Core Viewpoint - The company, Xibei, acknowledges a significant gap between its production processes and customer expectations, leading to an apology and a commitment to improve customer experience through adjustments in food preparation methods by October 1, 2025 [1][3]. Group 1: Adjustments to Food Preparation - Xibei will switch all dishes cooked with soybean oil to non-GMO soybean oil [1]. - The beef sauce for children's rice will be prepared fresh at the store instead of pre-made [1]. - The beef patties for children's meals will be made fresh on-site [1]. - The cod fish strips will be replaced with fresh, whole yellow croaker, prepared on-site [1]. - Lamb skewers will be cut, skewered, and grilled fresh at the store [1]. - The pork chop dish will use fresh pork ribs instead of semi-finished products, cooked on-site [1]. - The braised meat in the flaky meat sandwich will be prepared fresh at the store [1]. - The shredded spicy chicken will be cooked fresh at the store [1]. - The oatmeal millet porridge will be freshly made with real pumpkin slices [1]. Group 2: Customer Engagement and Transparency - Xibei encourages customers to continue providing feedback and suggestions for improvement [3]. - The founder of Xibei, Jia Guolong, emphasizes a commitment to transparency and customer satisfaction, stating that the company will learn from successful peers [3]. - The company invites customers to supervise the improvement measures and promises to keep them updated on changes [3]. Group 3: Public Reaction - Following the apology letter, there was a notable public reaction, with some consumers expressing dissatisfaction with the company's response [5]. - Notable figures, such as Luo Yonghao, questioned the sincerity of the apology, indicating a broader scrutiny of the company's communication [4].

Core Viewpoint - The company West B is addressing customer concerns regarding its food production processes and has acknowledged a significant gap between its practices and customer expectations. The company has committed to implementing nine adjustments across its nationwide stores by October 1, 2025, to enhance customer experience and food safety [1][4][8]. Group 1: Customer Concerns and Company Response - West B issued an apology on September 15, acknowledging the confusion and concerns raised by customers regarding its food production methods [1][4]. - The company emphasized its commitment to food safety and compliance with national regulations while actively seeking to improve its production processes [4][5]. - The adjustments planned include transitioning from pre-prepared to freshly made items in stores, such as using non-GMO soybean oil and preparing various dishes on-site [3][5]. Group 2: Impact of Controversy - The controversy began on September 10 when a public figure criticized West B's dishes as pre-prepared, leading to a heated exchange between the company's founder and the critic [8][9]. - Following the criticism, West B experienced a significant drop in daily revenue, with losses estimated at 1 million yuan on September 10 and 11, and further declines of 2 to 3 million yuan on September 12 [9]. - The company had to halt its initiative to allow public kitchen inspections after negative reports surfaced regarding food safety practices [9].

Core Points - Xibei has issued an apology letter on September 15, stating that all partners are actively working to address customer concerns and improve experiences [1] - The company plans to implement adjustments in all nationwide stores by October 1, 2025, focusing on food safety and inventory turnover while shortening product shelf life [1] - Xibei encourages customers to continue providing feedback for ongoing improvements [1] Adjustments and Changes - All dishes using soybean oil will switch to non-GMO soybean oil [4] - Children's meal beef rice will be adjusted to be stir-fried on-site [4] - Children's meal beef patties will be made fresh on-site [4] - Children's meal cod fish sticks will be replaced with fresh-cut large yellow croaker, fried and baked on-site [4] - Grilled lamb skewers will be freshly cut, skewered, and grilled on-site [4] - Pork chop sauerkraut will switch from semi-finished pork chops to fresh pork ribs, stir-fried on-site [4] - The braised meat in flaky meat sandwich will be made with fresh meat, braised on-site [4] - Shredded spicy chicken will be made with fresh chicken, boiled on-site [4] - Oatmeal millet porridge will be freshly cooked on-site with added fresh pumpkin slices [4]

