消费者权益保护

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角落里的“商标须知”不是“免罪金牌”
Huan Qiu Wang· 2025-07-18 12:27
Core Viewpoint - The controversy surrounding the misleading trademark "Three-Minute Miracle" highlights the increasing public awareness of trademark usage and the demand for fair advertising practices by businesses [3][4]. Group 1: Public Awareness and Regulatory Environment - The public's heightened awareness of trademarks indicates a growing concern over misleading advertising practices that can distort consumer perceptions and undermine market competition [3]. - In 2023, regulatory guidelines were refined to address misleading absolute terms like "national-level" and "highest-level," reflecting a commitment to curbing exaggerated claims in advertising [3]. Group 2: Trademark Registration and Usage - The essence of a trademark is to distinguish goods or services, and the trademark law mandates that registered trademarks must have distinct characteristics and not conflict with existing rights [4]. - Businesses face challenges in trademark registration, needing to navigate a vast number of existing trademarks while ensuring their own trademarks stand out [4]. Group 3: Legal and Ethical Considerations - Trademark law prohibits deceptive marks that could mislead the public regarding product quality or origin, emphasizing the importance of honesty in trademark usage [5]. - The existence of disclaimers like "trademark notice" does not absolve businesses from legal responsibilities if the trademark itself is misleading [5]. Group 4: Regulatory Recommendations - To combat misleading descriptive trademarks, a comprehensive regulatory framework is needed, including stringent registration reviews and the involvement of third-party organizations for risk assessment [6]. - The use of technology, such as AI and big data, is recommended to enhance monitoring of trademark usage and identify misleading practices [6]. - There is a call for clearer regulations to delineate the boundaries between reasonable trademark use and false advertising, alongside improved inter-departmental collaboration for enforcement [6].
民生银行济南千佛山支行:吹响金号角,金融知识进社区
Qi Lu Wan Bao· 2025-07-18 09:17
Core Viewpoint - The focus on consumer rights protection is increasingly becoming a priority in the financial market, as demonstrated by Minsheng Bank's recent community outreach efforts aimed at enhancing public awareness of financial risks and safeguarding consumer rights [1][2]. Group 1: Consumer Rights Protection Activities - Minsheng Bank's Jinan Qianfoshan branch organized a series of consumer rights protection promotional activities under the theme "Sounding the Consumer Protection Horn" to raise awareness of financial risk prevention [1]. - The bank set up promotional booths in community squares, displaying informative banners and posters, and engaged with residents through various methods such as distributing brochures and providing one-on-one explanations [1]. - The activities specifically addressed issues faced by the elderly, such as pension fraud and illegal fundraising, using real-life case studies to illustrate common scams and deceptive tactics [1]. Group 2: Community Engagement and Impact - An interactive quiz segment was included to enhance the fun and participation level of the event, allowing residents to deepen their understanding of financial knowledge in a relaxed atmosphere [2]. - Over 50 community residents participated actively in the event, which fostered a lively atmosphere and achieved positive promotional outcomes [2]. - The initiative not only improved the financial risk awareness of local residents but also strengthened the relationship between the bank and the community, showcasing the bank's commitment to social responsibility and community service [2].
百年人寿烟台中支开展“7.8全国保险公众宣传日”活动
Qi Lu Wan Bao· 2025-07-13 14:47
(王小溦) 脚步丈量爱心,行动传递责任。7月8日的凤凰湖公园热闹非凡,百年人寿烟台中支员工在公司负责人姜晓的带领下,积极参与了烟台市保险行业协会组织开 展的烟台保险业"绿色健步走暨保险科普市集"宣传活动,并在科普市集上与社会公众面对面,进行金融保险知识及消费者权益保护宣传;工作人员热情地向 过往市民发放宣传手册,并与过往市民进行交流。 2025年7月8日,第13个"全国保险公众宣传日"如期而至。今年活动以"爱和责任 保险让生活更美好"为主题,百年人寿烟台中支积极响应烟台市保险行业协 会、山东分公司相关工作部署,通过多种形式向社会公众传递保险的价值,展现保险行业的责任担当。 通过本次"7.8全国保险公众宣传日"活动的开展,百年人寿烟台中支不仅展现了保险从业者积极向上、团结友爱的精神风貌,也有效提升了社区居民的金融 素养和风险防范意识。此次活动让保险从业者深刻领悟到,保险行业承载着厚重的爱与责任,保险更是维护社会和谐稳定、促进经济健康发展的重要力量。 守护权益防线,普及金融知识。为进一步提升社区居民的金融素养,增强风险防范意识,百年人寿烟台中支业务渠道内勤管理人员带领销售人员于7月8日上 午走进位于开发区的融科林 ...
