黑猫投诉 【下载黑猫投诉客户端】发布1月企业投诉处理红黑榜单，数据均来源于黑猫投诉平台，反映 了企业在黑猫投诉平台的投诉处理解决情况。 截至2026年1月底，黑猫投诉平台累计收到消费者有效投诉近3274万件，1月有效投诉近79万件。 为了更加精准、及时地展现不同细分消费领域企业在黑猫平台的客诉处理情况，红黑榜单除了按行业划 分，还会根据近期热点消费事件设置"最受关注领域榜单"，为消费者提供更有价值的消费参考。 关键词：Agoda暴力取消订单差价损失无人赔 有多名消费者在黑猫投诉上反馈，Agoda未经允许擅自取消订单，平台无补偿与解释，导致消费者再次 订购酒店存在高额差价：一名消费者花费近2万元预订马尔代夫6月度假酒店，在消费者不知情的情况下 平台单方面取消了此订单，且未提供任何有效的解决方案或补偿措施，由于原订日期为旅游旺季，目前 重新预订同款酒店住宿已产生显著差价，给消费者造成了直接经济损失。本月Agoda投诉回复率为0%。 黑猫投诉1月行业红黑榜单 共享服务 黑榜：光宇科斯特换电、智慧笑联、云马科技、哈啰、小电科技、咻电、悦快闪充、悟空快充、南瓜 侠、来电 红榜：怪兽充电、街电、松果电单车、倍电、搜电、聚 ...

Core Insights - The article discusses the January complaint handling red and black list published by the Black Cat Complaint platform, highlighting the performance of various companies in addressing consumer complaints [1][13]. Group 1: Complaint Statistics - As of the end of January 2026, the Black Cat Complaint platform has received nearly 32.74 million valid consumer complaints, with approximately 790,000 complaints recorded in January alone [1][13]. - The red and black lists categorize companies based on their complaint handling performance across different consumer sectors, aiming to provide valuable consumer references [1][13]. Group 2: Notable Complaints - Agoda faced multiple complaints for unilaterally canceling orders without compensation, leading to significant price differences for consumers when rebooking hotels, with a complaint response rate of 0% [2][14]. - Capital Airlines received complaints regarding flight cancellations without compensation, with a total of 7,779 complaints and a response rate of only 54%, dropping to 4.5% in the last 30 days [3][15]. - Vienna Hotels was criticized for poor service quality, including non-functional air conditioning and hot water, with staff refusing to resolve issues or provide refunds [4][16]. - The precious metals trading market saw complaints about delayed shipments and issues with product authenticity, with consumers facing difficulties in obtaining refunds [5][18]. - Consumers reported issues with Han Shu cosmetics, which were found to have a low production cost and alleged illegal additives, resulting in a high volume of complaints and a 0% response rate [6][19]. - Old Temple Gold faced complaints for not disclosing the weight of gold jewelry, leading to discrepancies in value and refusal to process refunds, with a response rate of 0% in the last 30 days [7][20]. Group 3: Industry Red and Black Lists - In the shared services sector, companies like Guangyu Koste and Hello were placed on the black list, while Monster Charging and Street Electric made it to the red list [8][21]. - In the shopping platform category, major platforms like Taobao and JD.com were listed on the black list, while Heart Joy Mall and Tmall Supermarket were recognized on the red list [8][21]. - The travel and accommodation sector saw Capital Airlines and several others on the black list, while companies like Fly Easy and Jinjiang Star were highlighted on the red list [8][21]. - In the entertainment and lifestyle sector, platforms like WeChat and Tencent were blacklisted, while companies like iQIYI and Cloud Technology were recognized positively [8][21]. - The education and training sector included companies like Zhonggong Education on the black list, while brands like Yuantong Education were acknowledged on the red list [22].

Agoda数据还显示，东京是泰国游客春节期间计划出境旅游的首选城市； 同时，泰国在今年春节假期期间，已超越日本，成为最受中国游客欢迎的出境 旅游目的地第1位。 据泰媒报道，Agoda发布数据显示，曼谷在春节期间，位列最受外国游客 欢迎的亚洲旅游目的地第2位。其中东京居首，其后分别是曼谷、中国台北、 大阪和首尔，进入前10的城市还包括福冈、吉隆坡、札幌、新加坡以及中国香 港。在国内旅游方面，曼谷仍然稳居泰国游客心目中的首选目的地第1位。 （原标题：春节出游热度攀升 曼谷居亚洲第二） ...

