Core Insights - The article highlights the importance of trust, assistance, and warmth in the daily operations of Agricultural Bank of China, showcasing how seemingly ordinary interactions can significantly impact customers' experiences [1][3] Group 1: Customer Service - A specific incident is described where a senior citizen, struggling with mobility and technology, receives attentive assistance from a bank manager, illustrating the bank's commitment to providing personalized service [3] - The bank staff demonstrate patience and care, ensuring that elderly and special needs customers feel supported and valued during their banking experience [3] - The interaction emphasizes that financial services are not just about transactions but also about building relationships and providing emotional support to customers [3] Group 2: Company Values - Agricultural Bank of China prioritizes a service culture that combines professional expertise with genuine compassion, reinforcing the idea that customer care is a fundamental aspect of their operations [3] - The bank's approach reflects a commitment to maintaining a warm and welcoming environment, regardless of technological advancements or changes in equipment [3] - The narrative illustrates that the bank's employees view their roles as guardians of customer trust, ensuring that every client feels at home and cared for during their visits [3]

中新网福建新闻9月26日电(叶淑珍) 9月15日，南平顺昌农行积极响应国家金融监督管理总局顺昌监管支 局的号召，走进当地老年大学，参与以"保障金融权益·助力美好生活"为主题的"金融教育宣传周"启动 仪式。本次活动聚焦老年群体金融知识普及与权益保护，通过形式多样的宣传教育，切实提升公众金融 素养和风险防范能力。 南平顺昌支行员工为老年人讲解老年人金融反诈知识图（摄影 郭罗接） "这次活动非常实用，让我们学到了很多以前不了解的金融知识，以后再遇到类似情况就知道该怎么应 对了。"一位参与活动的老年人如是说。现场互动积极，反响热烈，显示出公众对金融知识普及活动的 高度认可与迫切需求。 南平顺昌县"金融宣传周"启动仪式（摄影 郭罗接） 未来，顺昌农行将继续践行金融机构的社会责任，以本次宣传周为契机，持续开展多元化、常态化金融 教育公益活动，推动金融知识进社区、进乡村、进企业，切实将惠民金融政策与风险防范技能送到群众 身边，为构建健康、稳定、和谐的金融环境贡献更多力量。(完) 农行南平顺昌支行参与金融宣传周启动仪式（摄影郭罗接） 活动现场，顺昌农行设立了金融知识宣传展区，围绕"警惕非法代理维权中介"、"远离金融消费风险， ...

Group 1 - The core focus of Agricultural Bank of China's Bengbu branch is on technology finance, aiming to support the full-cycle development of technology enterprises through product innovation and professional services [1][2] - The bank has established a "Technology Loan Pioneer Team" consisting of 38 members to enhance service quality and efficiency, targeting six key industries in Bengbu [1] - As of August 2025, the loan balance for technology enterprises reached 3.639 billion yuan, with a net increase of 853 million yuan and a growth rate of 31% [3] Group 2 - The bank is actively building a technology service ecosystem by integrating the capabilities of commercial banks, private investment institutions, and private equity funds to enhance "investment-loan linkage" for technology enterprises [2] - Innovative financial products have been introduced to address the challenges of financing difficulties and high costs for technology enterprises, focusing on their unique characteristics [3] - The bank has implemented a collaborative service model combining project loans, equity investments, and financing leasing for the same client, marking a significant innovation in service delivery [2]

Core Viewpoint - Agricultural Bank of China (ABC) is actively engaging with university students to enhance their financial literacy and security awareness, particularly focusing on fraud prevention [1][3][4] Group 1: Financial Services for Students - ABC provided a special service for a university student, assisting her in opening a bank account for tuition payment [3] - The bank manager demonstrated the use of mobile payment through the bank's app, emphasizing the importance of using official channels to avoid scams [3] Group 2: Fraud Prevention Education - ABC distributed a fraud prevention manual to the student, highlighting recent scam cases to raise awareness [3] - The bank has established a 24/7 consultation hotline specifically for students to address any financial concerns [3][4] Group 3: Commitment to Youth Financial Education - ABC's Jinan Shuangshan Branch has served over 500 university students this year, providing diverse financial education services [4] - The bank aims to continuously support the financial growth of young customers and enhance its reputation as a trusted financial institution [4]

刘先生特致电网点表达谢意，张老师则表示"帮助客户解决问题是应尽之责"。该行始终秉持客户至上原 则，致力于通过细致高效的服务为客户排忧解难，工作人员用多一分耐心、多一句询问、多一次思考， 将不起眼的小事做成暖心事。这通跨越电话线路的感谢，既是对张老师的肯定，更是对所有坚守岗位、 默默服务客户的网点员工，最朴实珍贵的认可。 事发当日，刘先生匆忙来到该行求助，因其不慎将用于老人治病的5000元误转至同名陌生人账户，多次 联系对方未果。该行客户经理张老师一边安抚客户情绪，一边协助其通过添加好友备注说明情况，并主 动提供该行联系方式供对方核实。在张老师的持续关注和建议下，次日对方主动退还全部款项，老人的 医药费得以顺利到位。 近日，农行济南槐荫经十西路支行客户经理张老师成功协助客户刘先生追回一笔误转的5000元医药费， 解决了客户的紧急需求，获得客户诚挚感谢。 ...