中国人保健康2025年客户节彩虹跑活动成功举办
Zheng Quan Ri Bao Zhi Sheng· 2025-07-13 10:46
在乡村振兴专题环节中,中国人保健康与宛平街道卢沟桥村、永合庄村、北天堂村探索推出"保险副村 长"机制,尝试将保险服务深度融入基层治理体系和健康共富进程。中国人保健康北京分公司将派出3名 政治觉悟高、业务能力强的服务人员,和村集体联建合作,通过"党建+金融"双轮驱动,推动组织共 建、服务共融、治理共促三项核心举措。下一步,村党组织还将与结对机构联合开展主题党日活动,强 化村企支部联动,以红色引擎激发乡村振兴活力;同时依托"金融知识进村居"活动、"保险服务直通 车"快速响应机制等,双方齐心协力解决民生保障中的痛点问题,打造"美丽健康乡村"样板工程。 此外,作为"学子回家"计划的重要环节,中国人保健康北京分公司向首都高校发出实习岗位邀请。宛平 街道党工委书记孟丹表示:"'学子回家'计划就是要让青年才俊与家乡发展同频共振。" (编辑 郭之宸) 本报讯 (记者冷翠华)7月12日,2025年中国人保健康客户节彩虹跑活动与丰台区宛平街道"学子回 家"活动在北京永定河畔绿堤公园举行。活动通过政企协同、青年参与、文化创新、消费者权益保护宣 传、"78保险宣传日"宣传等多种形式,展现了中国人保健康服务人民健康、助力乡村振兴,传递 ...
新华视点丨快递计重、停车计时等“向上取整”,合理吗?
Xin Hua She· 2025-07-11 11:50
Core Viewpoint - The practice of "rounding up" in pricing, such as charging for 3 kg for a 2.1 kg package, raises concerns about consumer rights and compliance with regulations in various industries, including express delivery and parking services [1][4]. Group 1: Industry Practices - The "rounding up" pricing method has become a common practice in the express delivery industry, with different companies adopting varying standards for weight measurement [2][4]. - Some express companies, like EMS, charge based on the actual weight, while others, such as SF Express, have specific rounding rules based on weight thresholds [2][4]. - Similar "rounding up" practices are observed in parking fees and shared services, where charges are often based on minimum time increments [3][4]. Group 2: Regulatory Framework - Existing regulations, such as the "Guidelines for Express Business Operations" by the State Post Bureau, require express companies to use accurate measurement tools and inform customers of pricing standards [4][5]. - New national standards effective from April 2024 mandate that billing weight must retain at least one decimal place, emphasizing the need for transparency in pricing [4][5]. Group 3: Consumer Rights and Legal Implications - Legal experts argue that "rounding up" without clear disclosure may constitute a form of price inflation and violate consumer protection laws [5][6]. - The principle of fair trading is compromised when companies charge more than the actual service cost, leading to potential legal challenges against such practices [5][6]. Group 4: Recommendations for Improvement - Companies are encouraged to establish fair pricing standards and improve transparency in their billing practices to protect consumer rights [6][7]. - The implementation of advanced technology for accurate measurement and billing is recommended to enhance service quality and compliance with regulations [6][7].
