《中国民航报》、中国民航网 记者贾璞瑜 通讯员张爽、张勇 报道：加入辽宁方大集团4年来，新海航 长安航空在民航西北地区管理局和民航陕西监管局的指导下，以"党小组带班组"为组织保障形式， 以"党员业务核心团队"为抓手，大力推动新技术在民航安全服务领域的深度应用，扩大数字化、智能化 服务覆盖范围，通过上线AI智能客服、官网"无障碍浏览"、电子行程单开具等多项服务功能，建设旅客 出行全流程线上服务平台，推出空中"离线支付"，升级中转联程服务，增强行李全流程跟踪能力等切实 举措，满足旅客"人享其行"的智慧出行需求。 打造AI智能客服 让服务交流更高效 "请问您要办理什么业务？如您要办理机票改期，请说'改期'，您也可以说'开发票''查询航班动态'等其 他需要咨询的问题。" 拨通新海航长安航空95071199客服热线后，会听到这样一段智能客服的语音提示，接着后台智能语音系 统会根据旅客的语音指令，将旅客的来电进行分流并接入对应业务的客服座席。电话接通后，客服座席 的屏幕上会自动显示系统提取的旅客相关信息，简单确认后便可快速为旅客办理业务。 旅客也可通过新海航长安航空官网等官方线上平台体验文字"在线客服"，包括机票预订、航 ...

"为什么要带我来这边，我要去柜台办理。"刘大爷的提高分贝引起了大家的关注。大堂经理解释 道："远程客服人员均经过专业培训，业务能力有保障。您要办理的业务是将存单转到银行卡，无需取 现，直接在这里办理更为便捷。"在大堂经理耐心的解释下，刘大爷最终放心地完成了业务办理。他不 禁感叹："没想到这么方便，我真是白担心了，谢谢你们。"远程在线新模式的核心，在于用技术手段破 除"自助服务即无人服务"的误解，通过"隐形的专业支持"传递出人性化的关怀。 远程在线新模式不仅是银行运营改革的缩影，更是金融服务"以人民为中心"理念的具体实践。通过不断 优化"自助 + 协助"的服务闭环，银行将更加贴近客户，让数字化服务既拥有"效率的速度"，又充满"服 务的温度"。展望未来，该行将继续深化远程在线新模式的应用，不断提升客户满意度。 江南时报讯 在数字化浪潮的推动下，金融行业正经历着由传统向现代的深刻转型。工商银行紧跟时代 步伐，围绕客户需求，创新推出"远程在线 + 自助办理"的运营新模式，不仅打破了金融服务的时空界 限，也成为了提升客户体验、实现降本增效的重要手段。南通海门三星支行积极贯彻落实这一改革举 措，致力于满足客户多元化的金融 ...

Core Insights - Changshu Rural Commercial Bank has implemented a "three deepening" strategy to enhance credit services, achieving significant results in inclusive finance, supply chain finance, and digital services, while improving risk control and customer coverage [1][2] Group 1: Differentiated Competition - The bank focuses on underserved markets such as towns, villages, and communities, deploying key personnel to deepen service in these areas [1] - The "Small Business Loan" product system has been improved, providing credit support to small and individual businesses, serving 62,000 customers with a loan balance of 6.8 billion yuan by the end of October [1] Group 2: Comprehensive Development - The bank has identified over 10,000 small and micro customers with sales exceeding 10 million yuan from a total of 160,000, offering specialized visits and comprehensive services [1] - A total of 289 customers have been supported with financing exceeding 400 million yuan this year through a combination of products covering the supply chain [1] Group 3: Digital Operations - Changshu Rural Commercial Bank is accelerating its digital transformation, creating a data-driven intelligent service ecosystem and promoting online and intelligent business processes [1] - The bank has pushed 50,000 business opportunities to corporate clients with a 70% view rate and an 11% conversion rate, while 160,000 opportunities were sent to small and micro entities with an 88% view rate and an 8.5% conversion rate, resulting in 13,000 credit approvals totaling 4.9 billion yuan [1]

