股份代號：66 2021年報 目錄 歡迎閱覽港鐵2021年報，本報告詳述儘管面對全球疫情帶 來的持續營運及經濟挑戰，公司仍致力讓城市前行，為股 東創優增值。年內，我們亦圍繞企業責任、環境管理和管 治以及創新求變、技術進步和業務拓展的原則，在持續轉 型、鞏固及重塑組織方面取得長足進展，令港鐵繼續成為 安全可靠及環保的集體運輸的全球領導者。 2021年報 2021年可持續 發展報告 此外，我們誠邀您細閱我們的《2021年可持續發展報告》， 該報告闡述我們致力在營運中納入相關及重要的可持續發 展措施。 我們希望這些報告能讓您清楚了解我們的業務活動、業績 及未來策略，以實現港鐵及社區的互惠發展。在股東及持 份者的鼎力支持下，我們將一如既往不負重託，實現卓越 表現，延展動力，創建未來。 2 4 6 8 9 10 12 14 18 概覽 行政總裁回顧及展望 | --- | |--------------------| | | | 摘要 | | 企業策略進展及計劃 | | 聯繫持份者 | | 三個社會及環境目標 | | 主要獎項 | 主要數據 我們的網絡 主席函件 業務回顧與分析 | --- | --- | --- | | ...

Financial Performance - Regular business revenue reached HK$22.3 billion, an increase of 3.2%[2] - Regular business profit amounted to HK$900 million, a significant increase of 110.6%[2] - The company reported a net profit attributable to shareholders of HK$2.7 billion, compared to a net loss of HK$300 million for the same period last year[2] - The company reported a profit of HKD 3.147 billion, with a basic profit attributable to shareholders of HKD 4.059 billion, representing a 27.9% decrease compared to the same period last year[12] - The group recorded a net profit attributable to shareholders of HKD 2.673 billion for the six months ended June 30, 2021, compared to a net loss of HKD 334 million in the same period of 2020[67] - Total revenue for the first half of 2021 was HK$6,004 million, a decrease of 3.7% compared to the previous year[22] - Total revenue for the six months ended June 30, 2021, was HKD 22,317 million, an increase of 3.35% compared to HKD 21,592 million for the same period in 2020[115] - The company reported a significant increase in profit from associated companies, reaching HKD 530 million, up 144.2% from HKD 217 million in the previous year[62] Property Development - Property development profit was HK$3.1 billion, reflecting a growth of 39.5%[2] - The property development segment recorded a profit of HKD 3.118 billion, primarily from the share of profits from the eighth phase of "Sunrise Coast"[41] - The pre-sale consent for "Yanghai" (Phase 2 of "South Island") has been approved, indicating ongoing development activity[41] - The company is closely monitoring the quality of property development projects, particularly addressing concerns regarding concrete quality issues in "Park Avenue III"[44] - The company has awarded 15 residential property development projects, expected to provide approximately 20,000 units to the market over the next six years[49] Operational Efficiency - The net debt-to-equity ratio improved to 15.4%, a decrease of 7.1 percentage points from December 31, 2020[2] - In the first half of 2021, train service punctuality reached 99.9% across multiple lines, exceeding operational targets of 98.5%[26] - The reliability of ticketing systems showed a significant improvement, with only 38,210 ticketing errors reported against a target of 10,500[26] - The company recorded an impressive 4,997,810 kilometers traveled before a delay of five minutes or more occurred on several lines, indicating high operational efficiency[26] Sustainability and Social Responsibility - The company is committed to sustainability and social responsibility, aligning its business and social goals with community needs[11] - The company arranged HKD 4.8 billion in green financing to support sustainable development and low-carbon railway services[12] - The company is conducting research to establish a carbon neutrality action plan and investment strategy[12] - The company launched a pilot program for a reverse vending machine initiative to promote recycling of plastic beverage containers[12] - The company aims to enhance social inclusion and community engagement through various initiatives, including art programs and community support[12] Market Expansion - The company is focused on expanding its core business in Hong Kong, as well as exploring opportunities in mainland China and international markets[11] - Ongoing property development projects are planned in both mainland China and Macau, indicating market expansion efforts[8] - The company is exploring opportunities for digitization and innovation, collaborating with several startups[13] - The company is focused on creating opportunities for others to benefit from its business growth, promoting development in the community[13] Challenges and Recovery - In the first half of 2021, the company continued to face challenges due to the COVID-19 pandemic but maintained reliable service and world-class operational standards[15] - The company continues to implement special relief measures for passengers affected by the ongoing economic impact of the pandemic[12] - The company provided rent relief to small and medium-sized