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东航浙江工作人员化身“临时妈妈”暖心守护
近日,东航浙江分公司MU9671航班由昆明飞往宁波的机上有一位无成人陪伴儿童,航班比计划时间提 前了近半小时抵达宁波,而孩子家长预计还要40分钟才能到机场。航班落地后,接机的地服员将小朋友 从飞机上带到东航票务柜台,由柜台地服工作人员戴莹波照看。小朋友不安的反复问道:"妈妈什么时 候来?""妈妈来了吗?""妈妈还要多久到?"戴莹波轻声安抚道:"宝贝别担心,你妈妈在来的路上了, 先在这里休息一下好不好呀?"在处理好工作的同时,戴莹波持续关注着小朋友,期间她与家长保持联 系,家长表示高速堵车,至少还需1小时以上才到。戴莹波把家长的行程同步告诉小朋友,让小朋友和 在MU5381从杭州飞往烟台的航班上,一位年轻妈妈独自带着小孩乘机,这位新手妈妈面对宝宝的哭闹 显得有些焦虑,同为母亲的乘务长李安琪主动上前帮助她放置随身行李,轻声安抚着她的焦虑情 绪:"女士,您一个人带这么小的孩子坐飞机不容易,本次飞行中您有任何需求都可以直接呼唤我,我 会全力帮助您的。" 《中国民航报》、中国民航网 记者赵瑜 通讯员要亚东、钟周红 报道:刚刚过去的五一假期游客乘机出 行热情高涨,东航在宁波、杭州的航班量、客流量大,进出港的无陪儿童和带娃 ...
弥勒机场:低空经济+地面活动 提振航空服务消费
创新模式释放经济价值潜能 弥勒机场拥有1500米跑道、10个停机位及相关配套设施,其开阔的场地、浓厚的航空文化,以及弥勒当 地的旅游资源,为弥勒机场发展低空经济提供了天然的优势。弥勒机场充分利用这一优势,直面通用机 场年均停飞期长、设施利用率不足的行业困境,在停航期间引入各类非航项目,先后开展了科普研学、 企业团建、航模比赛、宠物聚会等活动;加上高空跳伞、低空游览、训练飞行、体验飞行等常态化开展 的项目,创新构建了"低空经济+地面活动"双轮驱动模式。 多方协同确保机场安全和经营发展双提升 为保障机场秩序和嘉年华活动的"双重安全",弥勒机场与主办方共同组建了活动保障专班,针对可能出 现的突发事件等安全风险制定应急预案;同时将机坪划分为航空器停放区、人员流动区、游客休息区、 产品展示区等数个专用区域,在保障航空器安全停放的前提下,满足了活动的场地需求。在活动结束 后,弥勒机场对机坪开展了细致的检查,认真清理了现场遗留的外来物和空飘物等,以上措施最终实现 了机坪安全和活动现场"零事故"。 本次嘉年华吸引了弥勒湖泉酒店、汽车经销商、当地农特产品销售商等企业参加,活动现场除了展示汽 车文化和普及航空知识,还有弥勒葡萄、 ...
乌鲁木齐机场提升行李运输服务质量
Core Viewpoint - The Xinjiang Airport Group has implemented a series of measures to enhance luggage retrieval efficiency at Urumqi Tianshan International Airport, aiming to provide a more efficient and convenient travel experience for passengers [1][4]. Group 1: Luggage Retrieval Efficiency - Following the transition to the new terminal, Urumqi Airport faced a significant increase in passenger flow and luggage volume, making luggage retrieval efficiency a key focus for airport service units [3]. - Statistics from January to March 2025 indicate that the average waiting time for luggage retrieval varies by airline, with Xinjiang Tianyi Aviation Service showing an average of 0.5 minutes for the first piece and 12 minutes for the last piece, while China Southern Airlines recorded 2.4 minutes for the first piece and 12.5 minutes for the last piece [3]. Group 2: Service Improvement Measures - The airport has established efficient communication and collaboration mechanisms with airlines to share flight information and luggage transport status in real-time, striving for a "passenger and luggage arrival together" service goal [4]. - During peak periods, the airport employs a combination of system allocation and manual intervention to dynamically adjust the use of 12 luggage carousels and personnel deployment, ensuring quick delivery of luggage after arrival [4]. - The introduction of sorting robots and unmanned luggage vehicles has effectively improved sorting efficiency and accuracy while reducing employee workload [4]. Group 3: Passenger Experience Enhancements - The new terminal has optimized the luggage retrieval area by rationally planning carousel locations, increasing the number of guiding signs, and enhancing clarity to help passengers easily locate their luggage [5]. - Additional amenities such as more seating, charging stations, and information displays have been added to improve passenger comfort while waiting [5]. - On-site assistance has been provided for elderly and disabled passengers to facilitate their luggage retrieval process [5].
