深入社区街巷，筑牢"一老一少"防护墙。社区是金融服务的前沿阵地。在济南燕山社区，针对老年居民居多的情况，开设"拉家常"式宣教模式，一步步拆 解诈骗话术，教大家守住养老钱。与此同时，公司将关爱的目光投向青年一代。在烟台、青岛、聊城等多地的高校校园里，联合监管部门，为学生们剖 析"校园贷""美容贷"以及网络刷单诈骗，引导他们树立负责任的金融观念，系好人生的"第一颗金融纽扣"。 2025年，平安融易山东分公司紧扣"金融为民"为核心，以一场场足迹遍布城乡、形式温暖人心的金融知识普及活动，在全省扎实推进消费者权益保护工 作。用脚步丈量责任，以创新传递温度，将金融安全的种子播撒在齐鲁大地的每个角落，以实际行动兑现守护人民群众"钱袋子"的庄重承诺。 平安融易山东分公司全面深化"进农村、进社区、进校园、进企业、进商圈"的"五进入"活动，针对不同场景与群体，开展精准滴灌式的宣传教育。 赋能企业商圈，激发经济细胞新活力。在聊城科技园区，为科技园区员工拆解"内部集资"陷阱；在日照石臼海鲜市场，开展警示"刷单返利"骗局案例宣 教。在济南世贸广场、滨州吾悦广场，向商户和消费者普及金融知识、个人征信知识，为活跃的市场经济注入一份稳健的金 ...

Core Viewpoint - Uber is facing a revised lawsuit from the Federal Trade Commission (FTC) regarding its Uber One subscription service, with multiple states joining the allegations of misleading registration, charging fees before the trial period ends, and complicated cancellation processes, seeking civil penalties and injunctive relief [1] Group 1 - The FTC lawsuit against Uber has been revised to include claims of misleading registration practices [1] - Allegations include charging customers before the trial period for the Uber One subscription service concludes [1] - The lawsuit also highlights the cumbersome cancellation process for users [1]

Core Viewpoint - The company emphasizes consumer rights protection in its credit card business, integrating it into all processes and enhancing customer feedback channels while promoting digital transformation in consumer rights protection [2] Group 1: Consumer Demand and Problem Solving - The company prioritizes listening to consumer demands and addressing urgent issues as part of its commitment to financial service for the public [3] - It employs the "Pujiang Experience" and the "Fengqiao Experience" to resolve grassroots governance and frontline conflicts, establishing a standardized complaint handling mechanism [3] - The company has achieved a 100% mediation execution rate for credit card disputes over the past two years, collaborating with various financial dispute mediation organizations [3] Group 2: Innovative Digital Technology Application - The company utilizes digital technology to combat illegal financial activities, implementing remote identity verification and real-time algorithms in consumer complaint processes [4] - As of October 2023, the company has completed over 80,000 identity comparisons to help curb the spread of illegal financial activities [4] - It collaborates with external entities to address illegal intermediary issues, launching a special campaign against "illegal agency complaints" since 2023 [4] Group 3: Comprehensive Financial Education System - The company explores innovative methods for financial education, integrating it into consumers' daily lives to protect their financial interests [6] - It has conducted nearly 30 financial education events, reaching almost 1,000 participants, and published over 80 educational materials with a total readership exceeding 6 million [6] - The company focuses on educating vulnerable groups, such as the elderly and students, through community engagement and collaboration with educational institutions [6] Group 4: Multimedia Financial Education Initiatives - The company has launched several short films aimed at educating consumers about financial fraud, with one film winning an award in 2025 [7] - Financial education videos are integrated into the company's app, promoting interactive learning alongside financial knowledge [7]

据了解，此次消费教育进农村活动目前正在全市12个县市区同步开展，旨在通过内容丰富、形式多样的宣传互动活动，解决农村消费中的实际问题，提升消 费者维权意识与能力，织密消费安全网，护航乡村振兴。 市消保委相关负责人表示，农村既是消费维权的重要阵地，也是建设放心消费环境的关键环节。开展消费教育进农村活动，就是要打通消费教育和维权服务 的最后一公里。下一步，市消保委将继续探索常态化、长效化的农村消费教育机制，持续巩固和扩大活动成果，让广大农村消费者能消费、敢消费、愿消 费。 来源：指尖新闻 作者：彭一鑫 为进一步提升农村消费者权益保护水平，助力乡村振兴及放心消费环境建设。12月11日，常德市消费者权益保护委员会联合桃源县市场监督管理局、桃源县 消费者权益保护委员会及茶庵铺镇镇政府，在桃源县茶庵铺镇开展"护航乡村振兴 共筑满意消费"消费教育进农村活动。 活动现场 茶庵铺镇的乡村集市上，消保委工作人员设立了咨询、科普、识假辨假等专区。咨询台前围满了前来咨询的村民，在科普专区，村民们不时翻阅《科学消费 做智慧少年》《农资选购、使用及维权指引》等宣传资料。"以前买种子化肥主要看价格和听熟人介绍，现在知道要看包装、查标识、留凭 ...