tenants in response to the impact of the pandemic on their businesses[13] - The company is preparing to resume cross-border services and high-speed rail operations, enhancing COVID-19 prevention measures at stations and trains[23] Governance and Management - The company has implemented a new management structure to support its sustainable development strategy, effective February 22, 2021[97] - The company continues to focus on compliance with the standard code of conduct among its senior management and employees[94] - The board reviewed and discussed various company matters, including the annual assessment of board structure, composition, and governance functions[100] - The company has made several appointments and resignations in its executive management team to enhance internal controls and risk management[99] Financial Position - Total assets increased to HK$295.6 billion, up by 1.7% compared to December 31, 2020[2] - The company's cash and bank balances increased to HKD 29,793 million as of June 30, 2021, up from HKD 20,906 million at the end of 2020, indicating improved liquidity[117] - The company’s total liabilities increased to HKD 121,891 million from HKD 113,593 million, indicating a rise in financial obligations[117] - The company’s equity attributable to shareholders was HKD 173,347 million, a decrease from HKD 176,788 million, reflecting changes in retained earnings and reserves[117] Future Outlook - The company is committed to maintaining reliable and affordable transportation services while expanding the railway network to connect more communities[84] - Future outlook includes continued focus on property development activities in both Hong Kong and mainland China[124] - The company continues to explore new opportunities in mainland China and overseas, particularly in the Greater Bay Area, to diversify revenue sources[85]

Sustainable Development and Corporate Strategy - The MTR Corporation aims to integrate sustainable development with environmental, social, and governance principles into its business operations to create value for all stakeholders[12]. - The new corporate strategy "Transforming the Future" was approved by the board in June 2020, focusing on business, environmental, social, and governance goals for sustainable development[37]. - The company is committed to contributing to climate change mitigation and creating opportunities for personal and community development[37]. - The company is focused on reducing greenhouse gas emissions across all its operations while expanding its network and creating opportunities for employees and the community[39]. - The company aims to reduce carbon emissions, promote social inclusion, and create opportunities for the community while ensuring business sustainability[48]. - The company is committed to sustainable financial goals and accountability, focusing on long-term value creation for shareholders and stakeholders[48]. Financial Performance - Total revenue for 2020 was HKD 42,541 million, a decrease of 21.9% compared to HKD 54,504 million in 2019[27]. - The company reported a net loss of HKD 4,821 million for the year, compared to a profit of HKD 12,092 million in 2019[27]. - Regular business revenue from Hong Kong passenger operations was HKD 11,896 million, down 40.3% from HKD 19,938 million in 2019[27]. - The company incurred a loss of HKD 9,190 million from the revaluation of investment properties[27]. - The company reported a net loss attributable to shareholders of HKD 48.09 billion for 2020, translating to a loss per share of HKD 0.78, a significant decline due to the impact of the COVID-19 pandemic[39]. - Revenue from regular operations decreased by 58.5% to HKD 43.81 billion compared to the previous year, with a 1.3% reduction in profit from property development to HKD 55.07 billion[39]. Impact of COVID-19 - In 2020, MTR Corporation faced significant challenges due to a sharp decline in passenger volume and reduced foot traffic in malls and station shops, impacting multiple revenue streams[36]. - The past year was one of the most challenging in the company's history due to the COVID-19 pandemic, impacting operations and business significantly[46]. - The COVID-19 pandemic significantly impacted the company's recurring business, with passenger volume dropping drastically and retail operations in malls, duty-free shops, and advertising severely affected[105]. - The company anticipates fluctuations in passenger demand and business revenue in 2021 due to the ongoing impact of the COVID-19 pandemic[195]. Operational Performance - The company is committed to maintaining high operational service levels while ensuring the