Core Viewpoint - The recent partnership between Ctrip and Cambodia has triggered a significant backlash from users, leading to a mass exodus from the platform due to concerns over data security and trust issues [4][6][12]. Group 1: User Reaction - Users have reportedly increased their uninstallation of the Ctrip app by 217% within 48 hours, with around 3 million users attempting to cancel their accounts [8][36]. - The rapid user response indicates a deep-seated fear regarding the potential misuse of personal data, particularly in light of recent news about scams in Cambodia [13][41]. Group 2: Trust Issues - The partnership with Cambodia has acted as a catalyst, exposing existing vulnerabilities related to data security and previous incidents of data mishandling by Ctrip [13][48]. - Users are not only concerned about data leaks but also about broader issues such as monopolistic practices and unfair pricing strategies, which have contributed to a growing distrust of the platform [20][48]. Group 3: Company Response - Ctrip has issued a formal statement asserting that the partnership is purely for advertising purposes and does not involve data sharing, while also emphasizing that advertising has been paused [6][34]. - Despite the company's assurances, the speed of user disengagement suggests that the trust has been significantly eroded, and the company may need to reassess its risk management and ethical practices [27][55].

Core Viewpoint - Ctrip has addressed concerns regarding user data security related to its marketing cooperation with the Cambodian National Tourism Board, emphasizing that the agreement does not involve any data collaboration and user privacy will not be compromised [2] Group 1: Agreement Details - Ctrip signed a marketing cooperation agreement with the Cambodian National Tourism Board on September 1, 2023 [2] - The agreement is set to last from September 1, 2025, to March 31, 2026 [2] - The original plan was to launch advertising content after Cambodia's visa exemption for Chinese tourists, but this was paused due to recent safety alerts from the Chinese Embassy in Cambodia [2] Group 2: Data Security Assurance - Ctrip has assured that the cooperation does not involve any data sharing and there is no risk of user privacy information leakage [2] - The company has submitted the cooperation agreement and actual circumstances for verification and inspection by relevant authorities [2]

为满足年末度假旺季旅客需求，酷航不断调整航线网路，今年12月，酷航平均每周运营72个中国往返新 加坡航班。与此同时，为丰富旅客的出行选择和度假体验，酷航还陆续开通和加密了多个东南亚航点， 为中国旅客提供更多探索"野路子"目的地的选择。（编辑：许浩存 校对：陈虹莹 审核：程凌） 报告显示，东南亚自由行主要呈现三大趋势：偏爱户外的探险体验，自今年初以来，携程平台野外探秘 项目订单量同比上涨28%；主打惬意的松弛慢游，从酷航2025年出行趋势来看，8月为亲子游高峰，亲 子出境人数占比高达47%，银发族则倾向于高性价比错峰出行；青睐个性小众的特色野宿，携程数据显 示，在2025年东南亚旅行订单中，选择"特色住宿"的用户同比增长175%，"木屋"和"露营地"住宿订单分 别增长97%、133%。三大趋势的洞察，揭示了中国出境游旅客的需求正转向多元化和个性化的沉浸式 体验。 今年，中国出入境旅游市场呈现"双向下沉"的趋势。东南亚目的地因签证便利、飞行时长短、性价比 高，成为国内旅客出境游的主流选择。新加坡以其得天独厚的地理优势，不仅成为东南亚重要的旅行枢 纽，也是酷航的中转"大本营"。旅客可从酷航在中国的15个航点城市出发 ...

Core Viewpoint - Ctrip Group has signed a marketing cooperation agreement with the Cambodian National Tourism Board to enhance Cambodia's international appeal as a popular tourist destination and attract more Chinese tourists, but the cooperation has not yet started due to recent safety warnings from the Chinese Embassy in Cambodia [1][3]. Group 1: Cooperation Agreement Details - The marketing cooperation agreement was signed on September 1, 2023, and is set to run from September 1, 2025, to March 31, 2026, with the intention to launch advertising content after Cambodia's visa-free policy for Chinese tourists [3]. - Ctrip has stated that the cooperation does not involve any data collaboration and there is no risk of user privacy information leakage [3][4]. Group 2: Safety Concerns and Responses - The Chinese Embassy in Cambodia has issued multiple safety warnings since December 8, urging Chinese citizens near the Cambodia-Thailand border to enhance safety precautions due to recent incidents, including a Chinese citizen being injured by border conflict [3]. - Ctrip has paused the planned advertising actions in response to the embassy's safety reminders and has submitted the cooperation agreement for verification by relevant authorities [3]. Group 3: Data Security Measures - Ctrip emphasizes its commitment to data and information security, having received multiple authoritative recognitions, including ISO 27001 and ISO 27701 certifications, as well as other security assessments [4]. - The company undergoes annual network data security risk assessments, with the latest completed in October 2025 [4].

Core Viewpoint - Ctrip Group has signed a marketing cooperation agreement with the Cambodian National Tourism Board to enhance Cambodia's international appeal as a popular tourist destination and attract more Chinese tourists, but the cooperation has not yet started due to recent safety warnings from the Chinese Embassy in Cambodia [2][5]. Group 1: Cooperation Agreement Details - The marketing cooperation agreement was signed on September 1, 2023, and is set to run from September 1, 2025, to March 31, 2026, with the aim of promoting Cambodia through advertising services [5]. - The agreement was originally planned to launch advertising content after Cambodia's visa exemption for Chinese tourists, but has been suspended in light of safety concerns [5]. Group 2: Safety Concerns and Responses - The Chinese Embassy in Cambodia has issued multiple safety warnings since December 8, urging Chinese citizens near the Cambodia-Thailand border to enhance safety precautions due to recent incidents [4]. - Ctrip has emphasized that the cooperation agreement does not involve any data collaboration and there is no risk of user privacy information leakage [5]. Group 3: Data Security Measures - Ctrip has highlighted its commitment to data and information security, having received multiple authoritative recognitions, including ISO 27001 and ISO 27701 certifications [5]. - The company undergoes annual network data security risk assessments, with the latest assessment completed in October 2025 [5].

