节日期间，亲朋好友外出聚餐应选择证照齐全、环境整洁的餐饮场所。自觉践行"光盘行动"，根据就餐 人数和食量合理点餐，从自身做起拒绝食品浪费。网络订餐时，需特别关注店铺资质、食品留样或溯源 信息，严防病从口入。 三、提前规划，谨防旅游欺诈 三天小长假，很多人更青睐于短途周边游。出游前应合理安排行程，提前预订车票、酒店住宿及景区门 票，预订时应格外留意退改签政策。如选择参团游，应仔细查看旅行社资质，并签订规范合同。警惕明 显低于市场价的"低价游"，避免落入强制购物、随意增加自费项目等消费陷阱。 （来源：东北新闻网） 2026年元旦到来之际，为了您能度过一个欢乐、祥和的节日，辽宁省消费者协会结合节日消费热点，发 布如下消费提示。 一、理性购物，警惕促销陷阱 节日期间，商品琳琅满目，购买时应选择信誉良好的平台或商家，面对"打折""满减""秒杀"等促销宣 传，需保持理性, 建议多方比较，谨慎决定。对于预售商品，预付定金前，应详细了解尾款支付时间、 退款条件等规则，以防被套路。 二、安全饮食，杜绝餐饮浪费 消费过程务必向商家索要并妥善保管发票、收据、电子订单、聊天记录等消费凭证。发生消费纠纷 【下载黑猫投诉客户端】时，应先 ...

Core Viewpoint - The Nanning Market Supervision Administration has issued consumer tips for the 2026 New Year holiday to ensure consumer rights and promote rational consumption [1] Group 1: Consumer Awareness - Consumers are advised to choose reputable supermarkets and markets, avoiding unqualified vendors, and to check for certified measuring tools to prevent shortchanging [2] - It is important to verify original prices and discount rules during promotional activities to avoid traps like price inflation before discounts [2] Group 2: Dining and Accommodation - When dining out, consumers should prefer restaurants with transparent kitchens and clarify pricing and cancellation policies when booking holiday gatherings [3] - During the New Year period, consumers should confirm hotel details and service policies in advance, and practice responsible dining by minimizing food waste [3] Group 3: Travel and Outdoor Activities - Travelers should select licensed travel agencies and sign written contracts detailing itineraries and service standards, avoiding verbal agreements or unreasonable low-price tours [4] - For outdoor activities, it is essential to use certified equipment and follow environmental protection practices [4] Group 4: Financial Management - When purchasing prepaid cards for services like beauty or fitness, consumers should choose stable businesses and avoid depositing large sums at once [5] - It is crucial to review contract terms carefully and ensure clarity on usage, validity, and refund conditions [5] Group 5: Consumer Rights Protection - Consumers should keep receipts and records of transactions to support claims in case of disputes, and can report issues through official channels if necessary [6] - It is emphasized that consumers must act reasonably in exercising their rights and avoid fraudulent practices [6]

（来源：内蒙古日报） 转自：内蒙古日报 本报12月31日讯 （记者 李国萍）元旦将至，为切实保障消费者合法权益，内蒙古自治区消费者协会发 布消费提示，提醒消费者要增强防范意识，做到安全消费、理性消费、放心消费，依法维护自身合法权 益。 首先要严守价格底线，警惕欺诈陷阱。消费时务必认准明码标价的商品，主动要求商家清晰公示商品及 服务价格、收费明细、优惠条件等关键信息，坚决抵制"先提价后打折""模糊收费""低标高结"等各类价 格欺诈行为。 针对餐饮住宿、景区门票、交通出行等节日消费热点领域，要格外留意是否存在强制捆绑消费、单方面 毁约加价、虚构原价促销等违规情形；购买跨年夜套餐、节日特供商品时，务必提前与商家确认定价细 则，避免后续纠纷。 办理美容美发、健身、家政等行业预付卡时，优先挑选证照齐全、信誉良好、经营稳定的商家，务必签 订书面合同，明确卡券有效期、退款条件、服务标准等关键条款，切勿盲目一次性大额充值，防范商 家"关门跑路"风险。 选择正规电商平台及高信誉商家进行交易，拒绝点击陌生链接、轻信弹窗广告；下单前仔细确认商品规 格、型号、售后政策，收货时当场查验包装是否完好、商品是否与订单一致；全程留存订单截图 ...

