柜员见状，第一时间查询张女士的账户限额设置，并耐心解释：该限额为银行卡默认设置，可通过手机 银行提交提额申请。然而张女士表示，自己已在手机银行尝试申请，但系统提示需 1-5 个工作日才能出 结果，远赶不上当天的转账需求。了解到情况特殊，柜员没有简单推脱，一边继续安抚张女士情绪，一 边立即将此事上报给营运主管。 账户限额是保障资金安全的 "防护盾"，却可能在客户有紧急需求时引发困扰。近日，建行东营胜华支 行以快速响应、积极作为的态度，妥善解决客户张女士的账户限额难题，不仅化解了潜在矛盾，更用专 业服务赢得了客户的高度认可。 当天，客户张女士神色焦急地来到该行，向工作人员求助：她需向外地供应商转账 20 万元支付货款， 可账户单日转账限额仅为 10 万元。"要是今天转不了钱，货物就没法按时运输，生产线都可能受影 响！" 张女士语气急促，反复询问解决办法。 在完成所有信息核实，确认资金交易无异常后，营运主管在柜台为张女士重新提交提额申请，并第一时 间与后台沟通，申请加急处理。功夫不负有心人，临下班前，张女士特意打来电话，激动地告知工作人 员："提额成功了！钱已经顺利转出去，太感谢你们了，帮我解决了大麻烦！" 电话中 ...

没过多久，收款二维码恢复了正常使用，播报器也重新发出了清脆的提示音。看到这一幕，李先生紧皱 的眉头终于舒展开来，他紧紧握着客户经理的手，感激之情溢于言表："太感谢你了，这么晚还专门跑 一趟，要不是你，我这生意都不知道该怎么办了！" 客户经理微笑着回应："这都是我们应该做的，您 生意顺利就好。" 接到电话后，该行工作人员没有丝毫犹豫，当即放弃了休息时间，匆匆赶往李先生的店铺。抵达现场 后，她顾不上喘口气，立刻投入到紧张的检查工作中，对收款设备的每一个细节都不放过，仔细排查着 可能出现的问题。 经过一番细致排查，问题根源终于找到了：原来是有客户刷卡金额超过了收款限额，导致整个收款系统 出现异常。找到症结后，客户经理熟练地帮助客户完成了付款操作，并及时告知李先生，可在营业时间 到建行申请调节收款限额，以避免类似情况再次发生。紧接着，她又马不停蹄地对播报器进行重新连接 和调试。 近日，建行烟台栖霞文化支行周边的店铺一派热闹景象。傍晚时分，客户李先生的店里更是顾客盈门， 生意红火。可就在这忙碌的关键时刻，店里的收款二维码突然"罢工"，不仅收不了款，连播报器也没了 声音。 这可急坏了李先生。夜晚本就是客流量大、收款频繁的 ...

Core Viewpoint - The article emphasizes the commitment of the China Construction Bank (CCB) Jinan Ming Shi Hao Ting branch to providing exceptional customer service, particularly during non-working hours, showcasing a dedication to addressing urgent customer needs with sincerity and professionalism [1][2]. Group 1: Customer Service Approach - The bank's service philosophy is reflected in its proactive response to customer emergencies, such as assisting an elderly customer whose ATM card was swallowed, demonstrating a commitment to customer safety and reassurance [1]. - CCB has established an elastic response mechanism to handle urgent requests even after hours, ensuring that staff provide emergency guidance and follow-up services for unresolved issues [2]. - The bank has implemented a tracking service for issues that cannot be resolved immediately, maintaining a record and assigning personnel for follow-up, which enhances customer trust and satisfaction [2]. Group 2: Special Initiatives for Vulnerable Groups - CCB has introduced age-friendly initiatives, including using local dialects for communication with elderly clients, simplifying processes, and providing convenient facilities like reading glasses [2]. - The bank has created a "Warm Service Station" at its branches, equipped with amenities such as umbrellas and charging devices, to extend its care beyond traditional financial services [2]. - Regular business scenario drills are conducted to enhance staff's emergency handling capabilities, ensuring that the bank's service remains efficient and responsive [2]. Group 3: Commitment to Community - CCB Jinan Ming Shi Hao Ting branch aims to be a trusted financial haven for community residents, balancing efficiency with warmth and professionalism with kindness [2]. - The bank's commitment to "financial services for the people" is evident in its efforts to build lasting relationships with customers, reinforcing the importance of trust in financial services [2].

