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十年谣言治理之路:从信息净化到信任重构2015-2025|腾讯新闻较真十周年谣言治理白皮书
腾讯研究院· 2025-12-18 12:21
研究背景与意义 方法论与数据来源 十大核心发现 第二章 十年谣变简史 2.1 十年谣言分期与时代烙印 2.1.1 第一阶段(2015-2019):常识启蒙与生活谣言的高发时期 2.1.2第二阶段(2020-2022):重大公共事件与社会焦点的视频化蔓延 2.1.3第三阶段(2023-2025):AI融合下的内容多元化与鉴伪挑战 2.2谣言生产与传播生命周期解析 2.2.1谣言形态与手法的迭代升级 2.2.2谣言生产动机的演化 2.2.3谣言生命周期解析 2.2.4"常青树"谣言与"昙花一现"谣言 2.3 2016~2025历年最热谣言 第三章 谣言传播方式的升级与公众认知的演变 3.1谣言传播的"渠道革命":从文本到短视频与算法裂变 3.1.1门户网站与社交媒体初期:文本与弱关系链的扩散 3.1.2圈层化与即时性:基于强关系传播网络的扩散 3.1.3短视频与算法推荐平台的崛起 3.1.4裂变式、精准化、多元化:AIGC带来的传播挑战 3.2公众角色与心态变迁 3.2.1第一阶段(2015-2019):生活焦虑在前,信息判断在后 3.2.2第二阶段(2020-2022):重大公共事件下的"信息饥渴"与被动求证 ...
“免费采摘”闹剧不断,必须全链条整治
Ren Min Ri Bao· 2025-12-01 01:15
Core Viewpoint - The spread of false information regarding "free picking" events, such as the recent cases in Shaanxi and Inner Mongolia, has led to significant economic losses for farmers and disrupted social order, highlighting the need for accountability and preventive measures against such rumors [1][5][6] Group 1: Impact on Farmers - The dissemination of false claims about free harvesting has resulted in farmers suffering economic losses and having their hard work undermined [1][5] - The phenomenon of "free picking" rumors appears to be on the rise, with multiple instances occurring in a short period, indicating a troubling trend [1][5] Group 2: Role of Media and Social Platforms - Some self-media accounts prioritize traffic over truth, spreading exaggerated or fabricated claims about "free picking" to attract attention [5][6] - Official media have also contributed to the problem by failing to verify information before sharing, inadvertently endorsing the rumors [5][6] Group 3: Need for Systematic Solutions - Addressing the issue of "free picking" rumors requires a comprehensive approach, including strengthening platform responsibilities and improving content verification mechanisms [6] - There is a call for enhanced public awareness and education to encourage skepticism and verification of sensational claims [6]
抖音:某电商平台在操控舆论
Zheng Quan Shi Bao· 2025-11-11 12:50
Group 1 - Douyin has refuted rumors regarding penalties for selling Moutai below market prices, stating that the reports are misinterpretations [1][3] - The platform has initiated a special action to address complaints about merchants and influencers using "fake low-price Moutai" for misleading promotions [1] - Douyin emphasized that the spread of these rumors is harmful to consumer choices and the platform's rights, urging all parties to respect the truth and maintain a healthy market environment [3] Group 2 - Douyin accused certain media outlets of deliberately continuing to spread the rumors even after official clarification, suggesting manipulation by a competing e-commerce platform [3] - The company highlighted the importance of combating misinformation in the digital space, indicating potential legal actions against those who intentionally distort facts [3]
李亮:AI让制造谣言变得更容易,谣言治理是抖音今年最重要的工作之一
Xin Lang Ke Ji· 2025-10-29 06:12
Core Insights - The Vice President of Douyin Group, Li Liang, emphasized that AI, like algorithms, is merely a tool that can facilitate the spread of rumors while also being utilized to combat them [1] - Douyin has been actively employing large model capabilities to manage rumors, with intelligent agents capable of quickly searching authoritative sources online to identify and address false information [1] - The company recognizes that technology is just a means, and effective rumor control requires contributions from media organizations, government platforms, and individual users to provide debunking clues and authoritative evidence [1] - Rumor management is highlighted as one of Douyin's most important tasks for the year, with ongoing efforts to enhance product features to create a safer and more trustworthy platform environment [1]
骑手集体关机半小时配送费翻倍?美团回应:系谣言
