Core Viewpoint - Financial consumer rights protection is not only a corporate responsibility but also a social mission, especially in the context of increasing financial fraud and illegal intermediary activities that threaten the safety and rights of the public [1][10]. Group 1: Consumer-Centric Financial Knowledge Promotion - The foundation of consumer rights protection lies in the popularization of financial knowledge, enabling consumers to make informed choices and avoid illegal activities [2]. - The company plans to conduct multi-level financial education through various methods, including online and offline activities, to help consumers understand insurance products, risks, and rights [3]. - Targeted promotional content will be designed for specific groups, such as the elderly, children, and new citizens, to enhance their financial literacy and risk awareness [4]. - Innovative promotional formats will be utilized, leveraging new media platforms like WeChat and short video platforms to disseminate financial knowledge [5]. Group 2: Risk Prevention Focus - The company emphasizes risk prevention to help consumers identify and avoid illegal financial activities that undermine their rights and market stability [6]. - Risk awareness will be enhanced through case studies and risk alerts, educating consumers about common scams and fraudulent practices [7]. - Clear channels for consumer complaints and rights protection will be established, guiding consumers on how to legally and rationally assert their rights [8]. - Internal management will be strengthened to prevent misleading sales and illegal activities, ensuring all employees adhere to principles of honesty and fairness [9]. Group 3: Long-term Commitment to Consumer Rights Protection - Financial consumer rights protection is a long-term and challenging task that requires collective efforts from all sectors of society [9]. - The company aims to fulfill its social responsibility by promoting financial knowledge and risk awareness at the grassroots level, contributing to a healthy financial environment [10].

Core Viewpoint - The article highlights the risks posed by illegal intermediaries, fraudulent insurance claims, and internet loan irregularities, which undermine consumer rights in the financial services sector [1]. Group 1: Illegal Intermediaries and Fraud - Illegal agents for insurance refunds and claims often lure consumers with promises of "full refunds" and "enhanced claims processing," requiring personal information and charging service fees ranging from 20% to 50% [1]. - These fraudulent entities may fabricate complaint materials or induce consumers to cancel their policies, leading to loss of coverage and potential legal consequences due to falsified documents [1]. Group 2: Financial Service Risks - Various illegal intermediaries in the financial sector mislead consumers by promoting "internal channels" and "low-interest quick loans," while concealing critical information about the actual terms and risks involved [1]. - Insurance intermediaries may misrepresent short-term health insurance as "lifetime renewals," and loan intermediaries may exaggerate returns while downplaying risks, resulting in unexpected costs and difficulties in consumer rights protection [1]. Group 3: Internet Loan Irregularities - Some platforms disguise high-interest rates as "fees" and "management costs," obscuring the annualized interest rates, which can lead to excessive borrowing, particularly among young consumers [1]. - There are instances of platforms colluding with illegal intermediaries, causing consumers to unknowingly incur debts while engaging in financial transactions [1]. Group 4: Consumer Protection Measures - Consumers are advised to select legitimate channels for refunds, claims, and loans, directly engaging with licensed financial institutions and avoiding third-party intermediaries [2]. - It is crucial for consumers to assess the cost risks by thoroughly reviewing terms, checking annualized interest rates for loans, and verifying insurance coverage to avoid being misled by verbal promises [3]. - Protecting personal information is essential; consumers should never share sensitive data such as ID cards, bank cards, or insurance policies with unknown intermediaries or platforms [4].

Group 1 - The core viewpoint emphasizes the importance of protecting financial consumer rights as a key to the healthy development of the financial industry [1][2] - The company advocates for a consumer-centric approach, integrating rights protection into all aspects of sales, claims, and services to achieve sustainable industry growth [1][2] - Financial consumer rights protection is seen as essential for ensuring market fairness, justice, and transparency [1] Group 2 - The company has established a "three-in-one" approach to financial consumer rights protection, focusing on regulation, service, and education [2] - Internal management systems have been developed to standardize operations, with regular assessments to ensure effective implementation [2] - A multi-layered service system has been created to enhance transparency in sales, optimize claims processing, and ensure timely compensation for clients [2] Group 3 - The company recognizes the need for societal collaboration in consumer protection, engaging in community outreach and educational activities to raise financial awareness [2] - Initiatives include financial knowledge dissemination through community events and online platforms to inform the public about the dangers of illegal fundraising [2] - The commitment to financial literacy and consumer rights protection is viewed as a long-term mission essential for fostering a fair and healthy financial environment [2]

