Core Viewpoint - The Beijing Consumer Association has introduced a self-regulatory convention for the shared power bank industry to address consumer complaints regarding unreasonable charging practices and difficulties in returning power banks [1][2]. Group 1: Self-Regulatory Convention Details - The convention stipulates that the rental fee timing unit should not exceed 15 minutes, with the first unit charging only after 5 minutes of use. From the second unit onward, no charge will be applied if the usage is less than a full unit [3][4]. - The convention aims to enhance transparency in pricing, convenience in borrowing and returning, and efficiency in complaint responses, with nine specific measures outlined [2][3]. Group 2: Industry Response and Implementation - Eight companies, including Monster, Meituan, and Street Electric, which cover 95% of operational points in Beijing, have signed the convention and committed to improving services through technology upgrades and staff training [4]. - Meituan's representative stated that after signing the convention, the first 5 minutes of use will be free, with subsequent charges ranging from 0.05 to 0.12 yuan per minute, and a daily cap typically between 30 to 40 yuan [4]. Group 3: Consumer Feedback and Industry Challenges - A survey indicated that nearly 60% of respondents found the charging practices of shared power banks unreasonable, with common issues including a lack of return points, full cabinets, and unclear return locations [1][2]. - Consumer rights advocates highlighted that current practices, such as charging for an entire hour if usage exceeds a minute, are unfair and infringe on consumer rights [2].

Core Viewpoint - The Beijing Consumer Association has introduced a self-regulatory convention for the shared power bank industry to address consumer complaints regarding unreasonable charging practices and to enhance the convenience of borrowing and returning power banks [2][3][4]. Group 1: Self-Regulatory Convention Details - The convention stipulates that the rental fee timing unit should not exceed 15 minutes, with charges applied only after 5 minutes in the first unit and no charges for incomplete units thereafter [2][4]. - Eight companies covering 95% of operational points in Beijing have signed the convention, committing to improve service through technological upgrades and staff training [2][6]. - The convention includes nine measures aimed at transparent pricing, convenient borrowing and returning, and efficient complaint responses [4]. Group 2: Consumer Feedback and Issues - A survey revealed that nearly 60% of respondents find the charging fees for shared power banks unreasonable, citing issues such as insufficient return points and unclear return locations [3][4]. - Consumers have reported difficulties in returning power banks, including finding closed return points and being charged for extra time due to these issues [3][5]. - The convention addresses these concerns by ensuring that power banks are available with high battery levels and that there are sufficient empty slots in return cabinets [5][6].

Group 1 - The Beijing Consumer Association has introduced a self-discipline convention for the shared power bank industry, focusing on transparency in pricing, convenience in borrowing and returning, and efficient complaint response [1] - Eight companies, including Monster, Meituan, and Street Power, which cover 95% of operational points in the city, have signed the convention, committing to service improvements through technology upgrades and staff training [1] - Key measures include clear display of pricing rules on rental pages, a maximum billing unit of 15 minutes, and ensuring high battery levels for borrowed power banks [1][2] Group 2 - Complaints about shared power banks have surged, with over 28,000 related complaints reported, primarily concerning difficulties in returning and abnormal billing practices [2] - A survey indicated that nearly 60% of respondents found the charging fees unreasonable, with 15.23% citing unclear pricing and labeling [2] - The shared power bank market is highly concentrated, with the top five brands holding a 96.6% market share, and Monster charging has the highest market share at 36% [2] Group 3 - Different brands have varying pricing models, with Monster typically offering the first 3 minutes for free and charging around 4 yuan per hour, with a 24-hour cap of 40 yuan [3] - Meituan offers the first 5 minutes free, with subsequent charges ranging from 0.05 to 0.12 yuan per minute, and a 24-hour cap of 30 to 40 yuan [3] - The rising costs and intense competition in the industry, along with the prevalent agency model, have led to profitability challenges for shared power bank companies [3] Group 4 - The self-discipline convention is expected to address existing issues in the shared power bank industry and promote healthy development [4]