生态协同精密，服务边界拓展。工行枣庄分行以"网点做网金、网金助网点"为核心，搭建线上线下服务 生态。借力网点运营改革契机，整合"手机银行+三微"服务矩阵，形成"到店客户引导用手机银行办理、 线上客户依托三微触达服务"的闭环链路。全流程覆盖客户引流、业务办理、售后维护，实现数字化服 务无死角，持续巩固手机银行的市场竞争力与品牌影响力。（张静 尚方舟） 机制赋能精细，执行效能提升。工行枣庄分行聚焦基层推广"最后一公里"痛点，着力构建多层次、高效 率保障机制。率先编制"双网行动"明白纸，将手机银行推广目标、操作路径、考核规则等内容拆解 为"一看就懂、一学就会"的图文指引，并同步配套"免卡免证"推广宣传折页，助力一线员工清晰传 递"无卡办业务"的便捷价值，推动业务推广工作标准化、高效化落地。 为深入贯彻总行打造"最好手机银行"战略部署，工行枣庄分行聚焦客户服务体验与数字化运营的深度融 合，通过场景深耕、机制提效、生态聚力等多维举措，推动个人手机银行实现高质量发展。截至2025年 9月末，实现手机银行存量155.3万户、增量7.07万户，存量增量连续三个季度蝉联四行"双第一"。 场景引流精准，福利触达人心。工行枣庄分行 ...

Core Viewpoint - The "Rescue Online" smart rescue platform, initiated by Zhejiang Transportation Group, significantly enhances the emergency rescue system on highways, reducing the average rescue arrival time by 25% and improving handling efficiency by 15% compared to the end of the "13th Five-Year Plan" period [1][6]. Group 1: Service Innovation - The platform offers a one-stop service for highway vehicle rescue, integrating information access, direct rescue coordination, vehicle towing, and road damage compensation [2][6]. - Users can send a help request via the "Rescue Online" app, which quickly dispatches information to nearby emergency rescue units, allowing real-time tracking of rescue personnel and vehicles [2][3]. - The platform allows users to select repair shops within a 20-kilometer radius, facilitating free towing and significantly reducing transfer time [3][6]. Group 2: Technological Advancements - The "Rescue Online" platform employs a three-dimensional positioning system to accurately locate accidents, especially in complex interchanges, enhancing the efficiency of rescue operations [5][6]. - The integration of unmanned aerial vehicles (UAVs) into the rescue process has enabled rapid response capabilities, with an average arrival time of 3 minutes at the scene [5][6]. Group 3: Impact and Reach - Since its launch, the platform has provided free towing services to over 590,000 vehicle owners, saving approximately 300,000 hours of waiting time and over 1 billion yuan in transfer costs [6]. - The platform has been upgraded to a standardized provincial "Sunshine Rescue" platform, covering all highways in Zhejiang and handling nearly 1,000 incidents daily [6].

新京报讯据网信中国官微消息，11月7日，国家移民局、国家网信办在2025年世界互联网大会乌镇峰会 主论坛上，联合发布外国人资讯服务App——SinoGuide。 SinoGuide旨在帮助外国人更好融入并体验中国丰富便捷的数字化服务，集政策指引、新闻资讯、生活 服务、语言辅导于一体，以中英双语为来华、在华外国人提供支付、交通、医疗、教育、资讯等领域31 个常用在线服务，覆盖入出境政策查询、停留到期提醒、汇率查询、在线支付、一键叫车、点餐外卖、 生活缴费、语言学习等高频场景，可实现中文页面一键翻译。目前，SinoGuide已在部分安卓应用商店 上架。 下一步，将持续完善SinoGuide功能，提升数字化服务便利性，帮助外国人了解中国、感受中国、爱上 中国。 ...

Core Insights - Supply chain finance is becoming a crucial support for enterprises to stabilize, supplement, and strengthen their supply chains, driven by policy guidance and technological empowerment [1][2][3] Group 1: Policy and Market Trends - The People's Bank of China and other regulatory bodies issued a notification in April 2025 to support the optimization and upgrading of supply chains, focusing on key industries like manufacturing [1] - Financial companies are innovating in supply chain finance, exploring the integration of financial technology with supply chain scenarios to optimize processes and reduce costs [1][2] Group 2: Innovations and Practices - Huabei Mining's financial company has successfully implemented a dual-driven model of "electronic debt certificates + supply chain bills," showcasing effective one-stop financial services [1] - Southern Airlines' financial company completed a 215 million yuan airport fee bill settlement, establishing a new collaborative model involving multiple parties [2] Group 3: Talent and Skills Development - Financial companies are increasingly seeking composite professionals with expertise in international finance, treasury management, and financial technology to meet the evolving demands of supply chain finance [2][3] Group 4: Digitalization and Efficiency - The application of blockchain technology in supply chain finance has addressed financing challenges for long-tail suppliers, enhancing overall efficiency [3] - Financial companies are focusing on optimizing fund management across the entire supply chain to maximize resource allocation and improve financial control [3][5] Group 5: Industry Data and Growth Projections - In 2024, the financial company sector is expected to process 396 million settlement transactions, with a total settlement scale of 74.594 trillion yuan, reflecting significant growth in operational efficiency [6] - The supply chain finance industry in China is projected to exceed 60 trillion yuan by 2027, with a compound annual growth rate of 10.3% [7]

