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桐城市市场监管局:“放心消费”进景区 舒心畅游增“体验”
Sou Hu Cai Jing· 2025-12-16 14:38
图为执法人员和志愿者在六尺巷景区开展"放心消费·舒心畅游"主题宣传活动。 ▌责编:木子 小鱼 活动现场,工作人员穿梭于景区商铺与客流密集区域,向过往游客细致讲解特色商品选购注意事项、理性消费技巧等内容,同时向商户发 放"放心消费及消费者权益保护"宣传资料,重点指导商户落实明码标价、规范售后服务等要求,自觉接受游客监督,将"谦和礼让"精神融入商 业经营与服务全过程。 "听了讲解才知道,在景区遇到消费问题能这么快解决,还了解了怎么挑选地道的桐城特产,游玩、消费更放心了!"外地游客李先生在活动现 场感慨道。 据统计,本次活动累计开展"一对一"宣传讲解60余次,发放各类放心消费宣传资料300余份,覆盖景区经营主体26家,进一步明晰了商户的规 范经营、诚信经营责任,有效提升了游客的旅游消费体验。 下一步,桐城市市场监管局将结合流动宣传与日常巡查监管,常态化开展经营规范指导,畅通消费维权渠道,为桐城文旅商高质量发展筑牢安 全防线,增强群众消费的获得感与满意度。 (汪冉) ▌来源:桐城新闻 为进一步规范市场秩序,增强群众的消费维权意识,营造放心舒心消费的市场环境,近日,桐城市市场监督管理局组织执法人员及志愿者,走 进六尺巷 ...
市场资讯 | 广西打造千里边关放心消费长廊;安徽汽车年出口量首次突破100万辆
Ren Min Ri Bao· 2025-12-09 22:13
广西打造千里边关放心消费长廊 由中国蜂产品协会主办的"2025全国蜂业大会暨中国(沁水)蜂产品博览会"日前在山西省晋城市沁水县 举办。本次大会以"生态赋能品质筑基"为主题,来自全国各地的600多名蜂业专家学者、蜂业企业代表 及蜂农合作社负责人齐聚沁水,围绕强化质量安全管理、拓展蜂产品市场、助力乡村全面振兴等议题展 开交流合作,探索蜂产业高质量发展的新路径。沁水生态环境良好,森林覆盖率高,蜜源资源丰富,沁 水县把蜂产业作为促进农业增效、农民增收的特色产业重点培育,强化政策引导、科技支撑和品牌建 设,推动蜂产业从传统散养向规模化、标准化、产业化转型升级。目前,全县100箱以上的标准化蜜蜂 养殖场达132个,旅游休闲观光蜂场34个。 广西壮族自治区打造"千里边关放心消费长廊",让消费环境安全可靠、充满活力。凭祥市搭建中越双语 远程调解平台,将涉外消费纠纷平均调解周期从7个工作日压缩至3天;崇左市创新政府财政"兜底"的线 下"七天无理由退货"制度,百色市研发边境贸易商品维权溯源码,让消费者扫码即可"点对点"维权;防 城港市聘请中越导游担任调解志愿者。自治区市场监督管理局联合五部门出台19项重点任务清单,通过 67项具 ...
双重荣光加身!镇江南山入选南京都市圈放心消费典型,“南山寿芽” 再登 “镇江好礼” 榜
Yang Zi Wan Bao Wang· 2025-12-09 06:29
扬子晚报网12月8日讯(通讯员 纪安璐 记者 万凌云 姜天圣)初冬的南山,层林染色、茶香四溢。就在 这个季节里,镇江南山风景名胜区收获了"两份亮眼成绩单"——不仅成功入选"南京都市圈放心消费典 型案例",成为文旅行业示范;南山茶场打造的特色伴手礼"南山寿芽"也再次入选2025年"名城福地 镇 江好礼"榜单。双重荣誉加持,展示了南山在放心消费体系建设和茶旅文创打造方面的持续探索与实 践。 放心消费成为南山新名片: 从制度到服务的深度"安心感" 放心消费的实现,离不开全员参与的生态构建。南山对内推行了"微笑服务"激励制度,让优质服务 从"要求"变为"追求",员工服务好评率提升至99.5%;对外联合周边社区、商户组建"诚信经营联盟", 统一服务标准与监督机制。 今年以来,景区投诉量同比下降75%,形成了管理者用心、商户诚信、游客安心的良性互动。 体验驱动消费升级: 让"景动人"成为"消费留下来"的理由 在南山,消费不是"被刺激"的,而是从体验自然生长出来的。 在茶叶品鉴区,馥郁的茶香在空气中缓缓散开,引得不少游客驻足。一位上海游客品过"南山寿芽"后直 言:"不仅是茶香,是文化。"回到上海后,她通过线上多次复购,成为 ...