Core Points - The Beijing Consumers Association has introduced a self-discipline convention for the shared power bank industry to standardize its development [1] - Eight companies, including Monster, Meituan, and Street Electric, which cover 95% of the operational points in the city, have signed the convention [1] Summary by Categories Industry Regulation - The self-discipline convention includes nine measures focusing on transparent pricing, convenient borrowing and returning, and efficient complaint responses [1] - Companies are required to display rental rules prominently on their online rental pages, including free usage duration, pricing standards, cap prices, and deposit policies [1] Pricing Structure - The rental fee is calculated in units not exceeding 15 minutes, with charges applied after 5 minutes in the first unit and no charges for incomplete subsequent units [1] Service Standards - Shared power banks must be maintained at a high charge level, and companies must inform consumers of the remaining battery percentage [1] - Sufficient space in power bank cabinets must be ensured to allow timely returns by consumers [1] Consumer Protection - If consumers face difficulties returning power banks due to a lack of return points or full cabinets, companies should suspend charging after verification [1] - Consumers should be exempt from fees if they cannot return the power bank due to product issues or other force majeure factors [1]

Core Viewpoint - Beijing has introduced a self-regulatory convention for the shared power bank industry to enhance service transparency and consumer protection Group 1: Industry Regulation - The self-regulatory convention includes nine measures focusing on transparent pricing, convenient borrowing and returning, and efficient complaint response [1] - Eight companies, including Monster, Meituan, and Street Electric, which cover 95% of operational points in the city, have signed the convention [1] Group 2: Pricing and Service Standards - Clear pricing rules must be displayed prominently on rental pages, including free usage duration, pricing standards, cap prices, and deposit policies [1] - The rental fee will be calculated in units of no more than 15 minutes, with the first unit charged only if usage exceeds 5 minutes [2] - A fair and transparent contract management system will be established to eliminate unfair terms that increase consumer liability [1] Group 3: Operational Efficiency - Shared power banks must be maintained at high battery levels and inform consumers of the remaining battery percentage [1] - Sufficient space in power bank cabinets must be ensured to allow timely returns by consumers [2] - A mechanism for pausing and waiving fees will be implemented for consumers unable to return due to lack of available return points or other uncontrollable factors [2] Group 4: Customer Service and Complaint Handling - Customer service contact information must be displayed on power banks, cabinets, and official pages to ensure timely responses [2] - Complaints must be addressed within 48 hours, with actionable solutions provided [4] - Regular maintenance and inspection of equipment will be conducted to ensure operational reliability [3]

Core Points - The Beijing Consumer Association has introduced the "Self-Regulation Convention for the Shared Power Bank Industry" to address issues such as opaque pricing and inconvenient returns [1][3] - Eight major companies, including Monster, Meituan, and Street Electric, which cover 95% of the city's operational points, have signed the convention, committing to service improvements through technology upgrades and staff training [1][3] Pricing Transparency - The convention suggests that rental fees should be calculated in units not exceeding 15 minutes, with the first unit requiring a minimum usage of 5 minutes before charging [1][2] - Companies are required to prominently display complete pricing rules on rental pages, including free usage duration, pricing standards, cap prices, and deposit policies to ensure consumer awareness [1][2] Return Convenience - To address the common complaint of "difficult returns," the convention mandates companies to manage the vacancy rate of power bank cabinets effectively, ensuring sufficient space for timely returns [1][2] - If a consumer cannot return a power bank due to insufficient network points or cabinet space, companies must verify the situation and suspend charging; if the issue arises from product failure or force majeure, the usage fee must be waived [1][2] Service Quality - The convention sets clear requirements for service quality, including the obligation to display customer service contact information prominently on power banks, cabinets, and official pages to ensure timely responses to consumer inquiries [2] - Complaints must be addressed within 48 hours, and companies are required to maintain power banks in a high-charge state while informing consumers of the remaining battery percentage [2]

