2月5日，国务院新闻办公室举行新闻发布会，市场监管部门相关负责人介绍市场监管服务经济高质量发 展情况，并答记者问。会上，国家市场监督管理总局副局长、国家标准化管理委员会主任邓志勇表示， 2025年，全国市场监管系统有力维护和促进形成强大国内市场，支撑经济增长和推动高质量发展取得明 显成效。下一步，市场监管总局将以放心消费集聚区建设为载体，出台放心消费标准、放心消费主体培 育等政策文件，培育一大批带动面广、显示度高的放心商圈、放心市场、放心景区，让消费者可感可 及。 在破解消费痛点方面，部署开展守护消费"铁拳"行动，重点查处群众反映强烈的儿童玩具质量安全、非 法改装电动自行车、电商领域商标侵权、霸王条款、幽灵外卖等违法行为，大力查处羽绒服以次充好、 制售伪劣燃器具、开展加油站计量作弊集中执法行动，查办相关案件7.2万起。聚焦减少消费风险，召 回消费品823.6万件、充电宝139.8万台。查办网络不正当竞争案件1932件、罚没7152.9万元。 在改善消费体验方面，联合发起"异地异店退换货倡议"，在"消费查"平台公示线下无理由退货单位21.4 万家，修订出台《市场监督管理投诉举报处理办法》，完善行政调解等程序，提 ...

2月5日，国务院新闻办公室举行新闻发布会，市场监管部门相关负责人介绍市场监管服务经济高质量发展情况，并答记者问。会上，国家市场监督管理总局 副局长、国家标准化管理委员会主任邓志勇表示，2025年，全国市场监管系统有力维护和促进形成强大国内市场，支撑经济增长和推动高质量发展取得明显 成效。下一步，市场监管总局将以放心消费集聚区建设为载体，出台放心消费标准、放心消费主体培育等政策文件，培育一大批带动面广、显示度高的放心 商圈、放心市场、放心景区，让消费者可感可及。 培育一批放心商圈、放心市场、放心景区 当前，我国正持续加力提振消费。2025年，市场监管总局牵头开展了优化消费环境三年行动，邓志勇介绍，目前已取得了阶段性成效。 在激发消费潜能方面，市场监管部门发布了家电、家具、服装等大宗消费品以及体育健身、文化旅游、餐饮等服务消费国家标准210余项，制定和推广养老 服务标准体系、旅游服务质量评价体系、汽车维修服务质量评价模型、家政服务信用体系，持续提升服务品质。相关部门建成充电基础设施1932.5万个，县 乡村商业物流配送网点达到3万个，"一刻钟便民生活圈"8132个，不断丰富消费场景。 在破解消费痛点方面，部署开展 ...

价格秩序关乎消费公平。山东紧盯春节、国庆等消费高峰期，聚焦大型商超、景区等重点场所，围绕米面粮油等生活必需品，开展高频次价格巡查，坚决打 击价格欺诈、哄抬物价等行为，2025年节假日期间共纠正价格违法行为509件。同时，山东聚焦主流电商平台，开展涉网价格行为监测，累计监测店铺近 7000家、商品近8万件，发现的涉嫌违法线索均已核查处置并督促整改。此外，山东持续开展"守护消费"铁拳行动，公布5批40件典型案例；重拳整治网络不 正当竞争行为，2025年查办相关案件1043起，以硬举措维护公平有序的市场环境。 服务体验也在持续优化。全省将22.3万家经营主体纳入"放心消费"培育库，引导企业公开承诺、诚信践诺。各地因地制宜打造特色消费场景：青岛上线"放 心消费地图"，塑造街区、景区、商场、农贸市场4大场景；淄博打造陶瓷琉璃放心消费直播间，让线上买琉璃不踩坑；聊城莘县依托蔬菜产业培育放心消费 商超和市场，推进从种植采收、检测合格到带证上市全流程追溯，从田间到餐桌筑起安全屏障。政企协同、部门联动，正推动形成共建共享的消费治理新格 局。 维权保障更加高效便捷。山东构建消费纠纷源头和解机制，推行线下购物无理由退货、先行赔付、 ...

齐鲁晚报.齐鲁壹点记者张召旭 2月5日，山东省政府新闻办召开新闻发布会，介绍山东深化"放心消费在山东"行动情况并回答记者提问。 青岛市市场监督管理局党组成员、市场监管发展服务中心主任翟滨介绍，作为知名旅游城市，安全放心的消费环境是青岛的城市名片，更是保障民生、激 活消费的重要支撑。2025年，青岛市深入开展"放心消费在山东"行动，以系统化、标准化方式打造了一批放心消费场景，取得显著成效：青岛市市场监管 领域群众诉求在2024年同比下降17.8%的基础上，2025年再降20.6%，在中消协2025年发布的全国百城消费者满意度测评中排名全国第四，连续6年位居全 省第一，"放心消费"已成为青岛消费环境的鲜明底色。 为打造高质量放心消费场景，青岛重点从三方面发力、构建放心消费生态。青岛强化典型引领，将放心消费行动与城市更新、社会治理、新业态发展深度 融合，聚焦历史城区、奥帆风景区、营口路街区等消费集中区域，集中培育放心消费单元和聚集区，全年共打造放心消费街区、景区、商场、市场40个， 培育放心消费单元1350余家。其中，营口路街区作为外地游客聚集的"打卡地"，既有农贸市场可选购海鲜，又有餐饮店提供当场加工服务，青岛在 ...

