Core Viewpoint - The introduction of the "Market Supervision Complaint Handling Quick Processing Standard" aims to enhance the efficiency of grassroots market supervision complaint handling, optimize the consumer environment, and significantly boost consumption [1][4]. Group 1: Necessity of the Standard - There is a pressing need to improve public satisfaction, as over 75% of complaints are handled by grassroots market supervision [4]. - The current complaint handling process faces challenges such as inconsistent standards and varying outcomes, necessitating a standardized approach to enhance service quality and efficiency [5]. Group 2: Implementation and Impact - The standard is a milestone for market supervision in Zibo, focusing on "rapid response, standardized handling, and efficient feedback" across five key areas [9]. - The implementation of the standard is expected to improve consumer rights protection, enhance grassroots operational efficiency, and support high-quality economic development [9]. Group 3: Measures for Effective Implementation - Three major measures have been introduced to ensure the standard's effectiveness: training for grassroots personnel, refinement of work standards tailored to local conditions, and encouragement of innovative practices such as AI systems for complaint handling [10].

第一批消费维权服务站设立在三大电信运营商内部，建立快速处理、解决消费争议的绿色通道。通过维 权服务站，可促进企业改进服务态度，缩短纠纷处理时限，节省消费者维权时间和维权成本，实现消费 维权一般纠纷"和解在商家、化解在基层、解决在源头"。 中国质量新闻网讯 5月27日，内蒙古通辽市首批电信行业消费维权 【下载黑猫投诉客户端】服务站授牌 仪式举行。仪式上，通辽市市场监管局为中国移动通辽分公司、中国联通通辽分公司、中国电信通辽分 公司授牌。市消费者协会，通辽移动、联通、电信相关部门负责人，以及消费维权志愿者代表及媒体记 者约30人参加仪式。 在座谈会上，三大电信运营商代表发布了《文明优质服务倡议书》，倡导电信企业遵循公平、诚实信用 原则，诚信守法经营，加强行业自律，严格遵守相关法律法规，不搞虚假优惠折价和虚假宣传，切实维 护消费者合法权益；通辽市消费者协会围绕受理解决消费投诉纠纷技能技巧分享经验体会。与会人员还 走进通辽移动分公司营业厅，参观体验了中国移动5G科技发展和移动服务。（来源：通辽市市场监督 管理局） 今年以来，通辽市消费者协会持续完善消费维权服务站工作机制，充分发挥消协组织作用，通过企业申 请、上门指导 ...

Summary of Key Points Overview of Consumer Rights Protection - In April, the 12315 hotline in Baotou received a total of 5,234 consumer complaints, representing a month-on-month decrease of 8.18% but a year-on-year increase of 27.94% [1] - A total of 1,726 complaints were resolved in April, involving a dispute amount of 1.3059 million yuan, successfully recovering 745,400 yuan for consumers [1] - From January to April, 8,269 complaints were resolved, involving a total dispute amount of 7.4436 million yuan, with 3.0731 million yuan recovered for consumers [1] Complaint Hotspots - The majority of complaints were concentrated in the goods and services sectors [2] Goods Sector Complaints - Food-related complaints led the goods category with 484 cases, accounting for 40.77% of total complaints, with 70% focusing on food safety issues such as spoilage, foreign objects, and expiration [3] - Clothing and footwear complaints totaled 115 cases, making up 9.69%, primarily related to quality and after-sales issues [3] - Complaints regarding transportation tools reached 99 cases, accounting for 8.34%, with new car complaints being the most significant at 61 cases, followed by 15 for used cars and 23 for electric bicycles [3] Services Sector Complaints - Sales service complaints amounted to 317 cases, representing 29.24% of service-related complaints [7] - Complaints in the restaurant and accommodation sector totaled 235 cases, accounting for 21.68%, mainly concerning overcharging for room usage and compensation standards for items [7] - Complaints in the beauty, hairdressing, and bathing sector reached 101 cases, making up 9.32%, primarily related to poor service quality, such as unsatisfactory results, allergic reactions, and insufficient service duration, as well as contract disputes [7]