well-being of passengers and staff during the pandemic[6]. - The company achieved a 99.9% punctuality rate for train services during the year[50]. - The number of reportable incidents per million passenger journeys decreased to 0.58 in 2020, a 45% reduction compared to 2019[104]. - The company maintained a punctuality rate of 99.9% for passenger journeys, surpassing the customer service goal of 99.0%[129]. Property Development and Management - MTR Corporation is continuing to promote over 23,000 residential units and two new shopping mall projects[19]. - The company is developing approximately 20,000 residential units at the Siu Ho Wan Depot site, with about half designated for subsidized sale units, along with community facilities and a 30,000 square meter shopping mall[73]. - The property development segment recorded a profit of HKD 5.442 billion, primarily from the earnings of the sixth phase of "Sunrise Canopy" and the sale of inventory units[162]. - The company continues to expand its international business, including projects in the Greater Bay Area and other regions in mainland China, enhancing its revenue sources[39]. Innovation and Technology - The company emphasizes the importance of innovation and technology in its corporate strategy to enhance customer experience and operational efficiency[13]. - The company is leveraging new technologies and smart travel initiatives to enhance customer experience, including QR code ticketing and expanded Wi-Fi coverage[37]. - The MTR Mobile app was enhanced to provide better customer experience and increase the reliability of railway services[50]. - The company introduced five AI-equipped "smart apprentice" robots at Kai Tak Station in Q3 2020 to enhance cleaning, inspection, and customer relations[136]. Community Engagement and Support - Over 16,900 free tickets were provided to healthcare workers since March 2020, along with donations of 200 tablets to low-income families for online learning[40]. - The company conducted 64 volunteer activities in 2020, accumulating a total of 6,344 volunteer hours to support disadvantaged families[41]. - The company has launched a series of support measures for the community and local businesses in response to the challenges posed by the pandemic[48]. - The company provided HKD 1.7 billion in fare concessions for the elderly, children, students, and disabled individuals[125]. Awards and Recognition - The company has received multiple awards, including the Hong Kong Service Award 2020 for "Public Transport Award" and the Hong Kong Power Brand Award for Market Leader 2019/2020[22][24]. - The company received multiple awards for its commitment to community service and sustainability, including the "Social Sustainability" and "Green Sustainability" awards at the Bay Area Corporate Sustainability Awards 2020[41].

Financial Performance - Regular business revenue reached HKD 21.6 billion, representing a 23.6% increase[2] - Regular business profit amounted to HKD 4 billion, up 83.8%[2] - Property development profit surged to HKD 5.2 billion, a 571% increase[2] - The company reported a net loss attributable to shareholders of HKD 300 million, compared to a net profit of HKD 5.5 billion for the same period in 2019[2] - Total revenue for the six months ended June 30, 2020, was HKD 21.592 billion, a decrease of 23.6% compared to HKD 28.272 billion in the same period of 2019, primarily due to the impact of the COVID-19 pandemic[90] - The Hong Kong passenger business reported a loss of HKD 2.579 billion, a decrease of HKD 3.531 billion compared to a profit of HKD 952 million in the same period of 2019[89] - The company’s regular business profit decreased by 83.8% to HKD 433 million from HKD 2.665 billion in the previous year[89] - The company reported a net loss attributable to shareholders of HKD 334 million, compared to a profit of HKD 5.506 billion in the same period of 2019[89] - The company’s recurring business profit decreased by 83.8% to HKD 433 million for the six months ended June 30, 2020, primarily due to the adverse financial impact of the COVID-19 pandemic[91] - The company reported a loss of HKD 311 million for the six months ended June 30, 2020, compared to a profit of HKD 5,604 million for the same period in 2019, representing a significant decline[143] Assets and Liabilities - Total assets stood at HKD 287.6 billion, a slight increase of 0.6% compared to December 31, 2019[2] - Net assets increased by 3.6% to HKD 180 billion compared to December 31, 2019[2] - The net debt-to-equity ratio improved by 3.5 percentage points to 18.9% compared to December 31, 2019[2] - Total assets decreased by 0.6% to