金融消费者权益保护

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深化消费者权益保护工作,中邮消费金融切实履行社会责任
Sou Hu Cai Jing· 2025-10-08 03:26
金融消费者权益保护,事关无数人民群众的切身利益,中邮消费金融坚定不移地践行"金融为民"理念,切实履 行企业社会责任。 线上,通过"中邮钱包"APP以及官网、官方微信号等渠道,以主题海报、长图文等形式,深入开展"以案说 险"教育,拆解各类骗局的表现形式、手段和危害。同时,协同广东正和银行业保险业消费者权益保护中心, 进一步揭示"代理维权"等不法中介乱象,帮助消费者识别和防范风险,打造更加放心的消费环境。 线下,通过横幅、电子屏、海报、金融教育专区等形式,引导消费者提高金融素养和防范意识。同时,深入社 区、商圈、企业等场所,建立"金融教育区",完善金融教育"网格化"工作机制,生动讲解金融知识,引导消费 者明辨风险、远离侵害。 此外,中邮消费金融充分利用数字化技术,加强"一老一少一新"特殊重点人群的教育宣传力度,拓宽金融教育 宣传活动和金融服务范围,通过金融消保政策解读,增加金融教育辐射面积,进一步提高受众面和影响力,确 保教育宣传活动切实有效。不仅如此,中邮消费金融还积极开展内部消保专题培训,持续提升员工服务意识和 服务能力,促使其在工作开展中切实维护好消费者合法权益的同时,不断提升客户服务质效。 中邮消费金融积 ...
民生银行潍坊奎文支行:筑牢金融安全防线 守护居民钱袋子
Qi Lu Wan Bao· 2025-09-30 01:57
Core Insights - Minsheng Bank's Weifang Kuiwen Branch conducted a community event focused on financial consumer rights protection, aiming to enhance financial literacy and risk awareness among residents, particularly the elderly [1][3] Group 1: Event Overview - The branch organized a professional team to set up consultation booths, distribute brochures, and hold lectures, providing residents with a wealth of financial knowledge [3] - The event emphasized the "Eight Rights" of financial consumers and included discussions on preventing telecom and online fraud, as well as illegal fundraising traps [3][4] Group 2: Target Audience and Content - Special attention was given to the elderly, with detailed explanations of common scams such as impersonating customer service and false investment schemes, along with strategies for identification and response [3] - Residents were advised to avoid sharing personal information and to be cautious with financial transactions, highlighting the principle of "risk and return coexist" in investments [3] Group 3: Community Engagement and Future Plans - The event fostered a lively atmosphere with active participation, including a Q&A session to stimulate interest in learning [3] - Following the event, the branch established a long-term cooperation mechanism with the community committee to regularly conduct financial knowledge dissemination activities, creating a "promotion + service + feedback" closed-loop management system [3][4] Group 4: Institutional Responsibility - The event demonstrated the bank's commitment to social responsibility and its proactive role in promoting financial knowledge and protecting consumer rights [4] - The branch plans to continue focusing on customer-centric service improvements and contribute to building a harmonious financial ecosystem [4]
银企联动护权益:民生银行泰安岱岳支行携手企业共筑金融安全屏障
Qi Lu Wan Bao· 2025-09-29 09:35
Group 1 - The core theme of the event was to enhance financial consumer rights awareness and effectively prevent financial crimes such as money laundering [1][2] - The event included practical financial knowledge dissemination, focusing on the definition of money laundering, its various forms, and methods for identification and prevention [1] - Employees were encouraged to verify identities during financial transactions and to be cautious of high-risk, high-return offers [1] Group 2 - The activity served as a platform for professional financial knowledge learning and demonstrated the collaborative effort between the bank and enterprises in protecting consumer financial rights [2] - Employee engagement was high, with active participation in Q&A sessions, leading to a significant increase in awareness regarding money laundering risks and financial rights protection [2] - The bank plans to continue diverse financial knowledge promotion activities in various settings to enhance public financial literacy and contribute to a safe and trustworthy financial consumption environment [2]
扎根便民生活圈,筑牢消保“微循环” 邮储银行北京分行信用卡守护社区金融权益新实践
Zhong Guo Jin Rong Xin Xi Wang· 2025-09-29 07:51
Core Viewpoint - Postal Savings Bank of China Beijing Branch actively participated in the "15-Minute Quality Life Festival," focusing on "protecting financial rights and supporting a better life" through credit card consumer rights protection activities, effectively filling the gap in community financial rights protection services [1][7]. Group 1: Event Overview - The event featured an "interactive experience area" designed to enhance citizen engagement and deepen their understanding of financial consumer protection knowledge through fun activities like a throwing game and a quiz [3]. - Participants learned about high-frequency financial risk prevention knowledge and practical credit card skills, including identifying risks such as "false credit card limit increases" and "investment scams," as well as understanding credit card fees and repayment methods [3]. Group 2: Community Impact - A community resident expressed appreciation for the event, noting that the interactive format and staff explanations helped clarify previously misunderstood credit card regulations and associated risks [5]. - The bank's representative emphasized that community residents are key participants in financial consumption and should be a focus for financial consumer protection efforts, aiming to integrate consumer protection concepts into public awareness through engaging methods [7]. Group 3: Future Plans - The Postal Savings Bank of China Beijing Branch plans to continue focusing on community financial service needs by organizing more accessible and effective financial knowledge promotion activities, fulfilling its social responsibility as a financial institution [7]. - The bank aims to embed financial protection services into every "15-minute" community scenario, contributing to a safer and healthier financial consumption environment and supporting high-quality economic development in the Beijing area [7].