北京商报讯(记者孔瑶瑶)5月14日，中消协发布"五一"假期消费维权舆情分析报告。中消协利用互联网 舆情监测系统，对5月1日至6日相关消费维权情况进行了网络大数据舆情分析，总体来看，6天监测期内 共收集到"消费维权"相关信息20889961条，日均34万条。舆情走势平稳波动，5月6日信息量达到峰值， 为407975条。 有关"安全事故"负面信息共223623条，占吐槽类信息的14.03%，日均3.7万条。5月5日达到峰值，为6.7 万条。"五一"假期期间，气温回暖，游船、漂流等户外活动颇受欢迎，多地纷纷上马热门项目，但接连 发生的安全事故为景区和消费者敲响警钟。 有关"景区管理"负面信息共174494条，占吐槽类信息的10.95%，日均2.9万条。5月5日为峰值，达4.9万 条。"五一"假期热门景点到访人数再创新高，运力、服务人员配给不足导致游客滞留、服务简配等问题 突出。 "宣传规范"类负面信息共124917条，占吐槽类信息的7.84%，日均2.1万条，5月6日为峰值。节日期间媒 体曝光多起违规宣传事例，侵害消费者知情权利、选择权。个别商家宣传时未能注意到地域文化差异， 引发消费者不满。 报告指出，今年"五一 ...

14日，中消协发布2025年"五一"假期消费维权舆情分析报告。数据显示，消费服务、安全事故、景区管 理、宣传规范等方面维权诉求较为集中。 一是消费失信行为顽疾难解。假日消费热潮下，部分商家利用市场供需失衡牟取暴利。一些酒店民宿无 视社会舆论呼吁和消费者权益，任意毁约涨价，已成顽疾；少部分景区存在的"流动商贩"，强买强卖， 诱导消费。中消协称，凡此种种，不仅损害了消费者的经济利益，更削弱了市场信任基础。 三是景区服务承载能力与现实需求严重脱节。"打卡式""特种兵式"旅游模式导致假期人员流动性增大， 热门景区承载压力连年激增，运营服务渐渐脱节。超负荷运营引发连锁问题，接驳车运力不足，道路交 通拥堵，导致游客滞留，影响旅游体验；服务人员配比失衡，三亚摩托艇项目因"1名向导带11人"的粗 放管理，造成游客海上失联的巨大风险。中消协提到，这其中，或有很大一部分是由心存侥幸而晚"限 流"、少"维修"、不"负责"的人为因素造成的。 四是营销宣传乱象扰乱消费秩序。唯"流量"观念下，部分商家营销手段屡屡过线。部分商家利用节日流 量制造噱头，通过夸大功效、隐瞒信息手段误导消费。旅行社以"双人体重300斤以下享半价"为名吸 引"流 ...

Group 1 - The local market supervision administration received a complaint regarding a gold recycling store using inaccurate electronic scales, showing a discrepancy of nearly 0.1 grams in the weight of a gold ring compared to a jewelry store [2] - A special inspection of gold jewelry businesses has been conducted, with 6 businesses checked and 6 measuring instruments tested, along with a public lecture on handling complaints related to gold jewelry [2] - The enforcement officers focused on the legality, integrity, and proper labeling of measuring instruments, ensuring no tampering or cheating programs were present [2] Group 2 - Officers checked whether businesses clearly distinguished between "fixed price" and "per gram" gold sales, ensuring proper labeling of product names, specifications, and pricing units [3] - The enforcement team educated businesses on relevant laws and regulations, emphasizing the importance of informing consumers about the differences between pricing methods to prevent misleading practices [3] - The local market supervision administration plans to continue monitoring gold consumption issues to create a safer and more trustworthy shopping environment [3]

在展会现场设立12345消费维权工作站，公示《南充市高坪区保护消费者权益委员会消费维权工作站管理办法》，公开投诉举报渠道，并对相关工作人员开 展专题培训。展会期间，共受理消费纠纷6起，均第一时间介入调解，实现商家与消费者双方满意，有效维护消费者合法权益。 同时，该局积极协调南充市特检所、计量所对展会在用特种设备和计量器具进行现场检验检定，确保设备安全、计量准确。主动服从展会指挥部统一调度， 高效处理商家进场撤场、违约布展等突发问题，为展会顺利举办提供坚实保障。（来源：高坪区市场监管局） 该局党组先后两次召开专题会议研究部署保障工作，主要领导多次带队深入会展中心现场办公，制定《服务保障工作方案》，组建工作专班，压实工作责 任。在博览会筹备阶段，多次指导主办方完善食品展销备案资料，督促落实资质查验、食品销售分区等要求，确保展会前期准备工作规范有序。 展会期间，工作专班人员每日9:00至19:00实行签到上岗，身着制服、亮证执法，对展位开展全覆盖巡查。针对巡查中发现的问题，坚持"零容忍"态度，依法 处置个别涉嫌违法违规行为，责令整改9起，下架3类问题商品，及时消除虚假宣传、质量安全等风险隐患。同步强化工作人员供餐单 ...

