Core Viewpoint - The "green line" issue with OPPO smartphones has escalated into a trust crisis for the brand, affecting various models including the high-end Find X series and mid-range Reno series, as well as the OnePlus sub-brand [1][2] Group 1: Issue Overview - The "green line" problem is not uncommon in the smartphone industry, with other brands like Apple, Samsung, and Xiaomi also experiencing similar issues [1][2] - OPPO's handling of the situation, particularly its unclear after-sales policies and inconsistent execution, has intensified consumer dissatisfaction [1][2] Group 2: Consumer Complaints - Many consumers have reported that even when they meet warranty extension conditions, they are denied service due to reasons such as "no invoice," while users in the Indian market have access to lifetime free screen replacements [1][6] - A significant number of users have shared their experiences on complaint platforms, indicating that the green line issue typically arises after one to four years of use [2][6] Group 3: Brand Implications - The "green line" incident reveals potential vulnerabilities in OPPO's strategy as it aims to compete in the high-end market against brands like Apple [1] - The brand's reliance on aesthetic imitation and hardware specifications is insufficient; it must also focus on product reliability and consistent service to build a competitive moat [1]

Group 1 - OPPO has responded to the recent "green line" issue affecting its smartphones, offering free screen replacements for devices within four years of purchase and discounted replacement options for devices older than four years [1] - The affected models include OPPO Find X2, X3, X5 series, OPPO Reno 5, 6, 9 series, and OnePlus 8, 9, 10, 11, and Ace series, primarily released between 2019 and 2023, with many complaints linked to screens supplied by Samsung [1][2] - There have been 539 complaints related to the "green line" issue on the Black Cat Complaints platform, indicating significant consumer dissatisfaction with OPPO's after-sales service [1] Group 2 - The occurrence of green lines on smartphone screens is a common issue, often attributed to software or hardware problems, including drops, aging of the LCD layer, water damage, or motherboard display chip failures [2] - The recent surge in complaints is notable, as similar issues have been reported in the past but are less frequent in the industry [2] - The launch of new models from various brands, including OPPO's Find X9, coincides with a critical period for device sales, making quality issues particularly challenging for brands [2][3] Group 3 - OPPO's recent product launch includes the OPPO Find X9, which will feature an eSIM version, marking it as the first domestic eSIM smartphone [3] - OPPO ranks second in brand loyalty with 45% of its users opting for brand upgrades, leading the Android segment [3] - According to Omdia and IDC, OPPO sold 31.9 million units in the first three quarters of 2025, placing it fourth in the Chinese smartphone market, with a narrow gap between the top five brands [3]

Core Viewpoint - OPPO is facing a significant consumer trust crisis due to the "green line" issue affecting multiple smartphone models, coinciding with a critical period of new product launches in the smartphone market [1][4][6]. Group 1: Product Quality Issues - Multiple OPPO users have reported the appearance of green lines on their smartphone screens, particularly in the Find X series, Reno series, and OnePlus series, with most devices being less than four years old [1]. - A total of 30 out of 65 OPPO models are identified as "green line hotspots," primarily including models from the Find X2, X3, X5 series, and Reno 5, 6, 9 series, with complaints concentrated from 2019 to 2023 [2]. - The green line issue is a common problem in smartphones, often linked to hardware failures such as screen connection issues or damage, and can also be related to software problems [2]. Group 2: Consumer Response and Company Actions - Consumer dissatisfaction is exacerbated by OPPO's inadequate after-sales service, with reports of customers being told that screen warranty lasts four years, and any issues beyond that would incur costs [4]. - OPPO has responded to the complaints by offering free screen replacements for devices within four years of purchase and discounted replacement options for devices older than four years [4]. Group 3: Market Context - The Chinese smartphone market is currently undergoing adjustments, with a competitive landscape becoming increasingly tight among leading manufacturers [6]. - According to Omdia, the smartphone market in mainland China is projected to decline by 3% year-on-year by Q3 2025, with major brands like vivo, Huawei, Apple, and Xiaomi competing closely for market share [8].

Core Insights - The digital product purchase subsidy policy in Beijing has effectively stimulated consumer demand, with over 1.27 million units sold and sales exceeding 3.8 billion yuan since its implementation on January 20 [1] Group 1: Policy Implementation - The subsidy allows individual consumers in Beijing to receive a 15% discount on the final sale price of digital products, capped at 500 yuan per item, for purchases of mobile phones, tablets, and smartwatches priced under 6,000 yuan [3] - The policy does not require the trade-in of old devices, making it more accessible to consumers [3] Group 2: Impact on Sales - The subsidy has significantly boosted sales in stores, with brands like OPPO and Honor reporting substantial increases in sales volume, with Honor's sales in Beijing increasing by 245% year-on-year [4][6] - The introduction of dedicated POS machines for processing the subsidy has facilitated smoother transactions for both consumers and merchants, ensuring compliance with policy requirements [6] Group 3: Broader Reach - The policy has been extended to benefit residents from Hong Kong, Macau, and Taiwan, allowing them to access the subsidy through a dedicated app [4] - The initiative aims to enhance the integration of these residents into Beijing's consumer market, further driving sales and consumer engagement [4]