Core Points - Xibei Restaurant Group issued an apology letter acknowledging a significant gap between production processes and customer expectations, committing to rectify these issues by October 1 [1][3] - The company encourages customers to continue providing feedback for improvements and emphasizes its commitment to food safety and compliance with national regulations [3][5] Summary by Categories Apology and Commitment - The company expressed deep regret for not meeting customer expectations and outlined a commitment to make necessary adjustments by October 1 [1][3] - Xibei welcomes ongoing customer suggestions for improvement and aims to maintain a transparent relationship with its patrons [4][5] Operational Changes - By October 1, 2025, Xibei will implement several operational changes, including: 1. Switching to non-GMO soybean oil for all dishes cooked with soybean oil [4] 2. Transitioning children's meals to be prepared fresh in-store, including beef rice, beef patties, and fish sticks [4] 3. Adjusting various menu items to ensure they are made fresh on-site, such as lamb skewers and pork chop dishes [4] 4. Shortening product shelf life in collaboration with suppliers while ensuring food safety [4] Customer Engagement - The company invites customers to supervise the improvement measures and promises to keep them updated on the progress of these changes [5]

Core Viewpoint - The company, Xibei, issued an apology regarding discrepancies between its production processes and customer expectations, acknowledging the concerns raised by customers [1] Group 1: Adjustments to Menu Items - Xibei will transition all dishes cooked with soybean oil to non-GMO soybean oil by October 1, 2025 [1] - The children's meal "Beef Braised Rice" will be adjusted to be stir-fried fresh in-store [1] - The children's meal "Beef Patty" will be made fresh on-site [1] - The children's meal "Cod Fish Sticks" will be replaced with freshly cut and fried large yellow croaker [1] - The "Grilled Lamb Skewers" will be freshly cut, skewered, and grilled in-store [1] - The "Pork Chop with Sauerkraut" will switch from semi-finished pork chops to fresh pork ribs, stir-fried in-store [1] - The "Crispy Meat Sandwich" will change from marinated meat to fresh meat marinated in-store [1] - The "Shredded Spicy Chicken" will be made with fresh chicken boiled in-store [1] - The "Oat and Millet Porridge" will be adjusted to freshly cooked millet porridge with added fresh pumpkin slices [1]

Core Viewpoint - Xibei has issued an apology and announced adjustments to its operations by October 1, 2025, in response to customer concerns regarding food safety and quality [1][3]. Group 1: Company Response - Xibei acknowledges a significant gap between its production processes and customer expectations, leading to widespread discussion and concern [3]. - The company expresses sincere gratitude to customers who provided feedback and emphasizes its commitment to food safety and compliance with national regulations [3][5]. - Xibei has initiated a series of improvements to enhance customer experience, including transitioning food preparation from central kitchens to in-store cooking [3][5]. Group 2: Planned Adjustments - By October 1, 2025, Xibei will implement the following changes: 1. All dishes cooked with soybean oil will switch to non-GMO soybean oil [7]. 2. Children's beef rice dish will be prepared fresh in-store instead of using pre-made sauces [7]. 3. Children's beef patties will be made fresh on-site [7]. 4. Children's fish sticks will be replaced with freshly cut and cooked fish [7]. 5. Lamb skewers will be freshly cut, skewered, and grilled in-store [7]. 6. Pork chop dishes will use fresh pork instead of semi-finished products [4][7]. 7. Meat for the meat sandwich will be cooked fresh in-store [4][7]. 8. Chicken dishes will be prepared fresh on-site [4][7]. 9. Oatmeal will be freshly cooked with added pumpkin slices [4][7]. Group 3: Commitment to Transparency - Xibei is committed to improving transparency and welcomes ongoing customer supervision of its improvement measures [5][8]. - The company aims to shorten product shelf life while ensuring food safety and inventory turnover through active communication with suppliers [5][7]. Group 4: Industry Commentary - Yu Donglai, founder of Pang Donglai, expressed hope that the situation would not lead to the downfall of Xibei, emphasizing the challenges of running a business and the importance of constructive feedback [10][11]. - Luo Yonghao responded to Yu Donglai, urging him to understand the situation fully before making comments, highlighting the need for consumer awareness regarding pre-prepared food [13][14].

Core Viewpoint - The company West B is making significant adjustments to its food preparation processes in response to customer feedback and recent controversies, aiming to enhance customer experience and ensure food safety [1][3][10]. Group 1: Adjustments to Food Preparation - West B will transition from centralized kitchen processing to on-site cooking at stores by October 1, 2025 [3]. - All dishes using soybean oil will switch to non-GMO soybean oil [3]. - Specific children's meals will be adjusted to be freshly prepared on-site, including beef rice, beef patties, and fish sticks [3][5]. Group 2: Customer Engagement and Transparency - The company is actively seeking customer suggestions for further improvements and is committed to ongoing rectification efforts [5][8]. - Founder and CEO Jia Guolong emphasized a commitment to transparency and customer-centric service, stating, "The customer is always right" [8][9]. Group 3: Impact of Recent Controversies - The recent controversy involving influencer Luo Yonghao has led to a significant drop in customer traffic, with reported daily revenue losses of up to 1 million yuan on September 10 and 11, and an estimated drop of 200,000 to 300,000 yuan on September 12 [10]. - Jia Guolong acknowledged the impact of the controversy and expressed that it has prompted the company to improve [9][10].

