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冬季旅游避坑指南:消费前如何查询投诉信息提前排雷
Xin Lang Cai Jing· 2025-11-25 07:07
Core Viewpoint - As winter approaches, consumer activities such as ice and snow tourism, hot spring vacations, and purchasing New Year goods peak, leading to an increase in various consumer disputes, particularly in the tourism, e-commerce, and transportation sectors [1] Group 1: Consumer Behavior - Consumers are increasingly adopting the habit of checking complaints before making purchases, similar to reading reviews before booking hotels or buying products [2] - This proactive approach helps consumers avoid potential pitfalls and make informed decisions based on the historical complaint records of companies [2] Group 2: Channels for Checking Complaints - Consumers can access multiple public channels to check a company's complaint history, including: - Government-led complaint platforms like the national 12315 platform, which provides official data on complaint responses and resolution rates [3] - Industry self-regulatory organization platforms that report on member complaints, suitable for specific service industries [4] - Third-party public complaint platforms, such as Black Cat Complaints, which aggregate information and allow users to search for historical complaints and resolutions [5] Group 3: Industry-Specific Complaint Focus - Different industries have distinct complaint hotspots that consumers should focus on: - Tourism platforms/hotel bookings: Key issues include refund response speed, authenticity of listings, and unauthorized cancellations during holidays [6] - Airlines/railway passenger transport: Complaints often revolve around flight delay compensation, refund and change policies, and service attitudes [6] - Ski resorts/hot spring attractions: Common complaints relate to safety measures, facility maintenance, and ticketing rules [6] - E-commerce for New Year goods: Major dispute points include false promotions, shipping delays, and quality of perishable goods [6] Group 4: Utilizing Complaint Platforms - Modern complaint platforms are enhancing their services to help users protect their rights before and after consumption, exemplified by Black Cat Complaints, which offers easy access through various platforms and a streamlined complaint submission process [7][8] - The platform features a real-time tracking system for complaints, promoting transparency and encouraging companies to prioritize user experience [8] Group 5: Conclusion - In an era of increasing transparency, consumers are empowered to evaluate service quality through complaint data, making it essential to check complaint histories before making purchases [8]
神州租车与沃兰特签署战略合作协议
Zhong Zheng Wang· 2025-11-06 13:20
Core Viewpoint - The strategic cooperation between Shenzhou Car Rental and Volant aims to integrate ground and aerial transportation services, enhancing the travel ecosystem through technological innovation [1] Group 1: Strategic Cooperation - Shenzhou Car Rental signed a strategic cooperation agreement with Volant, a leader in low-altitude travel, at the 8th China International Import Expo [1] - This partnership signifies a key step for Shenzhou Car Rental in building a technology-driven travel ecosystem [1] Group 2: Service Integration - The collaboration will focus on developing a comprehensive solution that combines ground rental services with aerial commuting and sightseeing [1] - Shenzhou Car Rental plans to gradually establish an Urban Air Mobility (UAM) network and explore the procurement of eVTOL aircraft for large-scale operations [1] Group 3: Company Background - Shenzhou Car Rental has been in the travel sector for 18 years, covering over 360 cities and accumulating 180 million registered users [1] - The company has developed mature intelligent operation experience in tourism and business scenarios, which supports the commercialization of low-altitude travel [1]
从“新增长点”“新高”透视国庆中秋假期出行火爆 交通网有力支撑假日经济“热”
Yang Shi Wang· 2025-10-09 16:08
Core Insights - The National Transportation Department reported a total of 2.433 billion cross-regional passenger flows during the recent National Day and Mid-Autumn Festival holiday, averaging 304 million daily, which is a year-on-year increase of 6.3% [1] Transportation Trends - A total of 2.24 billion people chose road travel during the holiday, with 80% opting for self-driving, averaging 240 million daily. Car rentals saw an 18% year-on-year increase, emerging as a new growth point for the holiday economy [2] - The average daily traffic on highways exceeded 62 million, an increase of approximately 80% compared to regular days. The demand for electric vehicles (EVs) was strong, with an average daily travel volume of 12.5 million, up 70% from normal days [4][6] Electric Vehicle Charging - From October 1 to October 8, the total number of EV charging sessions on