11月15日，国内多家航司发出通知，公布涉及日本航线客票的特殊处置方案。 此前，外交部和中国驻日本使领馆郑重提醒中国公民近期避免前往日本，已在日中国公民密切关注当地治安形势，提高安全防范意识，加强自我保护。 中国国航表示，根据外交部近期发布的出行提醒，为协助受影响旅客更好地安排出行，现发布涉及日本航线进出港航班客票特殊处置方案，具体内容如下： 一、适用条件 客票同时满足以下三点： (一)在2025年11月15日12时(含)前购买或换开产生新票号的国航999开头的客票(包括里程奖励客票)； (二)客票未使用行程涉及旅行日期为2025年11月15日(含)至2025年12月31日(含)之间东京、大阪、名古屋、福冈、仙台、广岛、札幌、冲绳进出港的国航实际 承运航班和挂CA航班号的代码共享航班； (三)在2025年11月15日0时(含)以后申请客票变更或退票(以取消客票订座时间为准)。 二、客票变更及退票规则 如您未确定新的旅行时间，请在航班计划起飞时间前联系原购票渠道、国航客服热线95583或营业网点取消客票订座，待确定新的旅行时间后，按如下规则 办理客票变更或退票。 (一)客票变更 在客票有效期内，首次变更免收变更 ...

Core Viewpoint - The Chinese Ministry of Foreign Affairs and Chinese consulates in Japan have issued a serious reminder regarding Chinese citizens traveling to Japan, prompting several airlines to announce special handling procedures for tickets related to Japan routes [1] Airline Specific Summaries - **Air China**: For tickets purchased or exchanged before November 15, 2023, involving travel dates from November 15, 2025, to December 31, 2025, passengers can change or refund tickets without fees, but must pay for fare differences [3] - **China Southern Airlines**: Similar to Air China, tickets purchased before November 15, 2023, for travel between November 15, 2025, and December 31, 2025, allow for free refunds and changes under certain conditions [4] - **China Eastern Airlines**: Passengers with tickets purchased before November 15, 2023, for travel dates from November 15, 2025, to December 31, 2025, can change their flights for free within three days of the original flight date [5] - **Hainan Airlines**: Tickets purchased before November 15, 2023, for travel between November 15, 2025, and December 31, 2025, allow for free changes and refunds under specified conditions [6] - **Sichuan Airlines**: Passengers with tickets purchased before November 15, 2023, for travel dates from November 15, 2025, to December 31, 2025, can change or refund tickets without fees, subject to certain conditions [7]

Core Points - The Chinese Ministry of Foreign Affairs and Chinese consulates in Japan have issued a serious warning to Chinese citizens regarding travel to Japan due to safety concerns [4][3] - Major Chinese airlines, including China Eastern Airlines, China Southern Airlines, and Air China, have introduced free ticket change and refund policies for flights to Japan from November 15 to December 31, 2025 [3][2] - The demand for flights to Japan surged during the recent National Day holiday, but has since declined significantly, with ticket prices dropping to as low as 100 yuan excluding taxes [4][5] Airline Policies - China Eastern Airlines has announced a special handling plan for tickets involving Japan, allowing one free change or a full refund without service fees for tickets with at least one unused segment related to Japan [2] - Similar policies have been adopted by China Southern Airlines and Air China, with the same time frame for eligible tickets [3] Market Trends - The number of weekly flights from mainland China to Japan has significantly decreased, with a reported 1189 flights in the 45th week of the year, representing an 82.9% recovery rate compared to the same week in 2019, and a 14.5% decrease from the previous week [5][7] - Due to the recent travel warnings and airline policy changes, airlines may reduce flights to Japan and shift capacity to other routes, particularly to Southeast Asia, which is experiencing a recovery in demand [7]