让放心消费更有底儿
Sou Hu Cai Jing· 2025-12-04 22:27
"消费查"平台的实践表明,良好的消费环境不仅依靠监管力量,还可以通过机制创新与数字赋能共同营 造。平台既强化了消费者权益的制度保障,也激励商家主动提升服务质量,形成消费者敢消费、商家愿 服务的共赢格局,为消费市场注入健康而持久的活力。 相较于线上7天无理由退货的便捷,线下购物退换不便是消费者普遍面临的难题。尽管政策不断推广, 但商家执行标准不一、服务信息不透明、消费者查询无门等问题,使得线下无理由退货在现实中仍屡屡 遇阻。"消费查"平台精准切中这一痛点,以平台化整合、一站式查询,打破信息壁垒,构建出从查询、 决策、消费到反馈的全流程服务闭环。消费者无需注册即可使用,按地区、品类精准检索,配合导航、 电话与评价功能,实现购物前权益清晰、购物后退货顺畅,真正实现买得放心、退得容易。 对商家而言,入驻"消费查"平台也是添了一块赢得信任的"金字招牌"。平台提供了低成本展示诚信、吸 引客源的官方渠道,让那些注重服务保障、敢于承诺无理由退货的商家能够脱颖而出,将售后保障转化 为实实在在的客源与口碑。更进一步看,平台通过信息公开与服务标准化,形成良性的市场筛选机制, 有助于商家规范经营、提升服务质量,从源头减少消费纠纷。 ...
敦化市市场监督管理局开展商超“放心消费”安全检查
Sou Hu Cai Jing· 2025-12-02 13:59
Core Viewpoint - The article highlights the efforts of Dunhua City's Market Supervision Administration to enhance consumer safety through a special inspection campaign aimed at creating a safe, fair, and transparent consumption environment [1]. Group 1: Inspection Focus - The inspection targets key areas of public concern, establishing a comprehensive safety "firewall" [3]. - Inspectors verified the qualifications of businesses by checking the completeness and validity of business licenses and food operation permits [3]. - They reviewed purchase ledgers to ensure traceability of food sources through inspection records [3]. - The storage conditions of food were examined to confirm compliance with product labeling requirements and the regular disposal of expired or spoiled items [3]. - Labeling standards were enforced by checking the completeness and clarity of pre-packaged and bulk food labels [3]. Group 2: Education and Guidance - Inspectors adhered to a principle of "checking, promoting, and guiding" by educating supermarket managers and staff on relevant laws such as the Food Safety Law and Consumer Protection Law [5]. - They encouraged businesses to establish proper management systems for purchase verification and documentation, promoting a culture of "integrity and lawful operation" [5]. - Consumers received rights protection pamphlets, with detailed explanations of the complaint process through the 12315 platform and guidance on how to protect their rights legally [5]. Group 3: Future Actions - The Dunhua City Market Supervision Administration plans to continue focusing on enhancing the service capabilities of business entities and will conduct regular special inspection activities [5]. - The goal is to promote compliance and integrity among businesses, ultimately fostering a safe, orderly, and convenient consumer market environment [5].