highways reached 5.169 million, with a total charging volume of 1.23 billion kilowatt-hours. The average daily charging volume was 15.36 million kilowatt-hours, which is 2.59 times higher than regular days, and represents a 23.61% increase compared to the May Day holiday and a 45.73% increase compared to last year's National Day holiday, setting a historical record [4][6] Railway and Air Travel - The national railway system transported over 150 million passengers during the holiday, marking a 2.6% year-on-year increase. On October 1, the railway sent 23.13 million passengers, setting a new single-day record [10] - The civil aviation sector transported a total of 19.14 million passengers during the holiday, with an average of 2.39 million daily, which is a 3.5 percentage point increase compared to the same period last year. The peak day was also on October 1, with 2.47 million passengers [13] Economic Impact - The significant daily cross-regional passenger flow exceeding 300 million has driven a surge in consumption in sectors such as dining, accommodation, and commerce during the holiday period, supported by a well-developed comprehensive transportation network [15]
强化运能保障 暖心服务随行——2025年国庆中秋假期交通出行首日观察
Xin Hua She· 2025-10-01 13:44
Core Insights - The article highlights the robust transportation capacity and warm services during the first day of the National Day and Mid-Autumn Festival holiday, indicating a significant increase in travel demand and the measures taken to ensure smooth travel experiences for the public [1][2]. Group 1: Travel Demand and Capacity - On the first day of the holiday, the Hangzhou-Nanjing Expressway experienced a traffic flow of over 120,000 vehicles, which is approximately 40,000 more than the average daily flow [2] - The Ministry of Transport estimates that over 336 million people will travel across regions on October 1, marking a 43.1% increase from the previous period and a 1.7% increase year-on-year [2] - The railway sector anticipates over 219 million passengers during the holiday period, with an average of 13,000 passenger trains planned to operate daily [3] Group 2: Technological Enhancements - The use of intelligent technology, such as humanoid robots at Wuhan Station, has improved passenger interaction and assistance [4] - At Beijing Daxing International Airport, new security equipment has streamlined the security check process, allowing passengers to pass through without removing items like laptops and umbrellas [4] Group 3: Safety Measures - In response to adverse weather conditions, the Hubei Yichang region has deployed advanced monitoring technologies, including drones and satellite systems, to ensure road safety during the holiday [5] - The Hubei Transportation Group has implemented a comprehensive monitoring system with 60 drones and over 50 intelligent inspection vehicles to oversee critical road sections [5] Group 4: Enhanced Services - The demand for car rentals has surged, with rental bookings increasing by over 20% compared to last year, reflecting a growing trend in self-driving tourism [6] - The Ministry of Transport is guiding key enterprises to optimize vehicle allocation to meet the heightened demand for rentals in major cities and popular travel routes [6] - Cultural activities, such as poetry recitals at train stations, have been organized to enhance the travel experience and create a festive atmosphere for passengers [7]
押注AI!Ackman一口气买了13亿美元亚马逊,增持谷歌
美股IPO· 2025-08-15 08:33
Core Viewpoint - Billionaire Bill Ackman has made significant investments in Amazon and Alphabet, reflecting optimism about AI technology commercialization and a strategic shift towards tech giants [2][11]. Investment in Amazon - Ackman's Pershing Square Capital Management acquired over 5.8 million shares of Amazon, valued at approximately $1.28 billion, marking the first time the fund has invested in Amazon, making it the fourth largest holding in the portfolio [3][8]. - Amazon's stock has rebounded by 5.3% this year after previously dropping over 30% due to concerns over generative AI and U.S. tariff policies [3][10]. Investment in Alphabet - Ackman significantly increased his stake in Alphabet by adding 925,000 shares, a 20.84% increase, bringing the total value of his holdings in Alphabet to $945 million [6][10]. - This investment reflects a broader strategy to capitalize on AI-driven opportunities within established companies [11]. Strategic Shift - Ackman's recent moves indicate a shift towards larger tech companies with proven AI capabilities, contrasting with his divestment from companies like Canadian Pacific and Chipotle, which are still in the early stages of AI integration [12][13]. - The current portfolio includes 11 stocks, with the top five holdings being Uber Technologies, Brookfield Corp, Restaurant Brands International, Amazon, and Howard Hughes Holdings [14].