Core Viewpoint - The article emphasizes the importance of optimizing the consumer environment as a key driver for economic growth, highlighting the implementation of a three-year action plan (2025-2027) to address consumer pain points and enhance consumer rights protection [1][2]. Group 1: Action Plan and Objectives - The action plan aims to improve quality standards, credit constraints, comprehensive governance, and consumer rights protection to resolve prominent consumer issues [1]. - In 2024, final consumption expenditure is projected to contribute 44.5% to economic growth, driving GDP growth by 2.2 percentage points [1]. Group 2: Challenges and Solutions - Current challenges include low quality of consumer supply, lack of market order, and insufficient protection of consumer rights, which negatively impact consumer experience and confidence [1][2]. - The action plan outlines five major initiatives: improving consumer supply quality, optimizing consumer order, enhancing consumer rights protection, promoting collaborative governance, and leading consumer environment initiatives [2]. Group 3: Collaborative Efforts - Protecting consumer rights is a collective responsibility involving government departments, judicial bodies, businesses, social organizations, media, and consumers [2]. - Effective collaboration among all stakeholders is essential for the successful implementation of consumer rights protection measures [2]. Group 4: Long-term Commitment - Optimizing the consumer environment is a long-term endeavor that requires a systematic approach, starting from local standards and gradually expanding to broader areas [3]. - Continuous improvement of the consumer environment is necessary to boost consumer confidence and stimulate economic vitality [3].

为切实维护中央大街景区市场经营秩序，快速解决处理可能出现的消费纠纷，道里区市场监管局立足"五一"假期中央大街旅游市场消费高峰，建立中央大 街流动执法维权队伍，构建"流动的消费维权服务站"，让市民游客可感可及市场监管新形象新作为。 一、配齐配强执法力量 "五一"节日期间，道里区市场监管局统筹全局执法资源，在保持各市场所值班值守人员充足的基础上，抽调骨干力量组建中央大街流动执法队伍，以8人 同时在岗方式，10时至21时在中央大街不间断流动巡查检查，实现安全隐患动态排查、消费纠纷即时处置。 二、展现市场监管形象 执法人员着装规范、精神饱满，统一着执勤制服并佩戴党徽，随身配备装有各类执法文书的市场监管公文包，用热情的态度和专业的知识"边巡查边服 务"，解答市民游客的咨询，让消费者感受到市场监管就在身边，感受到市场监管的暖心服务，感受到市场监管的新作为。 三、贴身守护消费安全 建立巡查、普法、调解一体化工作流程，执法人员对发现的不规范经营行为提出意见建议；对经营主体开展普法宣传和业务指导；快速响应遇到的消费投 诉，现场组织双方调解，依法依规公正处理，提高投诉举报处置效率，提升消费者获得感、体验感、满意感。 消费者权益保 ...

假日期间，涉及线上消费诉求占诉求总量比重达89%，电商网购、直播带货、短视频带货等诉求相对活 跃，主要涉及线上服装鞋帽、食品、家居用品等购物消费纠纷。如消费者董先生称，其购买了某平台主 播推销的一款冲锋夹克，收货后发现实物与主播宣传不符，且有胶印等瑕疵。消费者李先生称，在某平 台直播间购买的一款增高鞋垫异味较重，要求商家履行"90天内包换"承诺却遭拒。 为守护假日良好消费环境，上海市市场监管部门加强12315热线平台值守，通过优化热线话务智能应 用、完善一窗式话务转接、抓实在线式纠纷解决、夯实联网企业主体责任、构建全天候实时监测预警等 机制举措，切实畅通消费诉求渠道，提升维权服务能级，助力提振消费。假日期间，12315热线电话、 互联网平台、手机APP、微信公众号等畅通运转，消费维权诉求整体保持平稳有序。 从假日消费投诉反映问题看，涉及经营者售后服务品质及消费履约等方面问题占比超五成，主要反映平 台客服不畅或存在敷衍推脱、商品配送未如约送达、售后三包服务未及时履行、消费者体感体验欠佳 等。如消费者李先生称，在某电商平台购买的一款男式运动鞋存在质量瑕疵，与经营者联系交涉，但拨 打其人工客服电话一直未能接通。 目 ...