Core Viewpoint - The article discusses the importance of empathy and understanding in workplace communication, particularly in the context of employee feedback and management responses [1][2][3]. Group 1: Employee Feedback and Management Response - The company encourages employees to express dissatisfaction, viewing it as a tradition that allows for timely corrections and improvements [1]. - There is a noted disparity between the macro perspective of management and the micro experiences of employees, leading to misunderstandings [2]. - The commitment to "timely correction" by management signals a positive approach towards addressing employee concerns [1]. Group 2: Empathy and Communication - Empathy should be a two-way street, requiring management to not only listen but also actively identify and address employee issues [1][3]. - The article emphasizes the need for a structured feedback loop within the organization, transforming complaints into constructive actions [3]. - Healthy organizations should embrace complaints as opportunities for evolution and respond to them systematically, which is a key aspect of modern leadership [3].

Core Viewpoint - The founder of New Oriental, Yu Minhong, emphasizes the importance of employee feedback and plans to support a trip to Antarctica for selected employees, while addressing misconceptions about travel costs [1][2]. Group 1: Employee Engagement and Company Culture - Yu Minhong encourages employees to voice their grievances, stating that any dissatisfaction reflects issues within the company that need to be addressed [1]. - On the 32nd anniversary of New Oriental, Yu draws parallels between the resilience of penguins in Antarctica and the unity of New Oriental employees in facing challenges [2]. Group 2: Future Initiatives - New Oriental plans to establish a dedicated youth exploration center, focusing on natural education for children [2]. - A specialized Antarctic exploration trip for teenagers is expected to launch next winter, indicating a commitment to experiential learning [2]. Group 3: Clarification on Travel Costs - Yu Minhong clarifies that the cost of traveling to Antarctica varies significantly, ranging from 50,000 to 300,000 yuan, with the advanced icebreaker used by him costing between 200,000 to 250,000 yuan for a 12-day trip [1].

Core Viewpoint - The article discusses the generational divide between older leaders like Yu Minhong and younger employees, highlighting the disconnect in expectations and experiences, particularly in the context of Yu's recent trip to Antarctica and his motivational messages to staff [22][71]. Group 1: Generational Perspectives - The younger generation, referred to as "Young Man," is characterized by a sense of disillusionment and skepticism towards traditional motivational rhetoric, contrasting sharply with the optimistic "New Boy" mentality of the past [6][23]. - This shift in mindset reflects a broader societal change where younger individuals are less receptive to inspirational messages and more focused on practical concerns, such as job security and fair compensation [26][27]. Group 2: Yu Minhong's Position - Yu Minhong's recent communications, including a letter from Antarctica, have been met with criticism, as many employees feel disconnected from his experiences and sentiments [5][13]. - Despite his past successes and contributions to education, Yu's current approach appears out of touch with the realities faced by his employees, leading to a backlash against his motivational style [50][71]. Group 3: Cultural and Structural Dynamics - The article highlights a structural mismatch in modern Chinese society, where traditional authority figures struggle to connect with a younger workforce that values autonomy and practical outcomes over idealistic narratives [31][32]. - The concept of "反老登" (anti-old boss) emerges as a cultural response to the perceived disconnect between older leaders and younger employees, emphasizing a desire for more relatable and practical leadership [34][36]. Group 4: Implications for Leadership - The article suggests that leaders like Yu Minhong must adapt their communication styles to resonate with younger employees, who prioritize authenticity and practical support over traditional motivational speeches [70]. - The need for leaders to acknowledge the challenges faced by their teams and to provide tangible support rather than abstract encouragement is emphasized as crucial for maintaining morale and engagement [60][71].

Core Points - The recent internal letter from the chairman of New Oriental, Yu Minhong, while celebrating the company's 32nd anniversary, has sparked controversy due to his presence in Antarctica while employees are reportedly working overtime [1][4][8] - Yu Minhong emphasized the importance of employee feedback and expressed plans to take selected employees to Antarctica next winter, highlighting the company's tradition of allowing employee grievances [1][4] - The letter's theme of resilience and hope, likening the struggles of New Oriental to the survival of penguins in extreme conditions, was overshadowed by employee dissatisfaction regarding the disconnect between the chairman's vacation and their work pressures [7][9] Company Overview - New Oriental is currently undergoing a critical transformation phase, facing significant operational pressures, as evidenced by a 73.7% drop in net profit to $7.1 million in the fourth quarter of fiscal year 2025, primarily due to losses in the Oriental Selection business and goodwill impairment [20] - The company's revenue growth has slowed, with fiscal year 2025 revenue growth decreasing from 43.9% to 13.6% [20] - In the first quarter of fiscal year 2026, New Oriental reported net revenue of $1.523 billion, a year-on-year increase of 6.1%, driven by new educational business initiatives [20] Future Plans - New Oriental plans to establish a youth exploration center aimed at fostering children's understanding and appreciation of nature, with potential Antarctic exploration trips for youth set to begin next winter [14][18] - The chairman's recent activities in Antarctica are seen as part of a broader strategy to expand into the cultural tourism sector, which could provide new growth opportunities for the company [18][20]