HKD 287.615 billion, primarily due to the revaluation loss of existing investment properties[96] - Total liabilities increased by 5.1% to HKD 107.594 billion, driven by the accrual of dividends and increased borrowings[97] - The net debt-to-equity ratio rose to 18.9%, an increase of 3.5 percentage points from 15.4% as of December 31, 2019, due to increased borrowings for capital expenditures[99] Operational Performance - The railway operations maintained a punctuality rate of 99.9% during the first six months of the year[39] - Train service performance maintained a world-class level with a punctuality rate of 99.9%[47] - The heavy rail network maintained a punctuality rate of 99.9% during the first half of the year, exceeding operational agreements and customer service targets[57] - Passenger journey punctuality also achieved 99.9%, surpassing the customer service goal of 99.5%[56] - The average number of kilometers traveled before experiencing a delay of five minutes or more was 7,552,621 for certain lines, significantly exceeding the customer service goal of 700,000[56] Impact of COVID-19 - The company continues to make progress on key projects despite challenges posed by the COVID-19 pandemic[36] - The company has implemented rent relief measures for tenants during the pandemic, demonstrating its commitment to supporting partners[37] - Shareholders' attributable recurring profit decreased by 83.8% to HKD 433 million in the first half of 2020[41] - The company implemented cost control measures, including a hiring freeze and reduced expenses, to mitigate financial losses due to the pandemic[48] - The company continued to provide fare discounts and rent reductions for tenants to alleviate public economic pressure during the pandemic[47] - The company provided rental concessions to tenants affected by the pandemic, impacting revenue from retail and station businesses significantly[91] Property Development - Property development profit increased from HKD 775 million to HKD 5.2 billion, contributing to a 63.8% rise in basic business profit to HKD 5.633 billion[41] - The profit from property development in Hong Kong reached HKD 5.171 billion, primarily from the shared earnings of the "Sunrise Cannery" Phase 6 and the sale of inventory units[69] - The company launched multiple property development projects for pre-sale, including the twelfth phase of the "Sunrise" development project[47] - The company is developing 15 new residential projects expected to provide around 20,000 new residential units over the next seven years[77] Customer Experience and Technology - The company is focusing on enhancing customer experience and service levels while exploring related business opportunities to ensure long-term sustainable development[38] - The company introduced new features to the MTR Mobile app and implemented smart asset management to enhance customer experience and operational efficiency[47] - The MTR Mobile app had over 1 million active users as of June 2020, featuring a new rewards program and upgraded services[59] - The company is exploring smart asset management technologies to improve service reliability through predictive maintenance[59] Governance and Compliance - The company maintained compliance with the Corporate Governance Code as per the Hong Kong Stock Exchange's Listing Rules for the six months ending June 30, 2020[116] - The company was recognized as one of the top ten listed companies for corporate governance standards according to the Hong Kong Institute of Directors' report published in May 2020[116] - The company updated its Code of Conduct in July 2020 and launched new employee awareness programs to enhance understanding of the guidelines[116] - The company has implemented a management system for compliance with the Standard Code, providing a one-stop access for relevant processes[116] Future Outlook - The company aims to enhance its core business potential while maintaining growth in mainland China and international operations through new products and business units[50] - The company is exploring growth opportunities outside of Hong Kong, including a successful bid for the Shenzhen Metro Line 13 PPP project[110] - The company expects to continue facing challenges due to the resurgence of COVID-19 cases but remains committed to providing reliable and efficient railway services[110]