梦回OFO小黄车 罗马仕充电宝退款进度排到17万位
Xi Niu Cai Jing· 2025-07-10 13:41
Core Viewpoint - The company Romoss is facing significant operational challenges due to a large-scale recall of defective power banks, leading to financial losses and consumer dissatisfaction [1][2][6]. Group 1: Recall and Financial Impact - Romoss has recalled 491,745 units of three models of power banks produced between June 2023 and July 2024, which is expected to result in direct losses of 1-2 billion yuan per month [2][5]. - The recall was initiated due to issues with the battery cells, which posed risks of overheating and potential fire hazards [5]. Group 2: Consumer Complaints and Refund Issues - As of July 8, over 2,900 complaints have been filed against Romoss, with nearly 70% related to difficulties in obtaining refunds [1][5]. - Consumers have reported issues with the refund process, including messages indicating insufficient seller funds and delays in processing refunds, reminiscent of past incidents with other companies [1][6]. Group 3: Employee Situation and Company Management - Employees at Romoss have begun to gather outside the headquarters, expressing concerns over unpaid wages and benefits, indicating internal unrest within the company [3][5]. - The company has undergone a change in legal representation, with a new representative taking over just three months after the previous one, suggesting instability in management [5]. Group 4: Regulatory and Safety Concerns - The recall has drawn attention from regulatory bodies, with potential violations of consumer protection laws due to the company's failure to ensure refund processes are operational [5]. - Testing has shown that the recalled power banks exceed safety standards, with temperatures reaching 87°C, raising alarms among educational institutions that have banned the use of Romoss products [5].
网购Labubu出现不明“异物”!二手交易平台客服:退不了
Huan Qiu Wang Zi Xun· 2025-07-10 13:00
Core Viewpoint - The incident highlights consumer dissatisfaction with the "95分" platform regarding the sale of a defective collectible toy, raising concerns about the platform's return policy and customer service practices [1][9]. Group 1: Consumer Complaint - A consumer named Mr. Wang reported receiving a defective Labubu toy with an unknown "foreign object" on its arm, which he found unacceptable [1][3]. - Mr. Wang's request for a refund was denied by the platform, which claimed the defect was "not within the inspection range" [3][6]. - The platform's inspection report only noted "slight use" and "packaging box damaged," failing to mention the arm defect [3][5]. Group 2: Customer Service Response - Customer service emphasized that the toy was rated as "Grade A" and suggested that minor defects do not affect usability, urging Mr. Wang to keep the item [5][6]. - When Mr. Wang pointed out the platform's failure to fulfill its inspection responsibilities, customer service reiterated that the item was not eligible for a no-reason return and offered a 10 yuan coupon as compensation, which he rejected [6][9]. Group 3: Legal Perspective - Legal expert Hu Yiming stated that the platform must adhere to the seven-day no-reason return policy as mandated by consumer protection laws, given its nature as a second-hand goods marketplace [9][10]. - Hu also noted that the platform violated the consumer's right to know by not disclosing the specific defects of the product at the time of sale, which infringes on the consumer's legal rights [10].
长城人寿山东分公司开展“清风树正气 廉洁护金融”7·8宣传活动
Qi Lu Wan Bao· 2025-07-09 12:04
7月1日,在"7.8全国保险公众宣传日"到来之际,长城人寿山东分公司组织开展了"清风树正气 廉洁护金融"健步走活动。本次活动以"爱与责任,保险让生活 更美好"为主题,将健步走与金融知识普及深度融合,进一步弘扬清廉金融文化,营造风清气正的行业氛围。 抵达教育基地后,员工们通过聆听讲解、观看实物展陈与图文视频,深入了解中国共产党自诞生以来不断加强纪律建设、推进自我革命的光辉历程,特别是 党的十八大以来全面从严治党的重大成果。大家深刻体会到金融从业者肩负的责任——保护消费者合法权益,提供公平公正的金融服务,是金融服务"以人 民为中心"理念的具体体现,也是从业人员的初心和使命。 本次活动不仅是一堂深刻的红色教育课,更是一场关于消费者权益保护和廉洁金融理念的思想洗礼。员工们纷纷表示,将积极传承党的光荣传统,把廉洁自 律、责任担当贯穿到日常消保工作中,以实际行动践行金融为民理念,为公司高质量发展贡献力量,为守护人民群众的"金融安全感"添砖加瓦。 清晨雨后的济南市高新区空气清新,长城人寿山东分公司的员工们身着统一运动衫、手持宣传标语,一路迈着矫健的步伐前往全面从严治党教育基地,用实 际行动践行"责任行天下,诚信行天下,爱心 ...
