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消费前查黑猫投诉能避坑?3个实用场景帮你少踩雷
Xin Lang Cai Jing· 2025-09-22 22:35
Core Viewpoint - The article emphasizes the importance of using the "Black Cat Complaint" platform as a proactive tool for consumers to avoid potential pitfalls in shopping, particularly in online purchases, prepaid card services, and service selections. It highlights how the platform can help consumers assess risks based on real complaint records before making decisions. Group 1: Online Shopping for Large Appliances - Consumers should check the "Black Cat Complaint" platform for real feedback on after-sales service before purchasing large appliances, as online ratings may be misleading due to potential "fake reviews" [2] - A case study illustrates that a consumer avoided a problematic refrigerator brand after discovering numerous complaints about poor after-sales service, opting instead for a brand with better complaint resolution [3] Group 2: Prepaid Card Services - The article warns consumers about the risks associated with prepaid cards in industries like beauty, fitness, and education, where businesses may close suddenly, leaving customers without refunds [4] - A user successfully avoided a gym that had multiple complaints about sudden closures and refund issues by researching on the "Black Cat Complaint" platform, saving money and hassle [5] Group 3: Service Selection - Consumers are advised to verify service providers by checking for discrepancies between advertised promises and actual customer experiences on the "Black Cat Complaint" platform [6] - An example is provided where a consumer switched from a renovation company with many complaints about delays and hidden fees to one with positive feedback, ensuring a satisfactory experience [7] Group 4: Practical Guidelines for Using Black Cat Complaint - The article provides two practical tips for effectively using the "Black Cat Complaint" platform: 1. Use precise keywords related to specific needs when searching for complaints to filter relevant information [6] 2. Prioritize complaints that include evidence, such as screenshots or contracts, to assess the credibility of the feedback [7] - The overall message is that using the platform can help consumers make informed decisions and avoid unnecessary expenses [8]
当消费遇“坑”,这几条维权路你得知道
Xin Lang Cai Jing· 2025-09-18 02:16
Core Points - The article emphasizes the importance of consumer rights protection and the various tools available for consumers to address grievances effectively [1][2][3][4][5][6] Group 1: Consumer Rights Protection Tools - The Consumer Association is highlighted as a reliable resource for consumers, allowing them to submit complaints through the "National 12315 Platform" via mobile devices, making the process more accessible [2][4] - The "Black Cat Complaint" platform is presented as a modern and flexible tool for consumers, enabling them to file complaints anytime and anywhere, aligning with contemporary mobile usage habits [2][3] - The efficiency of the Black Cat Complaint platform is noted, with most complaints receiving feedback on the same day, which alleviates consumer anxiety about the status of their complaints [3][4] Group 2: Complaint Handling and Transparency - The platform provides transparency in the complaint process, allowing consumers to track the status of their complaints and receive notifications at each stage, which enhances trust in the system [3][4] - Black Cat Complaint covers a wide range of issues beyond online shopping, including offline disputes, prepaid card issues, and service complaints, making it a versatile tool for various consumer grievances [4][5] Group 3: Additional Support and Resources - If initial mediation through the Consumer Association or Black Cat Complaint fails, consumers can seek assistance from relevant administrative departments or use the 12345 citizen hotline for further support [4][5] - For more complex issues, such as significant financial disputes, consumers are encouraged to consider arbitration or legal action, with simplified processes available for small claims [5][6] Group 4: Best Practices for Consumers - The article advises consumers to keep evidence of their transactions and communications, as this documentation is crucial for effective complaint resolution [6] - Awareness of current consumer protection policies and practices, such as no-reason return policies, can empower consumers during the complaint process [6]
消费前先查黑猫投诉,让每一笔钱花的更安心
Xin Lang Cai Jing· 2025-09-16 03:56
Core Viewpoint - The article emphasizes the importance of using the "Black Cat Complaints" platform to verify product quality and service reliability before making purchases, highlighting its role in reducing consumer uncertainty and enhancing informed decision-making [1][2][3]. Group 1: Consumer Insights - Consumers often hesitate to make purchases due to concerns about product quality and after-sales service, leading them to seek reliable information before buying [1]. - The "Black Cat Complaints" platform provides a transparent view of real user experiences, allowing consumers to check common issues and the responsiveness of brands [1][2]. - The platform's data reveals that brands with fewer complaints and higher resolution rates are generally more trustworthy, leading to better consumer satisfaction [1][2]. Group 2: Application Across Industries - The utility of the "Black Cat Complaints" platform extends beyond home appliances to various sectors, including prepaid cards, skincare products, and online courses, where consumers can avoid potential financial losses by checking complaints beforehand [2]. - The platform regularly publishes industry-specific complaint rankings, helping consumers identify problematic businesses and make informed choices [2][3]. - Each piece of information on the platform is based on verified consumer experiences, ensuring that users are not misled by marketing claims [3]. Group 3: Consumer Behavior - Many consumers have adopted the habit of checking the "Black Cat Complaints" platform before making purchases, viewing it as a necessary step to avoid post-purchase regret [3]. - The platform serves as a preventive tool, allowing consumers to learn from others' experiences and make more confident purchasing decisions [3].
