Workflow
金融消费者权益保护
icon
Search documents
扎根便民生活圈,筑牢消保“微循环” 邮储银行北京分行信用卡守护社区金融权益新实践
Core Viewpoint - Postal Savings Bank of China Beijing Branch actively participated in the "15-Minute Quality Life Festival," focusing on "protecting financial rights and supporting a better life" through credit card consumer rights protection activities, effectively filling the gap in community financial rights protection services [1][7]. Group 1: Event Overview - The event featured an "interactive experience area" designed to enhance citizen engagement and deepen their understanding of financial consumer protection knowledge through fun activities like a throwing game and a quiz [3]. - Participants learned about high-frequency financial risk prevention knowledge and practical credit card skills, including identifying risks such as "false credit card limit increases" and "investment scams," as well as understanding credit card fees and repayment methods [3]. Group 2: Community Impact - A community resident expressed appreciation for the event, noting that the interactive format and staff explanations helped clarify previously misunderstood credit card regulations and associated risks [5]. - The bank's representative emphasized that community residents are key participants in financial consumption and should be a focus for financial consumer protection efforts, aiming to integrate consumer protection concepts into public awareness through engaging methods [7]. Group 3: Future Plans - The Postal Savings Bank of China Beijing Branch plans to continue focusing on community financial service needs by organizing more accessible and effective financial knowledge promotion activities, fulfilling its social responsibility as a financial institution [7]. - The bank aims to embed financial protection services into every "15-minute" community scenario, contributing to a safer and healthier financial consumption environment and supporting high-quality economic development in the Beijing area [7].
京东消金在津启动“消保慧传万里行”系列活动 趣味互动守护消费者 “钱袋子”
Zhong Jin Zai Xian· 2025-09-29 07:23
Core Viewpoint - The event "Protecting Financial Rights and Supporting a Better Life" organized by JD Finance aims to enhance financial consumer rights protection and promote financial safety knowledge among consumers [1][3]. Group 1: Event Overview - The event was held in Tianjin and was part of the "Consumer Protection Awareness Campaign" series, co-hosted by JD Finance, China Internet Finance Association, and other organizations [1]. - Innovative methods were used to combine traditional games with financial knowledge dissemination, allowing participants to engage in fun activities while learning about financial safety [1]. Group 2: Educational Content - The event featured interactive questions related to real-life financial safety issues, such as handling suspicious messages and understanding money laundering risks, making financial education accessible and practical [1]. - Attendees received informative materials covering eight consumer rights, credit knowledge, anti-fraud tips, and more, presented in an easy-to-understand format for better knowledge sharing [1]. Group 3: Future Initiatives - JD Finance plans to use this event as a starting point to further develop an integrated online and offline educational system, focusing on diverse community engagement [5]. - The company aims to tailor educational content for various demographics, including the elderly, students, and farmers, to enhance consumer rights awareness and contribute to a safer financial environment [5].
民生银行临沂城东支行:金融知识进社区 教育宣传暖人心
Qi Lu Wan Bao· 2025-09-29 00:45
Core Viewpoint - Minsheng Bank's Linyi Chengdong Branch is actively promoting financial literacy and risk awareness among local communities, focusing on consumer rights protection in finance [1] Group 1: Community Engagement Activities - The branch organized a series of financial consumer rights protection knowledge promotion activities under the theme "Protecting Financial Rights and Supporting a Better Life" [1] - The activities targeted financial hot topics of concern to the public, emphasizing financial product selection, risk identification, and prevention [1] - The branch designed educational content specifically for community residents, especially the elderly, using simple language and various formats such as brochures, on-site Q&A, and case explanations [1] Group 2: Focus on Financial Risks - Staff provided detailed explanations of common financial risks such as telecom fraud, illegal fundraising, and false advertising, using real local cases [1] - Residents were taught to recognize scam tactics and avoid investment traps through hands-on guidance [1] - The interactive approach ensured that the educational content was understandable, memorable, and applicable for the residents [1] Group 3: Impact and Outreach - The activities reached multiple communities, serving nearly 500 residents, with over 60% being elderly individuals [1] - There was a significant improvement in residents' ability to identify financial risks and their awareness of banking services [1] Group 4: Future Initiatives - The branch plans to continue fulfilling its social responsibility by conducting diverse and rich financial knowledge promotion activities tailored to different community needs [2] - The goal is to deepen the understanding of financial consumer rights protection knowledge at the grassroots level, ensuring the safety of every consumer's finances [2]
民生银行济宁邹城支行:以金融知识赋能 筑牢教师权益安全网
Qi Lu Wan Bao· 2025-09-29 00:36