Railway Operations and Expansion - The MTR Corporation operates a railway network totaling 262.6 kilometers in Hong Kong, with over 1.9 billion passenger trips recorded in 2019[12]. - The company has been expanding its railway business portfolio in mainland China, Europe, and Australia since 2007[12]. - The company is actively expanding its railway network in Hong Kong, mainland China, and overseas, with new projects in Sydney and Hangzhou now operational[60]. - The company has secured operational and maintenance rights for Beijing Metro Line 17, expanding its presence in mainland China[67]. - The company is currently operating railway services in four countries, with a total railway length of 2,102 kilometers outside of Hong Kong[198]. - The company aims to expand its operations into mainland China, Europe, and Australia, focusing on meeting customer needs to become a recognized leader in railway operations[199]. - The company has submitted proposals for five new railway projects as part of the government's 2014 Railway Development Strategy[197]. - The company is working closely with the government on the detailed planning and design of three new railway lines announced in the 2019 Policy Address[197]. Financial Performance - Total revenue for 2019 was HKD 54,504 million, a 1.1% increase from HKD 53,930 million in 2018[25]. - Regular business revenue from Hong Kong passenger operations was HKD 19,938 million, up 2.3% from HKD 19,490 million[25]. - The net profit attributable to shareholders was HKD 11,932 million, down 25.5% from HKD 16,008 million[25]. - Regular business profit attributable to shareholders was HKD 4,980 million, a decrease of 44.8% from HKD 9,020 million[25]. - The company reported a total EBIT of HKD 13,501 million, down 8.8% from HKD 14,810 million[25]. - The company’s total EBITDA was HKD 21,033 million, a decrease of 1.9% from HKD 21,442 million[25]. - The company’s income tax expense was HKD 1,922 million, compared to HKD 2,325 million in the previous year, a decrease of 17.3%[25]. - The company’s regular business profit and total profit were expected to grow by 7.7% and 4.1% respectively on a normalized basis[25]. - The company’s basic earnings per share decreased to HKD 1.94 from HKD 2.64, a decline of 26.5%[26]. - The company’s EBITDA margin decreased to 28.1% from 35.0%, a decline of 6.9 percentage points[26]. - The company’s EBIT margin decreased to 13.8% from 21.5%, a decline of 7.7 percentage points[26]. - The company’s net debt to equity ratio improved to 15.4% from 18.1%, a decrease of 2.7 percentage points[26]. - The company incurred a loss of HKD 591 million in EBIT for Hong Kong passenger operations, compared to a profit of HKD 1.985 billion in the previous year[71]. - The company’s passenger volume from railway subsidiaries, joint ventures, and associates outside Hong Kong increased by 4.1% to 2,276 million[89]. Property Development and Management - MTR Corporation has awarded three property development projects[16]. - The company continues to develop various types of businesses, including residential and commercial property development, leasing, and management[12]. - MTR Corporation is actively involved in property development, with the approval of multiple phases of the "Sun Hung Kai" project during the year[66]. - Profit from property development business increased by 148.8% to HKD 5.58 billion[61]. - The company plans to supply approximately 22,000 residential units to the Hong Kong market over the next six years through 16 property development projects[88]. - The company is developing a total of 16 new residential projects, which will provide approximately 22,000 new units over the next six years[181]. - The company has signed an agreement to acquire the revenue rights of two shopping malls for a total of HKD 3 billion, enhancing sustainable financial resources for its railway business[88]. - The company achieved a near 100% occupancy rate for its shopping malls and the 18th floor of the International Finance Centre II as of December 31, 2019[169]. Customer Experience and Service Quality - The company is enhancing customer experience by upgrading station facilities and implementing digital applications for better journey planning[59]. - MTR Mobile had approximately 1.4 million monthly active users in 2019, enhancing customer experience through AI and IoT technologies[77]. - The company is committed to improving station facilities, including the installation of more baby care rooms, restrooms, and charging sockets for mobile devices[77]. - The company is enhancing its signaling systems to increase train frequency during peak hours, with additional train services planned for various lines[76]. - The punctuality rate for heavy rail services remained at 99.9%, exceeding operational targets despite external factors affecting service performance[146]. - Customer satisfaction regarding service and fare was assessed through regular