转自：北京日报客户端 投资门槛低、卫生条件参差不齐、存在监管盲区 无堂食外卖怎样把好卫生安全关？ "运营花光积蓄，卫生全靠良心"，无堂食外卖在满足消费者便捷用餐需求的同时，也存在潜在的卫生安 全问题。目前，针对无堂食外卖的监管工作已在逐步推进。专业人士提醒消费者，应增强食品安全意 识，主动查看商家地址图片、营业执照等信息。 "我跑的区域，每10家店铺可能就有2～3家专做外卖，不设堂食。"1月8日，湖北武汉的外卖骑手小赵告 诉记者，这两年他明显感到无堂食外卖店铺越来越多。 无堂食外卖，是指不设堂食区域，仅保留厨房及操作间，依托第三方网络订餐平台或自建配送系统开展 经营的餐饮模式，多分布于居民楼、厂房等区域。近年来，这一业态凭借投资门槛低、经营成本少、出 餐效率高等优势迅速兴起，成为餐饮创业的新风口。 但是，记者采访发现，当前无堂食外卖店铺的卫生状况令不少消费者担忧，监管上也面临一些难题。 "有次尝试了家附近新开的外卖店，吃完后上吐下泻，查看店铺主页才发现这家店铺没有堂食。"近日， 北京上班族小甘向记者表达了他对无堂食外卖的不信任。小甘的经历并非个例，不少消费者遇到过无堂 食外卖的食品卫生问题。 《工人日报》记者 ...

Core Viewpoint - The rise of "no-dine-in" takeout restaurants is meeting consumer demand for convenience but raises concerns about food safety and hygiene, necessitating enhanced regulatory measures [1][3][4]. Group 1: Industry Trends - The "no-dine-in" model has gained popularity due to low investment thresholds, reduced operating costs, and high efficiency, becoming a new trend in the restaurant industry [1][2]. - Approximately 5.78% of takeout businesses are "no-dine-in" restaurants, with a concentration of 73.91% in major cities [2]. - The model allows small entrepreneurs to enter the market with startup costs under 100,000 yuan, making it accessible for many [2]. Group 2: Hygiene and Safety Concerns - There are significant concerns regarding the hygiene standards of "no-dine-in" restaurants, with reports of varying cleanliness and food safety practices [3][5]. - Many establishments operate in hidden locations, making regulatory oversight challenging, leading to a reliance on self-discipline among business owners [3]. - Consumers have reported food safety issues, including foodborne illnesses linked to these restaurants [3]. Group 3: Regulatory Developments - Regulatory efforts are being strengthened, with new policies aimed at enhancing oversight of "no-dine-in" takeout services, including the implementation of the "Internet + Bright Kitchen" model [4]. - The first national standard focusing on "no-dine-in" takeout services was introduced in Chongqing, providing a reference for other regions [4]. - Food delivery platforms are increasing transparency and safety measures, including user feedback systems and investments in monitoring technologies [4].

Core Viewpoint - The Shandong provincial government has introduced 25 specific measures to enhance the food safety regulatory framework, focusing on the entire supply chain from farm to table, ensuring the safety of food products for consumers [2][3]. Group 1: Food Product Safety - A risk-based classification management system for food products will be trialed, with strict controls on high-risk varieties and production methods [2]. - Quality control measures for meat products will be strengthened, including the implementation of quality management standards for pig slaughtering and the promotion of centralized slaughtering for cattle and sheep [2]. - An electronic certification system for food products will be developed to enhance traceability and compliance [2]. Group 2: Food Production and Operation Licensing - The approval process for food production and operation licenses will be tightened, with mandatory inspections within specified timeframes after license issuance [3]. - A specialized food safety inspector system will be established to ensure adequate oversight based on the number of food producers in each city [3]. - The certification of traditional specialty foods and the establishment of standards for prepared dishes will be promoted [3]. Group 3: Online Food Sales Regulation - A collaborative governance mechanism for online food sales will be established, ensuring that producers and sellers comply with safety certification requirements [3]. - Responsibilities of online food ordering platforms and operators will be clarified, with a focus on enhancing supervision of takeout services [3]. - The "Food Safety Sentinel" system will be promoted to strengthen oversight of non-dine-in food services [3]. Group 4: Catering Service Governance - Comprehensive supervision of food safety in centralized dining units will be reinforced, particularly in schools, nursing homes, and hospitals [4]. - The "Internet + Open Kitchen" initiative will be advanced to increase transparency in food preparation processes [4]. - A collaborative management mechanism for school food safety will be established, including a blacklist for suppliers with poor records [4].