中宏保险山东分公司开展“7.8 全国保险公众宣传日”系列活动
Qi Lu Wan Bao· 2025-07-09 11:05
Core Viewpoint - The article emphasizes the theme "Love and Responsibility: Insurance Makes Life Better," highlighting various promotional activities organized by Zhonghong Insurance in Shandong to raise public awareness about financial insurance knowledge and the industry's commitment to social responsibility [2][54]. Group 1: Promotional Activities - Zhonghong Insurance Shandong branch organized over 40 diverse promotional events during the National Insurance Publicity Day, aiming to educate the public on financial insurance knowledge [2]. - Activities included a historical remembrance walk and a charity event for disabled individuals, showcasing the company's commitment to social causes [2]. - The company participated in a health walk and a financial knowledge promotion event in collaboration with local insurance associations, enhancing public awareness of consumer rights and fraud prevention [2][9][16]. Group 2: Community Engagement - Qingdao Center Branch engaged in community outreach by conducting promotional activities in local neighborhoods, emphasizing the theme of love and responsibility [9]. - The Yantai Center Branch combined consumer rights education with a customer service festival, promoting financial knowledge while fostering community relationships [19]. - The Weifang Center Branch organized a health detection event and a historical education visit, linking health awareness with financial insurance knowledge [16]. Group 3: Future Commitment - Zhonghong Insurance plans to continue its commitment to the "Love and Responsibility" philosophy, focusing on innovative service models and improving service quality to build a trustworthy insurance ecosystem [54].
陆家嘴国泰人寿全面开展“7.8全国保险公众宣传日”活动
Cai Fu Zai Xian· 2025-07-09 09:30
Core Viewpoint - The insurance industry is actively promoting public awareness and education through various initiatives, emphasizing the theme "Love and Responsibility, Insurance Makes Life Better" during the 13th "7.8 National Insurance Publicity Day" [1] Group 1: Public Awareness Activities - The company organized a series of promotional activities across the country, focusing on warm services and innovative methods to disseminate insurance knowledge and positive energy [1] - In Beijing, the company targeted vulnerable elderly groups and students, conducting financial anti-fraud campaigns to enhance public awareness and protection against telecom fraud [2] - The Jiangsu branch integrated insurance promotion with red culture, organizing events that included financial anti-fraud education and red story narrations to inspire a sense of mission within the industry [4] Group 2: Community Engagement - The Guangdong branch conducted specialized presentations for Taiwanese enterprises, highlighting the core value of insurance in risk management and employee welfare [6] - In Xiamen, a "Fraud Prevention Class" was launched in collaboration with local schools, using videos to illustrate illegal fundraising schemes and engaging residents in knowledge quizzes to build financial safety awareness [8] - The Henan branch formed an anti-fraud alliance with local police, conducting community outreach to educate residents on anti-money laundering and consumer rights protection [10] Group 3: Broader Initiatives - Other regions, including Shanghai, Zhejiang, Shandong, Fujian, and Liaoning, also participated in activities aligned with the annual theme, establishing convenient service points and organizing community events to enhance the humanistic aspect of the insurance industry [12] - The initiatives reflect the company's mission of "Spreading Happiness, Spreading Love," showcasing a collaborative effort across various branches to promote insurance awareness [12] - The company aims to continuously explore new paths and models for insurance promotion, enhancing service quality and contributing to the high-quality development of the industry [13]