敲警钟!支付机构“罕见”因变更高管未经批准被罚
Bei Jing Shang Bao· 2025-09-15 10:47
北京商报讯(记者 岳品瑜 董晗萱)支付机构又领罚单,被罚理由却较为"罕见"。9月15日,北京商报记者注意到,人民银行贵州省分行近日披露 的行政处罚信息显示,贵州汇联通支付服务有限公司(以下简称"汇联通支付")因变更监事、高级管理人员未经中国人民银行贵州省分行批准, 被警告、通报批评并被罚款10万元。 同时,时任汇联通支付法定代表人陈某对上述违法行为负有责任,被罚款5万元。 | 序号 | | 当事人名称 行政处罚决定书文号 | 违法行为类型 | 行政处罚 内容 | 作出行政处罚 作出行政处 决定机关名称 罚决定日期 | | 公示期限 (自公示之 日起计算) | | --- | --- | --- | --- | --- | --- | --- | --- | | | 贵州汇联通支 付服务有限公 | 贵银罚决字〔2025〕 19号 | 变更监事、高级管理人员,未经中国人民 银行贵州省分行批准 | 警告、通报批 评,罚款10万 | 中国人民银行贵 2025年8月28日 州省分行 | | 三年 | | | 司 | | | 元 | | | | | | 陈某(时任贵 州汇联通支付 服务有限公司 | 贵银罚决字〔2025〕 ...
除了12315,这些正规投诉途径也能帮你维权
Xin Lang Cai Jing· 2025-09-15 06:21
Group 1 - The article emphasizes the importance of using appropriate complaint channels for different issues to resolve consumer grievances effectively [1][9] - For government service-related issues, the 12345 hotline is recommended as it efficiently connects complaints to the relevant departments [2][8] - The "Black Cat Complaint" platform is highlighted as a preferred choice for online shopping disputes due to its convenience, speed, and transparency in handling complaints [3][4][5] Group 2 - The article outlines the advantages of using the Black Cat Complaint platform, including easy submission of complaints and quick feedback from merchants [4][5] - Other useful complaint channels mentioned include the national 12315 platform for consumer disputes and local consumer associations for prepaid card issues [6][7] - For financial, real estate, and educational disputes, it is advised to contact specific regulatory bodies like the Banking and Insurance Regulatory Commission or local education departments for more effective resolution [8][9]
注意!预付式消费提示:不随便大额投入,不轻信口头承诺,不纵容商家侵权!
