黑猫投诉 【下载黑猫投诉客户端】发布11月企业投诉处理红黑榜单，数据均来源于黑猫投诉平台，反 映了企业在黑猫投诉平台的投诉处理解决情况。 截至2025年11月底，黑猫投诉平台累计收到消费者有效投诉超3116万件，11月有效投诉超80万件。 为了更加精准、及时地展现不同细分消费领域企业在黑猫平台的客诉处理情况，红黑榜单除了按行业划 分，还会根据近期热点消费事件设置"最受关注领域榜单"，为消费者提供更有价值的消费参考。 关键词：网购NARS化妆品申请退换货商家拒收 本月，多位消费者在黑猫投诉平台反映，在NARS抖音官方旗舰店申请化妆品退换货遭商家拒收。消费 者表示已将未开封商品或仅拆封未使用的商品寄回，但商家以"商品已被使用"为由拒绝退款，且仅提供 照片作为依据，未按平台要求上传开箱视频。也有消费者表示在退货流程中遭遇商家不处理申请、平台 客服与商家相互推诿的情况，导致退款进程受阻。消费者要求商家提供合理解释并完成退款，目前 NARS仍未对消费者投诉做出回复。 025-11-15 于黑猫投诉平台发起 外围中 关于NARS抖音旗舰店伪造照片拒绝退款 我在抖音商家202***月11日11点购买蜜粉饼套盒. 价值389 ...

Core Insights - The "lipstick effect" is still prevalent in Southeast Asia, with a projected growth rate of 4% to 5% for the cosmetics market by 2025 despite economic slowdowns in the region [1] - Chinese beauty brands are leveraging their cost-performance advantage to penetrate the Southeast Asian market, adapting their strategies to local consumer preferences [1][2] Group 1: Market Dynamics - Southeast Asian countries like Malaysia, Singapore, Thailand, Indonesia, and Vietnam are experiencing economic slowdowns, yet consumer spending remains robust [1] - E-commerce platforms such as Lazada, TikTok, and Shopee are highly competitive, with consumers becoming savvy in price comparison and timing their purchases around sales events [1] - The beauty market in Southeast Asia is still dominated by international brands, but there are gaps that Chinese brands can exploit by tailoring products to local tastes [2][3] Group 2: Local Adaptation - Local climate influences consumer preferences, with a focus on oil control, long-lasting wear, and sun protection in makeup products [3] - Cultural factors, such as religious requirements in countries like Indonesia and Malaysia, necessitate careful consideration of product ingredients and certifications [3] - The preferences of Southeast Asian consumers are similar to those of Chinese consumers, allowing for the replication of successful strategies from China [3] Group 3: Operational Challenges - Establishing a local presence is crucial for success, as relying solely on cross-border e-commerce limits growth potential [2][4] - Supply chain management poses challenges, with longer lead times required for inventory replenishment in Southeast Asia compared to domestic operations [5] - Building brand recognition and consumer loyalty in a new market is essential for long-term success, requiring effective marketing strategies [5] Group 4: Financial and Strategic Considerations - Currency fluctuations and geopolitical uncertainties present risks for companies operating in Southeast Asia, impacting profitability [6][7] - Companies are advised to diversify their market presence to mitigate risks associated with reliance on a single country [7] - Selecting reliable financial partners is critical for managing cross-border transactions and currency risks [10] Group 5: Future Outlook - The cosmetics export market from China is expected to grow, with a projected total export value of 36.905 billion yuan in 2024, reflecting a year-on-year increase of 14.11% [9] - The competitive landscape in the beauty industry is likely to consolidate, with only a few leading brands surviving in the long term [9] - Companies must develop strong international management capabilities to navigate the complexities of global markets [9]

Core Insights - The rise of the "Guzi Economy" has become a significant trend among Generation Z consumers, with IP marketing emerging as a crucial strategy for brands aiming to attract younger audiences [1][4] - The beauty industry is witnessing a resurgence in IP collaborations, with many brands launching co-branded products in anticipation of major sales events like Qixi Festival [4][9] Industry Trends - There has been a notable increase in the number of beauty brands engaging in IP collaborations, with nearly 50 brands participating this year, reflecting a competitive market environment [4][9] - The types of IPs being utilized have expanded beyond traditional categories, now including popular games, novels, and even food and beverage brands, indicating a diversification in collaboration strategies [9][21] Marketing Strategies - Successful IP collaborations are often viewed as a more cost-effective alternative to celebrity endorsements, with brands achieving significant sales through strategic partnerships [10][14] - Brands are increasingly leveraging social media platforms and influencer marketing to promote their IP collaborations, enhancing visibility and engagement [18][19] Challenges and Risks - Many beauty brands face challenges in executing effective IP collaborations due to a lack of understanding of the IP economy and insufficient budgets, leading to ineffective partnerships [33][37] - Quality control issues have arisen, with some brands experiencing backlash due to poor execution of IP collaborations, highlighting the importance of aligning brand values and audience expectations [44][46] Future Outlook - The beauty industry is expected to see a normalization of IP collaborations, similar to trends observed in the beverage sector, but brands must focus on product quality and innovative designs to stand out [9][48] - As competition intensifies, brands will need to invest more in product development and marketing strategies to maintain relevance and appeal to discerning consumers [48]