齐鲁晚报·齐鲁壹点记者 张召旭 2月5日，山东省政府新闻办召开新闻发布会，介绍山东深化"放心消费在山东"行动情况并回答记者提 问。 山东省文化和旅游厅二级巡视员冯庆东介绍，2025年以来，全省文旅系统深入贯彻落实《关于进一步优 化消费环境的若干措施》文件精神，坚持"丰富供给、提升服务、创优环境"协同发力，全力保障每一位 游客和市民都能玩得开心、舒心、放心，推动文旅消费实现高质量发展。 在促进业态融合、培育文旅消费新动能上，山东持续发力，联合省体育局推进"体育赛事进景区"，成功 举办齐鲁足球超级联赛等各类节事活动，实现体育与文旅的深度融合；推出十大海洋研学旅游线路，60 家单位纳入全国研学基地品质提升试点，丰富研学文旅供给；出台艺术赋能乡村旅游实施方案，推动乡 村游向休闲度假深度转型，助力乡村文旅提质；联合省生态环境厅开展"生态山东 绿色休闲"体验季， 培育生态旅游主题活动90余个，打造生态文旅新亮点；创新举办"好客山东·美食争霸赛"，吸引超2500 家餐饮企业参与，线上线下（300959）参与规模达1.25亿人次，成功推动"舌尖流量"转化为"文旅留 量"，拓宽了文旅消费边界。 为提升服务品质、优化文旅消费新体 ...

齐鲁晚报.齐鲁壹点记者张召旭 2月5日，山东省政府新闻办召开新闻发布会，介绍山东深化"放心消费在山东"行动情况并回答记者提问。 聚焦旅游消费高频领域，开展精细化治理。在餐饮服务领域，全面推广阳光菜单和餐前价格确认制度，从源头杜绝消费陷阱。在市场交易环节，为39家集 贸市场、商超配备"惠民公平秤"，100余家涉旅餐饮店配备"惠民公平砝码"，配合"手机砝码""随身称"，让海鲜、绿茶等特产消费品"缺斤短两"无处遁形， 以诚信计量守护公平秩序。在网络交易场景，探索与美团等主流平台搭建信息直联通道，强化政企协同，将"无忧消费"从线下延伸至线上。 聚焦旅游旺季关键时段，开展高效化维权。自"五.一"起启动旅游旺季一级响应，组织市级执法力量下沉重点区域，指导协助基层处置投诉举报。联合市 12345政务服务热线办理中心，建立涉旅消费投诉直办机制，市、区(县)、街道(乡镇)监管所三级联动、快调快处，实现投诉10分钟内接办，确保纠纷第一 时间化解。 聚焦游客消费核心需求，升级特色化服务。针对消费者"便利购、放心选、无忧退"诉求，在东港区兴业大学城夜市、山海天乔家墩子旅游小镇及东夷小镇 等商旅文体融合集聚区，建立消费维权服务站，由管 ...

Group 1 - The core viewpoint of the articles emphasizes the efforts of Shandong Province to create a safe, convenient, and trustworthy consumption environment as the Spring Festival approaches [1][2][3] - Shandong has introduced a series of measures to optimize the consumption environment, including a comprehensive action plan with 44 key tasks across various sectors such as elderly care, training, catering, and tourism [1] - The provincial market supervision department is collaborating with relevant authorities to enhance service quality and enforce regulations, ensuring that consumer rights are protected and violations are publicly addressed [1][3] Group 2 - The foundation of a trustworthy consumption environment is built on the quality of goods, service levels, and transparency in information and consumer rights commitments [2] - Initiatives include the promotion of "trustworthy consumption" stores and markets, encouraging offline businesses to adopt policies like unconditional returns and advance compensation to enhance consumer confidence [2] - Shandong is also focusing on multi-faceted dispute resolution mechanisms, including administrative mediation and collaboration with judicial departments to improve the efficiency of consumer rights protection [3]