一、为什么消费前要查看投诉记录？ 消费的本质是购买商品或服务，但信息不对称常让消费者处于被动。商家宣传往往突出优势，而真实的 服务质量、售后响应、问题处理效率，却可能藏在用户评价与投诉记录里。尤其在食品、餐饮、快递、 电商等高频消费行业，历史投诉集中反映的往往是商家的系统性短板或常见纠纷类型。 例如，某连锁外卖品牌若多次被投诉"餐品中有异物""商家不处理"，或某网红零食品牌常出现"包装破 损""保质期问题"，那么这些信息就是重要的消费预警信号。提前查看，相当于为本次消费增加了一 道"风控筛查"，避免自己成为下一个投诉者。 二、哪些投诉渠道的信息值得参考？ 在消费决策前，你是否也曾担心"踩坑"？尤其是在日常高频消费领域，如餐饮、外卖、网购食品 等，"吃出异物"类投诉屡见不鲜。这不仅影响消费体验，更可能涉及健康安全。如何提前预判商家服务 质量，有效规避风险？其实，借助公开、透明的消费者投诉 【下载黑猫投诉客户端】平台查询历史记 录，正成为越来越多人"消费前避坑"的实用策略。 目前，消费者可通过多种公开平台查询企业或商家的投诉历史，不同平台各有侧重： 三、以"食品安全"投诉为例，如何有效利用平台信息？ 第一步：多平 ...

当消费权益受到侵害时，12315是大多数人最先想到的维权途径。作为国家市场监督管理总局的官方平 台，它确实具备权威性和强制力。然而，我国的消费维权 【下载黑猫投诉客户端】体系是多元化的， 除了12315，还有许多正规、有效的投诉渠道，它们在不同的场景下能发挥独特作用。了解并善用这些 渠道，能让你在维权时更加从容、高效。 一、政府行业主管部门热线：专业问题找专家 许多消费领域有专门的政府主管部门，它们拥有更专业的管理权限和行业洞察。针对特定类型的问题， 向这些部门投诉往往能得到更精准的跟进。 这些行业热线往往能将投诉直接转办至有管辖权的专业处室处理，对于涉及行业规则、技术标准的问 题，处理起来更具专业性。 二、消费者组织：专业调解与社会监督 各级消费者协会（消协）或消费者权益保护委员会（消保委）是依法成立的社会组织，其核心职能是调 解消费纠纷。与政府部门的行政调解不同，消协的调解更具社会性和灵活性，旨在促成双方在平等自愿 基础上达成和解。 三、媒体与互联网公益投诉平台：便捷对接与舆论助推 这类平台由主流媒体或大型互联网企业运营，核心价值在于利用其技术便捷性、传播影响力和平台对接 能力，搭建消费者与企业之间的快速 ...