Sou Hu Cai Jing· 2025-08-13 09:05
Core Viewpoint - The rise of prepaid consumption models, while offering convenience and discounts, carries significant risks, particularly in industries like beauty, entertainment, dining, and education, where consumers face issues such as business closures, reduced services, and difficulties in obtaining refunds [2][3][4] Group 1: Consumer Precautions - Consumers are advised to be cautious when selecting merchants for prepaid services, emphasizing the importance of verifying business credentials through official platforms like the National Enterprise Credit Information Publicity System and Tianyancha [2] - It is recommended to make small, rational deposits rather than large investments, aligning spending with actual needs and financial capacity to mitigate the risk of fund immobilization [3] - Consumers should insist on written contracts when purchasing prepaid cards, carefully reviewing terms related to usage, validity, and liability, particularly being wary of clauses that limit consumer rights [3] Group 2: Evidence and Complaint Mechanisms - After acquiring prepaid cards, consumers must retain all relevant documentation, including invoices, contracts, and transaction records, to protect their rights in case of disputes [3] - In the event of a dispute, consumers should first attempt to resolve the issue with the merchant, and if unsuccessful, they can escalate the matter through various channels, including local consumer protection hotlines and legal action [4] - The Maoming Consumer Rights Protection Committee emphasizes the need for businesses to operate legally and transparently, adhering to fair trading principles and avoiding deceptive practices that harm consumer rights [4]
Temu亚马逊采购成功率低?自养号技术底层原理与落地步骤
Sou Hu Cai Jing· 2025-07-31 03:07
Core Viewpoint - The evolution and popularity of the no-inventory business model attract more merchants, but they face challenges such as automatic order cancellations by platforms, which disrupt supply chains and compress profit margins [1] Group 1: Technical Foundation - Establishing a reliable technical support system is crucial for ensuring the stability and compliance of the procurement process [3] - Hardware independence is essential; ideally, each account should have its own physical device to avoid hardware association risks [4] - If independent devices are not feasible, cloud servers can provide virtual hardware environments for each account [4] - Optimizing the network environment by assigning dedicated overseas residential IPs can reduce the risk of accounts being flagged as abnormal [5] - Using anti-association browsers and privacy protection tools can help maintain account independence by preventing the linking of multiple accounts [6] Group 2: Account Management and Credibility - Providing real and reliable registration information, such as valid foreign phone numbers and addresses, enhances account credibility [7] - Gradually nurturing accounts through simulated user behavior and small purchases can build trust with the platform [8] - Regularly updating account information, including passwords and addresses, is necessary for maintaining security and credibility [8] Group 3: Procurement and Order Placement Techniques - Simulating real user purchasing behavior during order placement helps avoid detection as abnormal activity [10] - Using legitimate overseas payment tools that match registration information is critical to prevent payment failures or account bans [11][12] - Regularly checking account status and staying updated on platform policy changes can help mitigate risks [13] Group 4: Comprehensive Safeguards - Registering accounts through multiple channels can reduce the likelihood of being flagged as risky [14] - Implementing two-factor authentication and using password management tools can enhance account security [14] - Continuous monitoring of platform policy changes and industry dynamics is essential for adapting account management strategies [14] Conclusion - Improving account independence and credibility, optimizing procurement and order processes requires time and effort from merchants, and while these methods can effectively reduce risks, they cannot eliminate all potential issues [16]
央行批准支付机构高汇通缩减业务
Zheng Quan Ri Bao· 2025-06-16 16:43
Core Viewpoint - The People's Bank of China has approved a reduction in business types for Beijing Gao Huitong Commercial Management Co., marking a significant shift in the non-bank payment industry as it faces ongoing challenges and a wave of license cancellations [1][2][3]. Company Summary - Beijing Gao Huitong has been allowed to exit the II category of stored value account operations while retaining the I category, effectively leaving the prepaid card issuance and acceptance market [2]. - The company was established in August 2008 and had previously held multiple qualifications for prepaid card issuance and internet payment services across various regions [2]. - Following the restructuring of payment business types in 2024, Gao Huitong's operations will be limited to I category stored value account management [2]. Industry Summary - A total of 102 payment licenses have been canceled, with over 80% of these cancellations related to prepaid card business licenses [3]. - The number of existing third-party payment licenses has decreased from 271 to 169 as of June 16, 2023, indicating a significant contraction in the industry [3]. - The prepaid card market is experiencing a decline, with a slight increase in the number of cards issued (2.91 billion, up 0.68% year-on-year) but a notable decrease in the total issuance and recharge amount (613.57 billion yuan, down 9.79% year-on-year) [2]. - The transaction volume for prepaid cards has also dropped significantly, with 49.37 billion transactions amounting to 495.99 billion yuan, reflecting year-on-year declines of 33.91% and 14.77%, respectively [2]. - The industry is undergoing a deep reshuffle, driven by increased regulatory scrutiny and the need for compliance, leading to the exit of smaller institutions lacking the necessary capabilities [6]. - The implementation of the new regulatory framework in 2024 has raised entry barriers and strengthened compliance requirements, prompting adjustments among payment institutions [5][6].
