2025年中国国际服务贸易交易会（以下简称"服贸会"）于9月10日至14日在石景山首钢园区举办，主题为"数智领航，服贸焕新"。 作为服贸会九大专题之一，本届金融服务专题以"数智驱动 开放共赢"为主题，全力打造全球金融创新成果展示、政策发布、合作洽谈与前沿体验于一体的 综合性平台。中国人寿应邀亮相该专题展，以"一个国寿 一生守护"为主题，展现公司聚焦主责主业，致力于为客户提供从摇篮到传承、全生命周期的一揽 子全方位金融保险服务的责任担当。作为中国人寿服务首都市场的核心分支机构，中国人寿寿险北京市分公司于9月13日在展会现场多功能厅，精心举办了 一场养老规划专题讲座，结合当下民生关切的养老需求，为现场观众提供专业规划和建议，将"一个国寿 一生守护"的服务理念延伸至民生需求场景。 展区亮点纷呈：守护之树映初心，数智互动显温度 步入首钢园区金融服务专题5号馆S5T012展位，首先映入眼帘的是展区中央的艺术装置——"守护之树"，象征中国人寿如根深叶茂的大树，为万千家庭和企 业提供坚实保障。"主干"向上生长，代表中国人寿蓬勃发展；五大"枝干"向外延展，分别对应"五篇大文章"主题展区，展现中国人寿扎实做好"五篇大文 章"， ...

转自：新华财经 为提升居民金融素养、保险知识水平及反洗钱意识，筑牢百姓金融安全防线，中国人民财产保险股份有 限公司通化市分公司由分管消保工作领导现场指导，组建"消保先锋队"开展边境行活动。此次活动联合 集安育才社区，在社区内开展了一系列丰富多彩且富有意义的金融服务活动，涵盖金融知识普及、保险 服务答疑及反洗钱宣传等多项内容，受到了社区居民的广泛关注和好评。 随后，现场金融保险相关知识讲解答疑环节将活动推向高潮。人保财险集安支公司经理姜秀伟用通俗易 懂的语言，深入浅出地讲解了保险的种类、作用以及购买保险的注意事项等基础知识。针对居民关心的 理赔流程、保险条款细节等问题，工作人员进行详细解答。在新增的反洗钱宣传板块，结合边境地区金 融活动特点，重点解读了反洗钱的核心意义——"守护个人财产安全与社会金融秩序"，现场交流氛围十 分融洽。 日前，在集安市育才社区王银华主任的大力支持与配合下，人保财险通化分公司工作人员首先在社区开 展了金融健康测评问卷活动，问卷内容新增反洗钱相关模块，通过全面调研精准掌握居民在金融安全领 域的知识薄弱点，为后续针对性服务和指导奠定基础。居民积极参与问卷填写，并与工作人员展开交 流，分享自 ...

Group 1 - The core point of the article highlights Shenzhen's rapid wealth growth, with a staggering increase of 142% in millionaires from 2014 to 2024, positioning it alongside New York and Tokyo as one of the wealthiest cities globally [1][2] - Shenzhen has 50,800 millionaires, 156 centi-millionaires, and 22 billionaires, showcasing its significant economic development [2] - Forbes comments that while Shenzhen may not be the richest city in the world, its growth rate surpasses that of any other city [2] Group 2 - The article discusses the historical context of Shenzhen's development, tracing back to the "Shekou Spirit," which emphasizes efficiency and customer service as foundational principles [3][4] - Shenzhen's transformation from a small area to a global financial hub is attributed to its innovative mindset and the pioneering efforts of companies like Ping An [5][6] - The city has a robust entrepreneurial ecosystem, with 2.623 million private enterprises and a leading number of listed companies, indicating a strong foundation for future growth [5][6] Group 3 - Ping An has evolved from a small insurance company to a comprehensive financial group, ranking 47th in the Fortune Global 500 with revenues of $158.6 billion in 2025 [26][27] - The company has a massive asset scale of $1.8 trillion, making it the largest insurance group globally [27] - Ping An serves nearly 247 million customers, with a significant increase in new clients year-on-year, reflecting its strong market presence [29][30] Group 4 - The article emphasizes Ping An's innovative approach, integrating technology into its services, which has positioned it as a leader in the financial sector [36][38] - The company has made significant strides in artificial intelligence and data analytics, enhancing its service efficiency and customer experience [36][38] - Ping An's strategy includes a focus on healthcare and elderly care, addressing the challenges posed by an aging population in China [44][51] Group 5 - The integration of financial services with healthcare and elderly care is seen as a strategic move to create a comprehensive ecosystem that meets the evolving needs of customers [52][60] - Ping An's model of "one customer, multiple products" aims to streamline services and improve customer satisfaction [35][64] - The company's ability to respond quickly to customer needs, as demonstrated in emergency situations, showcases its operational efficiency and commitment to service [65][66]

