Core Viewpoint - The emphasis on "people" is the cornerstone of success, highlighting the importance of employee welfare and customer service in business operations [2][3][14] Group 1: Employee Focus and Corporate Culture - The company prioritizes high salaries and benefits for employees, believing that treating employees well leads to better customer service and societal benefits [2] - The unique business model of the company cannot be easily replicated by others without understanding the underlying principles of valuing employees and customers [3] - Empowering employees with trust and responsibility enhances service efficiency and fosters a sense of belonging [10] Group 2: Quality and Sustainable Growth - The company rejects blind expansion and prioritizes quality over short-term profits, closing profitable stores that do not align with its operational philosophy [5][6] - A focus on product quality and customer experience is essential for long-term sustainable development, rather than merely pursuing market share [6][8] - The company aims for steady and sustainable growth by optimizing existing operations before considering new store openings [8] Group 3: Integrity and Market Trust - The company emphasizes integrity in business practices, implementing policies like "no-reason return" to build consumer trust [9] - Investments in food safety and quality, despite low profit margins, demonstrate a commitment to consumer needs and market differentiation [9] Group 4: Insights on Consumer Trends and Business Environment - The company believes that consumer spending issues stem from unmet expectations in product and service quality, rather than a true decline in consumer willingness to spend [11] - Government support is crucial for business operations, and a collaborative effort between businesses and government is necessary to create a favorable business environment [13][14] Group 5: Entrepreneurial Spirit and Social Contribution - The company advocates for the role of private enterprises in national development and encourages entrepreneurs to contribute positively to society [14]

Core Insights - The success of Pang Donglai supermarket is attributed to its focus on trust and integrity in business practices, which has led to a strong reputation and customer loyalty [3][4] - The supermarket's policies, such as "no-reason return and exchange" and a "500 yuan complaint reward," are seen as both a moral choice and a smart business strategy that enhances its brand image [3] - Many companies are attempting to emulate Pang Donglai's approach, emphasizing the importance of understanding and respecting customers [4] Group 1 - Pang Donglai supermarket has gained significant attention and has influenced other supermarkets to adopt its business model [1] - The chairman, Yu Donglai, emphasizes that business should not only be profit-driven but should also build trust with consumers [3] - The supermarket's commitment to integrity is highlighted as a key factor in its operational success, demonstrating that trust is a valuable asset in the market economy [3] Group 2 - Companies are encouraged to focus on customer service and quality, ensuring transparency and addressing consumer needs effectively [4] - The challenge for businesses lies in consistently applying these principles, as many are tempted to pursue short-term profits through deceptive practices [4] - Modern consumers prioritize product quality and emotional value over mere pricing, indicating a shift in market expectations [4]

原标题：用真诚换取信任，用信任赢得市场（与企业家谈"新"） ——胖东来商贸集团董事长于东来访谈 河南许昌胖东来，一家企业带火一座城，被网友称为"没有淡季的'6A级景区'"。围绕一些热点话题，记 者近日与胖东来商贸集团董事长于东来进行了面对面交流。于东来分享了他对高质量发展的理解和对服 务品质的追求。 ——编 者 "对'人'的重视，是我们成功的关键" 问：您曾说，如果胖东来无法坚持自己的追求，可能会选择关停胖东来，这种追求指什么？ 答：我年轻的时候，也干了很多工作，赔了很多钱。一直到1995年，才开始摸清做生意的门道。以前， 我做生意亏了钱，就只想着把欠别人的钱给还上。后面有能力了，就想像雷锋、焦裕禄一样服务社会。 具体怎么做呢？如果我开超市，能让老百姓买到放心的产品，我也是在做一个有追求的人。 问：员工高薪酬、高福利模式，违反商业逻辑吗？ 答：我不这样认为。1999年，我挣了1700万元，年底就决定拿出50%分给员工。你对员工好，员工对顾 客好，顾客对社会好，这就形成了良性循环，企业也会向善向好发展。 对"人"的重视，是我们成功的关键。我和不少企业家是好朋友，平常会分享一些经营心得。他们的企业 有些地方可能不 ...

Core Insights - The company emphasizes the importance of focusing on people as a key to success, highlighting that a commitment to quality service and products is essential for long-term growth [1][2][9]. Employee and Management Practices - The company adopts a high salary and welfare model, believing that treating employees well leads to better customer service and overall business success [2]. - Employee empowerment is a core principle, allowing frontline staff to respond quickly to customer needs, which enhances service quality [10]. Business Philosophy and Strategy - The company's business model is not easily replicable due to unique environmental, cultural, and team factors; it is built on a deep understanding of employees, customers, and society [3]. - The company prioritizes quality over scale, choosing to close profitable stores that do not align with its operational philosophy and customer experience standards [7][8]. Market Position and Growth - The company is not focused on rapid expansion but rather on refining its existing operations and ensuring high-quality service before considering new locations [8]. - The company aims to serve as a model for the industry, promoting service upgrades and high-quality development rather than becoming a nationwide chain [8]. Response to Challenges - The company acknowledges the dual nature of online attention, where both praise and criticism can impact its reputation; it emphasizes the need for a balanced approach to maintain its core values [4]. - The company believes that the current economic environment presents opportunities for growth, asserting that consumer spending issues may stem from product and service quality rather than a lack of demand [12]. Commitment to Integrity - The company has established a strong reputation for integrity, implementing policies like a no-questions-asked return policy and a complaint reward system to build trust with customers [9]. - The company views maintaining integrity as both a moral choice and a strategic business decision, believing that genuine trust leads to market success [9].

