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电商运营:2025年双11期间电子商务用户体验与投诉数据报告
Sou Hu Cai Jing· 2025-12-08 16:30
Core Insights - The report indicates that during the 2025 Double Eleven shopping festival, total e-commerce sales reached 1.7 trillion yuan, marking a year-on-year growth of 14.2% [9][11] - The focus of consumer rights protection has shifted from "price wars" to "rule transparency" and "service experience" [9][11] - The top complaint issues include refund problems (19.73%), followed by arbitrary refunds (11.65%) and product quality issues (8.27%) [13][14] Overall Data - The top ten complaint issues during the Double Eleven period are as follows: - Refund issues: 19.73% - Arbitrary refunds: 11.65% - Product quality: 8.27% - Overly protective of consumers: 6.84% - After-sales service: 6.12% - Online fraud: 5.66% - Unfair clauses: 3.78% - Withholding deposits: 3.58% - Arbitrary fines: 3.32% - Online counterfeiting: 2.60% [13][14] Complaint Distribution - The top regions for complaints are: - Guangdong Province: 20.57% - Zhejiang Province: 9.18% - Shandong Province: 6.90% - Henan Province: 5.92% - Jiangsu Province: 5.53% [16] - The gender distribution of complaints shows that male users account for 71.88% while female users account for 28.13% [18] Complaint Amount Distribution - The distribution of complaint amounts is primarily concentrated in the following ranges: - 0-50,000 yuan: 32.16% - 100-500 yuan: 14.32% - 0-100 yuan: 13.74% - 1,000-5,000 yuan: 8.33% [20] Rating Data and Typical Cases - The rating results for platforms during the Double Eleven period are as follows: - Recommended for order: Zhuanzhuan, Tuhu Car Maintenance, Wanshifu - Caution advised: Meituan, Douyin E-commerce - Not recommended: Xiaohongshu, BOSS Zhipin - Not rated: Taobao, Tmall, etc. [22][23] - Typical complaint cases cover both digital retail and life service e-commerce sectors, highlighting issues such as refund delays and poor customer service [12][30]
BOSS直聘-W根据股份计划发行79.53万股
Zhi Tong Cai Jing· 2025-12-05 13:11
BOSS直聘-W(02076)发布公告,于2025年12月1日-12月4日,根据股份计划发行合计79.53万股。 ...
BOSS直聘-W(02076)根据股份计划发行79.53万股
智通财经网· 2025-12-05 13:09
Group 1 - The company BOSS Zhipin-W (02076) announced the issuance of a total of 795,300 shares under its share plan [1]
BOSS直聘(02076) - 翌日披露报表
2025-12-05 13:00
FF305 翌日披露報表 (股份發行人 ── 已發行股份或庫存股份變動、股份購回及/或在場内出售庫存股份) 表格類別: 股票 狀態: 新提交 公司名稱: 看準科技有限公司 (於開曼群島註冊成立以同股不同權控制的有限責任公司) 呈交日期: 2025年12月5日 如上市發行人的已發行股份或庫存股份出現變動而須根據《香港聯合交易所有限公司(「香港聯交所」)證券上市規則》(「《主板上市規則》」)第13.25A條 / 《香港聯合交易所有限公司GEM證券 上市規則》(「《GEM上市規則》」)第17.27A條作出披露,必須填妥第一章節 。 | 第一章節 | | | | | | | | | | --- | --- | --- | --- | --- | --- | --- | --- | --- | | 1. 股份分類 | | 不同投票權架構公司普通股 | 股份類別 | A | | 於香港聯交所上市 | 是 | | | 證券代號 (如上市) | | 02076 | 說明 | A類普通股 | | | | | | A. 已發行股份或庫存股份變動 | | | | | | | | | | 事件 | | | 已發行股份(不包括庫存股份 ...