surveys, influencing service quality indices[148]. Challenges and Responses - There will be no actual fare adjustments for the remainder of 2020 due to the challenges posed by the COVID-19 pandemic[17]. - The company has implemented various cost control measures in response to the financial impact of the COVID-19 pandemic, including no fare adjustments for the remainder of 2020 and rent reductions for small tenants[64]. - In 2019, MTR Corporation faced significant challenges due to social unrest and the COVID-19 pandemic, impacting its operations and public confidence[65]. - The company anticipates that the performance of its Hong Kong passenger business, station commercial, and property leasing businesses will be adversely affected by public activities and the COVID-19 pandemic[124]. - The company is facing significant challenges due to various uncertainties in the current environment, including economic slowdown and geopolitical issues[124]. - The company reported that the financial impact of the COVID-19 pandemic on recurring business net profit is estimated to be approximately HKD 1.3 billion for the first two months of 2020[125]. Corporate Governance and Citizenship - The company aims to enhance its corporate citizenship reputation in Hong Kong and strengthen its core business[5]. - MTR Corporation is committed to enhancing its environmental, social, and governance (ESG) performance, with a focus on reducing electricity consumption and carbon emissions through new technologies[62]. - The company is focused on improving corporate governance and culture following recent incidents and challenges faced in 2019[58]. - MTR Corporation is committed to community engagement through various programs aimed at benefiting young people and supporting charitable initiatives[63]. - The company is enhancing its corporate governance practices to meet the increasing expectations of stakeholders[63]. Future Outlook - The company expects the full Sha Tin to Central Link to be operational by 2021, with the Hung Hom to Admiralty section targeted for the first quarter of 2022, although challenges remain[85]. - The company plans to launch three property development projects in the next 12 months, providing approximately 4,050 residential units[127]. - The company aims to continue its efforts on the Shatin to Central Link project and prepare for the full operation of the Tuen Ma Line in 2021[127]. - The company is preparing to submit project proposals for two remaining projects under the 2014 Railway Development Strategy in 2020[197].

Financial Performance - Total revenue for the first half of 2019 reached HKD 28.3 billion, representing a 7.2% increase year-on-year[3] - Operating profit from recurring business was HKD 8.4 billion, up 9.8% compared to the previous year[3] - Recurring business profit increased to HKD 2.7 billion, a significant rise of 40.6%[3] - Basic business profit was HKD 3.4 billion, reflecting a growth of 26.0%[3] - The overall net profit attributable to shareholders, including investment property revaluation gains, decreased by 22.3% to HKD 5.506 billion, with earnings per share at HKD 0.90[29] - The company's profit attributable to shareholders from recurring operations decreased by 40.6% to HKD 2.665 billion, primarily due to provisions of HKD 2.44 billion related to the Sha Tin to Central Link project and the UK South Western Railway franchise[29] - The company reported a profit of HKD 5,506 million for the half-year ended June 30, 2019, compared to HKD 7,083 million in the same period of 2018, representing a decrease of approximately 22.3%[132] - Total profit for the period was HKD 5,604 million, a decrease of 21.8% compared to HKD 7,171 million in the previous year[129] Assets and Liabilities - Total assets amounted to HKD 282.7 billion, a 2.9% increase from December 31, 2018[3] - Net assets stood at HKD 180.5 billion, showing a slight increase of 0.1% from December 31, 2018[3] - The total liabilities rose to HKD 1021.92 billion, with a significant portion allocated to the purchase of existing railway assets in Hong Kong[94] - The net debt-to-equity ratio improved by 3.7 percentage points to 14.4% compared to December 31, 2018[3] - The company's net asset value slightly decreased from HKD 1806.19 billion as of December 31, 2018, to HKD 1805.24 billion as of June 30, 2019[94] Revenue Streams - The total revenue for Hong Kong passenger operations increased by 14.6% to HKD 10.69 billion in the first half of 2019 compared to HKD 9.33 billion in 2018[44] - The total passenger volume for all rail and bus services rose by 2.5% to 1.0224 billion in the first half of 2019, with an average Sunday