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知名品牌,多家门店关闭?最新回应
凤凰网财经· 2025-03-24 12:59
来源:中国基金报 $$01\quad\quad\bigstar\quad$$ 01 多家门店被曝关闭 日前,多家媒体报道,西安、上海、温州、云南等地的珍爱网线下门店关闭,有会员称,门店突然关闭后,相关服务中断、红娘离职,在向总部客服反映 情况后,也没有任何进展,会员陷入退费难的困境。 基金君在黑猫投诉平台查询发现,近期关于珍爱网的投诉里,有不少消费者反映出现了门店关闭、服务中断的问题。 其中一位消费者表示,他于去年7月在深圳市珍爱网信息技术有限公司昆明分公司签订了线下相亲合同,服务期限截至2025年10月,但在2025年3月4日,该 门店就关门了,至今一直处于关闭状态,无法联系到其公司任一员工,包括法人。 还有消费者称,自己支付超10万元的会员费用。但在服务期内,他没有得到协议中承诺的服务,经营门店也关门了,红娘和经理都已离职,且联系不上退 款人员。 3月24日凌晨,针对媒体报道的多家门店关闭事件,珍爱网发布了《消费者权益保障工作声明》。珍爱网表示,任何门店关闭或合作商调整,均为公司正常 业务优化,不影响珍爱网的整体运营和会员服务。目前,珍爱网一切业务均正常有序展开,用户权益保障机制全面生效中。 02 最新回 ...
珍爱网回应“多店关闭”,称系业务优化!曾被315晚会点名
Nan Fang Du Shi Bao· 2025-03-24 08:03
Group 1 - The core viewpoint of the news is that Zhenai.com is undergoing business optimization, which includes the closure of multiple stores and adjustments with partners, but it assures that overall operations and member services remain unaffected [1][2]. - Zhenai.com has faced public scrutiny due to allegations of consumer deception highlighted during the 2024 CCTV 315 Gala, leading to an investigation by the Shenzhen Market Supervision Administration [1][2]. - The company has established a special task force to address the issues raised and has committed to ensuring that all signed marriage service agreements are fulfilled, protecting member rights despite any operational changes [1][2]. Group 2 - Following the CCTV report, Zhenai.com issued an apology and stated that it would take strict measures to investigate and rectify the identified problems [2]. - The Shenzhen Market Supervision Administration promptly interviewed the company's management regarding the issues exposed during the gala, and the involved stores have suspended operations pending investigation [2].
突然!知名品牌,多家门店关闭?最新回应
Zhong Guo Ji Jin Bao· 2025-03-24 06:20
Core Viewpoint - The company, Zhenai.com, has faced significant backlash due to the sudden closure of multiple offline stores, leading to complaints from members regarding service interruptions and difficulties in obtaining refunds. In response, the company issued a statement assuring that these closures are part of normal business optimization and do not affect overall operations or member services [1][8]. Group 1: Store Closures and Member Complaints - Multiple media reports have highlighted the closure of Zhenai.com stores in cities such as Xi'an, Shanghai, Wenzhou, and Yunnan, with members experiencing service disruptions and difficulties in contacting customer service [4][17]. - Members have reported being unable to access services they paid for, with some having contracts that extend until 2025, yet finding their local stores closed as of March 4, 2025 [4][6]. - Complaints on platforms like Black Cat Complaints indicate that members are seeking refunds, with some claiming to have paid over 100,000 yuan for services that were not delivered [5][6]. Group 2: Company Response and Assurance - On March 24, Zhenai.com released a statement emphasizing that the closures are part of normal business operations and that all services are continuing as usual, with a commitment to uphold member rights [1][8]. - The company has pledged to maintain customer responsibilities and contract obligations, ensuring that all signed service agreements will be honored despite any changes in partnerships [8][12]. - Zhenai.com plans to enhance service transparency by introducing features such as service process records and establishing a user supervision committee to audit service processes [13][14]. Group 3: Company Background and Recent Issues - Zhenai.com, established in August 2005, is a well-known marriage and dating service platform in China, previously ranked first in brand influence within its sector [17]. - The company has faced increasing negative publicity, including being fined 1.7 million yuan for misleading marketing practices and other violations related to consumer rights [17].
