Workflow
演出票务
icon
Search documents
整治二级票务平台乱象
Jing Ji Ri Bao· 2025-08-14 22:09
Core Viewpoint - The current performance market is facing various ticketing issues, including unclear ticket sources, high premiums, and difficulties in refunds, which negatively impact consumer enthusiasm and the healthy development of the market [1]. Group 1: Ticketing Issues - Secondary ticketing platforms are experiencing problems such as unclear ticket sources and high markups, leading to consumer financial losses [1]. - There are instances where merchants with a "canceled" status are still selling tickets, and tickets marked as sold out on primary platforms are available at inflated prices on secondary platforms [1]. - Merchants often fail to issue tickets after accepting orders, and refund requests are subject to handling fees [1]. Group 2: Responsibilities of Secondary Platforms - Secondary ticketing platforms should not solely consider themselves as intermediaries but must take on corresponding responsibilities [1]. - There is a need for enhanced qualification reviews of merchants and monitoring of price formation to maintain market integrity [1]. - Platforms should disclose ticket sources and flows to the public and regulatory bodies to increase transparency and reduce consumer skepticism [1]. Group 3: Consumer Rights and Market Development - Protecting consumer rights is essential for stimulating enthusiasm for performances and fostering the growth of the performance market [2].
猫眼娱乐预计上半年收入同比增长约10.6%-15.2%至24亿-25亿元
Zhi Tong Cai Jing· 2025-08-08 11:20
Core Viewpoint - The company expects a revenue increase for the first half of 2025, but a significant decline in profit attributable to shareholders compared to the same period in 2024 [1][2]. Group 1: Financial Projections - The company anticipates revenue for the first half of 2025 to be approximately 2.4 billion to 2.5 billion RMB, representing a growth of about 10.6% to 15.2% compared to 2.171 billion RMB for the first half of 2024 [1]. - The expected profit attributable to shareholders for the first half of 2025 is projected to be around 160 million to 200 million RMB, which is a decrease of approximately 29.8% to 43.8% from 285 million RMB in the first half of 2024 [1]. Group 2: Market Performance and Challenges - The overall box office for the first half of 2025 is expected to be 29.231 billion RMB, a 22.91% increase from 2024, driven by major films during the Spring Festival [2]. - However, from March to June 2025, the film market faced a significant downturn, with total box office revenue dropping to 6.771 billion RMB, a year-on-year decline of 33.68% due to a lack of major films [2]. - Despite releasing a record number of 24 films during the reporting period, some films underperformed at the box office, leading to a decline in profitability for the entertainment content service business [2]. Group 3: Content and Future Strategies - As of August 7, 2025, the summer box office has exceeded 7.6 billion RMB, contributing to a total annual box office of 34.994 billion RMB [3]. - The company has a strong pipeline of quality content, with several films achieving excellent reviews and box office results, and more films scheduled for release [3]. - The company is increasing its investment in live performance services, providing ticketing services for major artists and events, and is actively exploring new business models in IP management [3].