Core Viewpoint - The recent exposure of safety issues in the "no-dine-in delivery" model highlights the need for effective solutions to address food safety concerns and rebuild consumer trust in the industry [1][2][3]. Group 1: Industry Challenges - The "no-dine-in delivery" model operates solely through online platforms, significantly lowering startup costs and operational expenses for entrepreneurs while improving efficiency for consumers [1]. - However, the inherent lack of transparency and regulation in this model can lead to safety and hygiene problems, creating potential risks for consumers [1]. Group 2: Government Initiatives - Governments are actively exploring regulatory innovations to ensure the safe development of the industry, with initiatives such as Chongqing's introduction of the first national standard for "no-dine-in delivery" services, establishing a comprehensive regulatory framework [2]. - Other measures include the implementation of management norms in Hangzhou and the appointment of delivery riders as food safety supervisors in Henan, promoting early detection and resolution of safety issues [2]. Group 3: Platform Responsibilities - Delivery platforms play a crucial role in connecting consumers and merchants, needing to establish rigorous merchant onboarding processes to ensure compliance with legal and safety standards [2]. - Platforms should leverage big data technology to create intelligent warning systems that identify problematic merchants, thereby protecting consumers [2]. Group 4: Merchant Accountability - Merchants must adhere to legal regulations and industry standards, embracing transparency through initiatives like "internet + open kitchen" to build consumer trust [3]. - Implementing food safety seals and ensuring the cleanliness of food preparation and delivery processes are essential steps for merchants to demonstrate their commitment to food safety [3]. Group 5: Collaborative Ecosystem - A multi-faceted governance ecosystem involving government standards, platform management, and merchant compliance is necessary for restoring consumer confidence in "no-dine-in delivery" services [3]. - Achieving transparency and consumer assurance is vital for the long-term healthy development of the "no-dine-in delivery" sector [3].

Core Viewpoint - Zhejiang Province has introduced a new management model for "no-dine-in" takeaway gathering areas to address issues of hygiene and safety, aiming to improve the overall quality and regulation of the industry [1][6]. Group 1: Management and Regulation - The new management standard for "no-dine-in" takeaway gathering areas was implemented in July 2023, combining government guidance, professional operation, platform support, and merchant autonomy [1]. - There are currently over 3,000 "no-dine-in" takeaway stalls in Zhejiang Province, highlighting the need for effective regulation in this emerging business model [1]. - The management model includes a "group-style" approach, which focuses on unified management practices across various gathering areas [6]. Group 2: Transformation of Traditional Markets - The transformation of traditional markets into "no-dine-in" takeaway gathering areas has been exemplified by the new setup in Hangzhou's Xintiandi market, which features 21 merchants with clean facilities and organized processes [2]. - The market has implemented structural changes to improve hygiene, including relocating takeaway services to a dedicated floor and providing shared facilities for food preparation [2][3]. Group 3: Benefits of Shared Facilities - The establishment of shared warehouses has reduced the burden on individual stalls, allowing merchants to focus more on their operations rather than storage [3]. - Since the implementation of these changes, there have been no customer complaints in the local takeaway gathering areas, and the average response time for takeaway orders has improved by 3 minutes compared to other regions [3]. Group 4: Professional Management and Brand Development - Third-party professional management has been introduced to oversee daily operations, hygiene inspections, and merchant coordination in the gathering areas [4]. - The "Lightning Kitchen" model has emerged, where well-known chain brands operate in a managed environment, enhancing food safety and operational efficiency [4][5]. Group 5: Future Development and Collaboration - Zhejiang Province aims to establish 161 "no-dine-in" takeaway gathering areas, with 14 already undergoing standardized governance [6]. - The province encourages collaboration between takeaway platforms and gathering area management to create a self-regulatory alliance focused on food safety and operational standards [6].

Core Viewpoint - The rapid growth of no-dine-in delivery restaurants has raised concerns about food safety and regulation, prompting local governments to implement standardized management practices to ensure consumer trust and safety [1]. Group 1: Zhejiang Province Initiatives - Zhejiang Province has established the first upgraded no-dine-in delivery gathering area, "Shan Xiaochu," which spans nearly 500 square meters and houses seven merchants, all operating under improved hygiene and organization standards [2]. - The area features shared processing and storage spaces, leading to a significant reduction in complaints, achieving zero complaints since the renovation [2]. - The local market supervision bureau has initiated a "group-style" management model to help merchants overcome space and management challenges, resulting in the establishment of 20 no-dine-in delivery gathering areas [4]. Group 2: Shanxi Province Innovations - In Taiyuan, Shanxi Province, a smart regulatory platform has been developed to monitor no-dine-in delivery restaurants in real-time, allowing for immediate feedback on hygiene practices [6]. - The platform integrates data from various sources to create a comprehensive profile for each merchant, enhancing regulatory efficiency [7]. - As of now, 72 out of 240 no-dine-in delivery units in the district have joined the video monitoring platform, with plans to expand AI functionalities for better compliance [8]. Group 3: Heilongjiang Province Developments - In Harbin, Heilongjiang Province, the market supervision bureau has launched a "transparent kitchen" initiative, allowing customers to view live feeds of food preparation in no-dine-in delivery restaurants [10]. - The initiative aims to create standardized "model kitchens" that are low-cost and replicable, focusing on minimal investment for maximum safety [11]. - The city has established a set of strict standards for no-dine-in delivery operations, including unified information disclosure and waste management practices [12].

