封面新闻记者 戴云 封面新闻记者最新获悉，针对近年来外卖行业存在的"幽灵外卖"、非理性竞争以及外卖配送员权益保障 不足等问题，近日，市场监管总局发布实施推荐性国家标准《外卖平台服务管理基本要求》（以下简称 《基本要求》）。 《基本要求》立足行业实际，坚持"需求牵引、问题导向"，提出"四个聚焦、四个强化"，推动引导外卖 平台同步深化整改。 聚焦平台内商户管理，强化主体责任落实。通过规范商户入驻审核、日常运营管理等环节，引导外卖平 台切实履行对商户的服务与管理责任。支持鼓励商户积极响应"互联网+明厨亮灶"有关要求，严守食品 安全底线，守护消费者"舌尖上的安全"。 聚焦平台收费与促销行为，强化竞争秩序规范。明确平台收费规则及促销活动管理要求，督促引导外卖 平台简化收费项目、规范促销行为，推动各类收费信息透明化、促销规则合理化，营造公平有序的市场 竞争环境。 聚焦平台用工管理，强化配送员权益保障。围绕劳动强度、职业关怀和社会保障等方面，提出合理确定 劳动时间、完善职业培训体系、探索多元保障方式等内容，助力健全配送员权益保障机制。 聚焦平台内争议处理，强化协商机制建设。督促平台建立完善消费者权益保护体系，完善消费者、商 ...

标准还列出多种禁止性收费情形，包括：对同一服务重复收费、交易未完成仍收取费用、未提供服务却 收推广费、强制购买服务或参与活动并收费、利用保证金变相收费、将购买推广服务作为差别化收费依 据，以及通过提高费用实施惩罚性措施等。 这一国家标准的实施，将有助于规范外卖平台收费行为，降低商户经营成本，维护公平竞争的市场环 境，推动外卖行业健康可持续发展。 推广服务不得捆绑，自动扣费需商户确认。新标准强调，推广服务应明示所有工具类别及计费标准，不 得强制或变相强制商户购买。若采用自动扣款方式，必须经商户主动勾选确认，扣款上限等关键参数需 由商户手动设置。平台需每月通过短信、站内信等显著方式向商户发送费用明细，并免费提供推广效果 评估工具，帮助商户科学决策。 平台如需修改收费标准或新增收费项目，必须在首页公开征求意见，公示期不少于7日。对商户权益可 能造成重大影响的新项目，应设置合理过渡期，便于商户妥善应对。 新京报讯（记者陈琳）近日，国家市场监督管理总局发布《外卖平台服务管理基本要求》推荐性国家标 准，对平台面向商户的收费行为作出全面规范，旨在治理外卖行业长期存在的收费不透明、规则随意变 动、强制服务等问题。 标准规定， ...

IT之家 12 月 4 日消息，针对近年来外卖行业存在的"幽灵外卖"、非理性竞争以及外卖配送员权益保障不足等问题，市场监管总局今日官宣发布实施推荐 性国家标准《外卖平台服务管理基本要求》（以下简称《基本要求》）。 《基本要求》立足行业实际，坚持"需求牵引、问题导向"，提出"四个聚焦、四个强化"，推动引导外卖平台同步深化整改。 聚焦平台内商户管理，强化主体责任落实。通过规范商户入驻审核、日常运营管理等环节，引导外卖平台切实履行对商户的服务与管理责任。支持 鼓励商户积极响应"互联网 + 明厨亮灶"有关要求，严守食品安全底线，守护消费者"舌尖上的安全"。 聚焦平台收费与促销行为，强化竞争秩序规范。明确平台收费规则及促销活动管理要求，督促引导外卖平台简化收费项目、规范促销行为，推动各 类收费信息透明化、促销规则合理化，营造公平有序的市场竞争环境。 聚焦平台用工管理，强化配送员权益保障。围绕劳动强度、职业关怀和社会保障等方面，提出合理确定劳动时间、完善职业培训体系、探索多元保 障方式等内容，助力健全配送员权益保障机制。 聚焦平台内争议处理，强化协商机制建设。督促平台建立完善消费者权益保护体系，完善消费者、商户、配送员等 ...

