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机票“锁座”变相收费 10家航司被约谈
Bei Jing Shang Bao· 2025-11-26 15:54
结合调查结果,江苏省消保委在11月21日对前述10家航司进行线上约谈,提出机票锁座服务市场存在的 四个问题。 首先是锁座行为普遍存在,优质座位过度锁定。10家航司经济舱均存在锁座行为,购票阶段锁座比例介 于19.9%—62.1%之间,均值达38.7%。且锁定范围高度集中于经济舱前排、靠窗及靠过道等消费者偏好 的优质座位,仅开放中间区域、机尾等舒适度较差的座位供消费者选择,限缩了消费者权利。 其次是解锁机制变相付费,挤压普通消费者权益。锁定的优选座位主要依赖会员积分/里程兑换,但非 会员或偶尔出行的消费者缺乏积分累积渠道,只能被动接受普通座位;部分航司进一步增设付费路径, 开放积分/里程付费购买座位,实质将"基本座位选择权"拆分为付费服务,变相提高出行成本。 11月26日,江苏省消费者权益保护委员会(以下简称"江苏省消保委")发布机票锁座调查报告,通报了 锁座行为普遍存在、优质座位过度锁定、解锁机制变相付费、挤压普通消费者权益等四个方面的问题。 调查数据显示,被调查的10家航司的平均锁座率达到38.7%。值机选座收费是航司推出差异化服务、提 高收益的策略之一,逐步进行选座收费也是国内民航业的趋势之一。如何在保障 ...
买机票还要再花钱选座?10家航司被约谈!锁座比例平均超38%
Bei Jing Shang Bao· 2025-11-26 14:33
四川航空、山东航空、春秋航空选座页面 解锁机制变相付费,挤压普通消费者权益。锁定的优选座位主要依赖会员积分/里程兑换,但非会员或 偶尔出行的消费者缺乏积分累积渠道,只能被动接受普通座位;部分航司进一步增设付费路径,开放积 分/里程付费购买座位,实质将"基本座位选择权"拆分为付费服务,变相提高出行成本。 此外,信息不透明且解释不合理,侵犯知情权。部分航司选座页面标识模糊,购票时未显著告知锁座规 则与收费标准;客服回应则多显牵强,常以"保障安全""系统默认"等为由,与"高比例锁座、付费即 解"的实际相悖,无法提供合法合理依据。 11月26日,针对由来已久的飞机"锁座"及有偿选座服务等问题,江苏省消保委发布消息称,已于11月21 日线上约谈了东方航空、南方航空、中国国航、海南航空、厦门航空、深圳航空、山东航空、四川航 空、春秋航空、吉祥航空等十家航空公司。 江苏省消保委结合调查结果,通报了机票锁座服务市场存在的四个问题。锁座行为普遍存在,优质座位 过度锁定。10家航司经济舱均存在锁座行为,购票阶段锁座比例介于19.9%—62.1%之间,均值达 38.7%。且锁定范围高度集中于经济舱前排、靠窗及靠过道等消费者偏好的优 ...
机票“锁座”近四成,江苏消保委约谈10家航司直指变相付费
Bei Jing Shang Bao· 2025-11-26 13:02
11月26日,江苏省消费者权益保护委员会(以下简称"江苏省消保委")发布机票锁座调查报告,通报了 锁座行为普遍存在、优质座位过度锁定,解锁机制变相付费、挤压普通消费者权益等四个方面的问题。 调查数据显示,被调查的10家航司的平均锁座率达到38.7%。值机选座收费是航司推出差异化服务、提 高收益的策略之一,逐步进行选座收费也是国内民航业的趋势之一。如何在保障消费者权益和体验的前 提下提升收益,进一步减少司乘认知矛盾,是航司必须考虑的课题。对此,江苏省消保委也线上约谈上 述10家航空公司,要求航司开展自查自纠,对于协议文本中存在的涉嫌"锁座"的不公平格式条款进行梳 理和修改。 5家航司的锁座比例超40% 江苏省消保委表示,此次调查选取了国内10家主流航司作为调查对象,包括南方航空、东方航空、中国 国航、海南航空、厦门航空、深圳航空、山东航空、四川航空、春秋航空、吉祥航空,通过消费者实际 购票、线上选座的方式,对上述航司的官方购票App进行摸查,重点关注锁座比例、锁座范围、兑换模 式及客服解释口径等内容。 根据江苏省消保委的通报,从锁座比例看,购买阶段所调查的航线锁座比例从19.9%—62.1%不等,均 值达38. ...
