世贸组织（WTO）近日发布的年度《贸易措施监督报告》显示，在2024年10月中旬至2025年10月中旬期间，全球商品进口额中受新关税和其他进口措施影 响的部分较前12个月增长超过四倍，创下WTO超过15年来贸易监测覆盖范围的最高纪录。 WTO总干事伊维拉表示，全球贸易体系正在经历80年来最严重的动荡，单边关税措施大幅增加、地缘政治紧张和区域冲突加剧。 她称，该报告中所述贸易措施数量及其覆盖的贸易额凸显了全球贸易环境动荡。"关税贸易覆盖范围的急剧扩大反映了自年初以来我们所看到的贸易保护主 义抬头。目前，全球近五分之一（19.7%）的进口商品受到自2009年以来出台的关税和其他类似措施的影响，而一年前这一比例仅为12.6%。"她表示。 在货物贸易经受考验的同时，WTO的数据显示，服务业在未来的贸易和发展中将扮演日益重要的角色。 3日，伊维拉在出席"服务贸易促进发展"相关内容会议时表示，根据WTO最新预测，全球商业服务贸易量预计在2025年增长4.6%，在2026年增长4.4%，远 超商品贸易的增长速度。 同期，WTO成员和观察员还出台了大量新的货物贸易便利化措施，共计331项，涵盖的贸易额估计为20900亿美元， ...

11月28日，海尔空调第二届"海巧精工杯"全球服务技能大赛在合肥举行，吸引了来自14个国家和地区的 三万余名服务师参与。这场赛事不仅是技能的较量，更是海尔将数字化服务战略推向全球一线的重要实 践。 服务的比拼，往往藏在那些看不见的细节里。从故障的迅速排查，到管线的整洁布置，再到接口的牢固 处理，每一个环节都直接影响着用户的使用感受。海尔正是希望通过这样贴近实战的演练，让每一次上 门服务都能成为一次可靠而温暖的交付。 如今，数字化工具已深度融入服务全流程。服务师能够提前诊断问题、精准调配物料，用户也能实时查 看服务进度，这种"全程可视"的体验，让安心服务触手可及。 支撑这一切的，是海尔空调构建的"智慧服务大脑"。这一覆盖设计、安装与运维的全流程数字化平台， 不仅能即时响应需求，更能结合天气与地域数据主动规划，从容应对服务高峰。在中央空调等复杂安装 中，海尔严格执行"七星服务"标准，通过七个环节的精细管控，确保一次到位。2024年，海尔空调服务 满意度达99.99%，预约准时率达93.76%，"一次就好"正逐渐成为用户服务的日常。 从中国到世界，海尔空调持续推动着服务标准的进化，致力于让更多用户享受到贴心、专业的 ...

Core Viewpoint - The company, Xinhai Aviation Chang'an, has made significant advancements in enhancing passenger services through the integration of new technologies, focusing on digitalization and intelligent services to meet the evolving needs of travelers in the aviation sector [1][11]. Group 1: Technological Innovations - The introduction of AI intelligent customer service allows for efficient communication, enabling passengers to easily access various services through voice commands [2]. - The official website now features an "accessible browsing" function to assist special needs travelers, including the visually impaired and elderly, enhancing their online service experience [3]. - The implementation of an electronic itinerary system will eliminate paper tickets by October 2025, streamlining the process for travelers and improving efficiency in obtaining invoices [4]. Group 2: Service Enhancements - The upgrade of direct sales brand pricing allows passengers to customize their ticket purchases, catering to diverse travel needs and preferences [5][6]. - The launch of "offline payment" options during flights provides a convenient shopping experience for passengers, addressing the challenges of in-flight purchases without internet access [7]. - The enhancement of transfer services has resulted in over 70,000 new transfer product combinations, improving the overall travel experience for passengers [8]. Group 3: Operational Improvements - The adoption of RFID technology for luggage tracking has significantly improved the accuracy and timeliness of baggage handling, reducing the risk of lost luggage [9]. - Upgraded information management systems ensure better operational efficiency and safety, including real-time monitoring of flight operations and enhanced data security measures [10]. - The company emphasizes a commitment to passenger satisfaction, focusing on service quality and operational reliability as key performance indicators [11].