Core Points - The Beijing Consumer Association has introduced the "Self-Regulation Convention for the Shared Power Bank Industry" to standardize rental fees and improve service quality [1][2] - Eight companies, including Monster, Meituan, and Street Electric, which cover 95% of the city's operational points, have signed the convention [1] Pricing Transparency - The convention suggests that rental fees should be calculated in units of no more than 15 minutes, with the first unit requiring a minimum of 5 minutes to incur a charge [2] - From the second unit onward, any time less than a full unit will not be charged [2] - Companies are required to prominently display pricing rules, including free usage duration, billing standards, cap prices, and deposit policies on their rental pages [2] Return Convenience - To address consumer complaints about the inconvenience of returning power banks, the convention mandates that companies control the vacancy rate of shared power bank cabinets to ensure sufficient space for timely returns [2] - If a consumer cannot return a power bank due to insufficient network points or lack of available cabinet space, the company must verify and suspend charging [2] - In cases where product issues or force majeure prevent returns, the company should waive the usage fee for that instance [2] Customer Service Improvement - The convention requires companies to enhance customer service by displaying customer service phone numbers on power banks, cabinets, and official pages to ensure timely responses [2] - Consumer complaints must be addressed within 48 hours, with a proposed solution provided [2] - Companies are also instructed to maintain power banks in a high-charge state and inform consumers of the remaining battery percentage, along with establishing regular maintenance and abnormal recovery mechanisms to eliminate unfair terms [2]

每经AI快讯，8月20日，据北京市消协网站，北京市消费者协会推出《北京共享充电宝行业自律公 约》。目前，怪兽、美团、街电等8家覆盖全市95%运营点位的企业已经签署《公约》，承诺通过技术 升级和人员培训等措施保障服务落地。在计价方面，《公约》建议租借费用计时单位不超过15分钟，第 一个计时单位内需满5分钟才能收取该时段费用，从第二个计时单位起，不足一个单位不收费。同时规 定企业必须在线上租借页面醒目位置公示收费规则，包括免费时长、计费标准、封顶价格及押金政策。 （文章来源：每日经济新闻） ...

Core Points - The Beijing Consumer Association has introduced a self-discipline convention for the shared power bank industry, focusing on transparency in pricing, convenience in borrowing and returning, and efficiency in complaint response [1] - Eight companies, including Monster, Meituan, and Street Electric, which cover 95% of the city's operational points, have signed the convention, committing to service improvements through technology upgrades and staff training [1] Pricing and Transparency - The convention proposes to optimize the pricing model, with rental fees calculated in units not exceeding 15 minutes, charging for the first unit if usage exceeds 5 minutes [1] - Clear pricing rules must be displayed prominently on online rental pages, including free usage duration, billing standards, cap prices, and deposit policies [1] Consumer Rights and Service - The convention aims to eliminate unfair contract terms by establishing a fair and transparent contract management system, clearly defining service responsibilities [1] - Shared power banks must maintain high battery levels and inform consumers of the remaining battery percentage at the time of lending [2] Operational Efficiency - Companies should ensure sufficient space in power bank cabinets to allow timely returns by consumers [3] - A mechanism for pausing billing should be established for consumers unable to return due to a lack of available return points or cabinets [3] - Customer service must be improved, with contact numbers displayed on power banks and official pages, ensuring timely responses [3] Maintenance and Complaint Handling - Regular maintenance and an exception recovery mechanism should be established to inspect and withdraw malfunctioning devices [4] - Consumer complaints must be addressed within 48 hours, with practical solutions provided [5]

《公约》提到，应杜绝不公平格式条款。建立公平透明的合同管理体系，明确服务责任边界，杜绝单方 面加重消费者责任的条款。应保持高电量出借。共享充电宝出借时应保持高电量，且明确告知消费者剩 余电量百分比。 《公约》指出，应合理控制空置率。共享充电宝机柜应保证足够空位，确保消费者能及时现场归还。应 建立暂停计费、免费计费机制。消费者因所在地归还网点少，机柜无空位等原因难以及时归还共享充电 宝时，企业核实后应暂停计费。因共享充电宝产品自身原因或者其他不可抗力因素导致的消费者无法归 还的情况，应免除消费者本次使用费用。 中新网北京8月20日电 (记者吕少威)记者20日从北京市消费者协会获悉，为进一步规范共享充电宝行业 发展，该协会推出《北京共享充电宝行业自律公约》(下称《公约》)，围绕收费计价透明化、借出归还 便利化、投诉响应高效化等方面提出九项措施。怪兽、美团、街电等8家覆盖全市95%运营点位的企业 目前已经签署《公约》，承诺通过技术逐步升级、人员培训等措施保障服务落地。 《公约》提出，应明示收费规则。在线上租借页面醒目位置明确公示收费规则，包括免费时长、计费标 准、封顶价格及押金政策。应优化计价模式。租借费用计时单位 ...