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有哪些途径可以方便地投诉企业?实用指南请收好
Xin Lang Cai Jing· 2026-01-07 08:27
Core Viewpoint - The article emphasizes the importance of accessible and effective complaint channels for consumers whose rights have been violated, highlighting the evolution of digital governance and internet platforms that facilitate the complaint process [1][8]. Group 1: Digital Official Channels - The primary official platform for complaints is the "National 12315 Platform," which offers multiple access methods including website, mobile app, mini-programs, and public accounts. Users can register, describe their issues, and upload evidence to submit complaints [9][10]. - This digital approach eliminates geographical and time constraints, making it particularly useful for handling disputes related to online shopping or cross-regional consumption [9][10]. Group 2: Third-Party Public Complaint Platforms - An example of a third-party platform is "Black Cat Complaints," which provides various access points such as a website, independent app, and mini-programs on popular social media. The complaint submission process is streamlined to take less than five minutes [2][13]. - The platform features a real-time tracking system for complaints, enhancing transparency and allowing users to monitor the status of their complaints [2][13]. - Black Cat Complaints operates as a neutral third party, does not charge users, and utilizes an AI legal assistant to provide free legal advice based on consumer protection laws [2][13]. Group 3: Industry Organizations and Media Supervision - Industry associations and authoritative media can serve as effective complaint channels for specific sectors, providing specialized focus and expertise [14][15]. - Mainstream media's consumer rights columns can also accept complaints, which, upon verification, may lead to public exposure and prompt action from companies and relevant authorities [15]. Group 4: Smart Complaint Channel Selection - Consumers are advised to research a company's complaint history and resolution rates on platforms like Black Cat Complaints before making significant purchases, which can help avoid potential risks [16]. - The article outlines a multi-channel approach for complaints, suggesting that consumers can simultaneously report issues to official channels and third-party platforms to enhance the chances of resolution [17].
2026,预见|宏观篇:盈利为核,流动为翼——2026年全球温和复苏中的价值新主线
Xin Lang Cai Jing· 2026-01-07 08:16
Core Viewpoint - The global economy is expected to show moderate recovery in 2026, supported by ample liquidity and a gradual recovery in inventory and profit cycles, shifting the market narrative from valuation recovery to profit support [1][30]. Group 1: Overseas Macro - The global economy will continue to recover, with K-shaped economic characteristics persisting but narrowing. Major economies are projected to have varied GDP growth rates: the US at 2.4%, Eurozone at 1.0%, Japan at 0.8%, and emerging markets at 4.2% [2][30]. - Global inflation is on a downward trend, with expectations that the Federal Reserve may cut interest rates 2-3 times in 2026, leading to a decrease in short-term rates [31][30]. Group 2: Domestic Macro - Fiscal policies are expected to drive investment recovery in major economic provinces, with a focus on infrastructure, manufacturing recovery, and a narrowing decline in real estate sales and investment [8][35]. - The Producer Price Index (PPI) is anticipated to rise initially before stabilizing, while the Consumer Price Index (CPI) may see moderate increases. The profit cycle is gradually recovering, with improvements expected in various sectors [9][35]. Group 3: Liquidity Environment - A clear trend of global liquidity easing is established, with the Federal Reserve leading improvements in overseas liquidity. Domestic monetary policy is expected to align with fiscal measures, potentially leading to interest rate cuts [12][38]. - The supply of funds is likely to be dominated by institutional capital, with private equity funds potentially driving high-net-worth individuals back into equity allocations [14][38]. Group 4: Strategic Allocation Directions - The market is expected to shift from valuation recovery to profit-driven dynamics in 2026, with Chinese assets still having room for valuation recovery [41][42]. - Key sectors to focus on include technology and advanced manufacturing, traditional export chains, and industries with increasing overseas revenue proportions [42][45]. - Future industry themes may include smart manufacturing, next-generation communications, advanced materials, and future energy solutions [47].