各方应携手保障广大旅客的合法权益，提升民航业的公信力与竞争力，让每一位旅客都能享受到公平、 便捷、舒适的服务，提升旅客获得感、安全感、幸福感。(本文来源：经济日报 作者：崔国强) 公平交易是市场经济的基本原则。消费者享有知悉服务真实情况的权利，航空公司未公开"锁座"范围、 比例及收费标准，侵害了消费者知情权；同时，航空公司锁定座位，迫使消费者额外付费才能获得较为 舒适的座位，变相提高了票价，侵害了消费者的选择权和公平交易权。 当前，航空市场竞争压力大，航空公司增收愿望迫切，但决不能以损害消费者权益为代价。航空公司应 当摒弃"以锁促付"的短视经营模式，开展全面自查整改，限定锁座范围。规范选座服务规则，制定清晰 透明的收费标准，在购票页面等显著位置公示锁座情况、免费座位分布图及付费选座细则，通过短信、 弹窗等方式主动告知消费者，保障消费者选择权。 行业监管部门、消费者协会也应积极保护旅客的合法权益，营造公平的市场环境。今年5月，中国民航 局在全行业启动"民航服务提振消费年"主题活动，其中提到"以解决问题为牵引，不断增强服务管理能 力"。制止飞机"锁座"侵权行为，应当成为民航业不断提高服务质量、帮助旅客排忧解难的实 ...

Core Viewpoint - The company emphasizes the importance of consumer protection in the financial sector, aligning its operations with the principles of political and public service, and aims to enhance consumer rights and satisfaction through a comprehensive protection system [1][2]. Group 1: Consumer Protection Framework - The company is committed to building a comprehensive consumer protection responsibility system, ensuring accountability at all levels, and integrating consumer protection into corporate governance and business development [2][3]. - A multi-channel approach is adopted to facilitate consumer complaints and dispute resolution, ensuring that consumer voices are heard and addressed promptly [3]. Group 2: Customer-Centric Approach - The company integrates consumer protection principles throughout the sales process, from product development to after-sales service, to prevent risks to consumer rights [4]. - The company has achieved a high online claims application rate of 87.85%, with an average claim payment cycle reduced to 1.13 days, demonstrating efficiency in service delivery [4]. Group 3: Claims and Compensation - The company adheres to a commitment of "paying all that should be paid," exemplified by a case where a customer received a higher compensation amount due to thorough evaluation of their claim [5]. - Cumulatively, the company has paid out 1.23 billion in claims, with average compensation amounts ranking among the top in the industry [5]. Group 4: Financial Literacy and Consumer Education - The company actively promotes consumer rights education through various platforms and campaigns, aiming to enhance public financial literacy and create a harmonious financial consumption environment [7]. - The company participates in significant consumer education events, focusing on raising awareness about consumer rights and risks associated with financial products [7].

Core Viewpoint - The article emphasizes the importance of enhancing quality and efficiency in economic governance for the upcoming year, focusing on proactive fiscal and monetary policies to stimulate domestic demand and improve macroeconomic management [2][3]. Group 1: Economic Governance Strategy - The Central Political Bureau outlined eight key principles for economic governance in 2026, including prioritizing domestic demand, innovation, reform, and maintaining social stability [2]. - The shift from "promoting stability through progress" to "enhancing quality and efficiency" indicates a more dynamic and effective approach to policy-making, emphasizing the interaction between policy and market trends [2][3]. Group 2: Domestic Demand and Consumption - The core issue facing the Chinese economy is insufficient effective demand, particularly in consumer spending, which requires systemic reforms to broaden consumption capacity [3][4]. - Enhancing consumer purchasing power is essential for increasing consumption rates, necessitating reforms in income distribution and social welfare systems [4]. Group 3: Consumer Protection and Market Transparency - There is a pressing need to improve consumer rights protection laws and policies to foster a more consumer-friendly market environment [4][5]. - The introduction of collective litigation and clearer consumer rights is advocated to reduce information asymmetry in the market, thereby enhancing pricing power and risk management capabilities [5].