Core Viewpoint - The article emphasizes the importance of utilizing public complaint information to enhance consumer decision-making in the high-frequency consumption area of food delivery, helping to avoid common pitfalls in the dining experience [1][8]. Group 1: Official Complaint Channels - The most authoritative source for checking a business's reputation is the official complaint public platform, particularly the national 12315 platform, which is directly operated by market supervision departments [2][9]. - Consumers can input the business name or unified social credit code to check for complaint records, issues involved, and handling results, providing high credibility and reflecting the business's administrative penalties or repeated complaints [2][9]. Group 2: Industry Supervisory and Association Channels - In addition to the comprehensive 12315 platform, specific industries have their supervisory or self-regulatory organizations that accept complaints and may publicly disclose industry situations [10]. - For instance, local food safety reporting hotlines and associations like the Chinese Culinary Association provide warnings and typical cases, focusing on common industry issues such as unclear labeling of pre-packaged food [10]. Group 3: Media and Third-Party Complaint Platforms - Third-party consumer complaint platforms, operated by media or internet companies, gather a wealth of consumer feedback, forming a rich "word-of-mouth database" [3][11]. - Platforms like Black Cat Complaints allow users to easily submit complaints and view public complaint content, serving as an important window to observe business service responses and consumer pain points [3][11]. Group 4: Social Media and Local Life Platforms - Social media platforms and local life apps, such as Weibo, Xiaohongshu, and Meituan, provide real-time updates and evaluations of businesses, reflecting consumer dissatisfaction in a more direct and emotional manner [5][15]. - While the information may be fragmented and requires cross-verification, it can quickly highlight newly emerging issues, helping to build a more comprehensive picture of a business's reputation [6][15]. Group 5: Summary and Recommendations - Checking complaint records before consumption is a form of "proactive defense," especially for high-frequency food delivery consumption [7][16]. - Establishing a habit of reviewing complaint records, particularly when trying new restaurants or brands, can significantly protect consumer rights and help avoid common consumption pitfalls [7][16].

Core Viewpoint - The article emphasizes the establishment of a multi-level consumer rights protection system in China, which includes administrative regulation, industry self-discipline, public mediation, and public opinion supervision, providing consumers with various channels for complaint resolution [1][7]. Official Complaint Channels: The Most Authoritative Support - The 12315 platform, operated by market regulatory authorities, is highlighted as the most widely covered and authoritative consumer complaint channel, integrating various complaint hotlines and efficiently handling disputes related to product quality, false advertising, and price violations [2][8]. - Specific industry complaint channels exist, such as the postal service complaint platform (12305) for delivery issues, and the telecommunications complaint center (12300) for telecom-related problems, which offer more precise and efficient handling of complaints in their respective fields [2][8]. Industry Self-Discipline and Association Mediation: Professional and Efficient Supplementary Channels - Various industry associations and self-regulatory organizations provide mediation services for consumer disputes, with the China Consumers Association and local consumer associations playing a significant role in this process [3][9]. - Large e-commerce platforms and internet companies have established their own complaint systems, which are noted for their quick response times and management authority over merchants, making them suitable for resolving clear and evidence-supported online consumer disputes [3][9]. Third-Party Public Welfare Complaint Platforms: Convenient and Transparent New Choices for Public Opinion Supervision - Recent years have seen the rise of internet platforms offering public welfare complaint channels, which are favored by consumers, especially younger demographics, for their convenience and transparency [4][10]. - Platforms like Black Cat Complaints allow users to submit complaints easily and track the progress in real-time, enhancing the visibility of the complaint process and alleviating anxiety during waiting periods [4][11]. Choosing the Right Complaint Channel Based on Individual Circumstances - The article suggests that consumers should prioritize official channels for serious violations, utilize industry-specific channels for disputes within large platforms, and consider third-party platforms for issues involving unresponsive customer service [10][13]. - It emphasizes the importance of preserving evidence and making reasonable demands, which aids in the smooth resolution of disputes, regardless of the chosen complaint channel [10][13].