11月15日，中国南方航空股份有限公司、中国国际航空股份有限公司和中国东方航空股份有限公司在官网分别发布了"关于日本航线客票特殊处理的通 知"。 南航 尊敬的旅客： 根据外交部近期发布的出行提醒，为协助旅客更好地安排出行计划，现就涉及南航日本航线客票特殊处理的通知如下： 一、适用客票 2025年11月15日12:00（含）前购买或换开的南航784开头的客票，且客票未使用行程涉及旅行日期在2025年11月15日（含）至2025年12月31日（含）之间 的日本进、出港（含经停）南航实际承运航班或使用CZ航班号的代码共享航班。 二、变更及退票规则 航班起飞前取消已定妥座位的旅客，可在客票有效期内按以下规则办理退改手续： （一）客票变更 首次变更至相同航程的南航实际承运航班，免收变更费，如发生票价价差按规定收取。再次变更需依据客票使用条件办理。 （二）退票 在客票有效期内申请退票，免收退票费。已按上述原则办理过变更的客票如申请退票需按客票使用条件办理。 三、其他事项，按客票使用条件办理。 尊敬的旅客： 根据外交部近期发布的出行提醒，为协助受影响旅客更好地安排出行，现发布国航涉及日本航线进出港航班客票特殊处置方案，具体 ...

Core Viewpoint - Multiple airlines have announced special handling measures for tickets related to flights to and from Japan, allowing free changes and cancellations for affected travelers due to recent travel advisories from the Ministry of Foreign Affairs [2][18]. Group 1: Applicable Tickets - The special handling applies to tickets purchased or reissued before 12:00 on November 15, 2025, specifically for flights scheduled between November 15, 2025, and December 31, 2025, involving Japan [4][8][12][15]. Group 2: Change and Refund Rules - For ticket changes, passengers can change to the same route on the airline's actual operating flights without incurring a change fee, although fare differences may apply [5][9][15]. - Refund requests can be made within the ticket's validity period without incurring a refund fee, but previously changed tickets will follow the original ticket conditions for refunds [6][10][12]. Group 3: Other Airlines' Policies - Following China Southern Airlines, China International Airlines, and China Eastern Airlines, other airlines such as Sichuan Airlines and Hainan Airlines have also issued similar notifications regarding ticket handling for flights to Japan [10][12][15].

Core Viewpoint - The Chinese government has issued a warning for its citizens to avoid traveling to Japan due to rising safety concerns and incidents involving Chinese nationals [1][5]. Airline Responses - Seven airlines, including Air China, China Southern Airlines, and China Eastern Airlines, have announced free ticket changes and refunds for flights to Japan booked before December 31, 2025 [2][3][4]. - Air China allows free changes for tickets purchased before November 15, 2023, for flights to various Japanese cities, with specific conditions on changes and refunds [2]. - China Southern Airlines has similar policies, allowing free cancellations and changes for tickets purchased before the same date, with conditions on fare differences [3]. - China Eastern Airlines permits one free change for tickets involving Japan, with additional conditions for further changes [4]. - Other airlines such as Shenzhen Airlines, Xiamen Airlines, Hainan Airlines, Sichuan Airlines, and Spring Airlines have also issued similar policies regarding free changes and refunds for flights to Japan [5]. Impact on Tourism - The warning and subsequent drop in travel to Japan are expected to significantly affect Japan's tourism industry, as Chinese tourists account for about 25% of all foreign visitors to Japan [5]. - In the first nine months of this year, nearly 7.5 million tourists from mainland China visited Japan, indicating a substantial market for the Japanese tourism sector [5].

Core Viewpoint - The article discusses the special handling measures for flight tickets related to Japan issued by several Chinese airlines in response to a travel advisory from the Ministry of Foreign Affairs and the Chinese Embassy in Japan, allowing for free changes and cancellations for tickets purchased before a specified date [1][6]. Group 1: Airline Policies - Air China has announced that tickets purchased or exchanged before November 15, 2025, can be changed once without a fee if the travel date is between November 15, 2025, and December 31, 2025, for flights to and from Japan [3]. - China Southern Airlines has similar policies, allowing for free changes and cancellations for tickets purchased before November 15, 2025, for travel dates between November 15, 2025, and December 31, 2025 [4]. - China Eastern Airlines allows free changes for tickets purchased before November 15, 2025, for flights to Japan, with specific conditions on the timing of changes and cancellations [6]. - Hainan Airlines permits free changes for tickets issued before November 15, 2025, for flights to Japan, with conditions on the timing of changes and cancellations [9]. - Sichuan Airlines has outlined that tickets purchased before November 15, 2025, can be changed without a fee for flights to Japan, with specific conditions on the timing of changes and cancellations [10].