Core Viewpoint - The interview with Yu Donglai, chairman of Pang Donglai Commercial Group, emphasizes the importance of high-quality development and service quality in business operations, highlighting the company's unique approach to employee welfare and customer service [1]. Group 1: Employee and Customer Focus - The key to Pang Donglai's success is the emphasis on people, where treating employees well leads to better customer service and overall business growth [3]. - The company has a high salary and welfare model, which is seen as beneficial rather than a violation of business logic, creating a positive cycle of service and satisfaction [3]. - Yu Donglai believes that while aspects of their business model can be replicated, true success requires a deep understanding of the unique environment and culture of each business [4]. Group 2: Business Philosophy and Quality Control - Pang Donglai prioritizes quality over scale, choosing to close profitable stores that do not align with their operational philosophy, emphasizing customer experience and product quality [8]. - The company has developed extensive operational manuals to ensure consistent quality across its stores, demonstrating a commitment to maintaining high standards [8]. - Yu Donglai criticizes short-sighted business practices that prioritize profit over product quality, advocating for a focus on product integrity and employee training [6][7]. Group 3: Market Position and Growth Strategy - Pang Donglai does not aim to become a nationwide chain but instead focuses on quality and sustainable growth, believing that excellence in operations is foundational for long-term success [9][10]. - The company is currently focused on optimizing existing stores before considering expansion, reflecting a cautious and deliberate growth strategy [9]. - Yu Donglai emphasizes the importance of building trust and integrity in business, which he views as essential for long-term competitive advantage [10]. Group 4: Economic Environment and Entrepreneurial Spirit - The chairman expresses confidence in the Chinese economy, arguing that consumer spending issues may stem from poor product and service quality rather than an overall economic downturn [12]. - He highlights the supportive role of government in creating a favorable business environment, which is crucial for the growth of private enterprises [14]. - Yu Donglai calls for a collective effort from entrepreneurs to contribute positively to society, emphasizing the role of private businesses in national development [16][17].

Core Viewpoint - The core viewpoint of the article emphasizes the importance of high-quality development and service quality in business, as articulated by Yu Donglai, the chairman of Pang Donglai Commercial Group, highlighting the company's commitment to integrity and customer satisfaction [2][16]. Group 1: Business Philosophy - The focus on "people" is identified as the key to success, with a belief that treating employees well leads to better customer service and overall business growth [6][12]. - The company prioritizes quality over scale, opting to close profitable stores that do not align with its operational philosophy, demonstrating a commitment to customer experience and product quality [13][14]. - Pang Donglai's business model is seen as difficult to replicate fully due to the unique environment, culture, and team dynamics of each enterprise [7]. Group 2: Employee Empowerment and Management - Employees are empowered to respond to customer needs without excessive bureaucratic processes, which enhances service efficiency and customer satisfaction [18][19]. - The company believes in fostering a culture of trust and responsibility among employees, which is crucial for delivering high-quality service [19]. Group 3: Market Position and Economic Outlook - The company does not aim to become a nationwide chain or a multinational giant, instead focusing on quality and sustainable growth [16][20]. - Despite concerns about consumer spending, the company asserts that its success is indicative of a thriving market, suggesting that quality products and services drive customer spending [21]. - The article highlights the importance of a supportive business environment, with government assistance playing a crucial role in the company's operations [22][23]. Group 4: Entrepreneurial Spirit - The article underscores the significance of private enterprises in China's economic landscape, advocating for the growth of more successful private businesses to enhance national development [24][25]. - The company encourages a proactive approach among entrepreneurs to contribute positively to society and the economy [26].

Core Viewpoint - The interview with Yu Donglai, chairman of Pang Donglai Commercial Group, emphasizes the importance of high-quality development and service quality in business operations, highlighting the company's commitment to integrity and customer satisfaction [1][8]. Group 1: Business Philosophy - The company prioritizes a people-centric approach, believing that treating employees well leads to better customer service and overall business success [2][3]. - The business model of Pang Donglai is not easily replicable, as it is deeply rooted in the specific environment, culture, and team dynamics of the company [2][3]. Group 2: Quality Over Quantity - Pang Donglai focuses on maintaining product quality and customer experience rather than pursuing rapid expansion or scale [4][5]. - The company has closed profitable stores that did not align with its operational philosophy, demonstrating a commitment to quality over mere profitability [4][5]. Group 3: Response to Criticism - The company acknowledges the dual nature of online attention, where both praise and criticism can arise, and emphasizes the need to address valid concerns while protecting against malicious attacks [3][4]. - Pang Donglai actively works to improve its operations in response to constructive criticism, reinforcing its commitment to quality and customer service [3][4]. Group 4: Market Position and Strategy - The company does not aim to become a nationwide chain or a multinational giant, instead focusing on sustainable and quality-driven growth [5][8]. - Pang Donglai believes in the potential of the Chinese market, asserting that consumer demand remains strong despite perceptions of economic downturns [7][8]. Group 5: Role of Government and Environment - The company appreciates the supportive role of the government in creating a favorable business environment, which is crucial for the growth of private enterprises [7][8]. - A collaborative relationship between government and businesses is essential for mutual trust and development [7][8].