平均38.7%座位被锁定 江苏消保委约谈10家航司要求限期整改
Yang Shi Xin Wen· 2025-11-26 11:02
近期,飞机"锁座"及有偿选座服务引发热议,不少消费者反映,在线选座时经济舱前排、靠窗、靠过道 等较为便利舒适的座位常被单独锁定,要么无法选择,要么需额外付费或用积分兑换。这一行为无异于 是航司变相增加收益的手段,损害了消费者合法权益。江苏省消保委近期针对机票锁座开展了专项调 查,于今天(11月26日)公布了调查结果。 一是确保信息透明,清晰、完整、及时地向消费者告知座位分布与收费政策; 二是保障规则公平,确保购买同等票价旅客享有平等的选座机会; 三是尊重选择自主,充分保障消费者的知情权与选择权,杜绝变相强制消费。 同时,江苏省消保委就飞机票锁座问题的整改工作,向各航司提出两点明确要求,并于15个工作日内将 整改情况以书面形式进行提交。 此次调查选取了国内10家航司作为调查对象,包括东方航空、南方航空、中国国航、海南航空、厦门航 空、深圳航空、山东航空、四川航空、春秋航空、吉祥航空,通过消费者实际购票、线上选座的方式, 对上述航司的官方购票App进行了摸查,重点关注锁座比例、锁座范围、兑换模式及客服解释口径等内 容。为厘清行业经营边界,推动消费者合法权益得到切实保障,江苏省消保委线上约谈上述十家航空公 司。会上 ...
江苏省消保委就飞机“锁座”问题约谈10家航司 要求限期整改
Di Yi Cai Jing· 2025-11-26 05:44
据江苏省消保委消息,近期,飞机"锁座"及有偿选座服务引发热议。为厘清行业经营边界,推动消费者 合法权益得到切实保障,江苏省消保委于11月21日线上约谈东方航空、南方航空、中国国航、海南航 空、厦门航空、深圳航空、山东航空、四川航空、春秋航空、吉祥航空等十家航空公司。会上,江苏省 消保委结合调查结果,通报了机票锁座服务市场存在的四个问题:一是锁座行为普遍存在,优质座位过 度锁定;二是解锁机制变相付费,挤压普通消费者权益;三是信息不透明且解释不合理,侵犯知情权; 四是协议文本存在不公平格式条款,权利义务设置不对等。江苏省消保委就飞机票锁座问题的整改工 作,向各航司提出两点明确要求,并于15个工作日内将整改情况以书面形式进行提交。 (文章来源:第一财经) ...
航空机场板块11月25日跌1.84%,华夏航空领跌,主力资金净流入1.05亿元
Core Viewpoint - The aviation and airport sector experienced a decline of 1.84% on November 25, with Huaxia Airlines leading the drop. In contrast, the Shanghai Composite Index rose by 0.87% and the Shenzhen Component Index increased by 1.53% [1]. Group 1: Market Performance - The aviation and airport sector saw a net inflow of 105 million yuan from institutional investors, while retail investors contributed a net inflow of 141 million yuan. However, speculative funds experienced a net outflow of 246 million yuan [2][3]. - Key stocks in the aviation sector showed varied performance, with Xiamen Airport rising by 3.26% to close at 16.17 yuan, while Huaxia Airlines fell by 3.93% to 10.50 yuan [1][2]. Group 2: Individual Stock Analysis - Major stocks such as China Eastern Airlines and China National Aviation Corporation saw declines of 3.89% and 3.01%, respectively, indicating a broader trend of negative performance within the sector [2][3]. - The trading volume for China Eastern Airlines reached 2.06 million shares, with a transaction value of 1.028 billion yuan, highlighting significant trading activity despite the stock's decline [2].
多家上市公司回购增持刷新进度
Mei Ri Shang Bao· 2025-11-25 01:38
Group 1 - Recent stock buybacks and shareholder increases from over 60 companies in the Shanghai market signal positive market expectations [2][3] - On November 21, approximately 40 companies in the Shanghai market announced buybacks and operational improvements, with over 30 buyback announcements [3] - Companies like Huida Technology and Yuyuan Group initiated new buyback plans, with Yuyuan Group planning to buy back between 80 million to 120 million yuan [3][4] Group 2 - Spring Airlines accelerated its buyback efforts, planning to repurchase shares worth 300 million to 500 million yuan for employee stock ownership plans [4] - Huida Technology announced a buyback plan of 200 million to 400 million yuan, representing 0.35% to 0.69% of its total share capital [4] - Heng Rui Pharmaceutical reported a total buyback of 889,870 shares for approximately 59.79 million yuan [5] Group 3 - State-owned enterprises like Sinopec and Fenghuo Communication disclosed their buyback and increase progress, with Sinopec completing a buyback of 48.82 million shares for 270 million yuan [6][7] - China Glass has repurchased 34.18 million shares, accounting for 0.85% of its total share capital, with over 534 million yuan spent [6] Group 4 - The hard technology sector saw at least 14 companies report buyback progress and contract orders, indicating strong market confidence [8] - JinkoSolar announced the mass production of its TigerNeo3.0 product, achieving a production efficiency of over 24.8% and a power output of up to 670W [8]
中国航司大面积调整日本航线,每周减少156航班
Core Insights - The impact of recent statements from the Japanese Prime Minister has led to significant reductions and cancellations of flights between China and Japan, affecting travel plans during peak seasons such as New Year and Spring Festival [1][2] Flight Reductions and Cancellations - Starting December 1, 16 Chinese airlines will reduce weekly flights to Japan by 156, with the most significant cuts from Juneyao Airlines, which will decrease its flights from 114 to 79 per week, a reduction of 31% [1] - China Southern Airlines, Shenzhen Airlines, and Eastern Airlines will also see reductions of 23, 22, and 18 flights per week, respectively [1] - The cancellation rate for planned flights to Japan is projected to reach 21.6% by November 27, with 12 routes canceling all flights [1][2] Specific Route Adjustments - High cancellation rates are noted on routes such as Tianjin Binhai to Kansai International (65.0%) and Nanjing Lukou to Kansai