11月15日，中国南方航空股份有限公司（南航）、中国国际航空股份有限公司（国航）和中国东方航空股份有限公司（东航）在官网分别发布 了"关于日本航线客票特殊处理的通知"。 南航 二、变更及退票规则 航班起飞前取消已定妥座位的旅客，可在客票有效期内按以下规则办理退改手续： （一）客票变更 首次变更至相同航程的南航实际承运航班，免收变更费，如发生票价价差按规定收取。再次变更需依据客票使用条件办理。 （二）退票 尊敬的旅客： 根据外交部近期发布的出行提醒，为协助旅客更好地安排出行计划，现就涉及南航日本航线客票特殊处理的通知如下： 一、适用客票 2025年11月15日12:00（含）前购买或换开的南航784开头的客票，且客票未使用行程涉及旅行日期在2025年11月15日（含）至2025年12月31日 （含）之间的日本进、出港（含经停）南航实际承运航班或使用CZ航班号的代码共享航班。 在客票有效期内申请退票，免收退票费。已按上述原则办理过变更的客票如申请退票需按客票使用条件办理。 三、其他事项，按客票使用条件办理。 国航 尊敬的旅客： 根据外交部近期发布的出行提醒，为协助受影响旅客更好地安排出行，现发布国航涉及日本航线进 ...

Core Viewpoint - The article discusses the special handling of tickets for flights to and from Japan by three major Chinese airlines: China Southern Airlines, Air China, and China Eastern Airlines, in response to recent travel advisories issued by the Ministry of Foreign Affairs of China. Group 1: China Southern Airlines (南航) - Applicable tickets include those purchased or exchanged before November 15, 2025, for flights to and from Japan between November 15, 2025, and December 31, 2025 [2] - Ticket change rules allow for the first change to the same itinerary without a fee, while subsequent changes are subject to ticket conditions [2] - Refunds can be requested without a fee within the ticket validity period, but previously changed tickets will follow original ticket conditions for refunds [2] Group 2: Air China (国航) - Applicable conditions for tickets include those purchased before November 15, 2025, for flights to specific Japanese cities during the same travel window [4] - Ticket change rules allow for the first change without a fee, but fare differences may apply, and subsequent changes must adhere to ticket conditions [5][6] - Refunds can be processed without a fee for unused segments within the ticket validity period, with conditions applying for previously changed tickets [7] Group 3: China Eastern Airlines (东航) - Applicable tickets include those issued before November 15, 2025, for flights involving Japan between November 15, 2025, and December 31, 2025 [10][11] - Change policies allow for one free change within three days before or after the original flight, with further changes subject to ticket conditions [13] - Refunds for unused segments can be processed without a fee, with conditions for previously changed tickets [13]

11月14日晚，外交部和中国驻日本使领馆郑重提醒中国公民近期避免前往日本。11月15日，中国国航、南方航空和东方航空三 大航空公司对外发布通知，根据外交部的出行提示，对出票日期在12月31日之前的涉及日本航线进出港航班可予以免费退改处 理。除此以外，深航、厦航等航司也发出了类似通知。 除此以外，截至记者发稿前，还有深航、厦航也发出相似通知，免费退改涉日航班。 中国之所以采取如此举动，系今年以来，日本社会治安不靖，针对中国公民违法犯罪案件多发，发生多起在日中国公民遇袭事 件，部分案件迄未侦破，中国公民在日本安全环境持续恶化。 近日，日本领导人公然发表涉台露骨挑衅言论，严重恶化中日人员交流氛围，给在日中国公民人身和生命安全带来重大风险。 因此，外交部和中国驻日本使领馆郑重提醒中国公民近期避免前往日本。 赴日旅游的降温，恐将对日本观光行业产生不小的影响。日本观光厅统计，中国游客约占日本外国游客总数四分之一，今年前 九个月，中国大陆游客赴日旅游将近750万人次。 （文章来源：21世纪经济报道） 国航在通知中明确，对于在今年11月15日12时（含）前购买或换开产生新票号的国航999开头的客票（包括里程奖励客票）；客 票 ...