每经编辑｜金冥羽 黄博文 俞敏洪南极贺信的舆情风波仍然在发酵。他乘坐的邮轮，在舆论场上撞上了职场人情绪的冰山，散发出阵阵寒意。 然而，从本质上来说，这是一场错位的舆情风波。因为俞敏洪不过是在新东方32周年的时候发了一封内部贺信，他期待的只是员工的共鸣与感动。 据称是内部员工的各种吐槽，其身份尚且存疑。即便为真，这反而也在一定程度上证明，这是一家氛围宽松、员工能畅所欲言的企业。俞敏洪在最新的回 应中也表示，允许员工吐槽公司是新东方的传统。 更重要的是，俞敏洪的财富积累是在市场经济中奋斗的成果。他这张通往南极的船票，也属于个人消费自由的范畴，很难说是一些网友说的"吃大餐吧唧 嘴"的炫富行为，我们可以羡慕并自我激励，但不必嫉妒和恨。 普通职场人或许坐不起票价高达26万元的邮轮，但可能也不曾承受那些光鲜表面背后的巨大压力和磨难。虽然企业家与普通人的财富差距可能有云泥之 别，但本质是社会分工不同，各有各的艰辛，各有各的奋斗，这正是我们与企业家"同船而行"的本质。 既然在同一条船上，我们也需要跨越理解的鸿沟，寻求更多的共识。 新东方的待遇福利，以及俞敏洪与员工的关系，终究只有新东方员工有亲身感受的发言权。所谓冷暖自知，不 ...

Core Viewpoint - The controversy surrounding New Oriental's chairman, Yu Minhong, regarding his trip to Antarctica has sparked discussions about employee sentiment and company culture, highlighting the disparity between leadership experiences and employee workloads [7][14]. Group 1: Trip Details - Yu Minhong clarified that the cost of the Antarctic trip was misrepresented, stating that the price for the advanced icebreaker ship, "Shagu," ranged from 200,000 to 250,000 yuan for a 12-day journey, rather than the 1.48 million yuan reported [1][10]. - The "Shagu" ship offers various itineraries, with the lowest price for a 13-day trip starting at approximately 260,000 yuan per person, while a 29-day trip can reach up to 1.48 million yuan [12][13]. Group 2: Employee Relations - Yu Minhong emphasized the importance of allowing employees to express dissatisfaction, indicating that the company culture at New Oriental is relatively relaxed, where employees can openly criticize leadership [3][14]. - The backlash from employees regarding Yu's trip reflects a broader sentiment, with comments highlighting the contrast between the chairman's leisure activities and employees' work commitments [7][8]. Group 3: Business Strategy - The trip to Antarctica may serve a strategic purpose for New Oriental's emerging cultural tourism business, which has seen an 85% revenue increase in the third quarter of the 2025 fiscal year [14]. - The public reaction to Yu Minhong's trip may be an oversimplification of a complex situation, as the narrative often reduces nuanced circumstances to binary oppositions [14].

Core Points - The core issue revolves around the controversy sparked by the founder of New Oriental, Yu Minhong, sending a letter from Antarctica to employees on the company's 32nd anniversary, which was perceived as disconnected from the employees' realities [1][3][4] Group 1: Company Background and Events - New Oriental celebrated its 32nd anniversary on November 16, with Yu Minhong reflecting on the company's journey and future plans in a letter themed "Perseverance in the Ice and Snow" [1] - The letter, intended to motivate employees, instead led to backlash as many employees felt unable to empathize with the founder's experience while they were working overtime [1][3] - Following the controversy, Yu Minhong responded in a video on November 18, stating that his trip to Antarctica was to discuss the future of natural education for Chinese children, announcing plans to establish a youth exploration center [1][3] Group 2: Employee Sentiment and Public Reaction - The letter's content, which emphasized Yu Minhong's personal experiences in Antarctica, was criticized for lacking acknowledgment of employee pressures, leading to a perception of a disconnect between management and staff [3][4] - Social media reactions highlighted the stark contrast between the founder's luxurious trip and employees working during the anniversary, coining the phrase "boss in Antarctica, employees working" [3][4] - The public interest in Yu Minhong surged, with the WeChat index for his name rising from around 150,000 on November 16 to nearly 20 million by November 18 [1] Group 3: Financial Performance and Business Strategy - New Oriental has been facing challenges in its business transformation, particularly after the departure of key personnel, which has affected the performance of its subsidiary, Oriental Selection [6][7] - Financial reports indicate that for the fiscal year 2025, Oriental Selection's revenue, profit, and gross merchandise volume (GMV) are expected to decline significantly, with net profit projected at only 6.2 million [7] - New Oriental's overall revenue for the fourth quarter of fiscal year 2025 was reported at $1.243 billion, a year-on-year increase of 9.4%, but it also faced an operating loss of $8.674 million, a significant decline compared to the previous year [7] Group 4: Future Directions and Challenges - New Oriental aims to explore the tourism sector as a third growth curve, with plans for a separate IPO for its tourism business, which has yet to show significant results in financial performance [8][9] - The company has established numerous subsidiaries under its tourism brand and invested in various travel-related ventures, indicating a strategic shift towards diversifying its business model [10] - Experts suggest that while the tourism direction is promising, the company must innovate its offerings and build a comprehensive service system to differentiate itself in the competitive market [10]

