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消费维权,这些渠道很管用
Xin Lang Cai Jing· 2025-09-28 05:55
Core Viewpoint - The article highlights the pervasive consumer rights issues in various sectors, emphasizing the importance of effective complaint channels like "Black Cat Complaints" and official platforms such as "12315" and "People's Daily Leadership Message Board" for resolving disputes efficiently [1][5][6]. Group 1: Black Cat Complaints - Black Cat Complaints serves as a comprehensive tool for consumer rights protection, allowing users to file complaints across various scenarios, including online shopping and financial services, through multiple platforms like WeChat and Alipay [1][2]. - The platform ensures rapid processing of complaints, with most cases being reviewed on the same day if evidence is complete, alleviating consumer anxiety regarding the complaint process [3]. - Transparency is a key feature, as users can track the status of their complaints in real-time, reducing the likelihood of delays from merchants [4]. Group 2: Official Complaint Channels - The 12315 platform acts as an authoritative resource for addressing serious violations, such as selling counterfeit goods or engaging in false advertising, by facilitating investigations and imposing penalties on non-compliant businesses [5]. - The People's Daily Leadership Message Board is designed to address systemic issues within specific industries, enabling consumers to report widespread problems that may lead to regulatory actions and industry-wide reforms [6][7]. Group 3: Efficient Complaint Process - The article outlines a streamlined process for consumers to follow when filing complaints, emphasizing the importance of gathering necessary evidence and maintaining communication with complaint handlers [9]. - It encourages consumers to utilize both Black Cat Complaints for immediate issues and 12315 for more serious violations, promoting a proactive approach to consumer rights protection [8].
全国首部自贸试验区立法完成修订,上海明确下一步开放新举措
Di Yi Cai Jing· 2025-09-26 09:51
Core Points - The revised "Regulations on the China (Shanghai) Pilot Free Trade Zone" will officially take effect on September 29, 2025, marking the 12th anniversary of the Shanghai Free Trade Zone [1] - The revision aims to provide a solid legal guarantee for the development of a higher-level Shanghai Free Trade Zone, reflecting the need for comprehensive updates due to significant changes in the zone's coverage, management system, and external environment over the past decade [2][3] Summary by Sections Legislative Background - The original regulations, implemented in August 2014, played a crucial role in promoting innovative reforms and served as a model for other free trade zones across the country [2] - The legislative update is seen as a systematic integration of over a decade's worth of reform and innovation measures [2] Key Features of the Revised Regulations - The regulations solidify mature institutional experiences such as foreign investment negative list management, overseas investment filing management, customs facilitation, and the construction of an international trade "single window" [3] - New institutional arrangements are made for emerging trade formats, cross-border trade digitization, and pilot projects for mandatory product certification exemptions [3] Financial and Economic Development - The regulations support the development of technology finance, green finance, and digital finance, tailored to the characteristics of the Shanghai Free Trade Zone [3] - They outline the development direction for key industries such as biomedicine and artificial intelligence [3] Data and Digital Economy - A data security compliance mechanism combining negative lists and operational guidelines will be established to facilitate cross-border data flow [3] - The regulations aim to enhance the digital economy's advantages by promoting data product intellectual property registration and building an international data economic industrial park [6] Business Environment Optimization - The regulations clarify institutional measures in government procurement, intellectual property protection, and ecological environmental protection to improve the business environment [3] - They align with the latest World Bank assessment indicators for the business environment [3] Future Directions - The Shanghai Free Trade Zone will deepen investment openness and trade facilitation, including the implementation of a national and pilot version of the cross-border service trade negative list [4][5] - There will be a focus on developing new trade formats and promoting trade transformation and upgrading [5] - The zone aims to enhance the gathering and radiating capabilities of strategic elements, particularly in the financial sector [5][6] Innovation and Industry Development - The regulations encourage foreign investment in R&D centers and support multinational companies in establishing regional headquarters with R&D functions [7] - They emphasize the importance of integrating innovation across the entire industry chain, particularly in key sectors like integrated circuits and high-end manufacturing [7]
购物前怕踩坑?想知道售后靠不靠谱?来黑猫投诉看看真实反馈
Xin Lang Cai Jing· 2025-09-16 04:39
不少人都有过类似的经历:买东西时只看了好评,结果收到货却与描述差距很大;报了培训班时被优惠 活动吸引,后来却发现退费困难。看评价、刷口碑,几乎成了消费前的固定动作,但这些信息未必完 整。广告可以美化,评价区可能存在刷单,真正能反映服务和售后情况的,往往是那些被公开的投诉记 录。 很多消费者总是在问题出现后才想到投诉,过程往往要花费数周甚至数月。但事实上,消费前花几分钟 查询投诉信息,就可能避免掉入不必要的麻烦。评价看一看,投诉也查一查,把正面与负面信息结合起 来,才能让消费决策更全面。 监管部门的处罚公告、平台内部的差评与仲裁记录,以及第三方投诉平台 【下载黑猫投诉客户端】的 公示,都是容易被忽视却很有价值的参考。消费前花几分钟去看看这些"负面信息",往往能避免掉进常 见的陷阱。 平台内部:看评价也看纠纷记录 在电商、外卖或出行平台,除了"好评率",其实还能看到更多维度的信息。比如商品评价区的"差评标 签",往往集中反映出主要问题;部分平台还会在规则页面公开仲裁案例或"先行赔付"的典型情形。消 费者在消费前,不妨点开这些内容,了解该商家是否存在反复出现的服务问题。 官方渠道:处罚公告与黑名单 监管部门会定期公 ...