巨头,入局!
Zhong Guo Ji Jin Bao· 2025-08-04 07:28
Core Insights - CATL has announced a strategic partnership with Times Electric, Shenzhou Car Rental, and CMB Financial Leasing to introduce battery swapping models into the car rental industry, aiming to deploy over 100,000 battery-swapping vehicles by 2025 to meet diverse rental needs [2][3] Group 1: Partnership Details - The collaboration will focus on energy supply, asset operation, financial support, and vehicle services to create a sustainable energy solution and build a comprehensive ecosystem in the mobility sector [3] - Shenzhou Car Rental will introduce CATL's chocolate battery-swapping models across various vehicle categories, targeting the A0 to B-class market, with a pilot program starting in 2025 [3] - The vehicles will utilize CATL's standardized battery swapping blocks, offering a range of 400 to 600 kilometers, catering to short-term rentals, corporate use, and ride-hailing services [3][6] Group 2: Operational Efficiency - CMB Financial Leasing and Times Electric will provide competitive battery leasing solutions to reduce vehicle costs and enhance operational efficiency for Shenzhou Car Rental [5] - A special task force will be established to optimize costs in vehicle procurement, financial insurance, and used car management, enhancing the product's lifecycle competitiveness [5] Group 3: Infrastructure and Digital Integration - CATL plans to leverage Shenzhou Car Rental's extensive network of over 2,000 offline locations to build a battery swapping network, enabling efficient "return and swap" services for rental customers [6] - The Shenzhou Car Rental app will integrate battery swapping station navigation and payment functions, creating a seamless "rental-swap-return" service process [8] - CATL aims to construct 1,000 battery swapping stations by 2025, with a long-term goal of establishing 30,000 stations nationwide through collaborative efforts [8]
【快讯】每日快讯(2025年7月9日)
乘联分会· 2025-07-09 08:37
Domestic News - China has officially released the international standard ISO 34505:2025 for autonomous vehicle testing scenarios, which outlines evaluation processes and testing methods for autonomous driving systems [5] - By the end of 2027, China aims to have over 100,000 high-power charging facilities nationwide, focusing on scientific planning and construction based on local economic conditions and electric vehicle promotion [6][7] - The "Automotive Intelligent Driving Technology and Industry Development White Paper" has been jointly published, detailing the future development landscape of the intelligent driving industry, including technology evolution and safety systems [9] - The first automotive industry base in Tibet has commenced construction, covering an area of 42 acres with a modern assembly and production facility [10] - NIO's Firefly brand has partnered with HERE Technologies to enhance its electric vehicles' performance through improved mapping and location services [11] - Hong Kong University of Science and Technology and BYD have established a joint laboratory focusing on robotics and intelligent manufacturing [12] - Four-dimensional Map and BAIC New Energy have signed a contract to develop parking software for BAIC's vehicle models [13] - Shenzhou Car Rental has launched the world's first public autonomous car rental service based on Baidu's Apollo L4 autonomous driving platform [14] Foreign News - In June, India's passenger car retail sales reached 297,722 units, marking a year-on-year increase of 2.45%, while commercial vehicle sales grew by 6.6% [15] - Tesla has completed the construction of Project Oasis, a solar-powered supercharging station in California, which will be the largest of its kind globally upon full operation [17] - In June, Brazil's automotive market saw a slight decline in both production and sales, with vehicle sales dropping by 0.6% year-on-year [18] - Waymo, a subsidiary of Alphabet, is set to conduct autonomous driving tests in Philadelphia, deploying a small number of vehicles with safety personnel onboard [19] Commercial Vehicles - FAW Jiefang is accelerating its internationalization strategy by establishing wholly-owned subsidiaries in eight countries, with a total investment of 498 million RMB [20] - Four departments in China have issued a notice to enhance support for truck drivers injured during transport, including medical assistance and occupational injury insurance [21] - Suzhou King Long has unveiled its first European parts center in Luxembourg, marking a significant step in its international operations [22] - XCMG has become the first company in the engineering machinery industry to receive dual certification for compliance management systems, achieving both domestic and international standards [23]
