Core Viewpoint - The article discusses the shift in the evaluation mechanism of food delivery services from a one-sided to a two-sided system, allowing delivery riders to evaluate and block users, thereby addressing the imbalance of power in the previous system [1][2]. Group 1: Evaluation Mechanism Changes - The new feature allows riders to block users who exhibit abusive behavior, preventing them from receiving service for up to 365 days [1]. - This change aims to correct the power imbalance where users previously held absolute authority over riders, leading to potential abuse of the rating system [1][2]. Group 2: Impact on Rider Rights - Riders can now refuse unreasonable requests from users without fear of punishment, which enhances their sense of job satisfaction and service quality [2]. - The ability to block users is expected to foster a more harmonious relationship between riders and users, as poorly rated users may be compelled to amend their behavior [2]. Group 3: Systemic Issues and Responsibilities - The article raises concerns about the platform's role, suggesting that it may be evading its responsibilities by shifting the burden of conflict resolution onto individual riders and users [3]. - It emphasizes the need for platforms to establish clear complaint channels and provide support to riders, as they are not formal employees and thus lack adequate protection [3][4]. Group 4: Recommendations for Improvement - To address the underlying issues, the article suggests implementing differentiated pricing based on order difficulty and integrating more riders as formal employees to ensure better rights protection [4]. - Establishing a fair complaint response mechanism and representing riders in disputes with users are crucial for enhancing rider dignity and creating a balanced ecosystem [4].

商家需守好品质底线，平台应回归服务本质，消费者更要理性下单，不盲目为凑单多买一份，不因优惠浪 费一口。唯有三方合力，才能让外卖经济真正行稳致远，让"舌尖上的美味"不再变成"指尖上的浪费"。 这种促销看似"多赢"，实则已陷入恶性循环。平台靠补贴抢流量，却将成本变相转嫁商家；部分商家利润 空间被压缩，通过悄悄缩减食材分量、用临期原料，甚至虚增打包费等方式维持运营；消费者看似占了便 宜，却常为不需要的餐食买单，还可能面临"货不对板""食材不新鲜"等食品安全风险。最终，浪费的是粮 食，损害的是商家的信誉，消耗的是消费者对平台和商家的信任。 近日，市场监管总局组织起草的《外卖平台服务管理基本要求（征求意见稿）》公开征求意见，直指平 台"裹挟式"竞争与过度"价格战"，这为外卖行业划定了健康发展的底线，也有利于遏制食品浪费。 "0元奶茶""满50减30"……一段时间来，各大外卖平台上"满减"促销活动层出不穷，看似是消费者"薅羊 毛"的狂欢，实则是一场被"优惠"裹挟的浪费陷阱。 为了凑够满减额度，不少人会选择多点一份主食、加一道小菜，吃不完的餐食则被直接扔进垃圾桶；订单 暴涨时，配送瘫痪导致餐品超时变质，最终也只能沦为垃圾… ...

Core Viewpoint - The introduction of a new feature by Meituan allows delivery riders to block customers who exhibit inappropriate behavior, marking a shift towards a more balanced protection mechanism for service providers in the gig economy [1][2]. Group 1: Service Provider Rights - The new blocking feature is seen as a basic safeguard for the dignity of riders, who often face disrespectful treatment from customers [1]. - Riders express relief and appreciation for the measure, indicating a need for mutual respect in the service industry [1]. - The feature reflects a broader trend in the service industry, where the traditional notion of "the customer is always right" is being challenged [1][2]. Group 2: Industry Dynamics - The implementation of the blocking feature signals a transformation in platform governance, moving from a one-sided user protection model to a more balanced approach that considers the rights of service providers [2]. - As competition intensifies and regulatory scrutiny increases, platforms recognize that a stable and healthy working environment is essential for retaining service personnel and, consequently, customers [2]. - The feature aligns with regulatory intentions to protect the rights of delivery riders, as seen in recent discussions about their working conditions and compensation [2]. Group 3: Potential Risks and Considerations - Concerns arise regarding the potential misuse of the blocking feature, such as avoiding difficult deliveries or low-paying orders, highlighting the need for a fair and transparent review process [3]. - Questions about the visibility of blocking information to other riders and the communication of blocked status to customers indicate the complexity of implementing this feature without infringing on user rights [3]. - The expectation is that this initiative will lead to a more equitable and caring approach in the gig economy, fostering trust between service providers and consumers [3].