Key Takeaways MA partners with Agoda to integrate global travel inventory into its Global Redemption Suite.Banks in MA's network can offer instant point redemptions for flights and accommodations worldwide.The deal deepens value-added services using data and merchant partnerships to boost cardholder engagement.Mastercard Incorporated (MA) is modernizing loyalty programs through its recent partnership with digital travel platform Agoda. This collaboration integrates Agoda’s global travel inventory into Maste ...

Core Insights - The article presents the December complaint handling red and black list by the Black Cat Complaint platform, reflecting the complaint resolution status of various companies [1][13] - As of December 2025, the platform received nearly 31.95 million valid consumer complaints, with approximately 24.75 million responses from companies and around 20.99 million complaints resolved [1][13] - The red and black lists categorize companies by industry and highlight recent consumer concerns, providing valuable references for consumers [1][13] Group 1: Complaint Trends - In December, there were nearly 790,000 valid complaints, indicating a significant volume of consumer grievances [1][13] - The complaints cover various sectors, including e-commerce, travel, and entertainment, showcasing widespread issues across industries [1][13] Group 2: Notable Complaints - Consumers reported delays and fraudulent activities related to silver bars purchased on Taobao, with ineffective customer service responses [2][14] - New Balance faced complaints regarding unjustified refusal of returns, with a reported complaint volume of 76 and a response rate of 0% [3][15] - Li Auto was criticized for failing to deliver vehicles as promised, resulting in the forfeiture of a 20,000 yuan vehicle scrapping subsidy for consumers [4][16] - Shenzhen Airlines received complaints about flight cancellations and changes without compensation, accumulating 4,916 complaints with a response rate of only 9.24% [5][17] - The game "Gold Shovel Battle" experienced a pricing loophole, allowing players to acquire high-value items at a fraction of the cost, leading to 191 complaints with a 0% response rate [6][18] - Agoda faced backlash for misleading room descriptions, with 39 complaints and a refusal to refund despite meeting conditions for a full refund [7][19] Group 3: Industry Red and Black Lists - The red and black lists for December highlight companies with the most complaints and commendable service across various sectors, including shared services, shopping platforms, travel, entertainment, and education [8][20][22] - Notable companies on the black list include Taobao, Shenzhen Airlines, and New Balance, while the red list features companies like Haier and Chengdu Ocean Travel [20][22]

黑猫投诉12月行业红黑榜单 共享服务 黑猫投诉 【下载黑猫投诉客户端】发布12月企业投诉处理红黑榜单，数据均来源于黑猫投诉平台，反 映了企业在黑猫投诉平台的投诉处理解决情况。 截至2025年12月底，黑猫投诉平台累计收到消费者有效投诉近3195万件，企业回复近2475万件，投诉解 决近2099万件，其中12月有效投诉近79万件。 为了更加精准、及时的展现不同细分消费领域企业在黑猫平台的客诉处理情况，红黑榜单除了按行业划 分，还会根据近期热点消费事件设置"最受关注领域榜单"，为消费者提供更有价值的消费参考。 关键词：Agoda标注城景房实际无窗拒不退款 本月有消费者反映，在Agoda预订标注"城景房"且配明窗图的房型，经与酒店核实实际为无窗房，系平 台信息误导，Agoda承诺酒店同意免责即退全款，该条件已达成，然而48小时后平台反悔拒绝退款，仅 愿补偿20%代金券。本月Agoda共收到投诉39件，回复率为0。 黑榜：光宇科斯特换电、智慧笑联、云马科技、小电科技、咻电、福建国曼智能科技、悦快闪充、南瓜 侠、人民出行、聚宝充 红榜：哈啰、怪兽充电、倍电、街电、搜电、松果电单车 购物平台 黑榜：淘宝商城、闲鱼、天猫、 ...