Core Viewpoint - Ctrip Group signed a marketing cooperation agreement with the Cambodian National Tourism Board, which raised public concerns about travel safety and personal data security, leading some users to uninstall the Ctrip app [1][2] Group 1: Agreement Details - The marketing cooperation agreement was signed on September 1, 2023, and is set to run from September 1, 2025, to March 31, 2026 [1] - The agreement involves Ctrip providing advertising services for the Cambodian National Tourism Board, but it does not include any data cooperation [2] Group 2: Response to Concerns - In response to public concerns regarding user data security, Ctrip emphasized that the cooperation has not yet started and has been paused due to safety alerts issued by the Chinese Embassy in Cambodia [2] - Ctrip has submitted the cooperation agreement and its actual situation for verification by relevant authorities, assuring that there is no risk of user privacy information leakage [2] Group 3: Safety Alerts - The Chinese Embassy in Cambodia has issued multiple safety warnings to Chinese citizens, particularly regarding the border area with Thailand, advising them to enhance safety precautions [2] - A recent incident involved a Chinese citizen being slightly injured due to border conflict, prompting further safety reminders from the embassy [2]

Core Viewpoint - Ctrip has clarified that its marketing collaboration with the Cambodian National Tourism Board has not commenced and there has been no breach of user privacy [1][2]. Group 1: Marketing Collaboration Details - On September 1, 2023, Ctrip signed a marketing cooperation agreement with the Cambodian National Tourism Board, which was intended to run from September 1, 2025, to March 31, 2026 [2]. - The advertising campaign was planned to launch after the visa exemption for Chinese tourists to Cambodia, but was immediately suspended following a recent safety alert from the Chinese Embassy in Cambodia [2]. Group 2: Data Security Assurance - Ctrip has assured that the cooperation agreement does not involve any data sharing and there is no risk of user privacy information being leaked [2]. - The company has received multiple authoritative recognitions for its data and information security measures, including ISO27001 and ISO27701 certifications, as well as compliance with national cybersecurity standards [2]. - Ctrip undergoes annual network data security risk assessments, with the latest assessment completed in October 2025 [2]. Group 3: Commitment to User Trust - Ctrip emphasizes its commitment to user trust and will continue to implement stringent standards for data security to ensure a safe travel environment for users [3].

Core Viewpoint - Ctrip issued a statement addressing user concerns regarding data security, clarifying that its marketing collaboration with the Cambodian National Tourism Board has not commenced and that there has been no leakage of user privacy information [2][3]. Group 1: Marketing Collaboration Details - On September 1, Ctrip signed a marketing cooperation agreement with the Cambodian National Tourism Board, which was set to run from September 1, 2025, to March 31, 2026 [3]. - The agreement involved Ctrip publishing advertising services for the Cambodian National Tourism Board, but the planned advertising was suspended following a recent safety alert from the Chinese Embassy in Cambodia [3]. Group 2: Data Security Commitment - Ctrip emphasized that the cooperation agreement does not involve any data collaboration and guarantees that there is no risk of user privacy information being leaked [3]. - The company has received multiple authoritative recognitions for its data and information security efforts, including ISO27001 and ISO27701 certifications, as well as other security assessments [3]. Group 3: Future Commitment - Ctrip values user trust and support, committing to uphold stringent standards for data security to ensure a safe travel environment for users [4].

Core Viewpoint - Ctrip's partnership with the Cambodian National Tourism Board has sparked a "trust crisis" among users due to concerns over privacy and security, leading to account cancellations and uninstalls [2][3] Group 1: Partnership Details - Ctrip signed a marketing cooperation agreement with the Cambodian National Tourism Board, which is set to run from September 1, 2025, to March 31, 2026 [3] - The agreement was intended to launch advertising content following Cambodia's visa exemption policy for Chinese citizens, effective from June 15 to October 15, 2026 [2] Group 2: User Concerns and Company Response - Following safety alerts from the Chinese Embassy in Cambodia, Ctrip promptly suspended the planned advertising actions, clarifying that the partnership had not yet commenced [2][3] - Ctrip emphasized that the agreement does not involve any data cooperation, ensuring that there is no risk of user privacy information being leaked [3]

Group 1 - Ctrip Group signed a marketing cooperation agreement with the Cambodian National Tourism Administration to enhance Cambodia's international appeal as a popular tourist destination and attract more Chinese tourists [1][5] - The cooperation was planned to launch advertising content after Cambodia's visa exemption for Chinese tourists, but it was suspended due to recent safety alerts issued by the Chinese Embassy in Cambodia [3][5] - Ctrip emphasized that the agreement does not involve any data cooperation and there is no risk of user privacy information leakage [1][4][5] Group 2 - The Chinese Embassy in Cambodia has issued multiple safety reminders for Chinese citizens near the Cambodia-Thailand border, highlighting a recent incident where a Chinese citizen was slightly injured due to border conflict [3] - The Embassy also warned against online "high salary recruitment" scams, advising citizens to be cautious and avoid risking their safety for financial gain [3] - Ctrip has received various authoritative recognitions for its data and information security measures, including ISO 27001 and ISO 27701 certifications, and has undergone annual network data security risk assessments [5]