人员流动量累计超6.5亿人次 端午“出行热”彰显经济新活力
Zhong Guo Qing Nian Bao· 2025-06-04 22:36
Group 1: Travel and Transportation Data - The total cross-regional passenger flow during the Dragon Boat Festival holiday from May 31 to June 2 reached 653 million person-times, with an average of 217 million person-times per day, representing a year-on-year increase of 2.5% [2] - Railway passenger volume was 48.03 million person-times, averaging 16.01 million per day; waterway passenger volume was 2.73 million person-times, averaging 910,000 per day; civil aviation passenger volume was 5.63 million person-times, averaging 1.88 million per day; and road passenger flow was 597 million person-times, averaging 199 million per day [2] Group 2: Tourism Trends - The combination of the Dragon Boat Festival and International Children's Day led to a surge in family-oriented travel, with increased demand for parent-child themed accommodations and attractions [3] - The "double holiday" effect has driven significant interest in family group tours and attractions such as theme parks and water parks [3] - The demand for cultural experience tours and cross-city self-driving trips has surged, with a notable increase in pre-booking behavior among users [5] Group 3: Transportation Services and Innovations - Beijing Daxing International Airport extended the last train service on the Daxing Airport Line to midnight, accommodating 1,058 passengers during the extended hours [4] - The airport has implemented various passenger service enhancements, including creative activities and cultural events to enrich the travel experience [4] - China Southern Airlines operated over 6,700 flights during the holiday, with a focus on key routes and the introduction of domestic aircraft to enhance passenger experience [5] Group 4: Popular Destinations and Activities - Short-distance travel demand was strong, with popular routes including Chongqing-Chengdu and Beijing-Tianjin [6] - The integration of traditional Dragon Boat Festival elements into entertainment activities, such as drone shows and cultural experiences, has contributed to a rise in "intangible cultural heritage tourism" [6] - Search interest related to "Dragon Boat" and "intangible cultural heritage" increased nearly 100% compared to the previous year [6]
“五一”假期累计超14亿人次出行 地空交通网绘制经济发展新景象
Zhong Guo Qing Nian Bao· 2025-05-08 02:36
Group 1: Travel and Tourism Trends - The "May Day" holiday saw a total of 1.467 billion cross-regional trips, averaging 293 million trips per day, a year-on-year increase of 8.0% [1] - Railway passenger volume increased by 10.8%, road travel by 7.6%, waterway passenger volume by 24.9%, and civil aviation passenger volume by 11.8% during the holiday [1] - The rise in self-driving trips indicates a structural change in public travel habits, with non-commercial vehicle travel averaging 220 million trips per day, a 20.88% increase compared to 2019 [2][3] Group 2: Transportation Infrastructure and Services - Various regions implemented measures to enhance charging capabilities for electric vehicles during the holiday, with Shandong promoting a three-level emergency guarantee mechanism for charging stations [3] - Beijing's highway service areas achieved full coverage of charging facilities, with 481 charging piles and 637 charging spaces [3] - Car rental platforms like Shenzhou Car Rental reported a significant increase in long-term rentals, with bookings for rentals over five days up by 164% [3] Group 3: Aviation Industry Performance - The civil aviation sector transported 11.15 million passengers during the holiday, a 55.4% increase compared to 2019, with a total of 91,000 flights operated [6][7] - Major airlines like China Southern Airlines and China Eastern Airlines expanded their international flight offerings, particularly to Southeast Asia and Europe, to meet rising travel demand [7][8] Group 4: Consumer Behavior and Economic Impact - The Shanghai International Auto Show attracted nearly 1,000 exhibitors and over 1 million visitors, highlighting the integration of technology and consumer interest in the automotive sector [9][10] - Over 80 cities hosted various auto shows during the holiday, stimulating consumer spending through promotional activities and new energy vehicle showcases [11] - The recent upgrades to the tax refund policy for outbound tourists are expected to boost inbound tourism and consumer spending in China [12]