Core Insights - The Sichuan Consumer Council reported a total of 15,639 consumer complaints in Q1 2025, with a resolution rate of 74.63%, recovering economic losses of 10.14 million yuan for consumers [1] Group 1: Complaint Categories - Complaints primarily focused on six areas: after-sales service, home electronics, online consumption, medical beauty services, marriage agency services, and hotel accommodation services [1] - After-sales service complaints accounted for 3,100 cases, representing 19.82% of total complaints, with a year-on-year increase of 5.57% [5] - Home electronics complaints rose to 11.28% of total complaints, increasing by 4.46% compared to the same period in 2024, highlighting issues such as performance failures and inadequate after-sales response [6] - Online consumption complaints were prevalent, with issues related to false advertising, unclear terms, and weak after-sales service [7] - Medical beauty service complaints were driven by false advertising, prepayment disputes, and hidden traps in contracts [8] - Marriage agency services faced issues such as high membership fees under false pretenses and misleading practices [9] - Hotel and accommodation service disputes increased during the peak travel season, with complaints about rigid cancellation policies and unfair terms [10]