演唱会投诉量逐月攀升 退款问题是投诉焦点
Bei Jing Shang Bao· 2025-08-06 09:44
Core Insights - The China Consumer Association reported a significant increase in consumer complaints, with a total of 995,971 complaints received in the first half of 2025, representing a year-on-year growth of 27.23% [1] - The concert ticketing sector has seen a rise in complaints, particularly regarding refund requests, which account for over 90% of the issues raised by consumers [1][2] Group 1: Complaint Statistics - In the first half of 2025, the national consumer association resolved 509,655 complaints, recovering economic losses of 452 million yuan for consumers [1] - The association received 330,000 visits and consultations from consumers during the same period [1] Group 2: Key Issues in Concert Ticketing - Major complaints in the concert sector include unreasonable refund policies, with consumers criticizing platforms for unilateral rules such as "no refunds" or prohibiting refunds a month in advance [1][2] - Consumers also expressed dissatisfaction with high handling fees deducted from refunds, especially when unable to attend due to personal reasons or overlapping ticket purchases [1][2] - There are concerns regarding concert organizers unilaterally canceling events without bearing liability for breaches of contract [1][2] Group 3: Recommendations for Improvement - The China Consumer Association suggests that relevant authorities should establish a unified ticket refund management policy to address issues like refund timelines, fee percentages, and cancellation responsibilities [2] - Ticketing platforms are encouraged to clearly display refund policies during the purchasing process and implement tiered refund fee structures to avoid unreasonable rules [2] - Consumers are advised to pay close attention to refund terms and potential risks when purchasing tickets [2]
中消协:上半年演唱会相关投诉量持续攀升,退款诉求占比超九成
Xin Jing Bao· 2025-08-06 08:25
Group 1 - The core issue highlighted is the rising number of complaints related to concert ticket refunds, with over 90% of complaints focusing on refund requests [1] - Consumers are primarily concerned about three issues: unreasonable refund policies, high handling fees for cancellations, and the lack of accountability from event organizers for last-minute cancellations [1][3] - A specific case illustrates the problem, where a consumer was charged a 30% handling fee (948 yuan) for a refund request made shortly after purchasing a ticket, raising concerns about the transparency and fairness of the refund process [2] Group 2 - The China Consumer Association emphasizes that refund issues are a major point of contention in the concert ticketing industry, indicating potential disputes in refund rules and processes [3] - Recommendations include the establishment of standardized regulations for ticket refunds, including clear guidelines on refund timelines, fee structures, and cancellation responsibilities to prevent unfair practices by platforms and organizers [3] - It is suggested that ticketing platforms should clearly display refund policies during the purchasing process and implement tiered handling fee structures to enhance consumer satisfaction [3]
“退票难、卖假票” 演出票务纠纷频发 法院出手!
Yang Shi Wang· 2025-07-31 16:08
Group 1 - The domestic performance market has been thriving over the past two years, with an increase in large concerts, popular dramas, and music festivals, yet ticket scarcity remains a significant issue for consumers [1] - Consumers often face difficulties in ticket refunds due to complex refund policies set by ticketing agencies, leading to disputes [1][5] - Recent court cases in Chengdu highlight the legal challenges consumers face regarding ticket disputes and the enforcement of refund policies [1][9] Group 2 - In a case involving a consumer named Mr. Ji, he purchased a ticket for a kite music festival but did not receive it due to a change in the ticket collection method, leading to a lawsuit against the platform [2][5] - The court ruled that the platform's refusal to refund based on a "no refund" policy was invalid, as the platform failed to deliver the ticket as per the contract [6][9] - The court emphasized that ticket sales are subject to consumer protection laws, including the "seven-day no reason return" policy, which applies to performance tickets [10][11] Group 3 - A separate case involved a consumer named Ms. Xu, who purchased concert tickets but received fake tickets, leading to a ruling of fraud against the ticketing company [14][17] - The court ordered the ticketing company to refund the ticket price and pay triple damages, highlighting the legal repercussions of fraudulent ticket sales [17] - The court clarified that disclaimers from ticketing companies do not automatically exempt them from liability, especially if they mislead consumers [18][19] Group 4 - The Chengdu Railway Transportation Intermediate Court has noted the importance of consumers purchasing tickets through official channels to avoid fraud and ensure ticket authenticity [19][21] - The recent joint notice from the Ministry of Culture and Tourism and the Ministry of Public Security emphasizes the need for a reasonable refund mechanism for large-scale performances to protect consumer rights [13]