Core Viewpoint - The rapid growth of takeout-only restaurants has raised concerns about food safety and regulation, prompting local governments to implement innovative management and oversight strategies to ensure consumer safety and compliance [4][5][8]. Group 1: Regulatory Innovations in Zhejiang Province - Zhejiang Province has introduced a "group-style" management model to standardize operations of takeout-only restaurants, helping merchants address issues related to space, equipment, and management capabilities [5][8]. - The Hangzhou district has transformed a previously problematic takeout area into a well-organized space with shared processing and storage facilities, resulting in zero complaints since the improvements [6][7]. - The province has identified 161 takeout-only restaurant clusters, involving 3,040 businesses, and aims to complete the standardization of 20 clusters by the end of the year [8]. Group 2: Smart Regulation in Shanxi Province - Shanxi Province has developed a "Food Safety Smart Management" platform that allows real-time monitoring of takeout restaurant operations, integrating data from various regulatory sources [9][10]. - The platform has enabled a shift from reactive to proactive regulation, allowing consumers to view the food preparation process via their mobile devices, enhancing transparency and trust [10][11]. - The local government plans to expand the use of AI technology to further improve regulatory efficiency and compliance among takeout restaurants [11]. Group 3: Standardization Efforts in Heilongjiang Province - Heilongjiang Province has initiated the creation of standardized "model kitchens" for takeout restaurants, featuring live streaming of kitchen operations to enhance transparency and consumer confidence [13][15]. - The province employs a low-cost modification strategy to ensure compliance with food safety standards, focusing on minimal investment for maximum safety outcomes [15][16]. - The regulatory body has established a framework of strict standards and unified procedures to guide takeout restaurant operations, aiming to replicate successful models across other districts [16].

Core Points - The rise of "no-dine-in takeout" restaurants presents cost-saving and operational advantages, but raises concerns about food safety and hygiene due to their hidden nature and lack of regulation [1] - Local governments are exploring solutions, such as Chongqing's establishment of service standards for no-dine-in takeout and Zhejiang's implementation of a group management model for these businesses [1][2] - The collaborative model between government and market stakeholders aims to enhance food safety, improve consumer confidence, and address public concerns effectively [2] Summary by Sections - **Industry Overview** - No-dine-in takeout restaurants operate with a single kitchen and often lack visibility, leading to consumer concerns about hygiene and food safety [1] - **Government Initiatives** - Chongqing has introduced a group standard for no-dine-in takeout services to ensure safety and hygiene [1] - Zhejiang is promoting a group management model to consolidate scattered no-dine-in takeout businesses into regulated zones, with 161 such zones identified for standardization by year-end [1][2] - **Market Collaboration** - The model encourages cooperation between government, professional operators, and merchants, fostering a shared responsibility for food safety and compliance [2] - This approach aims to activate consumer confidence and address food safety issues through innovative governance [2]

Core Points - The implementation of the "No Dine-in Takeaway Operation Service Specification" in Chongqing marks the first national standard focusing on the entire service chain of no dine-in takeaway, filling a gap in industry standards [1][2] - The rise of the "no dine-in takeaway" model benefits both merchants and consumers by reducing costs associated with physical storefronts and providing quicker service at lower prices, particularly appealing in scenarios like the single economy and nighttime economy [1][2] - However, the virtual and hidden nature of "no dine-in takeaway" poses significant regulatory challenges, making it difficult for consumers to assess merchant qualifications and for authorities to conduct thorough inspections [1][2] Regulatory Framework - The new specification addresses regulatory challenges by requiring merchants to hold food operation licenses and implement "open kitchen" practices to prevent illegal operations [2] - It mandates separation of raw and cooked food, thorough cooking processes, and the establishment of a digital traceability system to ensure accountability at every stage of food preparation [2] - The specification also outlines responsibilities for platforms, including verifying the consistency of merchant addresses with licenses and monitoring delivery data in real-time [2] Implementation Challenges - The introduction of the specification is just the beginning; effective implementation requires breaking down information barriers between platforms and regulatory bodies through technological means [2] - A dynamic inspection mechanism is necessary to penalize non-compliant merchants, and platforms should enhance their oversight by monitoring unusual orders and frequent complaints [2] - The need for similar regulations in other regions is emphasized to ensure comprehensive oversight and promote the healthy development of the "no dine-in takeaway" industry [3]