Group 1 - Consumer complaints in various regions have highlighted issues such as fraud, false advertising, and prepaid consumption since July 2025 [1] - In Hunan, consumer complaints increased by 23.02% year-on-year, with a total of 20,726 complaints received in the first half of 2025 [2][4] - Quality issues accounted for 30.13% of complaints in Hunan, with price and after-sales service issues following at 15.4% and 14.57% respectively [4] Group 2 - In Hunan, the medical beauty sector saw 213 complaints, primarily due to false advertising and misleading promotional tactics [6] - In Shaanxi, a total of 7,789 complaints were received, with after-sales service and quality issues being the main focus [7][9] - In Guangdong, consumer complaints rose by 30.34% to 538,852, with service-related complaints making up 52.97% of the total [10][12] Group 3 - In Sichuan, 33,824 complaints were received, with prepaid consumption and fraud against the elderly being significant issues [13] - In Tianjin, 4,327 complaints were processed, with after-sales service issues being a major concern [14][15]

Group 1 - The Beijing Municipal Cyberspace Administration, in collaboration with various departments, is enhancing mechanisms to govern the illegal collection and use of personal information across multiple sectors [1] - The special governance focuses on the collection and use of facial recognition information in public places and personal information in offline consumption scenarios [1] - The governance scope includes industries such as transportation, accommodation and tourism, education and training, culture and sports, logistics and commerce, leisure and entertainment, automated vending, transportation services, retail payment, property management, and express delivery [1]

Group 1 - The core viewpoint of the articles emphasizes the importance of enhancing consumer capacity and supporting service consumption through financial measures [1][2][3] - The People's Bank of China has established a 500 billion yuan service consumption and elderly re-loan to encourage financial institutions to increase support for service consumption sectors [1] - The articles highlight the need for financial innovation to support new consumption models such as digital, green, and health consumption [1][2] Group 2 - The articles outline three important directions for financial support to boost and expand consumption: enhancing consumer capacity, improving supply efficiency, and strengthening basic financial services [2][3] - The focus on increasing household disposable income is seen as crucial for stimulating consumer potential and confidence [3] - The articles discuss the necessity of improving consumption infrastructure, including logistics and supply chain efficiency, to facilitate market expansion and quality [3]

Group 1 - The Supreme People's Court has implemented a judicial interpretation regarding prepaid consumption, providing consumers with new rights to protect themselves against businesses that close suddenly or refuse refunds [1] - Consumers are advised to gather essential information about businesses, such as their name, address, and contact details, to facilitate future claims [2][7] - If a business closes and consumers cannot locate them, they can seek compensation from the venue owner if the venue failed to verify the business's qualifications [3] Group 2 - Consumers have the right to request refunds under specific conditions, including when businesses fail to provide agreed-upon services or relocate without consent [4] - Refund calculations differ based on the reason for the refund; if the business is at fault, consumers may receive a higher refund amount compared to refunds requested for personal reasons [5] - Businesses cannot impose excessive fees for refunds, and consumers can refuse such charges while seeking assistance from consumer protection organizations [6] Group 3 - Consumers should retain evidence such as contracts, payment receipts, and business licenses to support their claims [7] - Alternative dispute resolution methods, such as filing complaints with consumer associations or market regulatory bodies, are available for consumers who wish to avoid litigation [8] - The new judicial interpretation applies only to contracts signed after May 1, 2023, while contracts signed before this date are governed by existing laws [9]