Core Viewpoint - Recent user complaints on social media regarding refund issues on Meituan have prompted the company to establish a dedicated customer service team to address these concerns and clarify user inquiries [1][9] Group 1: Refund Issues - Users reported two main categories of refund issues: incomplete refund information updates and failed refund notifications [1][2] - The first category involves delays in updating refund status, leading to user confusion about whether funds have been returned [2][3] - Meituan has optimized its information display for refunds, allowing users to check the status of refunds for orders placed after 2017 independently [1][2] Group 2: Specific Refund Scenarios - Three specific scenarios were identified for the first category of issues: refunds showing as "under review" despite being processed, refunds showing as "0" due to system errors, and users misremembering their original payment channels [3][5] - For the second category, a small number of users experienced "refund failed" notifications due to issues with their payment channels, with Meituan offering a solution to refund amounts to the user's wallet balance [7][9] Group 3: Company Commitment - Meituan has apologized for the shortcomings in its product information display and reiterated its commitment to user satisfaction, emphasizing its long-standing refund policies [9]

Core Viewpoint - Meituan has addressed consumer concerns regarding delayed refunds, stating that the issues stem from incomplete information updates rather than actual refund failures [1][15]. Group 1: Refund Issues - Consumers reported difficulties in receiving refunds, with some claiming refunds from as far back as 2016 and 2018 had not been processed [1]. - The company identified two main categories of refund issues: incomplete information updates and refund failures due to payment channel problems [4][6]. Group 2: Company Response - Meituan's customer service team has been expanded to handle the increased volume of inquiries, and they have implemented a system to trace and clarify refund statuses for users [2][4]. - The company has optimized its information display system to allow users to check the status of refunds for orders placed after 2017, while older orders can be verified through customer service [6][8]. Group 3: Technical Updates - The delay in refund notifications was attributed to technical issues, which have now been resolved, allowing users to see updated refund statuses in real-time [8][10]. - Users were reassured that if they received a "refund successful" notification, the funds had indeed been returned to their accounts, despite potential display errors [7][11]. Group 4: User Experience - Meituan emphasized its commitment to user satisfaction and transparency, stating that every refund can be traced and users can verify the status of their funds [15]. - The company reiterated its long-standing refund policy, which has been a key factor in attracting users to its platform [15].

Group 1 - 361° has partnered with Meituan to enhance its instant retail strategy, allowing consumers to purchase sports equipment from nearby stores with a 30-minute delivery service [2][3] - The collaboration includes promotional offers such as limited-time coupons and discounts for consumers, aiming to provide a cost-effective shopping experience [2] - Meituan's extensive user base and efficient local delivery system will help activate 361°'s nationwide store network, increasing foot traffic and service efficiency [3] Group 2 - The partnership represents a significant step in 361°'s digital retail transformation, focusing on creating a complete online-to-offline (O2O) ecosystem [3] - Future collaborations will explore deeper integration in areas such as membership operations and data insights to develop a new sports consumption ecosystem [3]

Core Viewpoint - The statement addresses the "refund not received" issue circulating online, categorizing it into two main types of problems related to refund information updates and payment channel failures [2] Group 1: Refund Information Issues - The first category of issues pertains to incomplete updates of refund information, which leads to user misunderstandings due to delays in displaying the refund process on the platform [2] - The second category involves a small number of orders showing "failed" refund status, primarily due to anomalies in users' bank cards or third-party payment tools, preventing refunds from being processed back to the original payment method [2] Group 2: Refund Process and User Guidance - The company emphasizes that every refund transaction is traceable, and users can check the status of their refunded funds, apologizing for any misunderstandings caused by inadequate or untimely information display [2] - Following the acquisition of Mobike, the company has opened a refund channel for Mobike users to return their deposits, reminding users that some have yet to apply for their deposit refunds through the Meituan app [2]

Core Viewpoint - Meituan has addressed user concerns regarding "refunds not received" by establishing a special customer service team to investigate and resolve the issues related to refund processes [2][3]. Group 1: Refund Issues - The refund issues reported by users can be categorized into two main types: incomplete updates on refund information and a small number of failed refunds due to issues with users' bank accounts or third-party payment tools [3]. - Meituan has clarified that all refund data is traceable, and users can check the status of their refunds. The company apologized for the misunderstanding caused by the inadequate and untimely display of product information [3]. Group 2: User Guidance - Meituan has reminded users that after acquiring Mobike, it opened a channel for Mobike users to refund their deposits. Some users have yet to apply for their deposit refunds, and Meituan encourages them to do so through the Meituan app [3].

Core Viewpoint - Recent concerns have emerged regarding refund issues on Meituan, with users reporting that refunds for historical orders have not been credited back to their accounts. The company has responded by establishing a dedicated customer service team to address these issues and has made updates to improve the refund process [1][2]. Group 1: Refund Issues - The refund issues reported by users can be categorized into two main types: one involves delays in displaying refund progress information, leading to user misunderstandings, while the other pertains to specific cases where refunds could not be processed back to the original payment method due to issues with the user's bank or payment tool [2][3]. - Meituan has optimized its information display for refunds, allowing users to check the status of refunds for orders placed after 2017 independently. For orders before 2017, users must contact customer service for inquiries [2]. Group 2: User Communication and Resolution - Meituan has addressed common user concerns, clarifying that delays in refund notifications are due to system updates, which have now been resolved. Users are encouraged to refresh their pages to see updated refund statuses [3]. - In cases where refunds are shown as "failed," the company explains that this is often due to issues with the user's payment method. Refunds will be redirected to the user's Meituan balance if the original payment route fails. Users can then request refunds to a new designated bank account or seek assistance from customer service [3].