Core Insights - The beauty brand competition on various platforms has intensified, with brands needing to adapt to changing consumer preferences and marketing strategies to survive in the market [1][21][29] Group 1: Douyin Platform Insights - 215 beauty and skincare brands achieved a GMV of over 100 million yuan on Douyin in the first half of 2025 [1] - The top 10 brands in terms of sales include both domestic and international brands, with notable names like 韩束 (Hanshu), 珀莱雅 (Proya), and 欧莱雅 (L'Oreal) [1][5] - Domestic brands such as 谷雨 (Guyu), 自然堂 (Naturally), and 丸美 (Marubi) have shown steady sales growth due to precise product positioning and marketing strategies [5][15] Group 2: Tmall Platform Insights - The top 20 skincare brands on Tmall accounted for 46.2% of the total category GMV, while the top 20 makeup and perfume brands accounted for 39.53% [10] - The presence of domestic brands in the top 20 has decreased compared to the previous year, with brands like 珀莱雅 (Proya) and 自然堂 (Naturally) losing their positions [10][11] - International brands such as 欧莱雅 (L'Oreal), 兰蔻 (Lancôme), and 雅诗兰黛 (Estée Lauder) have maintained strong positions, with some showing upward trends in rankings [11][14] Group 3: JD Platform Insights - JD's beauty sales exceeded 13.32 billion yuan in the first four months of 2025, with a projected total sales of over 30 billion yuan for the first half of the year [21][27] - International beauty brands dominate the rankings on JD, with no domestic brands appearing in the top five during major promotional events [25][27] - The growth of beauty products on JD has been significant, with some categories seeing sales increases of over 500% during promotional events [27][28] Group 4: Market Trends and Strategies - The competition among beauty brands is characterized by the need for tailored strategies that align with the unique ecosystems and user preferences of each platform [29] - Brands like MEICHIC and 蒂洛薇 (Tilowei) have achieved explosive growth on Douyin through innovative marketing strategies involving influencers and live streaming [29] - The overall beauty market in 2025 is expected to continue evolving, with brands needing to understand platform-specific dynamics to thrive [29]

Group 1 - The core viewpoint of the report highlights that IP collaborations are becoming a key strategy for brands to stand out in the competitive cosmetics market, particularly appealing to young women, with lip gloss and perfume being the main collaborative product categories [1][6][19] - The report indicates that the domestic cosmetics market has surpassed 1 trillion yuan for two consecutive years, with domestic brands holding a 55.2% market share, outpacing international brands [1][6] - Despite having the highest number of brands in the top 50 cosmetics brands in China, domestic brands have an average retail scale of 4.116 billion yuan, which is significantly lower than the average of 5.619 billion yuan for American brands, indicating a gap in pricing power [1][6][19] Group 2 - The report identifies a growing trend in diverse collaborations, including technology crossovers, intangible cultural heritage, and food and beverage partnerships, which are becoming more prevalent in the cosmetics industry [1][6][25] - Consumer motivations for purchasing collaborative cosmetics are primarily driven by the attractiveness of the IP itself and the practicality of the products, with 67% of consumers liking the IP and 59% valuing the product's practicality [28][29] - The report notes that anime, cartoon, and gaming IPs are becoming the dominant types of collaborations in the beauty sector, reflecting consumer preferences [31][32] Group 3 - The report provides examples of successful collaborations, such as PinkBear's partnerships with popular IPs, which resulted in sold-out products within hours, showcasing the effectiveness of strategic collaborations [1][6][19] - The analysis of consumer demographics reveals that 93% of the interest in collaborative cosmetics comes from women, with a significant portion being young consumers aged 18-24 [12][10] - The report emphasizes the importance of innovative design and meaningful collaborations, as products lacking creativity often face consumer backlash [1][6][28]