Core Viewpoint - The consumption finance industry is expanding its services to rural areas, providing financial support to over 85.43 million county-level customers, while emphasizing the need for compliance and maintaining the principle of "finance for the people" [1] Group 1: Industry Growth and Compliance - In 2024, consumption finance companies provided services to 85.43 million county-level customers, highlighting the industry's growth potential [1] - The average consumption finance company collaborates with approximately 21.66 third-party lending platforms, indicating a trend towards resource integration and risk-sharing [1] - Regulatory scrutiny has increased, with the National Financial Supervision Administration issuing fines totaling 8.85 million yuan to six consumption finance companies for inadequate management of third-party collaborations [2][3] Group 2: Consumer Rights Protection - The "14th Five-Year Plan" emphasizes the importance of consumer rights protection, which has become a regulatory requirement for consumption finance companies [4] - New regulations will link consumer rights protection efforts to the regulatory ratings of consumption finance companies, making it a critical compliance area [4] - Companies are encouraged to enhance transparency and consumer rights protection mechanisms, integrating these responsibilities into their governance and operational processes [4][5] Group 3: Technological Integration and Industry Collaboration - Some financial institutions are leveraging digital technology to improve consumer rights protection, forming collaborative networks to combat financial misconduct [6] - The industry is moving towards a balance between growth and compliance, ensuring that financial services remain vibrant yet secure [6]

Core Viewpoint - The requirement for consumers to register as members to use restrooms in commercial areas raises concerns about convenience and consumer rights, highlighting a growing trend of "toilet exploration" notes on social media that reflect consumer experiences and frustrations [2][18][29] Group 1: Membership Registration Process - The restroom access at WYSH Feiyue Li requires consumers to complete a four-step process involving scanning a QR code, registering as a member, and using a member card to unlock the door [3][19] - Consumers face difficulties with the registration process, including failed verification codes and lengthy user agreements that require personal data submission [6][23] - Many consumers, including those interviewed, only registered to use the restroom, indicating a lack of understanding of the necessity for membership [9][25] Group 2: Consumer Rights and Legal Concerns - The practice of requiring personal information for restroom access has been deemed unreasonable and potentially illegal, violating consumer rights and privacy laws [29][30] - Industry experts suggest that there are more humane ways to manage restroom access without infringing on consumer privacy, such as providing temporary access codes or physical tokens [30][31] - The rationale provided by property management for the membership requirement is to "statistically track" restroom usage, which has been criticized as an inadequate justification for data collection [28][29]

Core Viewpoint - The phenomenon of airlines "locking seats" is a controversial practice that appears to segment service levels but is essentially a method to increase revenue at the expense of passenger rights [1][4]. Group 1: Revenue Generation Tactics - Airlines are locking seats in the economy class, particularly those near the front or by emergency exits, requiring passengers to either redeem miles or pay fees to unlock these seats, which has become a significant pain point in the industry [1][4]. - One airline categorizes locked seats into three tiers: preferred seats (2000 points), first-choice seats (1600 points), and standard seats (1000 points), with additional fees of 400 yuan, 320 yuan, and 200 yuan respectively for unlocking these seats [1][4]. Group 2: Consumer Rights Violations - The practice of charging for seat selection infringes on multiple consumer rights, including the right to be informed about the true nature of the services purchased, as airlines do not clearly indicate which seats require additional fees or the basis for these fees [1][5]. - According to the Consumer Rights Protection Law, consumers have the right to choose products or services freely, and the airlines' practice of linking seat selection to additional fees restricts this freedom [2][5]. Group 3: Fair Trading Principles - The airlines' pricing strategy lacks a basis in actual service provided, as the economy class service remains the same regardless of seat selection, thus violating the principle of fair trading [2][5]. - The shift from a "first-come, first-served" model to a "pay-to-select" model exploits the airlines' market position, turning a previously free service into a revenue-generating mechanism, which increases the financial burden on consumers [2][5]. Group 4: Regulatory Concerns - The "pay-for-seat" practice may also violate pricing laws that require clear pricing and prohibit additional charges beyond the listed price [3][6]. - There is a call for coordinated action from relevant parties to compel airlines to enhance service levels and restore passenger rights, with a push for regulations to prevent the normalization of such practices in the industry [3][6].