passenger volume of 5.9 million[46] - Revenue from property development in mainland China reached HKD 28,272 million, an increase from HKD 26,373 million year-on-year[128] - The company reported a significant increase in property development profit, rising 468.4% to HKD 898 million from HKD 158 million[102] Operational Efficiency - The company maintained a punctuality rate of 99.9% for passenger journeys, despite three incidents of delays exceeding 31 minutes on the heavy rail network[30] - The company achieved over 99.9% punctuality in train services, marking the best performance since the merger of the two railways[40] - Train service reliability reached 99.9% across multiple lines, exceeding operational targets of 98.5%[50] - The company is focused on asset renewal costs and operational expenditure management through fare adjustments[51] Project Developments - Future expansion plans include the development of new rail lines as outlined in the 2014 Railway Development Strategy[9] - The Sha Tin to Central Link project is progressing well, with 99.7% completion for the Tai Wai to Hung Hom section and 78.8% for the Hung Hom to Admiralty section as of June 30, 2019[32] - The company has submitted proposals for five new railway lines under the 2014 Railway Development Strategy, including the Tuen Mun South Extension and North Island Line[32] - The company plans to phase in the service for the Tuen Ma Line from Tai Wai Station to Kai Tak Station, targeting a launch in the first quarter of 2020[38] Corporate Governance - The company is focused on enhancing corporate governance and ethical culture across its subsidiaries and joint ventures[104] - The company reported a compliance with the Corporate Governance Code during the six months ending June 30, 2019, confirming adherence to the standards set forth in the Listing Rules[105] - The company appointed Dr. Jin Zepai as the new CEO effective April 1, 2019, following the resignation of the previous CEO[106] - The company has implemented a whistleblowing policy to encourage employees to report any suspected misconduct in a safe and confidential environment[105] Social Responsibility - The company has organized 140 volunteer projects under the "Railway People, Railway Heart" initiative, with thousands of volunteer participations, and has received recognition for its corporate social responsibility efforts[35] - The company is committed to improving customer experience by adding facilities such as nursing rooms and public restrooms at five interchange stations[72] Future Outlook - The company plans to continue expanding its property development activities in Hong Kong and mainland China, focusing on enhancing its operational efficiency and service offerings[150] - The company aims to commence service for the first phase of the Tuen Ma Line from Tai Wai to Kai Tak in the first quarter of 2020[68] - The company is actively working on the financial settlement for the Sydney Metro City and Southwest Line projects[98]

Financial Performance - Total revenue for 2018 was HKD 53.9 billion, an increase from the previous year[20] - Basic profit from core operations reached HKD 11.3 billion, reflecting a 7.1% increase year-on-year[25] - The company reported a basic earnings per share of HKD 2.64, a decrease of 6.7% from HKD 2.83[25] - The company's profit attributable to shareholders from recurring operations increased by 5.1% to HKD 9.02 billion[56] - Property development profit rose by 15.9% to HKD 22.43 billion[56] - The total dividend for the year is HKD 1.20 per share, including a final dividend of HKD 0.95 per share[56] - The company reported a stable and continuous growth in dividends for shareholders, supported by a robust financial position[53] - The overall net profit attributable to shareholders from recurring operations decreased by 10.3% to HKD 823 million, accounting for 9.1% of total recurring profit[100] - The company's market share in the public transport sector in Hong Kong was 49.3% in 2018, up from 49.1% in 2017[77] - The group’s recurring business revenue increased by 11.2% to HKD 53.87 billion, driven by increased revenue from Australia and the commencement of passenger services on the Hong Kong section of the high-speed rail[112] Passenger Operations - Passenger volume in Hong Kong exceeded 2 billion, with local railway services accounting for 1.67 billion trips, a 2.0% increase[25] - Revenue from Hong Kong passenger operations was HKD 19.49 billion, up 7.1% from HKD 18.2 billion in 2017[25] - Total passenger volume for all rail and bus services increased by 2.2% to 2.0445 billion, with average Sunday passenger volume rising by 