当天下午，阿姨专门致电网点，表示自己已无大碍，并对工作人员的及时救助表示感谢，其儿子也高度 赞扬了农行工作人员的贴心服务。 近日，农行济南历下玉兰广场支行上演了温情一幕。一位老年客户在办理业务时突感身体不适，大堂经 理发现后立即高声呼唤同事协助："快来，这里有位阿姨不舒服！"其他员工闻讯迅速赶到现场，负责人 第一时间上前询问阿姨的身体状况，并协助她服下随身携带的药物。 农行济南历下玉兰广场支行始终践行"客户至上"服务理念，尤其关注老年群体等特殊客户的金融需求。 未来，支行将继续以专业和温情守护每一位客户，传递农行服务的温度与担当。 经沟通得知，阿姨有心脏病史，但未携带手机。工作人员立即根据她提供的联系方式，拨通其儿子电话 告知情况。由于家属暂时无法到场，网点员工主动协调，等待保姆送药。为确保阿姨身体无碍，工作人 员果断拨打120急救电话，详细说明老人情况，并协助医护人员将老人送医救治。 ...

近日，一位客户提着沉甸甸的袋子来到农行济南天桥营业室，倒出小山似的硬币。得知客户需要存款 后，柜员小郑毫不迟疑，立刻投入了这场无声的"战斗"。清点过半，等候区的客户开始躁动，一位大爷 频频看表，年轻姑娘轻跺着高跟鞋。大堂经理小张敏锐察觉，快步穿梭于人群间，温言解释："有位客 户需要清点特殊零钱，不好意思，耽误您的时间了。"她躬身递上温水，引导部分客户到智能柜台办 理，厅堂的焦灼渐渐化作理解的私语：都不容易，再等等。 三个半小时后，每一枚硬币终于在耐心细致的清点下找到了归处，准确无误存入客户账户。这沉甸甸的 三个多小时，正是农行"客户至上"的无声誓言。硬币磨钝了指尖，更磨亮了服务的初心。 ...

Core Insights - This summer, over 2,600 interns joined Goldman Sachs across 45 global offices, representing more than 500 universities and speaking over 85 languages [1] - The internship program aims to provide interns with substantial business understanding, teamwork experience, and relationship-building opportunities [1][7] - David Solomon, the CEO, shared career advice and expectations for the interns, emphasizing the importance of customer focus and teamwork in the financial industry [2][6] Summary by Sections - **Internship Overview** - The internship program includes 2,600 interns from diverse backgrounds, with 215 in the Asia-Pacific region [1] - Interns are encouraged to actively participate and engage with their teams to gain insights into the company and its operations [8] - **CEO's Message** - David Solomon expressed excitement about the new perspectives interns bring to the firm and shared key principles for a successful internship experience [5][6] - The message highlights the importance of collaboration, curiosity, and striving for excellence [6][8] - **Key Principles for Interns** - Engage meaningfully in team meetings and view each day as an opportunity to learn [8] - Ask questions and listen to colleagues to absorb valuable insights [8] - Collaborate with team members, emphasizing collective success over individual efforts [8] - Pursue excellence and avoid settling for less than the best [8] - Enjoy the journey and pace oneself, recognizing that this is just the beginning of a long career path [8] - **Future Opportunities** - Applications for Goldman Sachs' 2026 summer internship and full-time programs are currently open [10]

"团队合作" 促进各部门协同工作，公司通过组织团队建设活动，增强团队凝聚力。"创新发展" 鼓励员工勇于创新，为企业发展注入活力。 在企业文化引领下，员工工作积极性高，企业氛围良好。这种企业文化力量，使名信嘉品在发展中保持强大动力，不断突破自我，实现更高目标。 名信嘉品拥有独特的企业文化。其核心价值观 "客户至上、诚信经营、团队合作、创新发展" 深入人心。 "客户至上" 体现在一切以客户需求为出发点，提供优质产品和服务。"诚信经营" 是企业立足之本，贯穿于商业合作各个环节。 ...