Core Viewpoint - The rumors regarding delivery riders collectively shutting down their services to increase delivery fees have been confirmed as false by Meituan [2][4]. Group 1: Rumor Details - Various social media posts claimed that delivery riders collectively shutting down their services led to a spike in delivery fees, with specific examples stating fees increased from 3.5 to 6 yuan in half an hour [3]. - The rumors began circulating on October 3, with initial claims originating from cities like Chongqing and Changsha, and later evolving to include Guangzhou and Hangzhou [3]. Group 2: Company Response - Meituan stated that no collective shutdown of riders occurred in Chongqing, Guangzhou, or Hangzhou, labeling the information as rumors [4]. - The company noted that many accounts spreading the rumors are linked to MCN organizations and exhibit signs of AI-generated content, prompting Meituan to report these accounts to relevant authorities for accountability [4]. Group 3: Rider Income Information - Meituan provided insights into rider income, stating that the average monthly income for high-frequency riders is between 6,949 to 10,201 yuan, with skilled riders in major cities like Beijing, Shanghai, Guangzhou, and Shenzhen potentially earning up to 12,826 yuan [4].
大模型“眼睛雪亮” 谣言减少三分之二
Ke Ji Ri Bao· 2025-09-21 23:50
Core Insights - Douyin has implemented AI large model technology for rumor governance, resulting in a 67% reduction in rumor exposure over the past quarter [1][2] - The AI model actively reviews trending information, analyzes content, and determines its authenticity, significantly reducing the processing time from days to hours [1] - The "AI Douyin Truth-Seeking" feature has been upgraded to provide users with links to comprehensive information on potentially misleading content [1][2] Group 1: AI Implementation and Effectiveness - Douyin's AI model can identify the credibility of information sources, including authoritative media and historical rumor databases [1] - The accuracy rate of the AI model in identifying rumors is currently at 85% and is expected to improve further [1] - The "AI Douyin Truth-Seeking" feature is estimated to achieve nearly 100 million exposures per day [2] Group 2: Rumor Management Strategies - Douyin has established a rumor governance ecosystem through various initiatives, including hot topic operations and collaboration with media [2] - The rumor operation team actively verifies the authenticity of information related to rumors, collaborating with local authorities to address specific cases [2] - Despite advancements, challenges remain in completely eliminating rumors due to subjective fabrication and the dynamic nature of information [3]
对“碰瓷式维权”不能姑息
Jing Ji Ri Bao· 2025-05-13 21:48
Core Insights - The article emphasizes the importance of building a solid foundation of integrity in businesses, using the example of Pang Donglai, which prioritizes transparency and customer trust over high profits [1][3] - It highlights the role of regulatory bodies in swiftly addressing misinformation and protecting both consumer rights and legitimate businesses [2][3] - The narrative illustrates the challenges faced by well-known companies in the age of social media, where they can easily become targets for unfounded allegations [3] Group 1: Company Practices - Pang Donglai's approach of clearly labeling prices and offering free returns has resonated with consumers, enhancing their trust despite the low profit margins [1][3] - The company’s commitment to transparency contrasts sharply with industry practices that often rely on vague marketing terms to justify high prices [1][3] Group 2: Regulatory Environment - The timely intervention of market regulators played a crucial role in clarifying the situation, ensuring that the investigation was fair and thorough without being overly punitive [2][3] - Regulatory bodies are encouraged to maintain a balance between protecting consumers and supporting compliant businesses to foster innovation and consumer confidence [2][3] Group 3: Industry Challenges - The article discusses the broader implications of social media scrutiny, where companies face significant risks from unverified claims made by influencers [2][3] - It calls for improved mechanisms among platforms to identify and address misinformation swiftly, preventing the spread of harmful rumors that can damage businesses [3]