Group 1 - New regulations aimed at consumer protection and market fairness will be implemented starting February, covering various sectors including elderly care, online consumption, investment safety, and public services [1] Group 2 - The national standard for elderly furniture design, effective from February 1, emphasizes risk consideration in materials and promotes smart designs that are easy for seniors to learn and understand [2] Group 3 - The national standard for student nap desks and chairs will also take effect on February 1, focusing on comfort, safety, and durability based on students' physical development characteristics [3] Group 4 - The "silent carriage" service on trains will expand to over 8,000 train sets nationwide, excluding sleeper trains, starting February 1, enhancing travel comfort [4] Group 5 - The "Financial Institutions Product Appropriateness Management Measures" will be implemented on February 1, requiring financial institutions to differentiate between professional and ordinary investors, with special protections for the latter [5] Group 6 - New rules for online trading platforms will take effect on February 1, prohibiting platforms from forcing merchants to offer unnecessary services and preventing practices like "big data price discrimination" against consumers [6]

来源：智通财经 智通财经记者 林平 实习生 黄菊同 2月起，一批涉及支付方式、网络消费、投资安全、文化教育乃至公共服务等领域的法律规范将落地实 施。 智通财经注意到，从保障现金支付、禁止大数据"杀熟"到规范直播电商与金融销售，新规直指日常生活 痛点，着力维护消费者权益与市场公平。同时，静音车厢服务的拓展、行政执法监督的强化以及全民阅 读的法治化推进，标志着公共服务与社会治理正朝着更加规范、精细的方向持续优化。 人民币现金收付及服务规定： 防范、整治拒收行为， 保障现金收付便利性 中国人民银行、国家发展改革委、金融监管总局三部门联合制定《人民币现金收付及服务规定》于2月1 日起正式施行，为人民币法定地位保驾护航。 新规明确要求经营主体在人工收款、面对面服务及线上线下结合的消费场景中必须支持现金支付，并备 足零钱。无人设备需公示现金转换方式，且不得收取额外手续费或设置限制条件。 同时，纯线上服务交易的，比如线上课程、线上充值，需提前公示支付方式，充分尊重大家的知情权和 选择权；委托他人收款的，不管是商家委托商场收银，还是委托其他单位代收，都得通过协议、通知等 书面形式，要求受托方接受现金；如果是银行代收，则银行必 ...

近日 有消费者向 《中国消费者报》3·15消费者之声 全媒体互动平台反映 有直播间推销的白酒 信息公示不全或不公示 记者调查发现 一些直播间在介绍白酒时 有的店铺甚至连资质都看不清 宣称秘酿白酒 对生产厂家、生产地址等 关键信息避而不谈 商品信息集体隐身 近日，《中国消费者报》记者调查发现，在多个白酒直播间内，一款号称"为顶级富豪圈子'泰山会'定制"的秘酿白酒，关键信息在宣传、详情页乃至客服回 应中均被隐藏。 1月6日19时14分，在"周雨霏"直播间内，主播推销一款"泰山会秘酿"白酒，并展示了印着马云、史玉柱、马化腾和王石等名人照片的资料，称这款酒是2008 年专门为"泰山会"定制，由茅台科研所技术总工程师李明英亲调，还特别强调李明英是"茅台第一任厂长李兴发的女儿，现任茅台的总工程师"。 然而，记者在其商品链接中发现，产品参数中品牌为"ZHIDAO/至道"，产品名称为"泰山会秘酿"，生产企业名称、品质认证等信息均未明确标注，商品详情 图片中也没有实物酒的相关信息。该商品来自"悦香樽名酒专营店"，经营主体为常州悦香樽酒业有限公司。 | 产品参数 | | | --- | --- | | 香型 | 酱香型 | | ...

