食品安全
Search documents
新买奶茶还未开封就看见蟑螂,消费者索赔1000元,蜜雪冰城回应
Mei Ri Jing Ji Xin Wen· 2025-08-16 11:43
Core Points - A consumer reported finding a cockroach in an unopened cup of jasmine milk green tea purchased from a Mixue Ice City store in Ganzhou, Jiangxi, leading to a demand for compensation of 1,000 yuan based on food safety regulations [1][3] - The incident has sparked significant public interest, trending on social media [2] - Mixue Ice City has a history of food safety issues, including previous incidents involving expired ingredients and unsanitary practices [7][10] Company Overview - Mixue Ice City operates over 46,000 stores globally, with more than 99% being franchise locations [15] - The company has seen substantial revenue growth from franchise operations, with revenues of 100.31 billion yuan, 131.02 billion yuan, 195.75 billion yuan, and 182.03 billion yuan from 2021 to 2024 [16] - The company went public in Hong Kong on March 3, 2025, with an initial share price of 202.50 HKD, experiencing a peak increase of over 200% [16] Consumer Rights and Legal Framework - Consumers encountering food safety issues are advised to retain purchase records and evidence, and can escalate complaints to consumer associations or legal authorities if necessary [5][6] - Under Chinese food safety law, consumers can claim compensation for damages, potentially up to ten times the price paid or three times the loss incurred, with a minimum compensation of 1,000 yuan [6]
刚买的奶茶,还没开封就看见蟑螂,消费者索赔1000元,蜜雪冰城相关负责人回应!公司99%门店为加盟店,年内股价涨超120%
Mei Ri Jing Ji Xin Wen· 2025-08-16 11:18
Core Viewpoint - A consumer reported finding a cockroach in an unopened cup of jasmine milk green tea purchased from a Mixue Ice City store in Ganzhou, Jiangxi, leading to a demand for compensation under food safety laws [1][2]. Group 1: Incident Details - The consumer, referred to as "Shaomai," received a refund after reporting the issue, but is seeking an additional compensation of 1,000 yuan based on the Food Safety Law [1]. - The regional manager of Mixue Ice City stated that they are reviewing surveillance footage to determine how the cockroach entered the cup [1]. Group 2: Compensation Context - The demand for 1,000 yuan compensation is compared to a similar case where a consumer found a dead fly in a drink and successfully claimed 1,000 yuan after legal proceedings [3][4]. - In the previous case, the court upheld the consumer's claim, affirming that the compensation request was in line with the Food Safety Law [4]. Group 3: Consumer Rights and Actions - Consumers encountering food safety issues are advised to retain purchase records and evidence, and to communicate with the seller for reasonable compensation [5]. - If the seller refuses compensation, consumers can file complaints with consumer associations or market supervision departments, and ultimately pursue legal action if necessary [6]. Group 4: Company Background and Issues - Mixue Ice City has faced multiple food safety allegations in the past, including incidents involving expired ingredients and unsanitary practices [7][9]. - The company has over 46,000 stores globally, with more than 99% being franchise locations, and has seen significant revenue growth from franchise sales [14][15]. Group 5: Financial Performance - Mixue Ice City's franchise revenue for 2021, 2022, and 2023 was reported at 100.31 billion yuan, 131.02 billion yuan, and 195.75 billion yuan, respectively [15]. - The company's stock price has increased over 120% since its IPO, with a market capitalization of approximately 155.7 billion yuan [15].
“秋奶”出现蟑螂?蜜雪冰城道歉!