京东消金在津启动“消保慧传万里行”系列活动 趣味互动守护消费者 “钱袋子”
Zhong Jin Zai Xian· 2025-09-29 07:23
Core Viewpoint - The event "Protecting Financial Rights and Supporting a Better Life" organized by JD Finance aims to enhance financial consumer rights protection and promote financial safety knowledge among consumers [1][3]. Group 1: Event Overview - The event was held in Tianjin and was part of the "Consumer Protection Awareness Campaign" series, co-hosted by JD Finance, China Internet Finance Association, and other organizations [1]. - Innovative methods were used to combine traditional games with financial knowledge dissemination, allowing participants to engage in fun activities while learning about financial safety [1]. Group 2: Educational Content - The event featured interactive questions related to real-life financial safety issues, such as handling suspicious messages and understanding money laundering risks, making financial education accessible and practical [1]. - Attendees received informative materials covering eight consumer rights, credit knowledge, anti-fraud tips, and more, presented in an easy-to-understand format for better knowledge sharing [1]. Group 3: Future Initiatives - JD Finance plans to use this event as a starting point to further develop an integrated online and offline educational system, focusing on diverse community engagement [5]. - The company aims to tailor educational content for various demographics, including the elderly, students, and farmers, to enhance consumer rights awareness and contribute to a safer financial environment [5].
民生银行临沂城东支行:金融知识进社区 教育宣传暖人心
Qi Lu Wan Bao· 2025-09-29 00:45
在今后工作中,民生银行临沂城东支行将持续履行金融机构的社会责任,结合不同群体的金融需求,开 展形式多样、内容丰富的金融知识普及活动,推动金融消费者权益保护知识深入基层、直达群众,用实 际行动守护好每一位金融消费者的"钱袋子"。 本次活动聚焦群众关心的金融热点问题,重点围绕金融产品选择、风险识别与防范等内容展开。针对社 区居民特别是老年群体在金融知识获取和风险识别方面存在的短板,民生银行临沂城东支行精心设计教 育宣传内容,将专业金融知识转化为通俗易懂的语言,通过发放宣传折页、现场答疑、案例讲解等多种 形式,向居民普及金融知识。活动现场,城东支行工作人员结合本地发生的真实案例,详细讲解电信诈 骗、非法集资、虚假宣传等常见金融风险,手把手教居民识别诈骗话术、规避投资陷阱。宣传过程中, 城东支行注重与居民的互动交流,耐心解答各类金融问题,确保教育宣传内容真正"听得懂、记得住、 用得上"。截至活动期末,累计覆盖多个社区,服务居民近500人次,其中老年群体占比超过60%,宣传 效果显著。通过此次教育宣传进社区活动,参与居民对金融风险的识别能力和防范意识明显提升,对银 行服务的了解也更加深入。 为积极践行以人民为中心的发展 ...