中国航油海鑫公司坚持生命至上 成功救助突发疾病船员
14时20分,抵达锚地的两船协同配合,将患病船员安全转移至海巡08303,并将他送往陆地医院接受治 疗。由于送医及时,该船员病情得到了及时医治。 从接报到入院治疗,本次海上救援行动全程仅用了不到3个小时,赢得了宝贵的救助时间。在这次救援 行动中,岸基的高效协调和快速响应,以及618轮船长和船员们在险情面前的冷静应对,充分检验了其 应急处置能力与多方联动机制的效果。 《中国民航报》、中国民航网 记者许晓泓 通讯员董睿 报道:"五一"小长假,当很多人还在享受假期旅 游度假的幸福时刻,中国航油的一支"海上铁军"正在保障航油供应的茫茫大海中紧张地忙碌着。 5月4日21时12分,"海鑫油618"轮满载15472吨航油从泉州港缓缓驶离码头,开始执行2518次航次计划驶 往上海浦航码头。对全体船员来说这是一次很普通的航煤运输任务,谁也没有想到,一位船员突发疾 病,情况危急,急需上岸就医。接报后,公司岸基立即启动应急预案,联动多方力量,打通生命救助绿 色通道,展开了一场历时3小时的海上救援接力行动,最终顺利将船员送院治疗,挽救了宝贵的生命, 再次彰显了央企的责任担当。 5月5日11时55分,618轮值班机工胡师傅像往常一样在 ...
济南机场联合多家单位开展危险品泄漏应急救援综合演练
《中国民航报》、中国民航网 记者许晓泓 通讯员刘荣妍、孙静润荣 报道:为贯彻落实民航安全应急管 理要求,提升危险品突发事件应急处置能力,近日,济南机场联合顺丰速运、中国检验认证集团等单 位,聚焦高锰酸钾、双氧水泄漏等应急处置工作,开展危险品泄漏应急救援综合演练。 此次演练不仅是应急处置流程的实战检验,更是安全责任意识的深化提升。从险情发生到运行恢复,各 环节衔接紧密、处置规范,彰显了高效专业的应急管理能力。 济南机场将以此次演练为契机,持续完善危险品运输应急预案,强化全员安全培训,织密安全防护网 络,确保关键时刻拉得出、顶得上、打得赢,为旅客、货主及员工的生命财产安全保驾护航。(编辑: 张彤 校对:李季威 审核:韩磊) (济南机场供图) 演练以"发现泄漏、快速响应"为宗旨,顺丰速运工作人员在分拣作业中发现货物冒烟后,立即启动"双 线报告"机制,同步通知班组长及机场消防火警,现场迅速切断电源、设置隔离带。机场有关工作人员 通过烟感报警与视频监控联动,实时播报疏散指令,确保人员安全撤离。中国检验认证集团应急处置小 组身着全套防护装备进场,经检测确认泄漏物为高锰酸钾和双氧水后,采用吸附中和、专业转移等方式 科学处置 ...
大兴机场“兴享适程”入选国家级品牌案例
Core Viewpoint - Beijing Daxing International Airport's "Xingxiang Shicheng" service brand has been recognized as an excellent case in China's brand building, showcasing its innovative practices and expanding brand influence [1][3]. Group 1: Service Experience - Daxing Airport has focused on meeting the public's travel aspirations, aiming to provide a fulfilling travel experience since its operation five years ago [3]. - The "Xing e行" service allows passengers to pass through 17 checkpoints without showing a paper boarding pass, enabling seamless travel [5]. - "Xing box tracking" offers real-time luggage tracking at 34 points, making it as convenient as tracking a package [5]. - The "Xing yitong" service provides comprehensive travel information through the airport's app and WeChat mini-program [5]. - "Jinxing Fei" simplifies the transfer process for connecting flights, allowing transfers in as little as 20 minutes [5]. - "Xing Kuaixian" offers 12 air express lines for flexible and high-frequency flight operations [5]. - "Xing Changda" enables early check-in and baggage handling at three city terminals, ensuring seamless air-land transport [5]. Group 2: Commercial Experience - "Xing Xiansong" integrates urban life services into air travel, delivering goods to the boarding gate within 30 minutes and offering various member benefits [8]. - "Xing Liyu" explores the value of Daxing Airport's IP by launching exclusive cultural products for travelers [8]. Group 3: Cultural Experience - "Xing Yinshi" merges airport space with cultural elements, featuring a Chinese garden and a library for a unique aesthetic experience [10]. - The airport hosts a patriotic education exhibition and cultural performances, enriching the waiting time for passengers [10]. Group 4: Humanistic Care - "Xing Xin Xiang Yin" provides personalized services for passengers with special needs, including wheelchair assistance and tailored support [12]. - The airport offers a range of thoughtful services for different traveler groups, ensuring a warm and caring experience [12]. Group 5: Future Outlook - Daxing Airport plans to continue enhancing service experiences, aiming to respond to the public's aspirations for quality travel and showcase the strength of Chinese service brands [14].