Core Points - A series of important national standards will be implemented starting February 1, aimed at guiding and regulating the development of emerging and future industries, promoting the application of results and standards, protecting consumer rights, and ensuring public safety [1] Group 1: Software and Communication Standards - The Software Process Capability Maturity Model (GB/T 45989—2025) establishes a framework for software process capability, enhancing management levels and promoting the sustainable development of the software industry in China [2] - The 5G Mobile Communication Network Security Technical Requirements (GB/T 46462—2025) set forth security architecture and requirements for access, network security, user privacy protection, and safety services, enhancing communication security capabilities [3] Group 2: Energy and Technology Standards - The Energy Metering Equipment Allocation and Management Guidelines (GB 17167—2025) outline mandatory requirements for energy metering equipment, aiming to improve energy management and economic efficiency in energy-consuming units [4] - The Guidelines for the Transformation of Scientific and Technological Achievements into Standards (GB/T 33450—2025) provide guidance for analyzing and assessing the feasibility of transforming technological achievements into standards, promoting integration with innovation [5] Group 3: Educational and Health Standards - The National Standard for Student Physical Health Testing Equipment (GB/T 19851.12—2025) defines requirements and testing methods for physical health testing equipment, ensuring quality and safety in school sports equipment [6] - The General Technical Requirements for Student Nap Desks and Chairs (GB/T 46016—2025) establish standards for nap furniture in schools, addressing the needs of non-boarding students and promoting their health [7] Group 4: Consumer and Safety Standards - The Guidelines for the Design of Elderly Furniture (GB/T 46015—2025) provide design principles and considerations for furniture aimed at elderly users, enhancing their quality of life and safety [8] - The Barcode Symbol Placement Requirements (GB/T 14257—2025) standardize barcode placement on products, improving data collection efficiency in the supply chain [10] - The Consumer Experience Center Construction and Service Guidelines (GB/T 46705—2025) and the Comparative Testing Requirements for Consumer Goods (GB/T 46708—2025) aim to enhance product quality and service levels through objective evaluations [11] - The Elevator Safety Requirements (GB/T 24803.2—2025) establish safety parameters for elevators, providing a technical basis for safety evaluations [12] - The Basic Requirements for Earthquake Rescue Teams (GB/T 46578—2025) outline capabilities and training requirements for rescue teams, improving disaster response effectiveness [13]

1月26日，盒马相关工作人员表示，事发后公司已成立专项组跟进处理，并希望与周女士私下达成赔偿 与和解。 买鲜百合煮汤，送来的却是"有毒"的水仙球 据周女士讲述，因其孩子感冒，1月2日中午，她通过盒马APP在北京西城区的盒马mini黄寺店下单购买 了鲜百合与苹果，计划用鲜百合搭配家中的梨炖汤给家人食用。下单后，她与丈夫外出健身，货物由家 中母亲代为签收。 （来源：今晚报） 转自：今晚报 "谁能想到盒马会把吃的送成有毒的水仙，没有人会想到的。"近日，北京市民周女士（化名）向津云新 闻反映，其通过盒马APP购买鲜百合时，盒马超市误将具有毒性的水仙球作为百合配送上门，导致其家 中71岁的母亲和12岁的儿子食用后中毒送医。 云南大理大学农学与生物科学学院专家王吉申博士表示，水仙鳞茎易被误认成洋葱、百合，其叶片类似 大蒜。目前水仙中毒无特效解毒药，若发生误食，极端情况会危及生命。 送医被告知误食水仙时间过长，毒素已被吸收 回家后，周女士的老公从垃圾桶里找出了剩余的"百合"，并用手机智能识别软件进行查询，这才发现该 物品实际是"水仙球"，且查询信息中提示"有毒，食用会有生命危险"。 随后，周女士的孩子下床在查看剩余"百合" ...

这种乱象的滋生，与在线旅游平台的盈利模式密切相关。火车票、机票业务受众广、流量大，是平 台为酒店、旅游套餐等高利润业务引流的重要抓手。但在线旅游平台并不具备火车票和机票的独立定价 权，单纯售票利润微薄，于是通过搭售增值服务进行二次收费，就成了平台提高单客价值的捷径。这种 短视行为，看似能博取一时利益，实则透支了平台信誉，损害了行业生态。 在线旅游平台追求盈利无可厚非，但前提是必须坚守底线，恪守法律法规与行业准则，充分保障消 费者的知情权与选择权。平台更应将眼光放长远，摒弃短期逐利思维，学会站在用户的角度思考问题。 与其靠套路赚快钱，不如以优质的产品和服务作为核心竞争力，主动打造透明化、规范化的交易环境， 更好地留住用户。 此外，监管部门应进一步加强对平台的约束，尽快完善相关认定标准与处罚机制，消除监管盲区， 同时强化常态化监管和精准执法力度，加大对违规平台的查处和曝光力度，让"打擦边球"的违规行为无 处遁形。消费者也应增强防范意识，下单时不被"最低价""超值"等噱头迷惑，支付前仔细核对费用明 细、检查是否有未发现的增值服务。一旦误购增值服务，要及时向平台客服与市场监管部门投诉维权。 春运即将拉开大幕，在线旅游 ...