Core Viewpoint - The company emphasizes the importance of consumer rights protection in the financial sector, committing to a people-centered development approach and comprehensive implementation of consumer rights protection measures [1]. Group 1: Implementation of "Three Appropriateness" Principle - The "Three Appropriateness" principle serves as the first line of defense for consumer rights protection, with a robust product suitability management system established [2]. - Measures include assessing customer risk tolerance, categorizing product risk levels, and recording sales processes to ensure appropriate products are sold to suitable consumers [2]. - The company strengthens sales team management to prevent misleading sales practices, thereby safeguarding consumers' right to information and choice [2]. Group 2: Comprehensive Protection of Eight Consumer Rights - The company integrates the protection of eight consumer rights into its entire operational process [3]. - Key initiatives include enhancing information security to prevent data breaches, optimizing claims processing through online and intelligent systems to significantly reduce claim times [3]. - Financial literacy programs are implemented to educate the public on basic financial knowledge and risk prevention techniques, alongside improving complaint handling mechanisms for timely consumer response [3]. Group 3: Combating Illegal Insurance Policy Cancellations - The company takes a strong stance against illegal policy cancellations that harm consumer rights, implementing various measures to address this issue [4]. - Initiatives include establishing intelligent recognition systems for technical prevention, collaborating with enterprises for joint defense, and providing risk alerts to consumers through case studies [4]. - The company encourages consumers to remain vigilant against "full refund" promises and to seek redress through official channels, while continuing to enhance consumer rights protection mechanisms and service levels [4].

Core Viewpoint - The company is actively promoting financial education and consumer rights protection through various community outreach activities, aiming to enhance financial literacy and risk awareness among consumers [1][4]. Group 1: Community Engagement - The company conducted a "Risk Awareness Delivery" event in the Weijia community, distributing financial knowledge brochures and providing answers to insurance-related questions [2]. - In the Baizhuang convenience market, the company engaged with citizens by distributing financial knowledge materials and educating merchants on preventing telecom fraud and illegal fundraising [3]. Group 2: Educational Initiatives - The company organized a "Financial Knowledge in Primary Schools" event at Hongde Primary School, focusing on financial literacy and risk prevention through interactive games and simulations [4]. - The initiative aims to instill a sense of financial safety and consumer rights among students, fostering a culture of honesty and integrity [4]. Group 3: Ongoing Commitment - The company emphasizes its commitment to social responsibility by continuing to promote consumer rights protection and the integrity of the insurance industry [4]. - Future activities will include enhancing consumer protection channels and increasing support for inclusive finance and the real economy [4].

Group 1 - The core event of the financial education promotion week was launched in Anhui, emphasizing the importance of enhancing public awareness and ability in risk prevention through engaging promotional activities [1] - The bank has adopted a customer-centric approach, focusing on protecting the financial interests of the public and fulfilling its mission of safeguarding consumer rights [1] Group 2 - The bank's staff successfully identified and prevented a potential fraud case involving a customer attempting to transfer 2 million yuan, showcasing the effectiveness of their risk detection and emergency response mechanisms [2] - A similar incident was reported where staff recognized a counterfeit bank check scheme, demonstrating the bank's commitment to safeguarding customer assets through proactive measures [2] Group 3 - The bank has extended its services to cater to the elderly and those with mobility issues, addressing their specific financial needs by providing on-site assistance for banking operations [3] - Staff members have shown exceptional care and professionalism in assisting elderly customers, ensuring they understand the processes and addressing their concerns thoroughly [3] Group 4 - The bank actively engages in social responsibility initiatives, providing support to outdoor workers during the summer heat by creating "cooling stations" equipped with refreshments and shade [4] - The bank's outreach efforts include visiting communities and elderly care facilities to distribute supplies and offer warm greetings, reflecting its commitment to humanistic care [4] - The bank aims to continuously expand the breadth and depth of its financial services, ensuring that the public can perceive and experience the benefits of its offerings [4]