Core Viewpoint - 361 Degrees, a leading sportswear brand in China, has partnered with Meituan for dual business cooperation, launching its services on Meituan's platform to enhance consumer shopping experiences and open new growth channels for the brand [1][4]. Group 1: Business Collaboration - The partnership includes the integration of 361 Degrees into Meituan's instant retail and group buying services, allowing consumers to purchase products through Meituan's app and receive them from nearby stores within an average of 30 minutes [4][7]. - Consumers can also access group buying discounts through Meituan or Dazhong Dianping apps, which can be redeemed in-store for various promotions, enhancing the shopping experience and driving foot traffic to physical locations [7]. Group 2: Consumer Experience Enhancement - The collaboration aims to meet the increasing consumer demand for efficiency and convenience in shopping, providing a seamless experience for sports enthusiasts to quickly acquire new gear for spontaneous activities [4][7]. - Meituan's promotional strategies, including limited-time cash vouchers and delivery discounts, are designed to lower barriers for consumers, encouraging more frequent purchases and engagement with the brand [4][7]. Group 3: Digital Transformation and Future Plans - This partnership marks a significant step in 361 Degrees' digital retail transformation, leveraging Meituan's extensive user base and efficient local delivery system to enhance service capabilities and expand business reach [7]. - Future collaborations may include deeper integration in areas such as membership operations and data insights, aiming to explore new sports consumption ecosystems and support the development of fitness initiatives [7].

Core Viewpoint - Meituan has addressed user concerns regarding delayed refunds and has established a dedicated customer service team to investigate and resolve issues related to refund status updates [1][2][4] Refund Issues - There are two main categories of refund issues reported by users: incomplete refund information updates and refunds showing as "failed" [1][2] - The first category involves delays in displaying refund progress, leading to user confusion about whether funds have been returned [2][3] - The second category, which affects a smaller number of orders, is due to issues with users' bank accounts or third-party payment tools, preventing refunds from being processed back to the original payment method [2][4] System Improvements - Meituan's technical team has optimized the information display for refunds, allowing users to check the status of refunds for orders placed after 2017 independently [2] - For historical orders prior to 2017, users can still inquire about refund statuses through customer service [2] Refund Notification Issues - Users may not receive timely notifications about refunds due to system delays, leading to misunderstandings about the status of their refunds [3] - Three scenarios can cause confusion: refunds showing as "in review" or "processing," refunds showing a zero amount, and refunds marked as successful but not reflected in the original payment channel [3] Resolution Strategies - In cases where refunds cannot be processed back to the original payment method, Meituan will refund the amount to the user's wallet balance [4] - Users experiencing issues with their wallet balance can request refunds to a new designated bank account or seek assistance from customer service [4] - Meituan emphasizes that all refund data is traceable, and users can verify the status of their refunds [4]

#美团称将帮用户追溯每一笔订单#【 #美团深夜紧急回应#：已修复相关问题，将帮助用户追溯每一笔 订单】 近日，有网友在社交平台发帖称：美团退款进度里如果显示"已被成功受理""退款已完成"，可 能是金额没退，要显示已退回到xx账户才行。网友自查发现，多笔美团订单存在该现象，涉及多个支付 渠道，用户联系客服后重新提交退款，则显示"退款完成"。 8月24日晚间，就近期用户关注的退款问题，美团客服官方微博账户发布一则说明（以下简称"说 明"），称已紧急成立专项客服团队，并针对各类社交媒体等渠道反馈的订单，进行专项搜集、查询、 追溯。目前，已修复退款信息滞后问题，将帮助用户追溯每一笔担心的订单。（美团客服小美，嘉玛） ...

【被指"退款不到账"，美团回应】#美团退款##美团回应退款不到账# 对于网友质疑的"退款未到账"一 事，美团方面给出了回应。 此前多位消费者表示在美团遭遇订单退款难题。有消费者称，2018年审核通过的退款，直至近日才真正 退回自己的银行账户。 有消费者表示，有两笔2016年的订单显示退款0元，客服表示退到余额，但是并未查询到2017年之前的 余额明细，"今天客服打电话让我上传银行流水，确实没有退款，上传之后又说退到余额了，但是他们 也给不出证明。"类似的质疑声在社交媒体刷屏。 8月24日深夜，美团官方发布声明，对于网络上所传的"退款未到账"问题，主要分为两类，抱歉因为产 品功能信息展示不完善、不及时，导致大家产生了误解，"从我们梳理的订单数据看，每一笔退款数据 都可追溯，用户均可查询退款资金去向。"美团表示，已修复退款信息滞后问题，将帮助用户追溯每一 笔担心的订单。 美团表示，现有退款问题主要包括： 第一：退款信息更新不完整，钱不知道退了没有，以及退到了哪里。 第二：退款信息显示"失败"，不知道原因是什么，后续如何退回。 但极端情况下，如果用户"钱包余额"状态异常、功能受限，或注销了相关账户，系统自动退款时， ...