Core Points - Agricultural Bank of China (ABC) demonstrates its "customer-first" service philosophy through a recent interaction with a foreign client, showcasing effective communication and professional service [1][2] - The staff utilized translation devices and clear English communication to assist the foreign client in withdrawing cash and learning mobile banking operations, ensuring a smooth service experience [1] - The experience highlights the bank's commitment to cross-cultural communication and its dedication to providing warm and efficient financial services to all clients [2] Summary by Sections Service Experience - A foreign client from the UK received exceptional service at the Agricultural Bank of China, where staff quickly addressed language barriers using translation devices and clear communication [1] - The lobby manager acted as a "financial guide," facilitating the client's cash withdrawal and mobile banking training with detailed explanations and step-by-step demonstrations [1] Customer Feedback - The foreign client expressed gratitude for the service, noting the sincerity and professionalism of the staff, which transcended language differences [2] - The lobby manager responded with appreciation, reflecting the warmth and connection established during the interaction [2] Future Commitment - ABC plans to continue refining its service details to provide more precise, warm, and efficient financial services, aiming to build a trustworthy service bridge for all clients [2]

Core Viewpoint - The article highlights the importance of customer-centric service in the competitive insurance industry, exemplified by Liu Li's dedication and professional growth since joining the industry in November 2016 [1][5]. Group 1: Professional Integrity - Liu Li values integrity as a fundamental quality in her career, consistently adhering to ethical principles despite potential conflicts of interest [5]. - An example of her commitment to integrity is illustrated when she insisted on accurate health disclosures from a client, which ultimately prevented a significant financial loss for both the client and the company [5]. Group 2: Innovative Service Models - Liu Li prioritizes customer needs and continuously innovates service models to exceed client expectations, organizing events like "Insurance Knowledge Lectures" to educate clients [7]. - Her proactive approach in assisting clients during claims processes has enhanced trust and satisfaction, demonstrating the warmth and strength of insurance services [7]. Group 3: Recognition and Professional Development - Liu Li has received numerous accolades for her professional capabilities and service quality, including being named "Integrity Ambassador" for six consecutive years from 2018 to 2023 [9]. - She achieved the "IDA International Dragon Award" for three consecutive years from 2023 to 2025, and completed a certification as a retirement planner from Peking University in 2024, enhancing her expertise in retirement planning [9][10]. Group 4: Team Building and Leadership - As a business manager, Liu Li emphasizes the importance of team development, guiding her team with principles of integrity, professionalism, and service [11]. - She organizes regular training and experience-sharing sessions to improve her team's industry knowledge and sales skills, fostering a motivated and high-performing team [11]. - Liu Li aims to continue her journey in the insurance industry, focusing on customer needs and professional service to elevate her team and contribute to the industry's healthy development [11].

Core Viewpoint - Agricultural Bank of China (ABC) demonstrates its "customer first" service philosophy through a successful case of assisting a client with the complex process of handling deceased relatives' accounts, receiving high praise from the client [1][2] Group 1: Service Excellence - ABC's Jinan Tourism Road Branch provided specialized and efficient service to Mr. Wang, who faced difficulties in processing multiple accounts linked to various financial products after the passing of a relative [1] - The branch initiated a "special business green channel" to offer dedicated support, showcasing a commitment to customer service [1] - Staff members, including supervisor Yan Li and teller Wang Zihao, effectively coordinated to address challenges, ensuring all necessary documentation was complete and compliant [1] Group 2: Customer Feedback - Mr. Wang expressed gratitude for the professional and efficient service, highlighting the complexity of the task and the bank's ability to resolve it in one session [2] - He specifically acknowledged the efforts of Yan Li and Wang Zihao in facilitating the process, which was witnessed by other clients and the lobby manager [2] Group 3: Internal Mechanisms - The Jinan Tourism Road Branch has established a rapid response mechanism for special cases like inheritance, optimizing internal processes and creating a "complex business coordination specialist" role [2] - The bank emphasizes ongoing employee training and regular drills on inheritance-related services to enhance service quality and efficiency [2]