Core Viewpoint - The introduction of the "block bad users" feature is not only an internal optimization for the food delivery industry but also a significant signal of platform governance transformation, moving towards a more balanced two-way rights protection mechanism [1][3]. Group 1: Feature Implementation - Meituan has initiated a pilot program in certain cities allowing delivery riders to block customers who exhibit inappropriate behavior, such as verbal abuse or threats. Once approved, riders will not receive orders from these customers for one year [2]. - This feature has garnered mixed reactions from riders and consumers, with many riders feeling it protects their professional dignity, while some consumers express concerns about potential misuse of the feature [2][3]. Group 2: Industry Context - The challenges faced by delivery riders are not unique to the food delivery sector but are prevalent across various service industries, including ride-hailing and instant delivery services. These workers are often trapped in a system where user ratings and platform rules heavily influence their livelihoods [3]. - The implementation of the blocking feature aligns with a shift in competitive focus within the industry, as platforms recognize that a stable and healthy working environment is essential for retaining service personnel and, consequently, consumers [3]. Group 3: Regulatory Response - The introduction of this feature reflects a response to increasing regulatory scrutiny and consumer demand for better treatment of service workers. Regulatory bodies have emphasized the importance of protecting the rights of delivery riders, leading to measures such as the cancellation of overtime fines and the promotion of social security for riders [3][4]. - The feature's success hinges on careful management to prevent misuse and ensure fairness, as improper handling could lead to negative consumer reactions and undermine user rights [4].

Core Viewpoint - The article highlights the issue of excessive food waste caused by promotional activities like "full reduction" discounts on food delivery platforms, which create a false sense of savings for consumers while leading to negative consequences for businesses and the environment [2][3]. Group 1: Impact on Consumers - Consumers often order more food than needed to meet discount thresholds, resulting in uneaten meals being discarded [2]. - The rush in order volumes can lead to delivery delays, causing food to spoil and ultimately be wasted [2]. Group 2: Impact on Businesses - Delivery platforms rely on subsidies to attract users, which indirectly shifts costs to merchants, squeezing their profit margins [3]. - Some merchants respond by reducing ingredient quality, using near-expiry products, or inflating packaging fees to maintain operations [3]. Group 3: Regulatory Response - The State Administration for Market Regulation has drafted guidelines aimed at addressing "coercive" competition and excessive price wars in the food delivery industry, promoting healthier development standards [3]. - The guidelines encourage merchants to maintain quality, platforms to focus on service, and consumers to make rational purchasing decisions to reduce waste [3].

Core Viewpoint - The introduction of the "New National Standard" for food delivery platforms aims to enhance service quality and promote high-quality development in the trillion-yuan market through standardized management practices [1][2]. Group 1: Market Regulation and Competition - The draft regulation seeks to standardize promotional practices between platforms and merchants, prohibiting platforms from shifting promotional costs to merchants and preventing forced promotions [1]. - The ongoing price wars, characterized by "hundred billion subsidies" and large discount coupons, have led to adverse effects such as increased costs for merchants and a decline in food quality [1]. Group 2: Food Safety Measures - The "New National Standard" aims to establish a comprehensive safety net in food safety, introducing an innovative "one-stop" video verification mechanism to prevent unqualified merchants from operating [2]. - An algorithmic early warning system will be implemented to address issues like order surges that lead to quality declines and delivery delays, shifting the focus from post-event accountability to proactive prevention [2]. Group 3: Protection of Delivery Personnel - The draft regulation addresses the rights of delivery personnel, focusing on fair compensation, work hours, and social security, aiming to alleviate issues such as income uncertainty and unsafe working conditions [2]. - It mandates platforms to set reasonable limits on the number of orders accepted simultaneously and daily, ensuring that delivery personnel can work safely and sustainably [2]. Group 4: Market Size and Importance - The online food delivery market in China has approximately 545 million users and a market size of about 1.2 trillion yuan, with daily transactions nearing 3.3 billion yuan, highlighting the need for regulated and orderly competition in the industry [2].

Core Viewpoint - The implementation of the new tax reporting regulations for internet platform enterprises aims to reduce the tax burden on gig economy workers, such as delivery personnel and service providers, without increasing their tax liabilities [1][2][3] Group 1: Tax Reporting Regulations - Starting from October 1, internet platform enterprises are required to report identity and income information of their operators and workers [1] - Workers engaged in delivery, transportation, and domestic services who are eligible for tax exemptions are not required to report their income [1] Group 2: Tax Withholding Methods - The new cumulative withholding method allows for a higher deduction amount and lower withholding rates, benefiting platform workers significantly [2] - Workers with monthly incomes below 6,250 yuan are exempt from withholding taxes, and those with higher incomes can apply for tax refunds based on various deductions during annual tax reconciliation [2] Group 3: Additional Tax Regulations - The announcement also clarifies regulations regarding value-added tax (VAT) and related fees, allowing workers to enjoy VAT exemptions for monthly sales below 100,000 yuan [3] - Concerns about potential over-deduction by platforms are addressed, with assurances that platforms must comply with tax laws and cannot transfer tax obligations to workers [3]