别被演唱会“内部票”钓鱼了
Jing Ji Ri Bao· 2025-07-29 22:11
Core Viewpoint - The concert ticket market is experiencing high demand during the summer, leading to an increase in ticket fraud cases as scammers exploit fans' desperation for tickets [1] Group 1: Fraud Mechanisms - Scammers utilize specific language to target victims, often posing as individuals offering tickets [1] - Tickets are often used as a lure, with fraudsters encouraging victims to download scam software to extract more money [1] Group 2: Market Regulation and Prevention - The concert ticket management system has improved, with many tickets now requiring real-name registration [1] - There is a strong crackdown on internal collusion and scalpers disrupting the market, making claims of "internal channels" or "internal tickets" largely untrustworthy [1] - Recommendations include enhancing real-name registration oversight on ticket platforms, strictly combating scalpers using technology to bypass ticket sales, implementing electronic ticket anti-counterfeiting systems, and establishing a shared blacklist mechanism [1] - Promoting official ticket purchasing channels and improving fraud recognition capabilities are essential to reduce the space for scams and maintain market order [1]
刘斅:演出“破圈”带动文旅融合,一张门票撬动多场景消费
Xin Jing Bao· 2025-07-17 05:40
Core Insights - The current performance market is experiencing explosive growth, and "breaking the circle" is essential for enhancing product competitiveness and providing more value to consumers [2][3] - "Breaking the circle" can be understood from two dimensions: supply-side innovation and marketing strategies [2] - The performance industry is witnessing various innovative models, such as concerts held at sunrise and collaborations between artists and local institutions to enhance the consumer experience [2] - The marketing aspect involves leveraging internet platforms to reach new customer segments, resulting in a significant increase in first-time concert attendees [2] - The concept of "breaking the circle" reflects a structural transformation in China's consumption market, with consumers increasingly willing to invest in immersive experiences [2] - Cross-industry collaboration has become a frequent term in the industry, indicating a trend towards integrated experiences [2][3] Industry Trends - The economic benefits generated by the integration of cultural and tourism sectors are noteworthy, with ticket platforms optimizing the purchasing experience and enhancing services [3] - Companies are encouraged to exceed customer expectations and explore industry integration to empower one another [3] - AI technology is reshaping consumer decision-making processes and presenting new challenges, yet the growth trajectory of the industry remains positive [3]
4万人演唱会带动4500万消费,“演唱会经济”带火地方文旅?
3 6 Ke· 2025-07-09 00:28
Core Insights - The domestic concert market is experiencing significant growth, with May 2025 seeing a total of 330 performances, a year-on-year increase of 20.9%, and concert attendance reaching 4.484 million, up 23.2% from April 2024 [1] - The ticket revenue for May 2025 reached 3.333 billion yuan, showing slight growth compared to the same period in 2024 [1] - The overall increase in concert events, audience numbers, and ticket sales indicates a robust demand for live performances, with expectations for June data to surpass May [1] Group 1: Concert Demand and Trends - There is a growing willingness among the public to spend on concerts, with high-profile artists like Sun Yanzi and Wang Lihong drawing large crowds [3] - The phenomenon of ticket scarcity has become a common issue, with fans employing various strategies to secure tickets, reflecting the high demand and competitive nature of ticket purchasing [3][4] - The secondary market for tickets remains active, with scalpers charging significant premiums, often 3-5 times the original price for popular concerts [4][9] Group 2: Audience Demographics and Behavior - The audience for concerts is diversifying, with 21.6% of attendees aged 35 and above, indicating a trend where older generations are also engaging in live music experiences [9] - Emotional consumption is driving the popularity of concerts, as younger audiences prioritize immediate emotional satisfaction over traditional long-term investments [9] - Female attendees continue to dominate the concert-going demographic, making up 66.1% of the audience [9] Group 3: Economic Impact of Concerts - Concerts are significantly boosting local economies, with a reported 1:4.8 ratio of ticket spending to surrounding consumption, meaning every 1 yuan spent on tickets generates 4.8 yuan in local economic activity [15] - Major concerts have been shown to increase hotel bookings and local business revenues, with events like