河南许昌胖东来，一家企业带火一座城，被网友称为"没有淡季的'6A级景区'"。围绕一些热点话题，记 者近日与胖东来商贸集团董事长于东来进行了面对面交流。于东来分享了他对高质量发展的理解和对服 务品质的追求。 ——编 者 "对'人'的重视，是我们成功的关键" 问：面对一些网络上的质疑，您怎么看？恶意谣言给企业发展带来哪些困扰？ 答：这几年关注的人多了，表扬的多、骂的也多，这都正常。网络流量是一把"双刃剑"。它能让更多人 关注胖东来，了解我们的经营理念、服务和产品。但如果过于追求流量，忽视了企业经营的本质，那就 是本末倒置。胖东来能有今天的关注度，不是因为刻意追求流量，而是一直坚守自己，用心服务顾客， 做好产品质量。 有的质疑是有道理的，我们立即整改。有的质疑带着恶意的诋毁，企业发展可能因片面攻击被全盘抹 杀。对此，我们不能置之不理，得采取措施维护自己的合法权益。我希望相关法规能够再完善、再细化 一些，让造谣行为被及时遏制。 "我们不想为了规模，牺牲品质和顾客体验" 答：我年轻的时候，也干了很多工作，赔了很多钱。一直到1995年，才开始摸清做生意的门道。以前， 我做生意亏了钱，就只想着把欠别人的钱给还上。后面有能力 ...

Core Viewpoint - The success of the company, Pang Donglai, is attributed to its focus on high-quality development and service quality, emphasizing the importance of valuing people and building trust with customers [1][2][3]. Employee and Management - The company believes that treating employees well leads to a positive cycle where employees treat customers well, which in turn benefits society [3]. - Pang Donglai's business model is not easily replicable as it is based on a deep understanding of its unique environment, culture, and team [4]. - The company prioritizes employee empowerment and training, allowing frontline staff to respond quickly to customer needs [9]. Business Philosophy - Pang Donglai emphasizes quality over scale, choosing to close profitable stores that do not align with its operational philosophy [7][8]. - The company maintains a strict focus on product quality and customer experience, rejecting short-term profit strategies that compromise these values [6]. - The commitment to integrity and customer trust is seen as a long-term business strategy, with policies like "no-reason return" enhancing its reputation [9]. Market Position and Strategy - The company does not aim to become a nationwide chain but rather focuses on sustainable and quality-driven growth within its existing market [8]. - Pang Donglai believes that the current economic challenges are not indicative of a broader decline, but rather a reflection of product and service quality [10]. - The company recognizes the importance of a supportive business environment and government assistance in fostering growth [11]. Entrepreneurial Spirit - The company advocates for the role of private enterprises in driving economic development and emphasizes the need for entrepreneurs to contribute positively to society [12][13].

最近有网友发布视频，称内蒙古自治区呼伦贝尔市海拉尔区一餐厅存在"缺斤短两""阴阳菜单"等欺诈行 为。相同的一盘羊肉卖给本地人198元，外地游客购买却需支付298元。当地市场监管部门对涉事餐厅作 出警告及罚款10万元的行政处罚。 同样的菜品相差100元，仗着游客不熟悉环境就"见人下菜碟"，不仅砸了自己的买卖，还会对本地餐饮 行业、旅游产业产生负面影响。暑期正是出行旺季，外地游客慕名而来，期待获得良好体验。"缺斤短 两""阴阳菜单"，会严重影响旅游体验、损害城市形象，是一种相当短视的行为。 商家须自律，为消费者提供优质的产品和服务。良心经营，诚信为本，是商家的立身之基。无论产品还 是服务，要在保证质量的前提下，增加功能、丰富体验。在价格上，更要实实在在，既能体现产品和服 务的价值，又要公开透明。决不能动歪心思、搞小动作，不去提升质量，只想投机取巧，在价格上 玩"虚标"、搞"双标"，到头来只能搬起石头砸自己的脚。本分的商家才能赢得口碑和长久生意，既为自 身声誉加分，也为城市形象添彩。 监管不能松，他律与自律结合好。相关部门组织开展巡查工作，对价格欺诈、模糊标价、缺斤短两、虚 假宣传等违法违规行为及时查处，从严从速责 ...