Core Viewpoint - The city’s market regulation system will focus on seven key areas to enhance the modern industrial system by 2026, emphasizing quality improvement and consumer protection [1] Group 1: Quality Improvement - The initiative "Quality Three Strengths and One Foundation" aims to empower the construction of a modern industrial system through comprehensive quality enhancement at the city, enterprise, and county levels [1] - The goal is to establish high-level quality infrastructure to support these efforts [1] Group 2: Intellectual Property - The focus will be on enhancing the quality and efficiency of intellectual property services to support industrial and technological innovation [1] - This includes deepening the processes of creation, application, protection, and service related to intellectual property [1] Group 3: Consumer Protection - The "Safe Consumption Action" will be implemented to stimulate consumer potential and expand the supply of quality goods [1] - There will be an emphasis on addressing hot issues and improving the consumer rights protection system [1] Group 4: Market Environment Optimization - Efforts will be made to optimize the market environment to facilitate smooth circulation and improve the quality of business entities [1] - The implementation of productive service industry support actions will contribute to creating a healthy competitive market ecosystem [1] Group 5: Safety Governance - High-efficiency governance will be prioritized to ensure the safety of "three products and one specialty" [1] - Continuous deepening of the "six transformations" will enhance the regulation of food safety, drug safety, industrial product safety, and special equipment safety [1] Group 6: Regulatory Capacity Building - There will be a focus on enhancing the capacity for credit regulation, legal regulation, and grassroots regulation to strengthen the foundation of market supervision [1] Group 7: Party Governance - A commitment to strict party governance will be maintained to cultivate a pragmatic and capable workforce [1] - The integration of party building and business operations will be promoted to strengthen the cadre team [1]

区市场监督管理局主要负责人强调，引入"放心消费"保险机制是深化政企合作、创新社会治理的具体实践，既为消费者织密权益"保障网"，也为经营者营 造公平规范的营商环境，有助于推动形成"消费者放心消费、经营者诚信经营"的良性循环。中原农业保险股份有限公司新乡市分公司专业经理表示，将依 托专业优势，提供高效理赔服务，并积极配合市场监管部门开展消费教育、风险预警等工作，共同筑牢消费安全防线。 为持续优化区域消费环境，切实保护消费者合法权益，提升经营者诚信水平与消费纠纷化解效率，1月29日上午，卫滨区市场监督管理局与中原农业保险 股份有限公司新乡市分公司举行"放心消费"保险项目合作签约仪式。区市场监管局主要负责人、班子成员、各部门负责人及保险公司专业经理等30余人出 席。 "放心消费"保险项目是新乡市市场监督管理局破解消费纠纷难题的一项创新举措，也是中原农业保险股份有限公司为消费维权设计的专属保险产品。该项 目旨在消费维权领域深化社会协同治理，优化营商环境，保护消费者权益，并助推本地文旅品质提升。此次签约标志着卫滨区正式建立"政府出资、保险 托底"的消费纠纷快速处理机制，覆盖餐饮、住宿、交通、旅游、购物、娱乐等多类消费场景 ...

Group 1 - The "Optimizing Consumption Environment and Trustworthy Consumption Brand Evaluation Standard" (T/CMBN 0002—2025) was officially launched at the 2025 Brand Strong Country Economic Forum in Beijing, marking a new phase in the systematic and standardized construction of a "trustworthy consumption" environment in China [1][3] - The standard aims to enhance the consumption environment and is part of a broader policy initiative that includes the "Special Action Plan to Boost Consumption" and the "Three-Year Action Plan to Optimize the Consumption Environment," which collectively aim to build a comprehensive consumer confidence protection system [3][4] - The standard includes a complete evaluation index system covering various dimensions such as operational basics, consumer environment creation, quality safety, consumer rights protection, service guarantees, credit integrity, social responsibility, and exclusion criteria, providing scientific guidance for industry standardization and the construction of trustworthy consumption brands [3][4] Group 2 - Aier Eye Hospital Group, as one of the standard drafting units, integrates its development experience to contribute to the optimization of the consumption environment and the construction of a trustworthy consumption ecosystem [3][4] - Aier Eye Hospital has developed a tiered chain model to address the uneven distribution of medical resources, creating a comprehensive eye care service network that promotes the sharing of high-quality medical resources [4][5] - The company has achieved significant growth in outpatient volume, surgical volume, and discharge numbers, with a notably low postoperative infection rate of 0.0156% for high-level surgeries, outperforming international averages [5][6] Group 3 - Aier Eye Hospital is advancing its internationalization efforts and aims to synchronize medical technology, equipment, and pharmaceuticals with international standards, ensuring that innovative technologies benefit Chinese eye care patients sooner [5][6] - The company is enhancing its medical service precision, accessibility, and efficiency through digital transformation, introducing a "Digital Eye Care" model that leverages AI and other advanced technologies for comprehensive management of eye health services [5][6] - Moving forward, Aier Eye Hospital will use the new standard as a key guideline to deepen technological innovation and upgrade service quality, contributing to the high-quality development of the Chinese ophthalmology industry and the construction of a trustworthy medical consumption ecosystem [6]