Core Insights - AI technology is profoundly transforming talent management in enterprises amid global digital transformation [1] - The establishment of the China Europe Organization Growth and Talent Development Research Center aims to explore how AI can upgrade the human resources service industry and enhance organizational efficiency [1] Group 1: AI's Impact on Talent Management - AI applications will increase information symmetry and lower professional barriers, facilitating talent allocation and complementary advantages within organizations [2] - The transition from HR 1.0 to HR 3.0 involves a shift from focusing solely on professional functions to integrating AI for digital transformation, with only 4% of companies achieving this [2] - AI will create three types of talent: those who create AI, those who use AI, and those who are replaced by AI, emphasizing the need for HR professionals to adopt large-scale AI applications [2] Group 2: Organizational Changes and Talent Value - The trend of digital employees is becoming irreversible in the workplace, necessitating organizations to adapt to this change [2] - The emergence of AI is reshaping the talent value system, leading to a demand for versatile talent, where the salary of PhD graduates may not necessarily exceed that of undergraduates who can effectively utilize AI [2]

Investment Rating - The report does not explicitly provide an investment rating for the shared services and outsourcing industry Core Insights - The shared services and outsourcing industry is evolving into a mature and strategically aligned phase, with over half of respondents rating their SSO/GBS operations as medium maturity, while only 25% consider themselves advanced or progressive [9] - The report highlights the dual focus of shared services on operational efficiency and delivering strategic value, with 90% of respondents aiming to streamline operations to reduce costs and 73% focusing on improving service quality and delivery [9][11] - The findings emphasize the need for organizations to adapt their shared services models to meet the demands of a rapidly changing and increasingly digital business landscape [5] Summary by Sections Current State of Shared Services and Outsourcing - The shared services model continues to solidify its role as a key enabler for businesses amid rapid technological advancements and workforce dynamics [5] - A global survey of over 350 shared services and outsourcing executives reveals key trends, challenges, and opportunities shaping today's business services [5] Reimagining Operating Models - The shift towards hybrid operating models is becoming more prominent, emphasizing flexibility in outsourcing, ownership, and remote versus on-site work [15] - 69% of organizations are currently operating or transitioning to a Global Business Services (GBS) model, indicating a clear trend towards integrated service delivery [16] Talent Acquisition and Workforce Strategy - Attracting and retaining talent remains a critical priority, with organizations facing challenges related to remote work integration and skill shortages [46] - Nearly half of respondents have adopted location-agnostic recruitment practices to access a broader talent pool [47] Process Optimization - Process optimization is a cornerstone of shared services strategy, with organizations focusing on end-to-end process improvements to enhance customer experience [86] - Effective optimization methods include leveraging personnel skills, technology solutions, and overcoming silo effects [87] Future Outlook - The report indicates that shared services centers are likely entering a phase of expansion, driven by the need for operational efficiency and innovation [79] - Organizations are encouraged to focus on understanding their processes to drive improvements and align with business objectives [84]