Core Points - The chairman of New Oriental, Yu Minhong, clarified the cost of a trip to Antarctica, stating that prices range from 50,000 to 300,000 yuan, with the specific cruise he took costing between 200,000 and 250,000 yuan for 12 days, contrary to the rumored 1.48 million yuan [1][3] - Yu Minhong expressed gratitude for the support from friends and emphasized the company's culture of allowing employees to voice their concerns, indicating a commitment to addressing any issues within the organization [3][4] - On the occasion of New Oriental's 32nd anniversary, Yu Minhong reflected on the company's journey and future aspirations, aiming for New Oriental to be a "sower of hope" and for its tourism segment to help people appreciate the world [4] - Following the internal letter, there was a mixed reaction from employees, with some expressing difficulty in empathizing with the CEO's vacation, leading to discussions on social media [7] - In a video response, Yu Minhong highlighted the importance of nature education for children and announced plans for a youth exploration center, aiming to foster a love and understanding of nature among young people [7]

Core Viewpoint - The chairman of New Oriental, Yu Minhong, addressed the backlash regarding his recent trip to Antarctica and emphasized the company's tradition of allowing employee feedback and criticism [3][4]. Group 1: Employee Engagement and Company Culture - Yu Minhong stated that allowing employees to voice their grievances is a tradition at New Oriental, and he encourages this practice as a means to identify and correct issues within the company [3]. - He mentioned that there are instances of individuals impersonating New Oriental employees online, but he trusts the public's ability to discern authenticity [3]. Group 2: Antarctica Trip Details - The trip to Antarctica involves various ships and cabin options, with prices ranging from 50,000 to 300,000 yuan [4]. - Yu Minhong clarified that he and his colleague traveled on the "Xia Gu" ship, which is a modern icebreaker, and the cost for their trip was between 200,000 to 250,000 yuan, contrary to the reported 1.48 million yuan [4]. - The "Xia Gu" ship is noted for its advanced capabilities and is designed for polar exploration, with a capacity of 245 passengers [11]. Group 3: Company Communication and Public Perception - On November 16, New Oriental celebrated its 32nd anniversary, during which Yu Minhong released an internal letter reflecting on the company's journey and future aspirations [11]. - The internal letter did not resonate as expected with employees, leading to comments about the disconnect between the CEO's vacation and their work commitments [11]. - Following the controversy, Yu Minhong posted videos from his trip, indicating that he was discussing future educational initiatives related to nature for children [13].

俞敏洪表示，他乘坐的邮轮价格在20万元—25万元之间（不同舱位），而不是外界所说的148万元。 同时，针对"员工在加班，老板在南极"的网络观点，俞敏洪表示："我打算明年冬天，选择10个左右的 新东方、东方甄选的基层优秀员工，加上东方甄选10个优秀会员，由公司支持到南极看一看。" 11月20日上午，新东方董事长俞敏洪在社交媒体回应此前的"全员信争议"。 截至发稿，东方甄选港股下跌0.32%，最新报18.7港元/股。 俞敏洪持续引发争议 日前，俞敏洪因在南极发布公司内部信，随后又在社交平台连发南极游视频，持续引发争议。 11月16日，新东方迎来成立32周年纪念日。作为创始人的俞敏洪身处南极发布内部信，向全体员工及支 持者致谢。他借南极企鹅在极端环境中相互扶持、努力生存，类比新东方人面对困境时的团结与希望， 回顾了新东方从北大一间简陋教室起步，历经风雨的创业历程，鼓励员工坚守初心，服务好学生与客 户，展望未来事业的发展。 | 18:05 收件人:全国教职员工 > | 站在南极,我看到了企鹅在冰雪中努力生 | | --- | --- | | | 存。它们在极端环境中,靠着彼此的体温 | | 热烈祝贺新东方 32周年生 ...