标普500和纳指三连阳,Meta计划削减元宇宙预算股价涨超3%
第一财经网· 2025-12-04 23:05
Market Overview - Major U.S. stock indices remained stable, with the S&P 500 and Nasdaq rising for three consecutive days, while the Dow Jones Industrial Average fell slightly by 31.96 points, or 0.07%, closing at 47,850.94 points [2] - The labor market showed mixed signals, with initial jobless claims dropping to a three-year low of 191,000, significantly below economists' expectations of 220,000 [4] - The Chicago Fed's model estimates the unemployment rate to remain around 4.4%, indicating a resilient labor market despite some concerns [4] Company Performance - In the technology sector, Meta's stock rose by 3.43% following news of a potential 30% budget cut for its Metaverse projects, while Amazon's stock fell by 1.41% due to ongoing discussions with the U.S. Postal Service [2] - Snowflake's stock plummeted by 11.41% as its fourth-quarter product revenue guidance fell short of high growth expectations [6] - Hormel Foods saw a stock increase of 3.82% as the company projected better-than-expected annual profits, while Dollar General's stock surged by 10.5% after raising its annual guidance [7] Commodity Performance - International oil prices increased, with light crude oil for January delivery rising by $0.72 to $59.67 per barrel, a 1.22% increase, and Brent crude for February delivery up by $0.59 to $63.26, a 0.94% increase [7] - Spot gold prices slightly rose by 0.1% to $4,210.49, while COMEX gold futures increased by 0.2%, settling at $4,243.00 [7]
BOSS直聘-W(02076.HK):收入稳健加速 利润率新高
Ge Long Hui· 2025-12-04 21:45
Core Viewpoint - The company has shown a significant recovery in recruitment demand, with Q3 2025 revenue reaching 2.163 billion yuan, a year-on-year increase of 13.17%, indicating a sustained upward trend in income growth [1] Revenue Performance - As of the end of September, the number of paid enterprise clients increased to 6.8 million, a year-on-year growth of 13.3%, with an improvement in the enterprise payment rate both year-on-year and quarter-on-quarter, reflecting a recovery in corporate willingness to pay [1] - The number of job postings in Q3 increased by approximately 25% year-on-year, with a corresponding rise in the number of recruiters and the average number of positions posted per recruiter, indicating heightened recruitment activity [1] - The daily active users on the recruiter side saw a significant increase compared to the job seeker side for the first time, suggesting a shift from "restorative hiring" to a more proactive recruitment approach by companies [1] Profit Performance - In Q3 2025, the company achieved a net profit of 777.5 million yuan, a year-on-year increase of 67.2%, with adjusted net profit reaching 992 million yuan, up 34.2% year-on-year, significantly outpacing revenue growth [1] - The gross margin for the quarter was approximately 85.8%, an increase of 2.2 percentage points year-on-year, driven by a higher proportion of high-margin online recruitment services and efficiency improvements from algorithms and AI tools [1] - The company maintained a disciplined approach to expense management, contributing to stronger profit elasticity alongside revenue recovery [1] Dividend and Outlook - The company has completed its annual dividend distribution in Q3 and extended its share buyback plan until August 2026, with a total buyback authorization of up to 250 million USD, establishing a solid framework for shareholder returns through "dividends + buybacks" [2] - For Q4 2025, the company projects revenue between 2.05 billion and 2.07 billion yuan, representing a year-on-year increase of 12.4% to 13.5%, indicating a stable outlook despite macroeconomic uncertainties [2] - The management emphasizes the deep integration of AI into technology, products, and operations, cautiously exploring AI-driven full-process management and delivery scenarios, which are expected to enhance efficiency and support the expansion of new job categories and long-term profitability [2] Profit Forecast and Investment Recommendation - Based on the Q3 report indicating a clear recovery in demand, albeit with varying recovery paces among different customer segments, the profit forecast has been slightly adjusted downwards [2] - The adjusted net profit estimates for 2025-2027 are 2.695 billion, 3.099 billion, and 3.37 billion yuan, respectively, compared to previous estimates of 3.192 billion and 3.750 billion yuan for 2025-2026 [2] - The valuation remains based on discounted cash flow, corresponding to a reasonable market value of 79.744 billion yuan, which translates to approximately 87.747 billion HKD, with a target price of 91.15 HKD per share, maintaining a "buy" rating [2]
BOSS直聘(02076) - 截至2025年11月30日止月份之股份发行人的证券变动月报表
2025-12-04 10:00
FF301 股份發行人及根據《上市規則》第十九B章上市的香港預託證券發行人的證券變動月報表 截至月份: 2025年11月30日 狀態: 新提交 致:香港交易及結算所有限公司 公司名稱: 看準科技有限公司 (於開曼群島註冊成立以同股不同權控制的有限責任公司) 呈交日期: 2025年12月4日 I. 法定/註冊股本變動 | 2. 股份分類 | 不同投票權架構公司普通股 | 股份類別 | B | | 於香港聯交所上市 (註1) | 否 | | | --- | --- | --- | --- | --- | --- | --- | --- | | 證券代號 (如上市) | 02076 | 說明 | B類普通股 | | | | | | | | 已發行股份(不包括庫存股份)數目 | | 庫存股份數目 | | 已發行股份總數 | | | 上月底結存 | | | 130,430,401 | | 0 | | 130,430,401 | | 增加 / 減少 (-) | | | 0 | | 0 | | | | 本月底結存 | | | 130,430,401 | | 0 | | 130,430,401 | 備註: | 1. 股份分類 ...