智通财经APP获悉，近日，市场监管总局发布实施推荐性国家标准《外卖平台服务管理基本要求》。基 本要求聚焦平台收费与促销行为，强化竞争秩序规范。明确平台收费规则及促销活动管理要求，督促引 导外卖平台简化收费项目、规范促销行为，推动各类收费信息透明化、促销规则合理化，营造公平有序 的市场竞争环境。 原文如下： 市场监管总局发布实施 《外卖平台服务管理基本要求》国家标准 聚焦平台内商户管理，强化主体责任落实。通过规范商户入驻审核、日常运营管理等环节，引导外卖平 台切实履行对商户的服务与管理责任。支持鼓励商户积极响应"互联网+明厨亮灶"有关要求，严守食品 安全底线，守护消费者"舌尖上的安全"。 聚焦平台收费与促销行为，强化竞争秩序规范。明确平台收费规则及促销活动管理要求，督促引导外卖 平台简化收费项目、规范促销行为，推动各类收费信息透明化、促销规则合理化，营造公平有序的市场 竞争环境。 聚焦平台用工管理，强化配送员权益保障。围绕劳动强度、职业关怀和社会保障等方面，提出合理确定 劳动时间、完善职业培训体系、探索多元保障方式等内容，助力健全配送员权益保障机制。 聚焦平台内争议处理，强化协商机制建设。督促平台建立完善消费者 ...

记者：赵文君 海报制作：赵文君 新华社国内部出品 市场监管总局近日发布实施外卖平台推荐性国家标准《外卖平台服务管理基本要求》。标准旨在切 实帮助外卖平台优化管理方式、提升服务质量、实现多方共赢，进一步推动外卖行业在良性竞争中创新 发展。 标准立足行业实际，针对外卖行业存在的突出问题予以回应。聚焦平台内商户管理，引导外卖平台 切实履行食品安全主体责任，守护消费者"舌尖上的安全"；聚焦平台收费与促销行为，引导外卖平台简 化收费项目、规范促销行为，营造公平有序的市场竞争环境；聚焦平台用工管理，围绕劳动报酬、工作 时长和社会保障等方面，强化配送员权益保障。 【纠错】 【责任编辑:施歌】 ...

《基本要求》立足行业实际，坚持"需求牵引、问题导向"，提出"四个聚焦、四个强化"，推动引导外卖 平台同步深化整改。 聚焦平台内商户管理，强化主体责任落实。通过规范商户入驻审核、日常运营管理等环节，引导外卖平 台切实履行对商户的服务与管理责任。支持鼓励商户积极响应"互联网+明厨亮灶"有关要求，严守食品 安全底线，守护消费者"舌尖上的安全"。 新京报讯(记者陈琳)针对近年来外卖行业存在的"幽灵外卖"、非理性竞争以及外卖配送员权益保障不足 等问题，近日，市场监管总局发布实施推荐性国家标准《外卖平台服务管理基本要求》(以下简称《基 本要求》)。 聚焦平台用工管理，强化配送员权益保障。围绕劳动强度、职业关怀和社会保障等方面，提出合理确定 劳动时间、完善职业培训体系、探索多元保障方式等内容，助力健全配送员权益保障机制。 聚焦平台内争议处理，强化协商机制建设。督促平台建立完善消费者权益保护体系，完善消费者、商 户、配送员等多元主体投诉、申诉及处置机制建设，确保平台管理程序透明，畅通投诉举报与异议反馈 渠道，主动接受社会监督。 《基本要求》遵循科学性、规范性、实用性、前瞻性原则，在充分调研外卖平台服务管理实践经验的基 础上， ...

针对近年来外卖行业存在的"幽灵外卖"、非理性竞争以及外卖配送员权益保障不足等问题，近日，市场 监管总局发布实施推荐性国家标准《外卖平台服务管理基本要求》（以下简称《基本要求》）。 《基本要求》立足行业实际，坚持"需求牵引、问题导向"，提出"四个聚焦、四个强化"，推动引导外卖 平台同步深化整改。 聚焦平台用工管理，强化配送员权益保障。围绕劳动强度、职业关怀和社会保障等方面，提出合理确定 劳动时间、完善职业培训体系、探索多元保障方式等内容，助力健全配送员权益保障机制。 聚焦平台内争议处理，强化协商机制建设。督促平台建立完善消费者权益保护体系，完善消费者、商 户、配送员等多元主体投诉、申诉及处置机制建设，确保平台管理程序透明，畅通投诉举报与异议反馈 渠道，主动接受社会监督。 《基本要求》遵循科学性、规范性、实用性、前瞻性原则，在充分调研外卖平台服务管理实践经验的基 础上，对现有法律法规和监管要求进行细化和补充，广泛采纳商户、配送员、消费者等多元主体意见建 议，切实帮助外卖平台优化管理方式、提升服务质量、实现多方共赢，进一步推动外卖行业在良性竞争 中创新发展。 （文章来源：央视新闻客户端） 聚焦平台内商户管理，强化主 ...