聚焦安全发展 民航宁夏监管局指导通航企业开展复杂天气运行深度剖析与优化策略研讨
宁夏监管局着重强调,通航企业务必紧扣"安全与发展"核心命题,始终将"安全第一"理念贯穿发展全 程,重点聚焦关键岗位与重点业务环节管控。企业需清醒认知当前通航运行的安全挑战,切实强化主体 责任与岗位责任落实,秉持"归零"心态与严谨工作作风,严格执行飞行前、飞行中、飞行后及后续总结 四个阶段的标准流程,严守航空器放行安全底线。针对旺季运行,企业应充分借鉴过往经验,加大资 金、人力与物资投入力度,保障运行秩序稳定。此外,要密切关注夏季气象条件快速变化带来的风险, 结合自身实际制定科学有效的应对方案,持续完善应急预案体系,常态化开展应急演练,切实增强突发 事件应急处置能力,为通航事业稳健发展保驾护航。(编辑:孙文瑾 校对:金杰妮 审核:韩磊) 《中国民航报》、中国民航网 记者路泞 通讯员许健豪 付兵 报道:面对宁夏地区近期大风沙尘、大风阴 雨等复杂多变天气与通航企业空中游览业务高位运行叠加的态势,为筑牢通航安全防线,民航宁夏监管 局近日牵头组织辖区通航企业召开运行复盘业务研讨会,深度剖析安全运行关键环节,全面推动通航安 全管理水平升级。 研讨会上,来自通航企业的管理人员、关键岗位员工及地面运行保障人员,围绕飞行全流程 ...
科技成果转化与产业升级的关键引擎 无人机系统试验测试中试平台落地西安
Group 1 - The Ministry of Industry and Information Technology has announced the first batch of key pilot platforms, with 242 platforms selected nationwide, covering critical areas for high-quality development in manufacturing [1] - Shaanxi province has 8 platforms selected, with 6 located in Xi'an, indicating significant progress in promoting the transformation of scientific and technological achievements and industrial upgrading [1] - The drone system testing pilot platform operated by Xi'an Aisheng Technology Group is highlighted as a key innovation development in the equipment manufacturing sector [1] Group 2 - The Shaanxi Provincial Department of Science and Technology aims to cultivate and recognize 60 concept verification centers and pilot bases by the end of 2026, injecting strong momentum into industrial development [2] - The drone system testing pilot platform plays a crucial role in accelerating the transformation of research achievements in the drone sector, addressing the increasing market demands for performance, stability, and safety [2] - The establishment of this platform is expected to attract more upstream and downstream enterprises and research institutions in the drone field, forming an industrial cluster effect and promoting collaborative development of the drone industry chain in Shaanxi and nationwide [2]
民航局召开5月航空安全委员会全体(扩大)会议
宋志勇强调,要认真贯彻落实习近平总书记对安全生产的重要指示批示精神,切实强化责任落实。要切 实增强防范遏制重特大事故的责任感、紧迫感和使命感,从全局高度进一步增强做好当前安全工作的政 治自觉、思想自觉和行动自觉,进一步树牢安全发展理念,始终坚持安全第一、稳中求进,坚决克服麻 痹思想和侥幸心理,进一步强化对安全工作的重视程度和组织领导力度,采取有力举措把安全防范责任 措施落实到基层末梢、岗位人头,全面深入排查整治各类安全隐患,强化源头把控和事前预防,狠抓各 项工作措施落实落地,积极应对恶劣天气和各类风险对航班安全运行带来的风险挑战,坚决避免因防范 不力导致不安全事件发生,确保行业持续保持安全平稳的运行态势。 会议以电视电话形式召开。民航局总飞行师、总工程师、安全总监和机关各司局负责同志,民航各地区 管理局、监管局以及行业有关企事业单位负责同志分别在主会场、分会场参会。(编辑:李佳洹 校 对:许浩存 审核:韩磊) 宋志勇强调,要扎实开展安全风险防范和隐患排查整治,确保各类安全问题得到及时解决。要持之以恒 加强关键队伍建设,持续抓好航空器适航管理、鸟击和外来物防范,加强境外航空器地面刮碰、国际军 事冲突地区航班运行 ...
大兴机场公务机维修基地完成首架公务机定检
Group 1 - The maintenance base of Yijie Haite at Beijing Daxing International Airport has successfully completed its first scheduled maintenance for a business jet, setting a new benchmark for business aviation services in the region [1][2] - The aircraft undergoing maintenance was a Gulfstream G550 operated by Aladdin Business Jets, with a total of 198 routine tasks and 94 non-routine tasks completed during the 2C level maintenance [2] - The Daxing Airport business jet base is fully equipped to support both domestic and international flight operations, as well as comprehensive aircraft maintenance capabilities [2] Group 2 - Aladdin Business Jets highlighted the advanced facilities and strong ground support capabilities of Yijie Haite, emphasizing the collaboration as a demonstration of world-class maintenance service levels [4] - Yijie Haite's General Manager stated that the successful implementation of this maintenance project is a milestone, allowing clients in Beijing and surrounding areas to access international standard deep maintenance services without the need for repositioning aircraft [4]