Group 1 - The core theme of the event was to enhance the financial literacy of teachers at Yanzhong No. 1 Middle School, focusing on building a financial risk "protection wall" [1] - The event included practical discussions on common financial scenarios such as investment planning, mortgage repayment, and credit card usage, ensuring the content was relevant to the teachers' needs [1] - A senior financial lecturer explained basic financial concepts using simple language and illustrated the principle of "high returns accompany high risks" through comparisons of different investment products [1] Group 2 - During the interactive session, teachers actively asked questions about topics like the benefits of early mortgage repayment and how to calculate credit card installment fees, with staff providing detailed answers [2] - The event attracted over 20 teachers, distributed more than 30 informational materials, and conducted a survey indicating that 95% of teachers gained a clearer understanding of financial rights protection [2] - The bank plans to continue addressing the needs of the teacher community by launching an online "Financial Knowledge Classroom" to regularly provide practical information and enhance financial rights protection [2]
以温暖服务守护消费者权益
Jing Ji Ri Bao· 2025-09-28 21:55
Core Viewpoint - The article highlights the efforts of the Bank of Communications (BoCom) in promoting financial education through a series of innovative initiatives during the 2025 Financial Education Promotion Week, aimed at enhancing public understanding of financial knowledge and consumer rights [1][2][3][4]. Group 1: Financial Education Initiatives - BoCom launched a series of engaging financial education projects, including the introduction of a new mascot "Jiao Jiao," designed to resonate with contemporary culture and enhance brand recognition [1][2]. - The financial education series video "Jiao Jiao, Set Off!" was released across multiple online platforms, featuring "Jiao Jiao" on a journey to spread practical financial knowledge, including fraud prevention and rational investment [2]. - During the promotion week, BoCom organized various financial education activities at well-known tourist attractions across multiple provinces, integrating local cultural elements to attract diverse audiences [3]. Group 2: Consumer Protection and Financial Literacy - BoCom's half-year report indicates a commitment to consumer protection, establishing a comprehensive framework for consumer rights that includes a cross-departmental coordination mechanism [4]. - The bank emphasizes the integration of financial education with support for the elderly and disabled, aiming to enhance the effectiveness and innovation of its educational efforts [4]. - A "Risk Warning Delivered" initiative was conducted in 73 scenic spots across 28 provinces, directly bringing financial services and knowledge to consumers [3].
国家金融监督管理总局江苏监管局:提升服务质效 让金融活水精准润泽千企万户
Zheng Quan Ri Bao· 2025-09-27 15:51
Group 1 - The core viewpoint emphasizes the comprehensive and multi-layered approach of Jiangsu Financial Regulatory Bureau to enhance financial services and protect consumer rights [1][2][3] - Jiangsu Financial Regulatory Bureau collaborates with the provincial finance department to implement personal consumption loan interest subsidy policies, aiming to lower financing costs and stimulate consumer potential [1] - The bureau strengthens the protection of financial consumers' rights by establishing a coordination mechanism and conducting joint meetings to enhance departmental collaboration and information sharing [1][2] Group 2 - Jiangsu Financial Regulatory Bureau promotes the enhancement of pension financial services, with personal pension insurance premium income reaching 1.366 billion yuan and covering 110,100 people as of June 2025 [2] - The bureau encourages foreign banks to integrate with domestic electronic payment tools, facilitating the opening of digital RMB wallets for foreign visitors and improving service efficiency [2] - The bureau is committed to financial education, creating a comprehensive promotional network that includes physical branches and online platforms to enhance financial risk awareness among the public [2][3] Group 3 - Jiangsu Financial Regulatory Bureau is advancing financial dispute mediation by establishing 100 new mediation service points by 2025, aiming to resolve local financial conflicts effectively [3] - The bureau has addressed insurance challenges for new energy vehicles in Nanjing, completing renewals for 1,123 vehicles within three days and launching a dedicated service for new energy passenger vehicles [3] - Innovative service models are being explored, such as a mobile banking loan application program to streamline the financing process and improve efficiency [3]
广发银行南宁分行启动2025年“金融教育宣传周”活动
Core Viewpoint - Guangfa Bank Nanning Branch has launched the 2025 "Financial Education Promotion Week" to enhance financial consumer rights protection and promote financial literacy among various demographics, including the elderly and young people [1][3][4]. Group 1: Financial Education Activities - The bank organized a series of financial education activities during the China-ASEAN Expo, including interactive games and an AI digital consumer protection assistant to engage the public [1][3]. - A special focus was placed on educating the elderly about digital finance, addressing their concerns through personalized service activities at local nursing homes [3][4]. Group 2: Online and Offline Integration - Guangfa Bank Nanning Branch utilized both online and offline methods to broaden the reach of financial knowledge, including an "online consumer protection torch relay" and educational content on rental car rooftop screens [4]. - The bank plans to continue its financial education initiatives targeting key groups such as the elderly, youth, new citizens, and small business owners, with activities planned in schools, enterprises, and communities [4].