求才“郑”渴 “职”等你来
Zheng Zhou Ri Bao· 2025-09-16 01:22
Core Viewpoint - The event aims to connect job seekers, particularly recent graduates and unemployed youth, with potential employers across various industries, facilitating employment opportunities in the region [1] Group 1: Event Details - The recruitment fair will take place on September 20, from 10:00 to 13:00, at the first floor of Wanda Square, with entry through Gate 5 [1] - The event is organized by the Jinshui District Human Resources and Social Security Bureau in collaboration with the Cultural Road Street Office and Henan 123 Talent Network [1] Group 2: Target Audience - The recruitment targets recent graduates, high-level talents, unemployed youth, job changers, and skilled young individuals [1] - Specific groups include college graduates, youth who have not found employment after graduation, and community unemployed youth [1] Group 3: Participating Industries and Job Positions - Participating companies span multiple sectors, including computer science, environmental technology, education, digital intelligence, tourism, media, finance, law, hospitality, automotive, logistics, healthcare, beauty, construction materials, and food [1] - Over 9,700 job positions are available, covering a wide range of professional categories such as management trainees, new media, e-commerce, technology, administration, design, accounting, computer science, engineering, operations management, broadcasting, law, customer service, and internships [1] Group 4: Additional Services - The event will feature a recruitment area, a company display area, and options for job seekers to submit resumes via mobile scanning, enhancing the job matching process [1] - The initiative aims to provide diverse services to job seekers, facilitating face-to-face recommendations and job matching [1]
多地消协发布上半年消费者投诉情况:预付式消费、老年人遭欺诈等问题突出
Sou Hu Cai Jing· 2025-07-29 04:21
Group 1 - Consumer complaints in various regions have highlighted issues such as fraud, false advertising, and prepaid consumption since July 2025 [1] - In Hunan, consumer complaints increased by 23.02% year-on-year, with a total of 20,726 complaints received in the first half of 2025 [2][4] - Quality issues accounted for 30.13% of complaints in Hunan, with price and after-sales service issues following at 15.4% and 14.57% respectively [4] Group 2 - In Hunan, the medical beauty sector saw 213 complaints, primarily due to false advertising and misleading promotional tactics [6] - In Shaanxi, a total of 7,789 complaints were received, with after-sales service and quality issues being the main focus [7][9] - In Guangdong, consumer complaints rose by 30.34% to 538,852, with service-related complaints making up 52.97% of the total [10][12] Group 3 - In Sichuan, 33,824 complaints were received, with prepaid consumption and fraud against the elderly being significant issues [13] - In Tianjin, 4,327 complaints were processed, with after-sales service issues being a major concern [14][15]
北京市纵深推进违法违规收集使用个人信息专项治理
news flash· 2025-07-25 03:53
Group 1 - The Beijing Municipal Cyberspace Administration, in collaboration with various departments, is enhancing mechanisms to govern the illegal collection and use of personal information across multiple sectors [1] - The special governance focuses on the collection and use of facial recognition information in public places and personal information in offline consumption scenarios [1] - The governance scope includes industries such as transportation, accommodation and tourism, education and training, culture and sports, logistics and commerce, leisure and entertainment, automated vending, transportation services, retail payment, property management, and express delivery [1]
全面构建金融服务体系支持提振和扩大消费
Shang Hai Zheng Quan Bao· 2025-06-24 18:12
Group 1 - The core viewpoint of the articles emphasizes the importance of enhancing consumer capacity and supporting service consumption through financial measures [1][2][3] - The People's Bank of China has established a 500 billion yuan service consumption and elderly re-loan to encourage financial institutions to increase support for service consumption sectors [1] - The articles highlight the need for financial innovation to support new consumption models such as digital, green, and health consumption [1][2] Group 2 - The articles outline three important directions for financial support to boost and expand consumption: enhancing consumer capacity, improving supply efficiency, and strengthening basic financial services [2][3] - The focus on increasing household disposable income is seen as crucial for stimulating consumer potential and confidence [3] - The articles discuss the necessity of improving consumption infrastructure, including logistics and supply chain efficiency, to facilitate market expansion and quality [3]
一问到底丨预付式消费司法解释实施 如何保护消费者权益?
Yang Shi Wang· 2025-05-01 16:08
Group 1 - The Supreme People's Court has implemented a judicial interpretation regarding prepaid consumption, providing consumers with new rights to protect themselves against businesses that close suddenly or refuse refunds [1] - Consumers are advised to gather essential information about businesses, such as their name, address, and contact details, to facilitate future claims [2][7] - If a business closes and consumers cannot locate them, they can seek compensation from the venue owner if the venue failed to verify the business's qualifications [3] Group 2 - Consumers have the right to request refunds under specific conditions, including when businesses fail to provide agreed-upon services or relocate without consent [4] - Refund calculations differ based on the reason for the refund; if the business is at fault, consumers may receive a higher refund amount compared to refunds requested for personal reasons [5] - Businesses cannot impose excessive fees for refunds, and consumers can refuse such charges while seeking assistance from consumer protection organizations [6] Group 3 - Consumers should retain evidence such as contracts, payment receipts, and business licenses to support their claims [7] - Alternative dispute resolution methods, such as filing complaints with consumer associations or market regulatory bodies, are available for consumers who wish to avoid litigation [8] - The new judicial interpretation applies only to contracts signed after May 1, 2023, while contracts signed before this date are governed by existing laws [9]