Core Viewpoint - The company West B is making significant adjustments to its food preparation processes in response to customer feedback, aiming to enhance transparency and meet customer expectations [1][4][9]. Group 1: Adjustments to Food Preparation - West B will transition to using non-GMO soybean oil for all dishes that currently use soybean oil [3][7]. - The children's meal "Beef Braised Rice" will be prepared fresh on-site instead of using pre-cooked ingredients [3][7]. - The children's meal "Beef Patty" will also be made fresh at the store [3][7]. - The children's meal "Cod Fish Sticks" will be replaced with fresh-cut large yellow croaker, which will be fried and baked on-site [3][7]. - The lamb skewers will be freshly cut, skewered, and grilled at the store [3][7]. - The pork chop in "Pork and Sauerkraut" will be replaced with fresh pork ribs, which will be stir-fried on-site [3][7]. - The "Meat Sandwich" will now use fresh meat that will be braised on-site [3][7]. - The "Shredded Chicken with Spicy Sauce" will be made with fresh chicken that will be boiled on-site [3][7]. - The oatmeal millet porridge will be freshly cooked with new pumpkin slices added [3][7]. Group 2: Commitment to Improvement - West B acknowledges the gap between its production processes and customer expectations, expressing sincere apologies for any inconvenience caused [4][5][9]. - The company is actively engaging with suppliers to ensure food safety and to shorten product shelf life while maintaining inventory turnover [1][8]. - West B invites customers to continue providing feedback and suggestions for improvement, committing to ongoing adjustments [1][9].

Core Viewpoint - The company acknowledges the concerns and criticisms from customers regarding its production processes and aims to improve its offerings to meet customer expectations [1][2]. Group 1: Customer Concerns and Company Response - The company has received widespread attention and feedback from customers, recognizing the gap between its production methods and customer expectations [1]. - The company expresses sincere apologies for any inconvenience caused and appreciates the feedback from customers [1]. - The company is actively working on improvements based on customer concerns, committing to enhance the overall customer experience [2]. Group 2: Planned Adjustments - By October 1, 2025, the company plans to implement several adjustments across all its stores, including: 1. Switching to non-GMO soybean oil for all dishes cooked with soybean oil. 2. Transitioning children's meals to be prepared fresh in-store, including beef rice and beef patties [2][3]. 3. Adjusting the preparation of various dishes, such as using fresh fish for children's meals and preparing meat dishes on-site [2][3]. - The company is also working with suppliers to shorten product shelf life while ensuring food safety and inventory turnover [3]. Group 3: Commitment to Transparency and Improvement - The company emphasizes its commitment to transparency and invites customers to supervise its improvement measures [3]. - The founder has made a promise to prioritize customer feedback and maintain a customer-centric approach in operations [3].

Core Viewpoint - The company, Xibei, has issued an official apology and announced plans to enhance customer experience by adjusting its food preparation processes to be more localized in stores by October 1, 2025 [1] Group 1: Adjustments to Food Preparation - Xibei will switch all dishes cooked with soybean oil to non-GMO soybean oil [1] - The children's meal "Beef Braised Rice" will be adjusted to be stir-fried on-site [3] - The children's meal "Beef Patty" will be made fresh on-site [3] - The children's meal "Cod Fish Sticks" will be changed to use fresh, whole yellow croaker, fried and grilled on-site [3] - The "Grilled Lamb Skewers" will be prepared with fresh cuts and grilled on-site [3] - The "Pork Chop with Sauerkraut" will switch from semi-finished pork chops to fresh pork ribs, stir-fried on-site [3] - The "Crispy Meat Sandwich" will now use fresh meat for braising on-site [3] - The "Shredded Chicken with Spicy Sauce" will be made with fresh chicken, boiled on-site [3] - The "Oatmeal Millet Porridge" will be freshly cooked on-site with added fresh pumpkin slices [3] Group 2: Quality Assurance Measures - The company is actively communicating with upstream suppliers to shorten product shelf life while ensuring food safety and inventory turnover [2]