新浪财经· 2025-08-16 07:31
Core Viewpoint - The recent incident involving a cockroach found in an unopened cup of milk tea from Mixue Ice City highlights ongoing food safety issues within the company, which has faced over 10,000 complaints related to food safety, particularly concerning foreign objects in beverages [2][8][14]. Group 1: Incident Details - A consumer reported finding a cockroach in an unopened cup of jasmine milk tea purchased from a Mixue Ice City store in Ganzhou, Jiangxi [4][6]. - The company has issued an apology and refunded the consumer, while also stating that they are investigating how the cockroach entered the cup [4][5][6]. Group 2: Complaint Statistics - Mixue Ice City has accumulated over 10,000 complaints on the Black Cat Complaints platform, with many related to finding insects and foreign objects in their products [8][14]. - A recent complaint involved a consumer discovering a bug in a sealed cup of tea purchased through the company's app, indicating a pattern of food safety issues [10][12]. Group 3: Business Model and Financial Performance - As of December 31, 2024, Mixue Ice City operates 46,479 stores globally, with 99.96% being franchise stores, leaving only 17 as company-owned [14]. - The franchise model has allowed Mixue Ice City to expand rapidly, particularly in lower-tier cities, with 23,858 stores located in such areas, accounting for 57.4% of total stores [14]. - Financially, the company reported revenues of 24.21 billion yuan from product and equipment sales, a 21.7% increase year-over-year, and 620 million yuan from franchise services, a 52.8% increase [14].
“秋奶”出现蟑螂? 蜜雪冰城道歉!
Xin Lang Ke Ji· 2025-08-16 07:24
Core Viewpoint - The recent incident involving a cockroach found in an unopened cup of milk tea from Mixue Ice City has raised significant concerns about food safety and the company's operational practices, particularly its heavy reliance on a franchise model [2][4][7]. Group 1: Incident Details - A consumer reported finding a cockroach in an unopened cup of jasmine milk green tea purchased from a Mixue Ice City store in Ganzhou, Jiangxi [4]. - The company has issued an apology and refunded the consumer, while also compensating them 1,000 yuan as per food safety regulations [6][4]. - This incident is part of a larger pattern of complaints, with over 10,000 complaints related to food safety issues, including foreign objects in drinks [7][12]. Group 2: Business Model and Financial Performance - As of December 31, 2024, Mixue Ice City operates a total of 46,479 stores globally, with 46,462 being franchise stores, resulting in a franchise ratio of 99.96% [12][13]. - The company has expanded significantly, adding 8,914 stores compared to the previous year, with 57.4% of its stores located in third-tier cities and below [12][13]. - In 2024, Mixue Ice City's revenue from product and equipment sales reached 24.21 billion yuan, a year-on-year increase of 21.7%, while revenue from franchise and related services grew by 52.8% to 620 million yuan [13].
上海妙可蓝多食品科技股份有限公司8月16日新增投诉,消费者要求退赔费用,赔偿损失
Jin Rong Jie· 2025-08-16 01:06
Group 1 - The company Shanghai Miaokelan Food Technology Co., Ltd. has received a new consumer complaint regarding potential food safety issues related to its dairy products purchased online [1][2] - The complaint was filed by a consumer on June 16, 2025, concerning a purchase made on June 9, 2025, through Tmall [1] - The complaint has not reached a mediation agreement as of August 16, 2025, and is being handled by the Shanghai Fengxian District Market Supervision Administration [2] Group 2 - Shanghai Miaokelan Food Technology Co., Ltd. was established on November 29, 1988, and is located at No. 899, Industrial Road, Building 8, Fengxian District, Shanghai [2] - The company primarily engages in the food manufacturing industry and has a registered capital of 5,137,916,470 RMB [2] - The legal representative of the company is Chai Xiu [2]
新疆乌苏市市场监管局强化食品生产经营企业培训考试
Zhong Guo Shi Pin Wang· 2025-08-15 09:05
