Core Viewpoint - ESG (Environmental, Social, and Governance) has become a key metric for assessing corporate value and future growth potential, with Chinese companies making significant achievements in this area, exemplified by Xuanwu Cloud winning the "ESG Governance Excellence Enterprise" award at the "Global Investment Carnival 2025" event [1][2]. Group 1: ESG Governance Excellence - The "ESG Governance Excellence Enterprise" award recognizes companies with clear and transparent governance structures, robust risk management systems, and sound shareholder rights protection mechanisms, emphasizing diversity in the board, compliance operations, and anti-corruption systems [3]. - Xuanwu Cloud has established a clear governance framework and prioritizes compliance and risk management, which enhances its management effectiveness and reflects its potential for sustainable development [3][4]. Group 2: ESG Management Framework - Xuanwu Cloud has integrated sustainable development into its operational management, creating a comprehensive ESG management system that enhances governance effectiveness through collaboration across various dimensions, including corporate governance, risk management, and compliance [4]. - The company has a four-tier ESG governance structure involving the board, committees, the president's office, and dedicated ESG teams, ensuring adherence to the Hong Kong Stock Exchange's listing rules [4]. Group 3: Ethical Business Practices - Xuanwu Cloud maintains high standards of business ethics and conducts frequent training on anti-corruption, achieving a 100% training rate for employees on anti-bribery and integrity by 2024 [5]. - The company evaluates its risk management policies annually to ensure effective risk management and internal control systems, having published two internal risk management reports in 2024 to identify key risk points [5]. Group 4: Employee Welfare and Community Engagement - Xuanwu Cloud views employee welfare as a core element of its ESG governance, adhering to labor laws and providing equitable compensation and benefits, including supplementary accident insurance and meal allowances [6]. - The company fosters an inclusive organizational culture through regular employee activities and feedback mechanisms, enhancing employee engagement and satisfaction [6]. Group 5: Strategic Development through ESG - Xuanwu Cloud recognizes that effective corporate governance is crucial for achieving high-quality development, enhancing operational efficiency, and facilitating strategic innovation [7]. - The company has focused on SaaS and AI innovations, launching various models and tools that have contributed to a 23.8% growth in SaaS revenue in 2024, demonstrating the value derived from its ESG improvements [7]. Conclusion - Sustainable corporate governance is viewed as a competitive advantage, enabling companies to navigate economic cycles more effectively. Xuanwu Cloud aims to leverage technological innovation and robust governance to secure a leading position in high-quality development and set a benchmark for sustainable industry practices [8].

Summary of Conference Call Company Overview - The conference call discusses the performance and business outlook of Xuanwu Cloud, a Chinese provider of intelligent CRM services driven by artificial intelligence and data [1] Key Points and Arguments Financial Performance - Xuanwu Cloud reported a total revenue of 1.15 billion RMB for 2024, with a year-on-year increase of 23.8% in SaaS revenue, which now accounts for 63.6% of total revenue, marking the first time it has exceeded 60% [2][25] - The company reduced its operating expenses by 3.6%, achieving an overall expense ratio of 7.9% [2] - The number of SaaS customers increased to 2,282, while PaaS customers decreased from 1,293 to 1,155 [24] - Core customer contribution per user decreased to 3 million RMB, down by 700,000 RMB year-on-year [24] - The net profit attributable to the parent company reached 6.9 million RMB, a significant improvement from a loss of 72.4 million RMB in 2023 [25] Business Strategy - The company is focusing on transitioning from PaaS to SaaS, emphasizing the growth of SaaS business [25] - Xuanwu Cloud aims to enhance its product standardization, operational precision, and global business expansion [17] - The company is actively reducing low-margin PaaS clients while concentrating on AI and SaaS business development [2][25] Market Trends - The CRM market in China is projected to grow at a compound annual growth rate (CAGR) of 16.1% over the next three years [4] - The AI marketing sector is expected to grow at a CAGR of 35%, while the AIGC industry is projected to grow at 59.3% [4] Product Development - The company has launched several AI-driven products, including a smart ice cabinet service that has been deployed in over 60,000 locations [10] - Xuanwu Cloud is developing an APaaS platform to allow clients to customize their solutions [9] - The company is focusing on integrating AI capabilities into its products to enhance customer engagement and operational efficiency [19][20] Customer Retention and Growth - The net revenue retention rate for SaaS core customers improved from 82% in 2023 to 83.9% in 2024 [24] - The company reported a customer base of 3,056, with 2,282 being SaaS clients [3] Cost Management - The company has successfully reduced sales and administrative expenses, leading to a 10% increase in operational efficiency [25][27] - R&D expenses were reduced by 29.2%, raising concerns about the impact on innovation and product competitiveness [36] Future Outlook - Xuanwu Cloud plans to continue enhancing its AI capabilities and product offerings, focusing on industry-specific models and solutions [12][19] - The company is exploring opportunities for localizing operations in overseas markets while expanding its ecosystem partnerships [22][23] Additional Important Information - The company is adapting to the emergence of deep learning models and their implications for the industry, emphasizing the need for precise industry-specific models [32][33] - The management addressed concerns regarding the impact of deep learning on project timelines and industry dynamics, stating that no projects have been delayed due to this [30][31] This summary encapsulates the key points discussed during the conference call, highlighting the financial performance, strategic direction, market trends, product development, customer retention, cost management, and future outlook of Xuanwu Cloud.

Core Viewpoint - The Chinese SaaS market is undergoing a significant transformation in 2024, with a shift from general AI models to vertical scenario-based services becoming the key competitive factor. The focus is on translating AI's potential into enhanced productivity for enterprise clients [1]. SaaS Market Growth - The CRM market in China is expected to reach 38.5 billion RMB by 2026, with a compound annual growth rate (CAGR) of approximately 20% from 2021 to 2026. The integration of AI into CRM has become a consensus in the industry, driven by increasing demand for real-time data decision-making and intelligent supply chains in sectors like fast-moving consumer goods and finance [1]. Company Performance - In 2024, the company reported revenue of 1.15 billion RMB, a year-on-year decrease of 10.1%. However, it achieved a net profit of 6.914 million RMB, marking a turnaround from losses. This improvement was attributed to a reduction in low-margin businesses and an increase in high-margin SaaS business, which raised the overall gross margin to 18.2% [3][4]. Business Segment Analysis - The company's PaaS revenue decreased by 39.2% to 419.41 million RMB, while SaaS revenue grew by 23.8% to 731.87 million RMB, increasing its share of total revenue by 17.5 percentage points to 63.6%, making it the primary growth driver [3][4]. SaaS Sub-segment Growth - Within the SaaS segment, the marketing cloud grew by 23.4%, the sales cloud by 14.9%, and the customer service cloud by 55.8%, indicating strong development across all three areas [6]. AI Integration and Product Development - The company focuses on integrating AI large model technology with comprehensive marketing scenarios to enhance business efficiency and performance. Its self-developed large model for the consumer sector has shown a SKU recognition rate of 95% and processes over 8 million images daily, providing substantial data support for clients [8][10]. Ecosystem Collaboration - The company has actively collaborated with various cloud vendors to expand its market reach and enhance brand value. Partnerships, such as with Huawei Cloud, have allowed the company to leverage additional sales channels, broadening its market coverage [12]. Strategic Focus - The company aims to continue its strategic focus on product standardization, operational refinement, and global business expansion. It plans to deepen AI integration and enhance resource efficiency and profitability [16].