人去楼空、多家门店闭店!刚刚,珍爱网回应
21世纪经济报道· 2025-03-24 03:55
Core Viewpoint - The company, Zhenai.com, is undergoing a comprehensive investigation and rectification process in response to recent public concerns regarding the closure of multiple offline stores and the disappearance of service personnel, assuring that member rights will not be compromised [2][4][6]. Group 1: Company Response - Zhenai.com issued a statement emphasizing that any store closures or adjustments with partners are part of normal business optimization and do not affect overall operations or member services [2]. - The company has committed to maintaining customer responsibilities and contract obligations, ensuring that all signed marriage service agreements are fully honored [2][4]. Group 2: Customer Complaints - Numerous offline paid members have reported sudden store closures without prior notice, leading to service interruptions and difficulties in obtaining refunds [4][5]. - Complaints have surged, with over 100 complaints in the last 30 days on platforms like Black Cat Complaints, primarily concerning inducement to consume and difficulties in refund processes [7]. Group 3: Regulatory Issues - Zhenai.com has faced penalties for false advertising, including a fine of 1.7 million yuan for sending fabricated information and promoting false cases [8]. - The company has been criticized for its operational practices, including the use of "virtual personas" to lure potential customers into purchasing expensive membership services [10]. Group 4: Financial Background - Zhenai.com has primarily focused on early-stage financing, with significant strategic acquisitions in later stages, indicating a shift in its business model [10][12].
去年央视315曝光的企业,集体上演“凉凉”大戏?
凤凰网财经· 2025-03-15 15:42
又到了一年一度的"315打假狂欢节",去年的名场面还历历在目:梅菜扣肉里藏着淋巴肉、灭火器越灭火越大、防火玻璃一烧就穿……这些被央视点名"社 死"的企业,如今是卷土重来还是彻底凉透?快来围观他们的"翻车后传"! 01 彻底凉凉组:注销跑路,江湖再见 1. 主板机黑产:连夜注销变"幽灵公司" 去年被曝光的"网络水军神器"主板机黑产,通过将数十台手机主板,安装在同一个主板机箱内,组装成一台主板机,可以操纵游戏、操纵发帖数量,操控 网络投票,如今已成了互联网的"过街老鼠"。 深圳云承未来科技被扒后火速改名换地址,结果今年2月直接注销跑路;另一家云机侠科技3·15当天被处罚,之后直接失联,成了"经营异常钉子户"。 真是"水军头子连夜删号,比塌房爱豆跑得还快!" 2. 假防火玻璃:罚到老板连夜退群 去年315,河北、天津的"假防火玻璃四兄弟"集体翻车,生产的防火玻璃质量不达标。被曝光后,天津顺玻玻璃和保建节能玻璃,瞬间化身"戏精公司"—— 先是拍胸脯喊冤:"问题产品早停产啦!",结果执法人员一查,好家伙,这波"停产大戏"演得比《甄嬛传》还跌宕起伏,造假还是要付出代价。 2024年4月,廊坊龙盾玻璃有限公司因伪造认证标志 ...
婚恋变婚骗,合同藏陷阱!世纪佳缘让他们“人财两空” | BUG
新浪财经· 2025-02-26 00:47
Core Viewpoint - Century Jiajun has upgraded its "AI Lover" feature but continues to face significant criticism regarding its core marriage services, with numerous complaints about false advertising and refund difficulties [1][9]. Group 1: Company Performance and User Complaints - Century Jiajun has received 7,850 complaints on the Black Cat Complaint platform, primarily citing "false advertising," "fraud," and "difficulties in obtaining refunds" [1][9]. - Users report experiences of being misled by service representatives, with promises of personalized service that are not fulfilled after payment [4][6]. - The company has been involved in 301 judicial cases and has faced penalties for misleading commercial practices and failing to provide services as promised [9]. Group 2: Contractual Issues and Consumer Rights - Contracts provided by Century Jiajun contain numerous disclaimers, indicating that the matchmaking services do not guarantee successful outcomes, which undermines prior verbal commitments made by service representatives [6][7]. - Users have reported challenges in obtaining refunds, with some receiving only partial refunds despite not receiving any services [7][9]. - Regulatory bodies in various regions are implementing measures to address consumer complaints, including a "cooling-off period" for refunds and stricter guidelines for marriage service providers [10]. Group 3: Industry Trends and Future Outlook - The marriage service industry is experiencing a shift, with platforms like Century Jiajun facing increasing scrutiny and criticism for their business practices [12]. - Analysts suggest that the simplistic matching algorithms used by these platforms fail to account for the complexities of human relationships, leading to consumer dissatisfaction and potential fraud cases [12].