Boss直聘筛选年龄性别需开VIP
Xin Jing Bao· 2025-12-04 04:16
【#Boss直聘筛选年龄性别需开VIP#】#Boss直聘回应筛选年龄性别需开VIP# 12月3日,广东深圳。有用 户反映称:在已经付费发布招聘信息后,Boss直聘平台里的"年龄""性别"等筛选功能还需额外付费开 VIP后才能使用。平台筛选页面显示,HR需开通50元/月的VIP会员方可使用年龄、专业、活跃度等核心 筛选条件。对此,boss直聘客服回应:年龄,性别目前确实是属于VIP专享的一个特权,如果想要合适 的求职者,可以尝试多点一下不合适和收藏,这样系统也会优化推荐的。对此,你怎么看呢?@密度财 经 转自:贝壳财经 ...
BOSS直聘-W(02076):收入稳健加速,利润率新高
Orient Securities· 2025-12-03 13:19
Investment Rating - The report maintains a "Buy" rating for the company with a target price of HKD 91.15 per share, reflecting a reasonable market capitalization of approximately HKD 877.47 billion [3][6]. Core Insights - The company has shown a robust revenue acceleration with a significant increase in profit margins, achieving a net profit of CNY 7.75 billion in Q3 2025, representing a year-on-year growth of 67.2% [10]. - The adjusted net profit for 2025 is forecasted to be CNY 26.95 billion, slightly down from previous estimates due to varying recovery rates among different customer segments [3][10]. - The company is focusing on integrating AI into its operations, which is expected to enhance matching efficiency and support the expansion into new job categories [10]. Financial Performance Summary - Revenue for 2023 is projected at CNY 5,952 million, with a year-on-year growth of 32%, and is expected to reach CNY 10,390 million by 2027, maintaining a steady growth rate of 12% [5][12]. - The gross margin is expected to remain high at around 84% from 2025 to 2027, while the net profit margin is projected to stabilize around 32% to 34% during the same period [5][12]. - The company has a strong cash position, with cash and cash equivalents expected to grow from CNY 2,473 million in 2023 to CNY 11,235 million by 2027 [12][13].
BOSS直聘三季度狂赚近10亿:招聘低谷里的“赢家”
YOUNG财经 漾财经· 2025-12-03 08:04
Core Viewpoint - BOSS Zhipin has achieved remarkable financial results in Q3 2025, with a revenue increase of 13.2% year-on-year to 2.163 billion RMB and a GAAP net profit surge of 67.2% to 775 million RMB, despite a challenging employment market [4][5]. Financial Performance - The company reported total revenue of 2.163 billion RMB, a 13.2% increase year-on-year, and a GAAP net profit of 775 million RMB, reflecting a 67.2% year-on-year growth [5]. - Adjusted net profit reached 999 million RMB, up 34.2% year-on-year, marking a historical high in both profit scale and growth rate [4][5]. - The number of paid enterprise clients reached 6.8 million, a 13.3% increase year-on-year, driving the core revenue segment of online recruitment services for enterprise clients to 2.15 billion RMB, a 13.6% increase [5]. Cost Management and Profitability - The core strategy for profit growth is "cost reduction and efficiency enhancement," with total operating costs and expenses decreasing by 7.0% to 1.476 billion RMB [6]. - Marketing expenses were significantly reduced from 522 million RMB to 394 million RMB, a decline of 24.6%, due to improved customer acquisition efficiency [6]. - GAAP net profit margin reached 35.8%, up 11.5 percentage points year-on-year, while adjusted operating profit margin increased to 41.8%, up 10.1 percentage points [6]. Management Changes - BOSS Zhipin appointed a President, Chen Xu, to enhance operational efficiency and reduce internal communication costs, allowing the CEO to focus on strategic issues [10][12]. - Chen Xu's promotion reflects a shift in focus from growth to efficiency, as the company navigates a more competitive landscape [12]. AI Integration and Competitive Advantage - BOSS Zhipin has established a strong foundation in AI technology, launching its first vertical large language model in early 2024, enhancing job matching capabilities [13][14]. - AI tools are integrated across the platform, improving user experience and operational efficiency, with AI services expected to increase recruitment efficiency by approximately 25% [14]. - The platform has maintained a leading position in the industry, with a monthly active user count of 63 million, significantly surpassing competitors [15]. Market Challenges - Despite its strong performance, BOSS Zhipin faces challenges such as slowing industry growth and rising user acquisition costs, which may impact long-term platform vitality [16]. - The risk of technology homogenization is increasing as competitors invest in AI recruitment solutions, potentially threatening BOSS Zhipin's market position [16]. - The management remains optimistic about the integration of AI in recruitment, emphasizing the importance of high-quality data as a competitive advantage [17].