高汇通缩减预付卡业务!支付行业持续瘦身,年内6张牌照注销
Nan Fang Du Shi Bao· 2025-06-16 11:36
Core Viewpoint - Beijing Gao Huitong Commercial Management Co., Ltd. has voluntarily reduced its business scope by exiting the prepaid card issuance and acceptance business, while retaining its Class I stored value account operations, as approved by the People's Bank of China [4][5]. Company Summary - Gao Huitong was established in August 2008 and is headquartered in Beijing, with branches in Shanghai, Hangzhou, Shenzhen, and Guangzhou [2]. - The company received its payment business license for prepaid card issuance and acceptance in June 2012, and expanded its license in July 2013 to include internet payment services [5]. Business Changes - The recent approval from the People's Bank of China allows Gao Huitong to exit Class II stored value account operations, which includes prepaid card issuance and acceptance [4]. - The company aims to concentrate resources on developing more competitive internet payment services, aligning with industry trends and strategic optimization needs [7]. Regulatory Context - In 2025, six payment institutions have had their licenses revoked, indicating a trend of consolidation and regulatory tightening within the payment industry [8][10]. - The total number of active payment licenses has decreased to 169, reflecting ongoing adjustments in the market [8]. Compliance Issues - Gao Huitong faced compliance challenges, including a significant fine totaling approximately 27.87 million yuan for various violations, such as unauthorized barcode payment operations and failure to enforce real-name account verification [6][7]. - The company has stated that the recent adjustments to its business model were conducted in compliance with regulatory requirements and that customer rights have been safeguarded [7].
支付牌照已累计注销102张 年内6家支付机构“离场”
Zheng Quan Ri Bao· 2025-06-10 17:12
Core Viewpoint - The continuous reduction of payment licenses in China reflects a significant consolidation phase in the payment industry, driven by stricter regulations and market dynamics [2][3][4]. Group 1: License Cancellations - Shanghai Runtong Industrial Investment Co., Ltd. has had its payment license revoked, marking it as the sixth payment institution to lose its license this year [1]. - The People's Bank of China has cumulatively revoked 102 third-party payment licenses, reducing the number of licensed payment institutions to 169 [1][4]. - Among the six institutions that have lost their licenses this year, four are in the prepaid card sector, indicating a trend of license cancellations concentrated in this category [4]. Group 2: Regulatory Impact - The implementation of the "Non-Bank Payment Institution Supervision Management Regulations" in 2024 has raised entry barriers and compliance requirements, leading to accelerated market consolidation [2][3]. - Increased compliance pressures, particularly in anti-money laundering, are forcing smaller institutions to exit the market due to high operational costs and low profitability [3][5]. Group 3: Industry Trends - The ongoing reduction in payment licenses indicates three key trends: faster market clearing, higher compliance demands, and the inability of some small institutions to adapt to market changes [3][4]. - The remaining prepaid card institutions are primarily larger entities capable of operating nationwide, while many smaller regional players are likely to be acquired or exit the market [4][5]. Group 4: Future Outlook - The payment industry is expected to continue its trend of license reductions, with a focus on high-quality development and innovation in service offerings [5]. - Smaller institutions are encouraged to pursue differentiation through technology upgrades, innovative scenarios, and targeted market strategies to survive in a competitive landscape [5].