Core Insights - The article emphasizes the proactive measures taken by the Urumqi Market Supervision Bureau in Xinjiang to enhance food safety through training and examinations for food production and operation personnel [1] Group 1: Training and Implementation - The training program targets food production and operation enterprises, school canteens, medical institution canteens, elderly care facilities, and centralized dining units [1] - The training adopts a "batch and full coverage" model, focusing on the Food Safety Law, the implementation of food safety responsibilities, and food safety operation standards in catering services [1] - Key topics covered include raw material control, processing procedures, utensil disinfection, and emergency response, with an emphasis on practical issues identified during daily supervision [1] Group 2: Impact and Future Plans - A total of 7 training sessions have been conducted, reaching nearly 1,650 personnel involved in food safety [1] - The bureau plans to continue expanding the coverage of training and examinations, enhancing follow-up inspections and effectiveness evaluations to ensure food production and operation units fulfill their responsibilities [1]
安徽省安庆市望江县市场监督管理局关于公布2025年第八期食品安全监督抽检信息的通告
Zhong Guo Zhi Liang Xin Wen Wang· 2025-08-15 08:12
Core Points - The Wanjiang County Market Supervision Administration conducted food safety supervision and sampling inspections in 2025, revealing that out of 174 batches tested, 167 were qualified and 7 were unqualified [3][4][6]. Group 1: Inspection Results - A total of 174 batches of food were sampled, with 167 passing and 7 failing the safety standards [3][6]. - The inspection covered various food categories, including pastries and agricultural products, with specific attention to pesticide residue limits as per GB 2763-2021 [4][6]. - The unqualified products included items with excessive pesticide residues and improper labeling [4][5]. Group 2: Consumer Guidance - Consumers are advised to purchase food from reliable sources, check packaging for production dates, shelf life, and ingredient lists, and avoid products without clear labeling [3][4]. - In case of purchasing unqualified products, consumers should stop consumption and contact the manufacturer or distributor [3][4]. Group 3: Specific Non-compliance Cases - Specific unqualified products included pastries with illegal food additives and agricultural products with pesticide residues exceeding legal limits [4][5]. - For instance, a product was found with a pesticide residue of 0.0204g/kg, which is above the permissible limit [4][5].
三全食品股份有限公司8月15日新增投诉,消费者要求赔偿损失
Jin Rong Jie· 2025-08-15 05:32
Group 1 - The core issue involves a consumer complaint against Sanquan Foods Co., Ltd. regarding potential food safety problems with frozen dumplings purchased online [1][2] - The complaint was filed on July 4, 2025, by a consumer who sought compensation for alleged damages [1] - The case has not reached a mediation agreement as of August 15, 2025, and is being handled by the Zhengzhou Huiji District Market Supervision Administration [2] Group 2 - Sanquan Foods Co., Ltd. was established on June 28, 2001, and is located in the Zhengzhou Comprehensive Investment Zone [2] - The company primarily engages in the agricultural and sideline food processing industry [2] - The registered capital of Sanquan Foods is approximately 879.18 million RMB [2]
山西省晋中市和顺县市场监督管理局关于2025年第2期食品安全监督抽检情况的通告
Zhong Guo Zhi Liang Xin Wen Wang· 2025-08-15 04:57
Summary of Key Points Core Viewpoint - The recent food safety supervision and sampling conducted by the Heshun County Market Supervision Administration revealed that out of 99 food samples tested, 94 were compliant with national food safety standards, while 5 samples were found to be non-compliant, prompting immediate legal action against the non-compliant products [3]. Group 1: Sampling Results - A total of 99 food samples were collected across 18 categories, including agricultural products, beverages, and processed foods [3]. - 94 samples were deemed compliant, resulting in a compliance rate of approximately 95.9% [3]. - 5 samples were identified as non-compliant, which will be addressed according to relevant laws and regulations [3]. Group 2: Non-Compliant Products - Specific non-compliant products included various vegetables and food items, with detected harmful substances exceeding permissible limits [6]. - For instance, certain samples contained residues of pesticides such as chlorpyrifos and imidacloprid, which were above the allowable thresholds [6]. - Consumers are encouraged to report any identified non-compliant products through the designated complaint hotline [3].
市监总局:全国抽检饮料11.19万批次,不合格率0.57%
Jing Ji Guan Cha Wang· 2025-08-15 03:08
经济观察网 据"市说新语"微信公众号消息,近日,国家市场监管总局发布数据,截至7月底,全国市场 监管部门共对饮料产品开展监督抽检11.19万批次,涵盖微生物、质量指标、食品添加剂、重金属、有 机污染物等8个类别94个项目,检出不合格样品636批次,不合格率0.57%,不合格问题主要为微生物指 标不达标、质量指标不符合标准等,饮料类食品整体质量安全状况良好。国家市场监管总局指导各地压 实企业主体责任,对抽检不合格产品立即采取下架、封存、召回等措施控制风险;督促饮料生产经营者 严格落实食品安全主体责任,加强生产过程质量安全控制,优化生产工艺,对相关违法违规行为依法从 严查处,切实维护市场秩序和消费者合法权益。 ...