Group 1 - The core viewpoint of the articles highlights the increasing integration of food delivery services into the lives of young people in China, with a significant percentage regularly ordering takeout [1][2][4] - A survey indicates that 74.1% of respondents order takeout at least once a week, with 8.0% ordering daily, while only 2.7% never order takeout [1][4] - The primary concerns for consumers when ordering takeout include food safety (70.6%), price appropriateness (61.0%), and taste selection (59.1%) [2][4] Group 2 - Issues faced by consumers include inflated prices, with 48.2% encountering artificially high prices, and 41.7% experiencing "ghost kitchens" without physical storefronts [3][4] - Delivery problems such as missing or incorrect items were reported by consumers, with 36.3% experiencing issues like missing items and 45.4% encountering incentivized reviews [3][4] - The demographic breakdown of respondents shows that 24.7% are from the post-2000 generation, while 39.3% live in first-tier cities, indicating a diverse consumer base [4]

Group 1 - The Federal Reserve is expected to lower interest rates by 25 basis points in December due to a weak labor market and indications from policymakers [2] - The Bank of Japan's hint at a potential interest rate hike has caused significant market fluctuations, with the Nikkei index dropping nearly 1000 points and Bitcoin prices plummeting [2] - Silver prices have reached a historical high, with spot silver rising over 5% and year-to-date gains exceeding 100%, while gold has also hit a six-week high [2] Group 2 - The A-share market has experienced a downturn, with a report suggesting that earnings may fall below market consensus, although some foreign investors remain optimistic about a rebound in 2026 [3] - Leading lithium iron phosphate companies have raised price demands, with one company increasing processing fees by 3000 yuan per ton starting January 1, 2026, amid supply-demand imbalances [3] - The intense competition in the food delivery sector has led to significant losses for platforms, with Meituan, Alibaba, and JD.com collectively spending over 614 billion yuan on sales and marketing, prompting calls for a return to rational consumption [3] Group 3 - Michael Burry, known as the "Big Short," has expressed skepticism about Tesla's valuation, questioning its business strategy and shareholder dilution due to Elon Musk's compensation plan [4] - The animated film "Zootopia 2" has achieved a cumulative box office of 1.92 billion yuan, setting records for imported animated films in China and significantly outperforming North America [5] - The AI model DeepSeek has released new versions, acknowledging a widening gap between open-source and closed-source models, with plans for future improvements [5] Group 4 - ST Suwu has been forced to delist due to financial fraud, with its stock price plummeting over 90% this year, affecting nearly 68,000 shareholders [5]

Core Viewpoint - The recent shift by several food delivery platforms to eliminate the "penalty for late delivery" mechanism in favor of a points-based system reflects a significant change in industry governance and aims to protect rider rights while enhancing service quality [1][2][3] Group 1: Changes in Delivery Mechanism - Multiple food delivery platforms are piloting the cancellation of the "late delivery penalty" in certain cities, replacing it with a points system that considers delivery performance, service quality, and training [1] - The new system links the points earned to order volume and rewards, making management more flexible and ensuring rider rights are protected [1][2] Group 2: Impact on Delivery Efficiency - Concerns from consumers about potential declines in delivery efficiency post-penalty removal are addressed, as riders' overall income remains tied to the number of orders, maintaining the principle of "more work, more pay" [2] - The new points system ties order priority and reward intensity to service performance, ensuring timely deliveries remain crucial for earning more orders [2] Group 3: Algorithm and Governance Challenges - The real challenge lies in whether the algorithms used by platforms can effectively distinguish between "uncontrollable delays" and "subjective negligence," as continued reliance on idealized delivery times may still lead to issues for riders [2] - There is a need for improved algorithm governance that incorporates real-world factors such as restaurant preparation times, traffic conditions, building structures, and weather changes to better reflect actual delivery scenarios [2] Group 4: Long-term Industry Development - The cancellation of the late delivery penalty marks the beginning of a governance upgrade, with the expectation that the food delivery industry will evolve from a rough management style to a more standardized and refined governance approach [3] - The industry is anticipated to shift its competitive focus back to service quality, supported by more scientific management methods for sustainable development [3]