Core Viewpoint - China Life Insurance Beijing Branch is committed to implementing the central government's decisions, focusing on providing financial services that benefit the public, and enhancing customer experience through a comprehensive service system. Service Channels - The company has developed a comprehensive service system that integrates online and offline channels, allowing customers to access services easily through various platforms, including the China Life Insurance APP and 17 physical service outlets [2]. Online Services - The China Life Insurance APP enables customers to handle most service requests online, providing a flexible and diverse range of financial insurance services. In 2024, over 860,000 services were provided through the APP, and the 95519 customer service hotline served 437,000 customers [3]. Claims Service - The claims service has been optimized to ensure quick and warm responses, with 848,800 claims processed in 2024 and a payout amounting to 1.185 billion yuan, achieving a claim approval rate of 99.81% [4]. Intelligent Services - The company has expanded its customer contact points to include intelligent voice navigation, online customer service robots, and electronic follow-ups, enhancing personalized service through multiple channels [5]. Value-Added Services - A new "butler-style service system" for VIP clients has been introduced, featuring four dedicated butlers focusing on health, lifestyle, legal, and insurance services, creating a comprehensive service ecosystem [6]. Elderly Services - The company has established a dedicated 95519 hotline for elderly clients and offers priority and considerate services at physical locations, including special facilities and services for seniors [7]. Consumer Rights Protection - Consumer rights protection is integrated into all operational processes, achieving a top-level rating in consumer protection evaluations in 2024, with nearly 300 educational activities reaching over 4 million consumers [8]. Service Experience - The company has set up 13 demonstration outlets and implemented 10 warm-hearted services to enhance customer satisfaction, achieving a 99.99% approval rate and ranking first in third-party service evaluations [9][10].

Core Viewpoint - The company emphasizes enhancing public awareness and improving the industry image through a series of themed activities focused on meeting diverse insurance needs of the public [1][3] Group 1: Themed Activities - The company launched a series of activities under the theme "Love and Responsibility: Insurance Makes Life Better" to strengthen public promotion and enhance service quality [1] - Various branches organized diverse "7.8 Insurance Publicity Day" activities, engaging with local communities and schools to promote financial insurance concepts [3] Group 2: Service Quality Improvement - The company is optimizing service quality by enhancing infrastructure at service points, including adding comfortable seating, barrier-free access, and age-friendly facilities [3] - Staff actively provide insurance knowledge during customer interactions, ensuring clients understand the diverse service models and receive high-quality, personalized financial insurance services [4]

Core Points - The event organized by Zhonghong Insurance Shandong Branch on July 1, 2025, aimed to combine physical activity with financial education, promoting the theme "Love and Responsibility, Insurance Makes Life Better" [1][2] - The activity included a walk through scenic spots in Jinan, where employees distributed educational materials on consumer rights and financial knowledge to the public [1] - The event also featured a visit to the Jinan Liberation Memorial Hall, emphasizing the importance of protecting consumer rights and providing fair financial services as part of the company's mission [2] Summary by Sections Event Overview - Zhonghong Insurance Shandong Branch held a public awareness event on July 1, 2025, titled "Remember History, Stay True to the Original Intention" [1] - The event combined a healthy walk with financial knowledge dissemination, attracting many local citizens [1] Educational Component - Employees wore blue Move shirts and carried consumer protection flags while engaging with the public [1] - Educational materials included information on consumer rights, the principles of financial products, and warnings against illegal financial activities [1] Red Education Segment - The group visited the Jinan Liberation Memorial Hall, where they reflected on the sacrifices made by revolutionaries for national liberation [2] - The experience served as both a red education lesson and a reminder of the company's commitment to consumer rights protection [2] - Employees expressed their determination to integrate the party's traditions into their consumer protection work, aiming to foster a positive financial environment [2]

Core Viewpoint - China Life Insurance's Yunnan branch actively participates in the "Financial Assistance to Enterprises, Model Workers Helping Enterprises, and Warm Services to Enterprises" initiative, aiming to optimize the business environment and support enterprise development in Yunnan [1][5]. Group 1: Event Participation - China Life Insurance's Yunnan branch took part in the first bank-insurance-enterprise matchmaking event organized by the Yunnan Provincial Financial and Trade Union and the Kunming branch of China Merchants Bank [1][3]. - The event included the distribution of safety emergency flashlights and promotional materials on consumer rights protection and financial safety, along with financial insurance service consultations for small and medium-sized enterprises and the general public [7]. Group 2: Service to the Economy - In 2024, China Life Insurance's Yunnan branch aims to actively serve the real economy, support major national strategies, and assist in the green transformation of the economy, as well as the development of strategic emerging enterprises [7]. - The company has insured 7,936 corporate clients, covering 1.56 million individuals, and has provided a total risk protection of 25.8 trillion yuan [7]. - The branch has also provided 654.4 billion yuan in risk protection for 21,784 small and micro enterprises and has served 78 specialized and innovative enterprises [7]. Group 3: Commitment to Innovation and Service - The Yunnan branch emphasizes the promotion of model worker and craftsman spirit, increasing financial product innovation, and enhancing the quality and efficiency of financial services to better serve the public [7].

近年来，保险行业发展迅速，为广大消费者提供了稳定的金融保险和服务，保险行业的维权问题屡次成为社会关注热点。 二、坚守合规底线，抵制恶意行为。 针对近年来屡次出现因保险行业虚假理赔、恶意投诉、恶意退保等严重扰乱市场秩序行为，侵害保险公司及消费者合法权益事件等"黑灰产"违法犯罪活动呈 现高发态势，黄河财险始终坚守合规底线。在处理消费者投诉纠纷工作中以行业监管部门、各级法院发布的金融纠纷处置典型案例为指导，积极主动与消费 者协商解决矛盾，同时最大限度消除保险领域"黑灰产"滋生土壤，面对涉及恶意举报投诉的"黑灰产"人员，坚持原则不妥协，切实维护消费者合法权益，净 化保险市场环境。 从北京地区2024年银行业保险业投诉情况数据来看，2024年内辖内监管转送反映保险业机构的消费者投诉共有19495件，最终形成通报投诉5262件，其中财 产险公司通报投诉658件占12.50%，人身险通报投诉4526件占86%，保险中介机构通报投诉78件占比1.5%。 从保险业投诉数据显示，财产险公司投诉问题主要集中在理赔纠纷，主要为客户与保险公司在理赔责任争议、理赔方案与消费者心理预期等方面存在差距而 产生的投诉。 一、 畅通投诉渠道，倾 ...