Core Viewpoint - The rapid development of the e-commerce industry has led to increased consumer risks, including false advertising, product quality issues, and difficulties with after-sales service and returns. Consumers are increasingly checking complaint platforms before making purchases to identify potential risks and make more informed decisions [1][2]. Group 1: Importance of Checking Complaint Information - Consumers often realize the need for rights protection only after encountering problems, which can be time-consuming and challenging. By focusing on merchants' complaint records during the decision-making phase, consumers can identify risky merchants and avoid disputes [2][8]. - Common consumer risks include discrepancies between products and descriptions, shipping and logistics issues, slow after-sales service, and unilateral changes in rules by merchants in prepaid card or membership scenarios [2][8]. Group 2: Official Complaint Platforms - The 12315 platform is a highly credible official complaint channel, covering a wide range of consumer disputes, including product quality and false advertising. It is managed by the State Administration for Market Regulation and allows consumers to file complaints through various means [3][9]. - Different industries have specific complaint channels, such as the Ministry of Industry and Information Technology for internet services and the Postal Industry Complaint Center for delivery issues, which are more efficient in handling industry-specific problems [3][9]. Group 3: Third-Party Complaint Platforms - Third-party complaint platforms, like the Black Cat Complaint platform, serve as important supplements for consumer rights protection. They offer easy operation and timely feedback, leveraging media and public opinion to resolve issues [4][10]. - The Black Cat platform allows users to submit complaints quickly, with a process that typically takes less than five minutes. It also provides real-time updates on complaint progress and maintains transparency by displaying complaint content after anonymization [4][11]. Group 4: Effective Use of Complaint Platforms - Consumers should develop the habit of checking complaint platforms before making purchases. This includes searching for the merchant's name to review recent complaint numbers, types, resolution rates, and response attitudes [5][12]. - Attention should be paid to recurring issues, such as "non-delivery" or "poor after-sales service," which may indicate systemic service shortcomings. Consumers can also refer to industry complaint reports or monthly rankings to avoid high-risk purchases [5][12].

Core Viewpoint - The theme for 2025, "Building Satisfactory Consumption Together," sets a clear tone for consumer rights protection across the nation, focusing on enhancing consumer experience and exploring paths for high-quality consumption and effective rights protection. Group 1: Beijing Initiatives - Beijing Consumer Association has implemented measures to address urgent consumer issues, enhancing complaint handling efficiency and establishing a multi-faceted rights protection system [1] - The "96315 Consumer Dispute Mediation Green Channel" has seen 21 companies participate, resolving 12,137 complaints with a completion rate of 97.94%, recovering over 205,000 yuan for consumers [1] - The association has conducted 80 consultations with key enterprises based on complaint data and processed a total of 34,990 complaints throughout the year [1] Group 2: Shanghai Actions - Shanghai Consumer Rights Protection Committee focuses on social supervision and has conducted targeted investigations into consumer issues, particularly in the health sector [3] - A significant case involved the detection of false advertising in Antarctic krill oil, leading to a public apology and product recall by the involved company [3] - The committee has also addressed issues related to spam messages, pushing telecom operators to implement real-name registration for senders by June 2025 [4] Group 3: Jiangsu Developments - Jiangsu Consumer Rights Protection Committee has prioritized consumer surveys, revealing that seat locking practices among airlines range from 19.90% to 62.10%, prompting calls for self-regulation [5] - The committee has also investigated new consumption issues related to live streaming sales, identifying misleading practices and advocating for stricter content review [5] - In a survey focused on elderly tourism, the committee highlighted issues such as age restrictions and inadequate services, providing actionable recommendations [6] Group 4: Sichuan Innovations - Sichuan Consumer Rights Protection Committee has initiated civil public interest litigation, achieving a notable case in the agricultural sector with punitive compensation agreements [7] - The committee has developed a management approach for public interest litigation compensation, ensuring funds are used directly for consumer benefits [7] - The province has also seen significant engagement on the "National Consumer Association Smart 315" platform, with 23,758 companies registered [8] Group 5: Hunan Strategies - Hunan Consumer Rights Protection Committee has adopted a "four-wheel drive" approach to enhance consumer rights through digital empowerment and social governance [9] - The committee has established consumer complaint stations and educational bases to address new consumption disputes at their source [10] - It has also organized various consumer education activities to foster a mature consumption culture among different demographics [10] Group 6: Guangdong Initiatives - Guangdong Consumer Committee has launched the "3·15 Golden Autumn Shopping Festival," attracting over 150 companies and benefiting approximately 2.3 million consumers [11] - The province has implemented a "double commitment" quality improvement initiative, resulting in the addition of 22,701 "reliable consumption commitment units" [11] - The committee has also enhanced its complaint handling platform, processing 3,539 consumer complaints and recovering 8.76 million yuan in losses [12] Group 7: Zhejiang Efforts - Zhejiang Consumer Rights Protection Committee has organized over 300 promotional events, generating sales of 1.689 billion yuan [13] - The committee has established a multi-faceted dispute resolution system, achieving a 96% success rate in mediation through local government involvement [14] - It has also conducted extensive consumer education activities, reaching over 3 million views on various platforms [15] Group 8: Jiangxi Actions - Jiangxi Consumer Rights Protection Committee has conducted 474 consumer education activities and established 634 service points to enhance consumer awareness [16] - The province has processed over 980,000 complaints, recovering more than 86 million yuan for consumers [17] - It has also initiated cross-provincial public interest litigation to strengthen consumer rights protection [17] Group 9: Hubei Developments - Hubei Consumer Committee has organized numerous promotional activities, resulting in sales of 5.352 billion yuan during the "3·15 Golden Autumn Shopping Festival" [18] - The province has added 1,009 new companies to its "seven-day no-reason return" commitment, increasing consumer protection [19] - The committee has also issued multiple consumer alerts in collaboration with neighboring provinces to enhance consumer awareness [19] Group 10: Henan Initiatives - Henan Consumer Association has facilitated the registration of 14,349 companies on the "National Consumer Association Smart 315" platform, handling 19,745 complaints [20] - The association has established guidelines for collective litigation, successfully resolving a contract dispute case [21] - It has also issued consumer alerts regarding various market practices, helping consumers identify risks [21] Group 11: Ningbo Actions - Ningbo Consumer Rights Protection Committee has received 233,000 complaints, recovering over 61 million yuan for consumers [23] - The committee has implemented a complaint tracking system and established a credit evaluation system based on complaint response rates [23] - It has also launched promotional activities to enhance consumer engagement and trust in local businesses [23]