培训机构“蹭名校”搞欺诈,不能止于打假
Xin Lang Cai Jing· 2026-01-07 06:54
Core Viewpoint - The article highlights the rise of fraudulent educational programs that falsely associate with prestigious universities, exploiting parents' anxieties about their children's education and misleading them into costly commitments [1][4]. Group 1: Fraudulent Practices - Some institutions are using deceptive marketing tactics, such as claiming to offer joint programs with renowned universities and creating a sense of urgency around limited spots, which misleads anxious parents [1][4]. - These fraudulent programs often fail to deliver on their promises and can lead to significant risks, including the mishandling of students' personal information [1]. Group 2: Psychological Manipulation - Unscrupulous training organizations target parents' desperation and admiration for prestigious schools by offering "high-end" training programs and issuing seemingly credible certificates [4]. - The marketing strategies employed by these organizations are designed to exploit parents' emotions, leading to impulsive spending that can waste time and money, and potentially hinder genuine educational opportunities for students [4]. Group 3: Regulatory Recommendations - There is a call for stricter regulations on online platforms to ensure that advertisements containing keywords like "prestigious school" and "guaranteed admission" undergo thorough pre-approval processes to prevent the spread of false information [4]. - A collaborative regulatory framework is suggested to oversee the qualifications, fee structures, and complaint channels of training institutions, aiming to eliminate fraudulent claims of partnerships with prestigious universities [4]. Group 4: Educational Philosophy - The article emphasizes the need to address the short-sighted and utilitarian tendencies in education, advocating for a more rational and scientific approach to nurturing students [5]. - It stresses that education should be viewed as a long-term commitment rather than a shortcut to success, requiring a collective effort from schools, families, and society to foster a healthy educational environment [5].
企业电话被标记,对业务影响有多严重?
Sou Hu Cai Jing· 2026-01-06 14:07
Core Insights - The article highlights the significant impact of phone number labeling on businesses, particularly in the B2B sector, where a drop in call connection rates can lead to substantial losses in potential orders [1][3] - It emphasizes that many companies underestimate the destructive power of being labeled as spam or fraud, often realizing the damage only when it is too late [1][3] Group 1: Reasons for Number Labeling - There are two primary reasons why business phone numbers get labeled: passive labeling due to frequent outbound calls by employees leading to multiple user reports, and erroneous labeling from similarities to previously reported spam numbers or malicious reports from competitors [3][8] - A common misconception among businesses is that they will not be labeled if they do not engage in spam calls; however, platforms label based on user feedback and data trends without distinguishing compliance [3][8] Group 2: Consequences of Number Labeling - The immediate effect of labeling is a drastic drop in call connection rates, which can severely damage a company's reputation and customer trust [3][8] - For instance, a client in the education sector faced a significant reputational hit after being labeled as a scam, leading to inquiries from existing customers and a prolonged recovery period for their brand image [3][8] Group 3: Misconceptions and Challenges - Companies often hold two critical misconceptions regarding number labeling: one is the belief that labels will disappear on their own over time, and the other is the assumption that submitting appeals to platforms will yield results [8] - The reality is that once a label is applied, it tends to persist in databases unless actively addressed, and personal appeal success rates are low due to insufficient proof of legitimacy [8] Group 4: Effective Solutions - The first step in addressing number labeling is to identify which platforms have marked the number, as different platforms have varying removal processes [9] - A recommended approach is to utilize professional services like "Number Clearing" that offer comprehensive marking checks across multiple platforms, enabling businesses to submit removal requests efficiently [9] - Regular monitoring of phone number status is advised, especially during the initial use of new numbers or peak business periods, to prevent potential issues before they escalate [9]
蓝海贝芬涉嫌违规组织开展线下学科培训被依法查处
Bei Jing Shang Bao· 2026-01-06 03:28
丰台区"双减"专班检查人员已现场叫停违规培训行为,责令妥善做好相关工作,确保安全稳定,丰台区 市场监管局已依法进行查处。 北京商报讯(记者 吴其芸)1月6日,北京市教委官方微信公众号"首都教育"发布的消息显示,丰台 区"双减"专班针对违规开展线下学科培训的问题线索,持续加强联合执法检查力度,依法打击面向中小 学生的违规学科培训行为。根据通报,蓝海贝芬(北京)文化艺术有限公司,未取得《中华人民共和国 民办学校办学许可证》,涉嫌违规组织开展线下学科培训。 ...
