数据、人工智能、云计算、区块链等前沿技术被广泛应用于期货市场的各个环节,为行业带来 了前所未有的机遇。大数据技术通过分析海量的市场数据,帮助交易者更准确地预测价格走势和市场波动, 从而实现精细化的风险控制。例如,高盛和摩根大通等国际投行已经开发了基于大数据的风险管理平台, 用于监测和管理期货头寸风险。人工智能和机器学习技术则在算法交易和投资决策支持系统中发挥着越来 越重要的作用。先进的算法可以识别复杂的市场模式,执行高频交易策略,并在毫秒级别做出交易决策。 同时,AI 驱动的投资顾问系统能够为投资者提供个性化的期货投资建议,进一步降低了人为错误的发生概 率。 此外,云计算为期货公司提供了强大的计算能力和灵活的资源调度,使得风险管理系统的部署和运行 更加高效。区块链技术则确保了交易数据的公开透明,增强了市场的信任度,减少了信 ...
“十四五”答卷丨中国人寿打造“简捷、品质、温暖”好服务
Xin Jing Bao· 2025-11-24 03:10
"简捷"是客户对保险服务的基本需求,中国人寿以数智化转型破题,重塑保险服务价值链,构建起高效 便捷的服务体系,让客户更省心。 早在2019年,中国人寿便基于互联网共享经济理念,在无经验借鉴的情况下创新推出新"睿运营"模式。 该模式借助数字化连接与智能模型整合全公司资源,实现运营服务集约化管理,既保留传统网点优势, 又契合互联网时代需求,已为上亿客户提供"睿智服务"。 图:柜面服务人员为客户办理业务 服务渠道融合"打破时空限制"。打造"线上渠道多、线下渠道全"的互补服务矩阵。线上端,中国人寿寿 险APP、空中客服、企微客服等组成的服务平台广泛应用,寿险APP注册用户1.68亿人,是五年前的 1.79倍,月活人数超千万,智能客服每年服务超1500万人次,实现7×24小时不间断服务。推出"空中客 服",让客户足不出户即可远程视频连线办理业务,提供服务163.2万人次,2025年前三季度接通率达 93.4%。2025年3月起创新建设"中国人寿寿险企微客服"新服务触点,陆续在25家分公司上线推广,不足 7个月已累计服务超14万人次。线下端,牵头修订《寿险公司柜面服务规范》(JR/T 0049—2025)行业 标准,临柜 ...