Core Insights - The financial industry is undergoing a significant transformation from traditional to modern practices driven by digitalization [1][2] - Industrial and Commercial Bank of China (ICBC) has introduced a new operational model of "remote online + self-service" to enhance customer experience and improve efficiency [1] - The new model shifts from a one-way service process to a customer-centric interactive system, alleviating counter service pressure and reducing customer wait times [1] Summary by Sections Operational Model - ICBC's new model breaks the time and space limitations of financial services, allowing for a more efficient and customer-focused approach [1] - The model has been implemented at the Nantong Haimen Samsung branch, which aims to meet diverse customer financial service needs [1] Customer Experience - The new service model significantly reduces customer wait times and improves transaction efficiency, as demonstrated during peak customer flow periods [1] - The branch manager effectively managed customer flow and ensured efficient service through intelligent machines, remote counters, and physical counters [1] Technology and Support - The remote online model dispels the misconception that self-service equates to a lack of support, emphasizing the importance of "invisible professional support" [2] - The approach reflects the financial service philosophy of being "people-centered," optimizing the "self-service + assistance" service loop to enhance customer satisfaction [2]

Core Insights - Changshu Rural Commercial Bank has implemented a "three deepening" strategy to enhance credit services, achieving significant results in inclusive finance, supply chain finance, and digital services, while improving risk control and customer coverage [1][2] Group 1: Differentiated Competition - The bank focuses on underserved markets such as towns, villages, and communities, deploying key personnel to deepen service in these areas [1] - The "Small Business Loan" product system has been improved, providing credit support to small and individual businesses, serving 62,000 customers with a loan balance of 6.8 billion yuan by the end of October [1] Group 2: Comprehensive Development - The bank has identified over 10,000 small and micro customers with sales exceeding 10 million yuan from a total of 160,000, offering specialized visits and comprehensive services [1] - A total of 289 customers have been supported with financing exceeding 400 million yuan this year through a combination of products covering the supply chain [1] Group 3: Digital Operations - Changshu Rural Commercial Bank is accelerating its digital transformation, creating a data-driven intelligent service ecosystem and promoting online and intelligent business processes [1] - The bank has pushed 50,000 business opportunities to corporate clients with a 70% view rate and an 11% conversion rate, while 160,000 opportunities were sent to small and micro entities with an 88% view rate and an 8.5% conversion rate, resulting in 13,000 credit approvals totaling 4.9 billion yuan [1]

生态协同精密，服务边界拓展。工行枣庄分行以"网点做网金、网金助网点"为核心，搭建线上线下服务 生态。借力网点运营改革契机，整合"手机银行+三微"服务矩阵，形成"到店客户引导用手机银行办理、 线上客户依托三微触达服务"的闭环链路。全流程覆盖客户引流、业务办理、售后维护，实现数字化服 务无死角，持续巩固手机银行的市场竞争力与品牌影响力。（张静 尚方舟） 机制赋能精细，执行效能提升。工行枣庄分行聚焦基层推广"最后一公里"痛点，着力构建多层次、高效 率保障机制。率先编制"双网行动"明白纸，将手机银行推广目标、操作路径、考核规则等内容拆解 为"一看就懂、一学就会"的图文指引，并同步配套"免卡免证"推广宣传折页，助力一线员工清晰传 递"无卡办业务"的便捷价值，推动业务推广工作标准化、高效化落地。 为深入贯彻总行打造"最好手机银行"战略部署，工行枣庄分行聚焦客户服务体验与数字化运营的深度融 合，通过场景深耕、机制提效、生态聚力等多维举措，推动个人手机银行实现高质量发展。截至2025年 9月末，实现手机银行存量155.3万户、增量7.07万户，存量增量连续三个季度蝉联四行"双第一"。 场景引流精准，福利触达人心。工行枣庄分行 ...

Core Viewpoint - The "Rescue Online" smart rescue platform, initiated by Zhejiang Transportation Group, significantly enhances the emergency rescue system on highways, reducing the average rescue arrival time by 25% and improving handling efficiency by 15% compared to the end of the "13th Five-Year Plan" period [1][6]. Group 1: Service Innovation - The platform offers a one-stop service for highway vehicle rescue, integrating information access, direct rescue coordination, vehicle towing, and road damage compensation [2][6]. - Users can send a help request via the "Rescue Online" app, which quickly dispatches information to nearby emergency rescue units, allowing real-time tracking of rescue personnel and vehicles [2][3]. - The platform allows users to select repair shops within a 20-kilometer radius, facilitating free towing and significantly reducing transfer time [3][6]. Group 2: Technological Advancements - The "Rescue Online" platform employs a three-dimensional positioning system to accurately locate accidents, especially in complex interchanges, enhancing the efficiency of rescue operations [5][6]. - The integration of unmanned aerial vehicles (UAVs) into the rescue process has enabled rapid response capabilities, with an average arrival time of 3 minutes at the scene [5][6]. Group 3: Impact and Reach - Since its launch, the platform has provided free towing services to over 590,000 vehicle owners, saving approximately 300,000 hours of waiting time and over 1 billion yuan in transfer costs [6]. - The platform has been upgraded to a standardized provincial "Sunshine Rescue" platform, covering all highways in Zhejiang and handling nearly 1,000 incidents daily [6].