Jay Chou's concert in Nanning attracting 170,000 attendees and generating over 1 billion yuan in economic benefits [15] - The integration of concerts with local tourism and hospitality sectors is becoming more pronounced, with cities exploring partnerships to enhance the overall experience for concert-goers [12][15] Group 4: Industry Challenges and Developments - The concert industry is facing challenges related to ticketing transparency and customer experience, with frequent complaints about ticket availability and service issues [8][5] - Recent incidents involving concert cancellations and disputes between promoters and venues highlight the complexities and risks within the industry [7][6] - The overall market for live performances is stabilizing post-pandemic, with global live music industry revenues projected to reach $35.1 billion in 2024, indicating a recovery to pre-pandemic levels [11]
大麦娱乐(01060.HK):\"演艺+IP\"双引擎 重构线下娱乐新基建
Ge Long Hui· 2025-07-03 10:25
Company Overview - Damai Entertainment is a leading full-industry chain live entertainment platform in China, engaged in content production, promotion, distribution, IP derivative licensing, commercial operations, cinema and entertainment event ticket management, and internet data services. The company has participated in the production and distribution of over 300 films and covers all categories of live entertainment ticketing. Alibaba Group is the controlling shareholder, and the management team has rich experience in the internet industry and holds shares in the company. Since 2023, organizational restructuring has activated organizational vitality, leading to significant growth and scale effects [1]. IP Industry Insights - The IP industry in China is a burgeoning market with a scale of hundreds of billions, showing rapid growth and substantial potential. The primary model for IP licensing in China is product licensing, which can leverage over 25 times the product GMV from a single licensing fee. Compared to Japan and the US, China's IP licensing market still has considerable growth potential, with per capita retail consumption of IP products being less than one-fourth of Japan's and one-fifth of the US's [2]. - Alibaba Yu is the largest IP licensing agency platform in China, having established main licensing agreements with companies like Sanrio. The strategy involves expanding the IP matrix upstream to acquire more top-tier IP licenses and enhancing downstream operations to strengthen IP management and develop B2C business. The competitive advantages include a vast customer base, big data matching, joint marketing, and automated tracking and settlement [2]. Performance in Live Events - The live event industry is experiencing a dual increase in volume and price, supported by policies that facilitate industry expansion. It is projected that the national offline box office for live events will reach 57.9 billion yuan in 2024, with large-scale events accounting for over half of this figure. The increase in per capita box office for large events drives price growth, while tourism and performance attendance boost volume growth [3]. - Damai is expanding its categories and exploring overseas markets, with a smooth logic of "volume and price" increase. The company has deeply integrated resources from the Alibaba ecosystem, establishing a comprehensive layout across content, venues, and ticketing in the live entertainment sector. Damai holds a significant market share in ticketing, with nearly 100% coverage of major concert projects. The company aims to extend large-scale events to overseas markets and diversify into other large-scale events in the domestic market, such as sports events and stand-up comedy [3]. Financial Projections - The company is expected to achieve total revenues of 7.891 billion, 9.534 billion, and 11.683 billion yuan for FY26-28, representing year-on-year growth of 18%, 21%, and 23% respectively. Adjusted EBITA is projected to be 1.012 billion, 1.498 billion, and 2.133 billion yuan for the same period, with year-on-year growth of 25%, 48%, and 42% respectively. As a leader in the live event and IP licensing sectors, the company currently presents a cost-effective valuation and is rated as a "buy" [3].
央行新规8月起现金购超10万黄金需上报,猫眼误放周杰伦门票致歉
3 6 Ke· 2025-07-02 12:39
Group 1 - The central bank has announced a new regulation requiring cash transactions over 100,000 RMB for gold and jewelry purchases to be reported starting August 1, 2025 [3] - The 3C certification process has become stricter, now requiring at least 2 to 3 months and costs between 20,000 to 30,000 RMB [4] - A company involved in the sale of mouse heads and duck necks is set to dissolve after being fined 100,000 RMB for violations [6] Group 2 - Many merchants in Huaqiangbei are actively clearing inventory due to the ban on selling non-3C certified charging treasures [6] - Cat's Eye apologized for mistakenly releasing tickets for Jay Chou's concert and is compensating affected users with a 200 RMB voucher [5]