International (59.4%) [2] - Smaller airlines like Beijing Capital Airlines are canceling entire routes, such as the Beijing Daxing to Sapporo New Chitose, while Changlong Airlines is canceling all flights in December [2][3] Aircraft Type Adjustments - Airlines are also adjusting aircraft types, with Air China switching from larger Airbus A330-300 to smaller A321 on several routes, reducing passenger capacity [3] - Some airlines, like Shandong Airlines and Xiamen Airlines, have not made any adjustments to their Japan flight schedules [3] Pricing Implications - The reduction in flights is expected to increase travel costs for consumers planning trips to Japan during the winter season, with Spring Airlines raising minimum ticket prices significantly [3] Summary of Flight Adjustments - A detailed table outlines various airlines and their specific flight adjustments, including reductions and cancellations across multiple routes, effective from late November through March 2026 [4][5]
中国航司大面积调整日本航线,每周减少156航班
21世纪经济报道· 2025-11-24 13:34
Core Viewpoint - The article discusses the significant reduction and cancellation of flights between China and Japan due to recent political tensions, affecting travel plans for the upcoming winter and spring seasons [1][2]. Flight Reductions and Cancellations - Starting December 1, 16 Chinese airlines will reduce weekly flights to Japan by 156, with the most significant cuts from Juneyao Airlines, which will decrease its flights from 114 to 79 per week, a reduction of 31% [1]. - China Southern Airlines, Shenzhen Airlines, and Eastern Airlines will also see reductions of 23, 22, and 18 flights per week, respectively [1]. - The cancellation rate for planned flights to Japan is projected to reach 21.6% by November 27, with 12 routes already canceling all flights [1][2]. Impact on Travelers - The reduction in flights coincides with the peak travel season for skiing and hot springs in Japan, leading to potential disruptions for travelers planning winter trips [2]. - Specific routes with high cancellation rates include Tianjin Binhai to Kansai International (65.0%) and Nanjing Lukou to Kansai International (59.4%) [2]. Aircraft Type Adjustments - Airlines are not only reducing flight frequencies but also changing aircraft types to smaller models, such as switching from the Airbus A330-300 to the A321, which has a lower passenger capacity [3]. - Some airlines, like Shandong Airlines and Xiamen Airlines, have not made any adjustments to their Japan routes [3]. Price Increases - Spring Airlines has raised the minimum ticket prices for several routes, with the lowest fare for Shanghai to Okinawa reaching 42,900 JPY (approximately 2,000 CNY) [4]. Summary of Adjustments by Airlines - A detailed table lists various airlines and their specific route adjustments, including reductions in frequency and cancellations, with some airlines maintaining their original schedules [5][6][7].
12条中日航线取消全部航班,涉名古屋、福冈、札幌、大阪等地!未来一周取消率将达1个月来最高值
Xin Lang Cai Jing· 2025-11-24 12:39
Core Viewpoint - A significant number of flights from China to Japan have been canceled, with a high cancellation rate expected in the coming weeks due to travel warnings and geopolitical tensions [1][5]. Flight Cancellations - As of November 24, 12 routes between China and Japan have canceled all flights, affecting cities like Nagoya, Fukuoka, Sapporo, and Osaka [1]. - The cancellation rate for planned flights to Japan is projected to reach 21.6% by December 27, the highest in a month [2]. - Routes with the highest cancellation rates include Tianjin Binhai to Kansai International (65.0%), Nanjing Lukou to Kansai International (59.4%), and Guangzhou Baiyun to Kansai International (31.3%) [2]. Government Warnings - Multiple Chinese government departments, including the Ministry of Foreign Affairs and the Ministry of Culture and Tourism, have issued warnings advising citizens to avoid travel to Japan [5]. - The Hong Kong government has also updated travel information, urging residents to remain vigilant if traveling to Japan [5]. Airline Adjustments - Chinese airlines are making significant adjustments to their Japan routes, with many flights being closed for booking [5]. - China International Airlines has canceled plans to increase flights from Beijing Capital to Sapporo from four to seven weekly [6]. - Other airlines, such as China Eastern Airlines and Spring Airlines, have also announced reductions in flight frequencies and cancellations across various routes to Japan [8][11][21]. Geopolitical Context - Recent controversial statements by Japan's new Prime Minister have sparked criticism and heightened tensions between China and Japan, contributing to the decline in travel [16].