2.0% to 5.88 million[74] - The high-speed rail (Hong Kong section) recorded a total passenger volume of 5.3 million from its opening on September 23, 2018, to the end of the year[76] - The average Sunday ridership reached 5.88 million passengers, reflecting a 2.2% increase[69] - The punctuality of heavy rail passenger journeys was maintained at 99.9%[56] - The company provided over 2.12 million heavy rail services and approximately 1.09 million light rail services in 2018[147] Property Development and Management - The company is developing approximately 20,000 residential units and three new shopping mall projects[13] - The company manages a diverse portfolio of properties, including the International Finance Centre and various residential developments, contributing to its revenue streams[30] - The company is also engaged in property development projects, with ongoing developments in areas like Yuen Long and Tuen Mun, aimed at increasing its asset base[30] - The company has awarded seven property development projects, providing approximately 6,000 residential units to meet urgent housing demand in Hong Kong[52] - The company is actively seeking opportunities to utilize its railway assets to provide more housing in Hong Kong[70] - The company is collaborating with developers to construct or plan approximately 20,000 residential units, most of which will be launched in the next six years[70] - The property development segment recorded a pre-tax profit of HKD 2.574 billion, primarily from profits recognized from the sale of units in "The Ocean" and "The Ocean II" projects[85] Operational Efficiency and Challenges - The operating profit margin was 35.0%, down from 36.1% in the previous year[25] - The company is facing operational challenges in Europe due to industrial actions and third-party infrastructure performance issues[52] - The company is committed to enhancing operational efficiency through the adoption of new technologies[69] - The company is committed to strict cost control to mitigate construction costs amid ongoing external challenges[92] - The company is focused on enhancing user experience through the development of new stations and extensions, which are expected to improve service efficiency[29] Strategic Initiatives and Future Plans - The company aims to accelerate the development of domestic and international businesses while enhancing its core operations in Hong Kong[4] - The company is exploring potential acquisitions and partnerships to strengthen its market position and expand its operational capabilities[47] - The company is actively participating in the feasibility study for the "Railway Strategy Beyond 2030" initiated by the government[58] - The company plans to launch three new railway lines in 2019, including the Sydney Northwest Railway, Macau Light Rail, and Hangzhou Metro Line 5[53] - The company is pursuing opportunities for railway system upgrades and expansions in Toronto and Hamilton, Canada[58] Community Engagement and Sustainability - The company conducted 292 volunteer activities in 2018, with over 5,600 volunteers participating, demonstrating its commitment to community service[61] - The company is committed to sustainable development practices in its construction and operational strategies, aligning with global standards[49] - The company raised approximately HKD 3.5 billion through a green financing program, including its first green loan allocated to various environmental projects[61] - The company has received multiple awards for its environmental efforts, including recognition from the Environmental Protection Department and the Electrical and Mechanical Services Department[61] Technology and Innovation - The MTR Mobile app now has over 1.2 million monthly active users, with the introduction of a chatbot feature in January 2018[94] - The company is focusing on improving customer experience through technology, including the installation of real-time information displays at stations[162] - The company plans to implement mobile payment options for entry by mid-2020, with a new electronic payment system expected to be compatible with multiple providers by mid-2021[164] - The "Railway 2.0" initiative includes extensive upgrades to the existing railway network and aims to enhance customer experience through technology[87] Awards and Recognition - The company has been recognized globally as a world-class railway operator, expanding from a local entity to a multinational corporation[53] - The company received multiple awards in 2018, including the "Best Public Transport Service" and "Digital Service Optimization Award" for customer service excellence[121]