Core Viewpoint - 九州通's medical device segment showed strong growth in the first three quarters of 2025, with sales revenue reaching 28.963 billion yuan, a year-on-year increase of 17.20% [1] Group 1: Business Performance - The medical device business covers three main areas: OTC, medical, and professional services, demonstrating a diversified and collaborative development pattern [1] - In the OTC segment, 九州通 collaborated with well-known brands such as Yuyue, Sanor, Kefu Mei, and Durex, achieving comprehensive coverage across all categories and channels [1] - The online business saw significant growth due to the "old-for-new" policy for consumer goods, with related sales exceeding 537 million yuan in the first three quarters [1] Group 2: Medical Business - 九州通 focuses on high-value consumables in major surgical, vascular intervention, orthopedics, and IVD fields, establishing partnerships with over 60% of the global top 100 multinational companies and 80% of domestic top 100 industrial enterprises [1] - The sales revenue from medical equipment under the "old-for-new" policy reached 5 billion yuan, marking a 42% year-on-year increase [1] - The company accelerated the expansion of its SPD (Supply Processing Distribution) business, signing 28 new projects in the first three quarters, with a cumulative total of 132 bids won [1] Group 3: Professional Services - 九州通 continues to optimize its SPD system and digital service platforms such as the Orthopedic Chang'e platform, advancing the development of SPD smart cabinets [1] - The company achieved full tracking of personnel and goods in 3D trajectories, providing integrated supply chain solutions for hospitals [1]

Core Insights - The wealth management business of banks has shown significant growth in Q3 2025, characterized by "private banking leadership, agency sales driving, digital empowerment, and cross-border expansion" [1][2][4] - Most banks are building retail financial service systems driven by wealth management, with rapid increases in business scale, customer numbers, and fee income [2][3] Group 1: Wealth Management Performance - Wealth management client numbers have steadily increased, with Nanjing Bank's wealth clients growing by 16.31% compared to the end of the previous year [2] - Citic Bank achieved its highest annual growth in Assets Under Management (AUM) in nearly three years [1] - China Merchants Bank's wealth management fee and commission income reached 20.67 billion yuan, a year-on-year increase of 18.76% [3] Group 2: Private Banking as a Growth Engine - Private banking clients have become a core growth engine, with most banks reporting over 10% growth in private banking client numbers since the beginning of the year [4][5] - Specific banks like Shanghai Pudong Development Bank and Beijing Bank have also seen over 10% growth in private banking AUM [5][6] Group 3: Agency Sales Driving Growth - Agency sales, including insurance, funds, and wealth management products, are the main growth drivers for banks [8] - Ping An Bank's agency insurance income grew by 48.7%, while China Merchants Bank's agency fund income increased by 38.76% [8] Group 4: Digital and Professional Services Integration - Banks are enhancing customer engagement through digital and professional services, with Shanghai Pudong Development Bank focusing on wealth management needs and launching a global wealth management platform [9] - Beijing Bank is leveraging its "Retail Crystal Ball System" to drive value creation through data-driven insights [9] Group 5: Cross-Border Wealth Management Demand - There is a growing demand for cross-border wealth management, with Standard Chartered Bank reporting a 30% increase in wealth management business due to strong market performance and cross-border demand [10][11] - The bank's affluent client base and AUM have seen significant growth, indicating a robust long-term outlook for wealth management revenue [11]

Group 1 - The 10th anniversary of the China-Singapore (Chongqing) Strategic Connectivity Initiative marks deepening industrial cooperation between Singapore and Chongqing [2] - A delegation of over ten Singaporean companies visited Bora Network to explore ways to bring high-quality Singaporean products to China and enhance cooperation through digital means [2][4] - There is a strong interest from both large and small Singaporean enterprises to enter the Chinese market, leveraging digital tools to expand their presence and sales [4] Group 2 - Bora Network shared strategies for utilizing China's mature new media platforms to establish a matrix online operation system, converting online data into digital assets for future platform development and analysis [4] - Singaporean companies are particularly interested in Bora Network's capabilities in AI to enhance digital processes, improving efficiency and aligning with Chinese consumer preferences [5] - Bora Network aims to leverage its strengths in digital services and AI applications to assist Singaporean companies in entering the Chongqing and broader Chinese market, contributing to the China-Singapore project and multidimensional cooperation [5]