这项集体诉讼最初于 2023 年提起。诉状指出，尽管亚马逊宣传"免费、无忧退货"，但实际上经常"未能为已退货商品发放退款，或对已退货客户重复扣 款"。诉讼还指控亚马逊明知客户并未察觉这些退货问题，导致消费者遭受"巨额不当经济损失"。去年，亚马逊已开始向声称未收到退货退款的客户发放退 款。 除上述赔偿外，亚马逊还同意投入 3.63 亿美元用于改进其退货及退款流程，但公司否认存在任何不当行为。原告律师在和解协议中写道："和解金中的经济 补偿可能将为每位集体诉讼成员提供全额赔偿，外加利息。"目前，该和解方案仍待美国地区法院法官贾马尔 · 怀特黑德批准。 除这起和解案外，亚马逊还需支付 25 亿美元，以了结美国联邦贸易委员会（FTC）对其提起的诉讼，FTC 指控该公司欺骗数百万用户注册 Prime 会员，受 影响的客户现已可提交索赔申请。 IT之家 1 月 27 日消息，亚马逊正通过一项价值超过 10 亿美元（IT之家注：现汇率约合 69.65 亿元人民币）的拟议和解方案来解决有关其错误处理退货的索 赔。据路透社及彭博法律早些时候报道，该和解方案包括 6 亿美元退款，以及向受影响客户额外支付 3.095 亿美元。 ...

Group 1 - Beijing plans to formulate regulations for the development of the artificial intelligence industry as part of its legislative agenda for 2026, which includes 36 legislative topics [1][3] - The legislative agenda aims to support high-quality development in the capital, with a focus on various sectors including private economy and urban governance [3] - The city will also conduct research and discussions on regulations related to market competition, data management, and agricultural technology [3] Group 2 - The Beijing Municipal People's Congress is set to draft regulations for the construction of the Beijing International Commercial Arbitration Center to enhance the city's role in international dispute resolution [2] - Other proposed regulations include those for the protection of cultural heritage sites like the Great Wall and the central axis of Beijing, as well as environmental initiatives such as renewable energy development [2] - The legislative efforts also aim to address urban governance issues, including noise pollution and the management of non-motorized vehicles [2]

Group 1 - In 2025, the Hunan Consumer Protection Committee received a total of 40,511 consumer complaints, recovering direct economic losses of 33.53 million yuan, which helped maintain market order and boost consumer confidence [1] - Quality-related complaints accounted for nearly 30% of total complaints, with 11,874 cases reported, representing 29.31% of the total, an increase of 0.55% from the previous year [3] - Complaints regarding false advertising and pricing issues also saw increases, with false advertising complaints rising by 1.34% and pricing complaints by 0.45%, indicating strong consumer concerns about transparency and fairness [4] Group 2 - Food-related complaints were the most prevalent, with 9,233 cases, making up 35.5% of total product complaints, highlighting ongoing issues with food quality, safety, and labeling [6] - Complaints about daily necessities and clothing also ranked high, with 3,642 complaints about daily goods (14.00%) and 3,040 about clothing and footwear (11.69%), primarily concerning product quality and return difficulties [6] - Public utility service complaints increased significantly, with 1,031 cases reported, a 69.02% rise from the previous year, indicating a growing need for regulation in service quality and pricing in public utilities [8]

来源：硚口市场监管 情况通报 2026年1月23日，我局接消费投诉 【下载黑猫投诉客户端】，反映在太平洋生鲜市场内的"王泉同临水 产品店" "陈序虎水产店" "曹凡水产店"3家水产经营户，存在销售鱼类产品时缺斤少两的行为。 我局已对上述涉嫌违法的3家经营户立案调查，并对市场主办方进行约谈，责令其切实履行主体责任， 加强市场内部管理。 我局始终对侵害消费者权益的违法行为"零容忍"，一经查实，将依法从严查处，坚决维护公平、诚信的 市场秩序。广大消费者如遇类似情况，请注意保留相关证据，并可通过12345热线等渠道反映问题，共 同参与市场监督。 特此通报。 硚口区市场监督管理局 2026年1月26日 ...