Core Insights - The China Consumers Association (CCA) has made significant progress in consumer rights protection and market development, with 1.533 million complaints processed and 690 million yuan recovered for consumers in the first three quarters of 2025 [1] Group 1: Digital Consumer Rights Protection - The launch of the "Consumer Check" WeChat mini-program allows consumers to easily find businesses that offer unconditional returns, covering over 215,000 merchants nationwide [1] - The "National Consumer Smart 315" platform has registered over 2.476 million consumers and 91,000 businesses since its trial run in March 2024, recovering over 1.17 billion yuan for consumers [2] - The platform's new "Scan to Identify Products" feature enables consumers to verify product information by scanning barcodes, enhancing consumer oversight [2] Group 2: Legal Framework and Advocacy - CCA is strengthening consumer rights through public interest litigation and legislative advocacy, participating in the revision of 23 laws and regulations, and providing 86 targeted suggestions [3] - During the "3.15" campaign, CCA published 10 typical cases of consumer rights protection to address issues in food safety, medical services, and prepaid consumption [3] Group 3: Consumer Engagement and Market Activation - The "3.15 Golden Autumn Shopping Festival" was held to stimulate consumption, covering over 620 million consumers and generating over 55.26 billion yuan in consumption growth [4][5] - CCA is promoting green consumption through the "China Consumer Green Consumption Guide," which includes 50 actionable suggestions to encourage environmentally friendly behaviors [5] Group 4: Market Supervision and Consumer Education - CCA is actively addressing consumer issues such as "price gouging" in the airline industry and misleading advertising in marriage services, advocating for improved regulations [6][7] - The "Ganjiaokou Consumer Lecture Hall" has hosted 10 sessions on various consumer topics, making professional knowledge accessible to consumers [8] - The "Consumer Association Helps You Choose" WeChat mini-program provides access to 550 product testing results, aiding consumers in making informed purchasing decisions [9] Group 5: Collaborative Governance - CCA is enhancing consumer association capabilities and complaint handling efficiency through collaboration with various government departments and industry associations [11] - Initiatives include consumer protection tips for the elderly and monitoring excessive packaging in products, contributing to regulatory decision-making [11]