Core Insights - Allegiant has partnered with Rocket Travel by Agoda to launch a new hotel booking platform, Allegiant Hotels, allowing over 20 million Allways Rewards members to earn and redeem points on hotel stays worldwide [1][2][4]. Group 1: Partnership and Platform Features - The collaboration expands the Allways Rewards program, enabling customers to earn and redeem points on hotel bookings globally, including popular destinations like Orlando, Tampa, and Nashville [2]. - The Allegiant Hotels platform, powered by Rocket Travel by Agoda, offers a seamless hotel booking experience, allowing customers to search, book, and manage stays while earning or redeeming points [4]. - Rocket Travel by Agoda will manage hotel inventory and customer service, ensuring a high-quality experience that aligns with Allegiant's standards [4]. Group 2: Customer Engagement and Promotions - Allegiant plans to actively promote the new platform to Allways Rewards members, including exclusive offers for co-branded credit cardholders and special launch promotions [5]. - The partnership emphasizes a commitment to enhancing the travel experience and rewarding customer loyalty throughout the journey [6].

Core Insights - WestJet has launched a new hotel booking platform, WestJet Hotels, in partnership with Rocket Travel by Agoda, allowing customers to book hotels globally and earn WestJet Rewards points [1][2][4] Group 1: Partnership and Platform Features - The collaboration aims to enhance the customer experience by integrating hotel bookings with flight services, thereby encouraging loyalty through the WestJet Rewards program [2][4] - Rocket Travel by Agoda will manage the entire customer journey, from search and booking to customer service, providing access to a vast inventory of over 500,000 global hotel properties [2][4] Group 2: Customer Benefits and Rewards - Travelers booking hotels through the WestJet Hotels platform will earn at least two WestJet points per dollar spent, with additional benefits for top-tier members [4] - The initiative is part of WestJet's strategy to enhance its rewards program and provide a more rewarding loyalty experience, focusing on key travel corridors across North America, Europe, and Asia [3][4]

Group 1: Coinbase and BVNK Acquisition - Coinbase and BVNK have called off their planned $2 billion acquisition, which was in the due diligence stage after entering exclusivity agreements in October [1] - The reason for the deal falling through was not immediately clear [1] Group 2: BVNK Overview - BVNK is a U.K.-based technology company providing traditional payment and stablecoin infrastructure, including cross-border payments and digital wallets [2] - The company collaborates with Worldpay for USDC stablecoin payouts and supports PayPal's stablecoin, PYUSD [2] Group 3: Coinbase's New Offerings - Coinbase has launched an interest-bearing savings account in the U.K., offering 3.75% annual interest with no minimum lockup and protection for balances up to 85,000 pounds [3] - This move is part of Coinbase's strategy to integrate more traditional financial services [4] Group 4: Visa's Stablecoin Initiatives - Visa has launched a pilot for stablecoin payouts on Visa Direct, allowing businesses to send U.S. dollar-backed stablecoin payouts directly to wallets [5][6] - The initiative aims to enhance the speed of wage access for creators and gig workers [6] Group 5: Bank of England's Regulatory Proposals - The Bank of England is seeking input on stablecoin regulations, proposing that issuers can hold up to 60% of backing assets in short-term U.K. government debt [7][8] - Proposed limits include $26,300 per stablecoin for consumers and $13.1 million for businesses, which have faced criticism from industry advocates [9] Group 6: Canada's Financial Innovations - Canada's recent budget focuses on stablecoin oversight, real-time payments, and cybersecurity, with plans for a Canadian stablecoin launch in 2026 [15][16] - The Bank of Canada will allocate approximately $12 million over two years for stablecoin oversight [17] Group 7: Adyen's Growth Strategy - Adyen has set long-term revenue growth targets of approximately 20% beyond 2026, with an expected adjusted EBITDA margin above 55% by 2028 [20][21] - The company reported net revenue of 598.4 million euros, a 20% year-over-year increase [23] Group 8: Revolut's Stablecoin Conversions - Revolut has introduced fee-free stablecoin conversions, allowing customers to swap up to $578,000 USD for USDT or USDC per month at a one-to-one ratio [24] - This initiative aims to enhance transparency in stablecoin conversions [25]

Company Participation - Gaxos.ai Inc. will participate in the WAWTech Conference on December 16-17, 2025, in Warsaw, Poland, focusing on artificial intelligence applications across high-growth sectors [1][2] Conference Overview - The WAWTech Conference is a significant tech event expected to attract over 5,000 IT professionals from Poland and Europe, featuring speakers from major global companies like Google, Agoda, and Netflix [3] Company Mission and Offerings - Gaxos.ai is dedicated to redefining the human-AI relationship, with applications in health, wellness, and gaming, aiming to address health, longevity, and entertainment through AI solutions [4]