近日，市场监管总局组织起草了《外卖平台服务管理基本要求（征求意见稿）》，向社会公开征求意 见。征求意见稿聚焦当前外卖平台服务中的痛点，针对"内卷式"竞争、平台收费不透明不合理、"幽灵 外卖"屡禁不止、配送员权益保障不足等社会关切问题形成标准条款。今年以来，外卖平台企业为争夺 即时零售流量入口，反复发起"百亿补贴""大额神券"等外卖大额补贴活动，一定程度上加剧了餐饮市 场"内卷"。接下来，相关部门应根据反馈情况完善征求意见稿，制定清晰的实施细则与违规处罚办法， 引导商家依法合规经营，保护消费者和平台合法权益。利用大数据等技术手段加强常态化监管，推动行 业公平、有序、可持续发展，提升消费者信任度与行业整体形象。 （文章来源：经济日报） ...

Core Viewpoint - The introduction of the "New National Standard" for the food delivery industry in China marks the first systematic national regulation, aiming to address long-standing issues such as intense competition, "ghost deliveries," and overworked delivery personnel, thereby redefining the competitive landscape and balancing interests among stakeholders [1][9]. Group 1: Fee Transparency and Merchant Management - The new standard mandates transparent fee structures to eliminate confusion for merchants, who previously faced multiple hidden charges leading to losses despite high sales [4]. - It establishes a rigorous "three certificates and one address" verification mechanism to combat unlicensed operations, increasing penalties for violations significantly [5]. - The standard aims to reduce marketing expenses from 18% to 12% by shifting platforms from a subsidy-driven model to a service-driven approach [5]. Group 2: Consumer Rights and Delivery Personnel Welfare - The introduction of an intelligent order control system is expected to reduce order cancellation rates by 35% and increase user repurchase rates by 20% [6]. - New regulations impose dual controls on delivery personnel's working hours and order quantities, enhancing their working conditions and income stability [6][7]. - The standard requires platforms to establish a fair compensation system linked to labor intensity and skill levels, with pilot programs showing an increase in average monthly income for delivery personnel [7]. Group 3: Platform Transformation and Market Dynamics - Platforms are encouraged to transition from being "traffic sellers" to "service providers," with short-term revenue impacts expected but long-term value growth anticipated due to improved merchant retention [8]. - Merchants can now focus on quality improvements rather than navigating complex platform rules, leading to enhanced customer loyalty [8]. - Consumers will benefit from increased service transparency, with real-time data on merchant ratings and delivery performance being made available [8]. Group 4: Broader Implications and Future Trends - The new standard positions China as a leader in global platform economy governance, providing a replicable framework for balancing business innovation with social responsibility [9]. - The implementation of the standard is expected to lead to a rationalized competitive landscape, healthier industry ecology, and standardized governance models for the 20 million platform economy workers in China [11].

Core Viewpoint - The article discusses the release of the draft "Basic Requirements for the Management of Delivery Platform Services" by the State Administration for Market Regulation, which aims to address key issues such as platform fees, promotional activities, and rider rights protection in the food delivery market [2][3]. Group 1: Regulatory Framework - The draft focuses on clarifying the rights and responsibilities of various stakeholders including the government, platforms, merchants, consumers, and riders, to create an effective incentive and constraint mechanism [2][4]. - It emphasizes the need for transparency in fee structures and requires platforms to enhance merchant information verification and reduce issues like "ghost deliveries" and "merchant over-ordering" [4][6]. - The draft aims to protect rider rights by implementing fatigue alerts for those who have been accepting orders for over four hours and setting limits on daily order volumes [2][3]. Group 2: Market Characteristics - The food delivery market is characterized by complex relationships among independent entities (merchants, riders, platforms, and consumers) based on contractual agreements, leading to high transaction costs and information asymmetry [3][4]. - Current regulatory approaches are still in the exploratory phase, with a lack of mature regulatory experience from authorities [3][4]. Group 3: Governance and Cooperation - Effective regulation should focus on establishing proper procedures for market participants rather than imposing rigid rules, allowing for flexibility in service offerings [4][5]. - The introduction of collective litigation and dispute resolution mechanisms is suggested to ensure that all stakeholders share responsibilities and rights equitably [5][6]. Group 4: Market Dynamics - The recent subsidy wars among delivery platforms have highlighted various issues within the market, necessitating a focus on protecting legitimate rights and ensuring fair competition [6]. - The government is encouraged to uphold procedural justice and leverage market forces to create a cooperative governance system, moving away from traditional regulatory approaches [6].