Group 1 - The core idea of the article is to promote financial literacy and consumer rights protection through a public outreach event organized by the Jining branch, focusing on the local fruit wholesale market [1][3][5] - The event included detailed presentations on various financial products and services offered by the bank, such as savings deposits, wealth management products, and personal loans, emphasizing the importance of suitability management to avoid misleading sales [1][3] - The bank's staff distributed promotional materials and provided on-site explanations to help participants understand financial risks, prevent telecom fraud, and encourage rational investment and consumption [3][5] Group 2 - The outreach specifically addressed the funding needs of fruit market vendors by introducing inclusive financial products to assist with their operational cash flow [3] - The event also aimed to promote the importance of compliant sales practices among partner institutions in the market, encouraging adherence to financial regulatory requirements to foster a healthy financial environment [3][5] - The bank plans to continue its efforts in financial knowledge dissemination, standardizing financial marketing practices, and enhancing service quality to provide more professional and considerate financial services to the public [5]

Group 1 - The core objective of the event is to enhance financial consumer rights protection and promote financial literacy to prevent financial risks [1][3] - The collaboration with SF Express aims to leverage its position as a key logistics node to reach a large number of couriers and the public, creating a close-to-life promotional platform [1][3] - The event included in-depth discussions with couriers, emphasizing the importance of vigilance against financial fraud, particularly when handling financial-related packages [1][3] Group 2 - Staff distributed promotional materials and explained cases to educate express station workers about illegal financial intermediaries, false credit repair, and illegal stock recommendations [3] - The event specifically addressed internet lending, warning consumers about deceptive promotions such as "low-interest loans" and "no-collateral loans," highlighting hidden high fees under various names [3] - This promotional activity represents a beneficial attempt by the bank to fulfill its social responsibility and expand the reach of financial knowledge dissemination [3]

此次活动将金融消费者权益保护与基层社会治理相结合，在化解日常矛盾、提升社区法治素养方面作出 了有效探索，为构建和谐有序的市场环境贡献了金融力量，让依法维权意识在柴米油盐的日常生活中扎 根生长。 市场交易频繁，小额消费纠纷时有发生。银行工作人员精心准备，针对市场经营户与消费者常遇到的缺 斤短两、食品安全、退换货争议等问题，深入浅出地讲解《消费者权益保护法》等法规核心内容，阐明 消费者与经营者的权利边界。他们更着重介绍纠纷解决"工具箱"——从现场协商、寻求市场管理方调 解，到拨打12315投诉热线、向消费者协会反映，直至运用法律武器维权，清晰指引不同层级争议的解 决路径，倡导"依法、理性、便捷"的维权理念。 清晨菜市场人声鼎沸，不同于往常的是，银行工作人员的身影活跃在蔬菜摊位之间。广发银行邹城支行 将"金融知识服务点"搬进了烟火气十足的邹城市凤凰山大市场，围绕"保障金融权益 助力美好生活"主 题，开展了一场接地气的普法宣传活动。 ...

竞赛过程中还发布了金融宣传教育片《尼山圣境里的现代金融智慧》。该影片取景于孔子故里，将国家 金融监督管理总局最新发布的《金融机构产品适当性管理办法》与儒家"五常"—"仁、义、礼、智、 信"相结合，对办法的主旨内容进行了深入浅出的讲解。 下一步，济南分行将以此次竞赛为契机，牢记金融为民，强化使命担当，始终遵循"用心守护 放心托 付"的消保理念，紧扣"金融为民、金融惠民、金融便民"核心目标，将消保工作融入经营发展全过程， 更好的保障金融消费者合法权益。 为深入践行金融工作的政治性、人民性，不断构建"大消保"工作格局。9月16日，济南分行举办"用心守 护 放心托付"消费者权益保护知识竞赛决赛。山东金监局消保处、山东青年政治学院及分行相关人员现 场观看比赛。 本次竞赛是分行打造 "金融安全第一课"宣教品牌的重要举措。比赛组织过程中，分行员工与山东青年 政治学院的老师同学们共同设计题目、编排节目，原创了一批涵盖小品、相声、说唱、配音等多种形式 的金融宣教节目，创新模式送金融知识"进校园"，寓教于乐。 ...