Core Points - The Agricultural Bank of China (ABC) Jinan Suburban Branch demonstrated exceptional customer service by addressing a unique request from a client needing assistance with social security card processing for an elderly disabled father [1][2] - The branch initiated a "special case handling" process, sending staff to the client's home to ensure compliance and authenticity of the request [1] - The staff provided thorough guidance on the authorization process and ensured that the elderly client understood the steps involved, showcasing the bank's commitment to serving vulnerable groups [2] Summary by Sections - **Customer Service Initiative** - ABC Jinan Suburban Branch received an urgent call from a client regarding social security card processing for a disabled elderly individual [1] - The branch quickly mobilized staff to assist the client at home, demonstrating a proactive approach to customer needs [1] - **Process and Compliance** - Staff verified the necessary documents, including the elderly person's ID and disability proof, ensuring the legitimacy of the request [1] - The bank emphasized the importance of clear communication and understanding of the authorization process for the family [1] - **Client Satisfaction** - The family expressed deep gratitude for the assistance provided, highlighting the emotional impact of the bank's service [2] - The actions taken by the bank were recognized as a meaningful demonstration of care and respect for special groups [2]

Core Viewpoint - Agricultural Bank of China (ABC) demonstrates a commitment to customer service through a heartwarming story involving a senior citizen who faced difficulties accessing medical reimbursement due to a forgotten social security card password [1][2] Group 1: Customer Service - ABC's Jinan Diao Town Branch staff organized a home service team to assist an elderly customer who was unable to visit the bank due to health issues [1] - The staff provided professional assistance and patiently explained the password modification process to the elderly customer's family [1] - The successful modification of the social security card password allowed the elderly customer to access much-needed medical funds, highlighting the bank's dedication to customer needs [1] Group 2: Company Values - The incident reflects ABC's core service philosophy of "customer first," emphasizing the importance of genuine care and responsibility in financial services [1] - The bank aims to continue providing heartfelt service to every customer, spreading warmth and support to more individuals in the community [2]

据了解，此次活动范围覆盖河北省廊坊市区及大厂回族自治县52条公交线路共计1000余辆公交车，基本 实现重点区域公共交通网络的全面覆盖。活动期间，廊坊市民下载"数字人民币"APP，选择任一活动银 行（中国银行、农业银行、建设银行、邮储银行）开通数字人民币钱包后，在公交车载支付设备上出示 该钱包付款码，即可享受一分钱乘车优惠。此次活动将持续至2025年12月31日，活动期间每人每日可享 受2次优惠权益。 作为首批与中国人民银行数字货币研究所签署战略合作协议的受理服务机构，银联商务已累计为国内超 过70万家商户门店开通数字人民币支付受理服务，全面覆盖全国所有数字人民币试点城市和地区，涵盖 零售商超、交通出行、健康医疗、餐饮娱乐、景区、养老等各行业领域。后续，银联商务将持续深化与 地方政府、金融机构及商户的合作，进一步探索数字人民币在超市、菜场、药店等更多高频生活消费场 景的应用落地。 来源：北京日报客户端 转自：北京日报客户端 "一分钱乘车的优惠太实在了，而且扫码支付速度很快，一个月下来能省不少钱呢！"9月26日上午，在 廊坊万达广场公交站台，廊坊市民张女士通过"数字人民币"App，只花1分钱就顺利乘车了。近日，为 ...

Group 1: Central Bank and Financial Regulatory Authority Actions - The Central Bank and the Financial Regulatory Authority are focusing on long-term rectification measures, including enhancing financial infrastructure, advancing information technology reforms, and promoting financial legislation [1][2] - The Financial Regulatory Authority has implemented multiple measures to prevent financial risks, such as strict market access regulations and enhancing administrative penalties to protect consumer rights [1][2] Group 2: Supervision of Leadership - Emphasis on the supervision of "one leaders" in financial institutions, with a focus on accountability and responsibility among top executives [2][9] - At least 32 financial unit officials have been investigated this year, with 23 in the first half alone, highlighting ongoing anti-corruption efforts [2][10] Group 3: Bank-Specific Initiatives - The Export-Import Bank is reinforcing its policy-oriented banking role and enhancing monitoring of policy-related business [3] - The Industrial and Commercial Bank is developing a high-quality growth strategy and improving internal governance and risk management [3] - The Agricultural Bank is focusing on supporting rural revitalization and agricultural development through increased financing [4] Group 4: Global Strategy and Regional Development - The Bank of China is continuing its global strategy by enhancing overseas operations and supporting enterprises in international expansion [5] - The Construction Bank is committed to regional development strategies, including support for the Guangdong-Hong Kong-Macao Greater Bay Area [5] Group 5: Insurance Sector Actions - China Life is addressing the negative impacts of the Wang Bin case and is implementing measures to ensure accountability among its leadership [6][7] - China Pacific Insurance is focusing on strengthening its talent pool and enhancing the political and organizational functions of its party committees [8]

Core Points - The article highlights a heartwarming incident where a senior citizen lost a significant amount of cash and received exceptional assistance from a bank employee, showcasing the bank's commitment to customer service and trust [3]. Group 1: Incident Overview - A senior citizen accidentally dropped a bag containing 10,000 yuan in cash while returning home from the bank [1]. - The bank staff quickly responded to the situation by retrieving serial numbers of the banknotes and coordinating with local police to track the lost money [3]. Group 2: Customer Service Excellence - Despite the cash being damaged and nearly unrecognizable when recovered, the bank employee explained the rules for exchanging damaged currency and facilitated a full exchange for the customer [3]. - The senior citizen expressed immense gratitude upon receiving the new banknotes, highlighting the emotional impact of the bank's service [3]. Group 3: Community Impact - The family of the senior citizen later visited the bank to present a banner in appreciation of the bank's service, emphasizing the importance of trust and customer relationships [3]. - The incident reflects the bank's dedication to safeguarding customer funds and providing compassionate service, reinforcing the value of financial institutions in the community [3].