Core Insights - The banking industry is facing challenges in balancing profitability and customer satisfaction due to shrinking net interest margins, prompting a shift towards increasing fee-based income from intermediary services [1][4][6] Group 1: Fee Adjustments and Revenue Generation - Several banks, including both small and large institutions, have recently announced new or adjusted service fees, such as charging for credit reports and ATM withdrawals [2][3] - The adjustments in service fees are primarily aimed at enhancing intermediary business income to counteract the pressure from declining net interest margins [5][6] - Regulatory data indicates that the net interest margin for commercial banks fell to 1.43% in Q1 2025, marking a historical low, while non-performing loan rates increased, further squeezing traditional interest income [4] Group 2: Compliance and Customer Relations - Banks are required to comply with the "Commercial Bank Service Price Management Measures," ensuring that any new or adjusted fees are properly registered and publicly announced [7] - The importance of service fees has grown among consumers, influencing their choice of banking services, which may lead to a shift towards providers offering better value [7][8] - The introduction of new fees is seen as a necessary measure to cover operational costs and improve service quality, but it also raises the challenge of managing customer experience effectively [6][8]