民生银行济宁邹城支行:以金融知识赋能 筑牢教师权益安全网
Qi Lu Wan Bao· 2025-09-29 00:36
Group 1 - The core theme of the event was to enhance the financial literacy of teachers at Yanzhong No. 1 Middle School, focusing on building a financial risk "protection wall" [1] - The event included practical discussions on common financial scenarios such as investment planning, mortgage repayment, and credit card usage, ensuring the content was relevant to the teachers' needs [1] - A senior financial lecturer explained basic financial concepts using simple language and illustrated the principle of "high returns accompany high risks" through comparisons of different investment products [1] Group 2 - During the interactive session, teachers actively asked questions about topics like the benefits of early mortgage repayment and how to calculate credit card installment fees, with staff providing detailed answers [2] - The event attracted over 20 teachers, distributed more than 30 informational materials, and conducted a survey indicating that 95% of teachers gained a clearer understanding of financial rights protection [2] - The bank plans to continue addressing the needs of the teacher community by launching an online "Financial Knowledge Classroom" to regularly provide practical information and enhance financial rights protection [2]
以温暖服务守护消费者权益
Jing Ji Ri Bao· 2025-09-28 21:55
Core Viewpoint - The article highlights the efforts of the Bank of Communications (BoCom) in promoting financial education through a series of innovative initiatives during the 2025 Financial Education Promotion Week, aimed at enhancing public understanding of financial knowledge and consumer rights [1][2][3][4]. Group 1: Financial Education Initiatives - BoCom launched a series of engaging financial education projects, including the introduction of a new mascot "Jiao Jiao," designed to resonate with contemporary culture and enhance brand recognition [1][2]. - The financial education series video "Jiao Jiao, Set Off!" was released across multiple online platforms, featuring "Jiao Jiao" on a journey to spread practical financial knowledge, including fraud prevention and rational investment [2]. - During the promotion week, BoCom organized various financial education activities at well-known tourist attractions across multiple provinces, integrating local cultural elements to attract diverse audiences [3]. Group 2: Consumer Protection and Financial Literacy - BoCom's half-year report indicates a commitment to consumer protection, establishing a comprehensive framework for consumer rights that includes a cross-departmental coordination mechanism [4]. - The bank emphasizes the integration of financial education with support for the elderly and disabled, aiming to enhance the effectiveness and innovation of its educational efforts [4]. - A "Risk Warning Delivered" initiative was conducted in 73 scenic spots across 28 provinces, directly bringing financial services and knowledge to consumers [3].
国家金融监督管理总局江苏监管局:提升服务质效 让金融活水精准润泽千企万户
Zheng Quan Ri Bao· 2025-09-27 15:51
Group 1 - The core viewpoint emphasizes the comprehensive and multi-layered approach of Jiangsu Financial Regulatory Bureau to enhance financial services and protect consumer rights [1][2][3] - Jiangsu Financial Regulatory Bureau collaborates with the provincial finance department to implement personal consumption loan interest subsidy policies, aiming to lower financing costs and stimulate consumer potential [1] - The bureau strengthens the protection of financial consumers' rights by establishing a coordination mechanism and conducting joint meetings to enhance departmental collaboration and information sharing [1][2] Group 2 - Jiangsu Financial Regulatory Bureau promotes the enhancement of pension financial services, with personal pension insurance premium income reaching 1.366 billion yuan and covering 110,100 people as of June 2025 [2] - The bureau encourages foreign banks to integrate with domestic electronic payment tools, facilitating the opening of digital RMB wallets for foreign visitors and improving service efficiency [2] - The bureau is committed to financial education, creating a comprehensive promotional network that includes physical branches and online platforms to enhance financial risk awareness among the public [2][3] Group 3 - Jiangsu Financial Regulatory Bureau is advancing financial dispute mediation by establishing 100 new mediation service points by 2025, aiming to resolve local financial conflicts effectively [3] - The bureau has addressed insurance challenges for new energy vehicles in Nanjing, completing renewals for 1,123 vehicles within three days and launching a dedicated service for new energy passenger vehicles [3] - Innovative service models are being explored, such as a mobile banking loan application program to streamline the financing process and improve efficiency [3]
广发银行南宁分行启动2025年“金融教育宣传周”活动
Zhong Guo Jin Rong Xin Xi Wang· 2025-09-27 07:18
Core Viewpoint - Guangfa Bank Nanning Branch has launched the 2025 "Financial Education Promotion Week" to enhance financial consumer rights protection and promote financial literacy among various demographics, including the elderly and young people [1][3][4]. Group 1: Financial Education Activities - The bank organized a series of financial education activities during the China-ASEAN Expo, including interactive games and an AI digital consumer protection assistant to engage the public [1][3]. - A special focus was placed on educating the elderly about digital finance, addressing their concerns through personalized service activities at local nursing homes [3][4]. Group 2: Online and Offline Integration - Guangfa Bank Nanning Branch utilized both online and offline methods to broaden the reach of financial knowledge, including an "online consumer protection torch relay" and educational content on rental car rooftop screens [4]. - The bank plans to continue its financial education initiatives targeting key groups such as the elderly, youth, new citizens, and small business owners, with activities planned in schools, enterprises, and communities [4].