惠州发布典型案例,这些不合理不合规诉求将不再受理
Nan Fang Du Shi Bao· 2026-01-05 15:22
1月5日,记者从惠州市政务和数据局获悉,为避免部分超出政策边界、与法律法规相冲突以及违背公序 良俗等诉求"不合理不合规"的诉求,挤占有限的行政资源,该局定期开展不合理不合规诉求评议工作, 组建由专家代表、职能部门代表、特约代表、监督部门代表等组成的评议团,对有关诉求工单进行评 议,被评定为"不合理不合规"诉求,"惠民速办"(12345热线)原则上不再受理、转派,近期发布了第 一批评议为不合理不合规的诉求案例。 诉求一 诉求内容:诉求人通过某汽车APP,线上支付了购车定金5000元,现因个人原因要求退款,与商家协商 退款未果,商家所在地非惠州辖区范围。市民要求惠州市行政职能部门协调处置。 不合理不合规原因:诉求人支付的5000元定金收款方为某省某汽车公司,由于汽车公司所在地为外省 份,惠州行政职能部门建议市民向收款方所在地有关职能部门反映。按照《惠州12345热线管理办法》 规定,该情形属于非惠州行政管辖范围事项,诉求人应向某汽车公司所在地反映。同时,按照民法典第 五百八十七条规定,定金受法律保护,给付定金一方违约导致合同目的不能实现的,无权要求返还定 金。 诉求五 诉求内容:诉求人向大亚湾残联申请评残,要求办 ...
粉笔:受托人根据受限制股份单位计划购买合共1220万股
Zhi Tong Cai Jing· 2026-01-05 12:54
Group 1 - The company, Fenbi (02469), announced that from December 1, 2025, to December 31, 2025, a trustee will purchase a total of 12.2 million shares from the market under the terms and conditions of the 2023 restricted share unit plan [1] - The purchased shares will be held in trust for the benefit of eligible participants [1]
港股异动 | 新东方-S(09901)尾盘涨超6% 本月底将发二季度业绩 机构看好公司利润率压力逐步出清
Zhi Tong Cai Jing· 2026-01-02 07:39
Core Viewpoint - New Oriental-S (09901) experienced a significant increase of over 6% in stock price, closing at 44.98 HKD, ahead of its upcoming Q2 financial results announcement on January 28, 2026 [1] Financial Performance Expectations - New Oriental is expected to report a revenue of 1.165 billion USD for Q2 of the 2026 fiscal year, representing a year-on-year growth of 12.2% [1] - The company's Non-GAAP net profit is projected to be 6.3 million USD, showing a substantial year-on-year increase of 77.8% [1] - The Non-GAAP net profit margin is anticipated to be 5.4%, which reflects a 2 percentage point expansion compared to the previous year [1] Business Outlook - The pressure on profit margins is expected to gradually ease as the decline in the study abroad business reaches its bottom [1] - The company plans to slow down the growth rate of its teaching centers to 10% for the year, aiming to improve the utilization rate of teaching center capacity [1]
教育+文旅 创新实践生动诠释海南自贸港文化融合发展
Yang Shi Wang· 2026-01-01 06:43
Core Viewpoint - The article highlights an innovative outdoor English teaching initiative led by a Dutch educator in Haikou, Hainan, showcasing the integration of education and tourism through experiential learning [1][7]. Group 1: Educational Innovation - A Dutch educator, Aiven, conducts an outdoor English class with children in a park, using natural phenomena to teach vocabulary and concepts [3]. - The approach transforms English from a traditional subject into a practical tool for exploring the world, making learning engaging and relevant [3][5]. Group 2: Entrepreneurial Initiative - Aiven and his Chinese wife, Pan Xue, founded an outdoor educational institution two months prior, motivated by Hainan's unique natural environment to provide children with experiential learning opportunities [5]. - The initiative aims to free children from conventional classroom constraints, allowing them to experience the practicality of language in nature [5]. Group 3: Cultural and Tourism Integration - The outdoor English course transitions to a professional recording studio where children participate in dubbing for an animated film, enhancing the learning experience [5]. - This model exemplifies the innovative practice of "education + cultural tourism," enriching children's holiday experiences and serving as a vivid representation of cultural integration in Hainan's free trade port development [7].
“校企社”协同育人给亲子家庭一个精彩游园会
Xin Lang Cai Jing· 2025-12-31 17:56
Group 1 - The event "Children's Action · Happy Growth" was held in Nanjing's Gulou District, integrating community, educational institutions, and cultural experiences to celebrate the New Year [1] - Children from Phoenix Kindergarten showcased various performances, including dances and traditional cultural plays, highlighting their vitality and talent [1] - The event successfully combined talent displays with intangible cultural heritage experiences, enriching the cultural life of local families and promoting traditional culture [2] Group 2 - The non-heritage experience area attracted significant participation, with activities such as traditional games and crafts, allowing children to engage with cultural practices [2] - Children learned traditional crafts like lacquer fan painting and calligraphy under professional guidance, enhancing their understanding of cultural heritage [2] - The collaboration between community, kindergarten, and educational institutions demonstrated a strong synergy in nurturing children's cultural awareness and appreciation [2]