持之以恒打造“放心消费”好环境
Hai Nan Ri Bao· 2025-11-30 00:13
打造消费好环境,易在一时之效,难在长久之功。尤其是当前,随着国际旅游消费中心建设深入推 进,消费新场景、新模式、新业态不断涌现,对消费环境提出了更高要求,也决定了优化消费环境必须 持之以恒不懈努力。此次"放心消费在海南"入选全国典型,既是肯定,也是激励。需以此为契机,拿出 久久为功的定力,紧跟消费者需求,既在制度建设上常抓不懈,也在监管执法上一以贯之,又要潜移默 化做好诚信文化培育,唯有如此,才能让"放心消费在海南"理念深入人心,成为让游客叫好、各方借鉴 的金字招牌。 张成林 "放心"才能"安心"。围绕国际旅游消费中心建设需要,紧贴游客需求,着眼于细、落之于实,打造 更多"放心消费街区""放心消费商圈""放心消费单位",必能让更多游客"安心游、满意游",让海南成为 各方青睐的消费天堂。 近日,海南的旅游消费服务再获全国关注。在2025年全国"优化消费环境月"主场活动上,5大典型 案例面向全国推广,其中之一就是"琼岛新风:放心消费进万家——海南放心消费主体培育案例"。这既 是对海南创新"放心消费"模式的认可,也让人们看到了海南对消费环境的重视。 消费旺不旺,环境很关键。消费,对于海南,不只在于"买买买",还关乎 ...
深圳市市场监督管理局深汕监管局打造放心消费“新样板”
Sou Hu Cai Jing· 2025-11-29 16:12
Core Insights - The Shenzhen Deep-Shan Regulatory Bureau aims to enhance consumer confidence and stimulate economic growth by creating a safe and reliable consumption environment by 2025 [2][3] Group 1: Regulatory Framework - The bureau prioritizes consumer interests and integrates the construction of a trustworthy consumption environment as both a livelihood and development project [3] - A detailed work plan for 2025 has been issued, focusing on strengthening regulatory oversight in key areas, innovating service models, and improving consumer rights protection mechanisms [3] - A project-based approach has been adopted to ensure accountability and effective implementation of tasks [3] Group 2: Consumer Safety Measures - The bureau adopts a "zero tolerance" policy towards regulatory violations, particularly in high-risk consumer goods such as electric bicycles and children's products [4] - A total of 35 batches of key industrial products were supervised and 41 batches were rapidly tested, with strict actions taken against 4 batches of non-compliant products [4] - A special campaign was launched to address measurement issues, inspecting 226 businesses and resolving 7 illegal cases to enhance market trust [5] Group 3: Enhancing Consumer Experience - The bureau has expanded its consumer protection services, establishing new complaint resolution stations in key areas for more accessible consumer support [6] - An online dispute resolution mechanism has been implemented, achieving a 100% acceptance rate for consumer disputes and a 99% timely resolution rate [6] - Various promotional activities have been organized to raise consumer awareness and foster a safe consumption environment [6] Group 4: Market Vitality and Brand Development - The bureau is focused on creating demonstration projects to enhance the overall consumption environment, particularly in the seafood industry [7] - The establishment of the "Seafood Trust Consumption Commitment District" aims to standardize pricing and weight practices, significantly improving consumer trust [7] - The improved consumption environment is expected to stimulate strong domestic demand and contribute to high-quality economic development in the region [7]
“放心消费在海南”入选全国优化消费环境典型案例
Hai Nan Ri Bao· 2025-11-28 01:31
海南日报讯 (海南日报全媒体记者 李梦瑶)11月26日,由国家市场监管总局主办的2025年全国"优 化消费环境月"主场活动在湖北武汉举行,现场发布面向全国推广的优化消费环境5大典型案例,"琼岛 新风:放心消费进万家——海南放心消费主体培育案例"入选。 目前,"放心消费在海南"活动已覆盖全省旅游、购物、餐饮等20多个行业,培育形成海口"骑楼老 街"、万佳家居装饰广场,三亚中免国际免税城、海棠68环球美食街等40个"放心消费商圈",全省"放心 消费单位"达15.3万家。 海南连续4年将"放心消费"写入省政府工作报告,并列为重点任务推进。海南省市场监管局创新工 作模式,制定放心消费单位管理办法和地方标准,建设"放心消费在海南"智慧监管系统,联合29家省级 单位在全省开展"放心消费在海南"活动,并在全国创新建立"在线承诺、动态星级、信用+智慧监管"的 放心消费"海南模式"。 ...