新京报讯据网信中国官微消息，11月7日，国家移民局、国家网信办在2025年世界互联网大会乌镇峰会 主论坛上，联合发布外国人资讯服务App——SinoGuide。 SinoGuide旨在帮助外国人更好融入并体验中国丰富便捷的数字化服务，集政策指引、新闻资讯、生活 服务、语言辅导于一体，以中英双语为来华、在华外国人提供支付、交通、医疗、教育、资讯等领域31 个常用在线服务，覆盖入出境政策查询、停留到期提醒、汇率查询、在线支付、一键叫车、点餐外卖、 生活缴费、语言学习等高频场景，可实现中文页面一键翻译。目前，SinoGuide已在部分安卓应用商店 上架。 下一步，将持续完善SinoGuide功能，提升数字化服务便利性，帮助外国人了解中国、感受中国、爱上 中国。 ...

Core Insights - Supply chain finance is becoming a crucial support for enterprises to stabilize, supplement, and strengthen their supply chains, driven by policy guidance and technological empowerment [1][2][3] Group 1: Policy and Market Trends - The People's Bank of China and other regulatory bodies issued a notification in April 2025 to support the optimization and upgrading of supply chains, focusing on key industries like manufacturing [1] - Financial companies are innovating in supply chain finance, exploring the integration of financial technology with supply chain scenarios to optimize processes and reduce costs [1][2] Group 2: Innovations and Practices - Huabei Mining's financial company has successfully implemented a dual-driven model of "electronic debt certificates + supply chain bills," showcasing effective one-stop financial services [1] - Southern Airlines' financial company completed a 215 million yuan airport fee bill settlement, establishing a new collaborative model involving multiple parties [2] Group 3: Talent and Skills Development - Financial companies are increasingly seeking composite professionals with expertise in international finance, treasury management, and financial technology to meet the evolving demands of supply chain finance [2][3] Group 4: Digitalization and Efficiency - The application of blockchain technology in supply chain finance has addressed financing challenges for long-tail suppliers, enhancing overall efficiency [3] - Financial companies are focusing on optimizing fund management across the entire supply chain to maximize resource allocation and improve financial control [3][5] Group 5: Industry Data and Growth Projections - In 2024, the financial company sector is expected to process 396 million settlement transactions, with a total settlement scale of 74.594 trillion yuan, reflecting significant growth in operational efficiency [6] - The supply chain finance industry in China is projected to exceed 60 trillion yuan by 2027, with a compound annual growth rate of 10.3% [7]

Core Viewpoint - 九州通's medical device segment showed strong growth in the first three quarters of 2025, with sales revenue reaching 28.963 billion yuan, a year-on-year increase of 17.20% [1] Group 1: Business Performance - The medical device business covers three main areas: OTC, medical, and professional services, demonstrating a diversified and collaborative development pattern [1] - In the OTC segment, 九州通 collaborated with well-known brands such as Yuyue, Sanor, Kefu Mei, and Durex, achieving comprehensive coverage across all categories and channels [1] - The online business saw significant growth due to the "old-for-new" policy for consumer goods, with related sales exceeding 537 million yuan in the first three quarters [1] Group 2: Medical Business - 九州通 focuses on high-value consumables in major surgical, vascular intervention, orthopedics, and IVD fields, establishing partnerships with over 60% of the global top 100 multinational companies and 80% of domestic top 100 industrial enterprises [1] - The sales revenue from medical equipment under the "old-for-new" policy reached 5 billion yuan, marking a 42% year-on-year increase [1] - The company accelerated the expansion of its SPD (Supply Processing Distribution) business, signing 28 new projects in the first three quarters, with a cumulative total of 132 bids won [1] Group 3: Professional Services - 九州通 continues to optimize its SPD system and digital service platforms such as the Orthopedic Chang'e platform, advancing the development of SPD smart cabinets [1] - The company achieved full tracking of personnel and goods in 3D trajectories, providing integrated supply chain solutions for hospitals [1]