保障金融权益 助力美好生活 平安产险上海分公司全面启动“金融教育宣传周”活动
Cai Fu Zai Xian· 2025-09-26 09:24
Core Viewpoint - The company is actively promoting financial education and consumer rights protection through various initiatives during the 2025 Financial Education Promotion Week, aiming to enhance public financial literacy and safeguard consumer interests [1][6][10] Group 1: Financial Education Initiatives - The company has launched a series of activities under the theme "Serving the People" to address common financial concerns and improve service accessibility and satisfaction [3][4] - During the Financial Education Promotion Week, the company will produce videos showcasing the efforts of frontline employees to enhance public awareness of financial services [3][6] - The company is organizing grassroots financial education activities to contribute to the overall improvement of financial literacy among the public [6] Group 2: Consumer Rights Protection - The company is implementing the "Risk Warning Delivered to Your Door" initiative to educate consumers about their rights and financial knowledge relevant to their daily lives [4][7] - The company is taking proactive measures to combat illegal financial activities and protect consumers' property and legal rights through targeted awareness campaigns [7][9] - The company is focusing on specific demographics, such as the elderly and youth, to enhance their ability to prevent financial fraud through case studies and simulations [9] Group 3: Marketing and Ethical Practices - The company is committed to consumer rights protection and is integrating this responsibility into its corporate culture, promoting integrity and compliance in marketing practices [10] - During the Financial Education Promotion Week, the company will conduct consumer protection education for all employees to foster a culture of honesty and fairness [10] - The company will also guide partner institutions to adhere to appropriate marketing practices, contributing to a trustworthy industry environment [10]
深圳建行:多维织密金融教育网,守护群众“钱袋子”
券商中国· 2025-09-26 07:27
金融安全是维护金融消费者权益的第一道防线,更是社会稳定发展的坚实基础。近年来,随着金融产品日趋复 杂、诈骗手段不断翻新,提升公众金融素养和风险防范能力已成为金融机构的重要社会责任。 2025年"金融消费者权益保护教育宣传周"期间,中国建设银行深圳市分行(以下简称"深圳建行")以"保障金 融权益 助力美好生活"为核心主题,充分发挥金融机构专业优势,创新构建线上线下全覆盖、多场景深融合、 重点群体精准触达的"陆空一体"金融教育传播体系,将金融知识送进社区、企业、校园与交通枢纽,切实提升 广大群众的金融素养与风险防范能力,助力市民筑牢金融安全"防火墙"。 构建"陆空一体"传播网:线上线下全覆盖提升金融素养 传统的单向灌输式教育已难以适应当前金融知识普及的需求,为此,该行创新推出多种沉浸式教育活动,让金 融知识在互动体验中入脑入心。 举办"理财三适当原则"大讲堂是该行的宣传周的活动之一。活动邀请行业专家现场解读适当性原则,通过"知 识传导+案例情景模拟"的形式,帮助社会大众树立正确的投资理念。参与活动的市民纷纷表示,通过情景模 拟真正理解了风险匹配的重要性,对选择投资产品很有帮助。 针对老年群体,该行特别设计了"银龄 ...
以“新”动能守护百姓“钱袋子” 渤海银行多维发力开展2025年金融教育宣传周活动
Zhong Jin Zai Xian· 2025-09-26 02:44
Core Viewpoint - The financial education campaign led by the National Financial Regulatory Administration aims to enhance financial literacy and protect consumer rights, with BoHai Bank actively participating in various educational activities across the country [1] Group 1: New Quality and Effectiveness - BoHai Bank has innovatively engaged in campus education by collaborating with local education departments and police to deliver financial knowledge to students during the back-to-school season [2] - The bank's branches in different cities have organized various anti-fraud educational activities targeting college students, emphasizing the importance of financial safety [4] Group 2: Establishing New Standards - BoHai Bank focuses on consumer concerns by developing a multi-functional financial consumer protection service model, which includes financial education, risk warnings, and dispute resolution [4][6] - The bank has published two series of consumer rights protection case compilations, analyzing real-life scenarios such as credit repair and fraud, to raise awareness among financial consumers [6] Group 3: Innovative Communication Methods - The bank has utilized local dialects and regional characteristics in its promotional videos to effectively communicate consumer protection knowledge, enhancing relatability and understanding [7] - A light show at the bank's headquarters during the financial education week showcased its commitment to social responsibility [7] Group 4: New Tools for Engagement - BoHai Bank is leveraging AI technology to reshape consumer rights protection, implementing AI in online financial education and creating themed short videos that connect consumer protection concepts with historical narratives [8][10] - The introduction of an AI-powered assistant, "Financial Knowledge Officer Xiao Bo," aims to provide interactive financial education and support through natural language processing and risk scenario simulations [10] Group 5: Future Commitment - BoHai Bank plans to continue enhancing its financial education mechanisms and innovate its outreach methods to improve public satisfaction and security in financial services [10]