“放心消费大声说 消费科普大讲堂”杭州直播活动圆满收官
Sou Hu Cai Jing· 2025-11-11 18:22
Core Viewpoint - The live event "Safe Consumption in Hairdressing" aimed to educate consumers on common issues in hairdressing services, focusing on store selection, service processes, product safety, technology upgrades, and payment protection [1][3]. Group 1: Event Overview - The event was organized by the Hangzhou Market Supervision Administration and the Hangzhou Consumer Rights Protection Committee, with support from various local organizations and companies, including Meituan and Zhejiang Radio and Television Group [3]. - The live broadcast reached over 7.46 million viewers, showcasing a strong interest in consumer education within the hairdressing industry [3]. Group 2: Expert Insights - Lin Meinan, Deputy Secretary-General of the Hangzhou Hairdressing and Beauty Industry Association, provided insights on selecting hairdressers, emphasizing the importance of hygiene practices and professional qualifications [3]. - Yang Ming, Deputy Director of the Chemical Product Inspection Institute at Zhejiang Fangyuan Testing Group, demonstrated methods for identifying genuine hair dye products, highlighting the need for consumers to verify product authenticity [3][4]. Group 3: Payment and Consumer Rights - Meituan's "Safe Life Plan" was introduced, which has over 2,000 hairdressing stores in Hangzhou participating, allowing consumers to purchase services with reduced prepayment risks [4]. - Legal experts discussed consumer rights in hairdressing disputes, outlining the roles of various regulatory bodies and relevant consumer protection laws in Zhejiang Province [6]. Group 4: Industry Impact - The event not only provided practical consumer guidance but also aimed to promote better operational standards and safety awareness within the hairdressing industry [6].
南京市优化消费环境月活动启动
Nan Jing Ri Bao· 2025-11-05 02:54
Core Viewpoint - The event "New Scene, Nanjing Rest Assured" aims to enhance the consumer environment in Nanjing, aligning with the "Three-Year Action Plan for Optimizing the Consumer Environment (2025-2027)" and addressing citizens' needs for a better quality of life [1][2]. Group 1: Consumer Environment Initiatives - The establishment of the "Nanjing Consumer Environment Observers" team, consisting of diverse members such as media reporters and students, is intended to shift the focus from government-led initiatives to community-driven efforts in ensuring consumer safety and quality [1][2]. - The launch of the first "Rest Assured Consumption Theme Scene" at McDonald's Xuanwu Lake restaurant aims to provide citizens with a tangible experience of a safe consumption environment [1]. Group 2: Case Collection and Industry Collaboration - The 2025 collection of excellent consumption cases focuses on new directions in Nanjing's consumption, including service innovations in first-store and first-release economies, sustainable practices, and regulatory innovations for resolving consumer disputes [2]. - Six industry associations have jointly initiated a "Rest Assured Consumption" advocacy to promote self-regulation within industries, enhancing the overall consumer environment [2]. Group 3: Consumer Rights and Protections - Nanjing has implemented various measures such as seven-day no-reason returns, online dispute resolution, and the establishment of 593 consumer rights service stations to create a favorable consumption environment [3]. - The city has trained 711 companies in online dispute resolution mechanisms, facilitating efficient consumer rights protection [3]. Group 4: Future Plans and Goals - Nanjing plans to conduct a series of activities over the next month focused on consumer rights promotion, business integrity training, and enhancing consumer experiences, aiming to improve the overall consumer environment [3]. - The initiative seeks to activate consumer vitality and strengthen the foundation of citizens' livelihoods, contributing to the development of an international consumer center city [3].