消费者权益保护

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电信运营商积极落实“民有所呼、我必有应”
Zhong Guo Jing Ji Wang· 2025-07-22 06:44
Core Viewpoint - China Mobile has launched a comprehensive service initiative aimed at enhancing customer service standards and addressing consumer concerns through a set of commitments, a service supervision platform, and a large service system [1][2][3] Group 1: Service Commitments - The company introduced ten service commitments including "transparent consumption, clear processing," "proactive reminders, secure usage," and "package changes, time-limited processing" to safeguard customer rights [3] - The commitments are designed to ensure that customer needs are met with agility, rapid support, and precise delivery [3] Group 2: Service Supervision Platform - A service supervision platform has been established, allowing customers to provide feedback on unresolved service requests through various channels such as the China Mobile APP, 10080 hotline, and service supervision mini-program [3] - This platform aims to enhance accountability and responsiveness to customer concerns [3] Group 3: Overall Service System - The company emphasizes a customer-centric approach by implementing a comprehensive service philosophy that includes all aspects of service delivery [3] - The initiative aims to transform customer demands into key drivers for improving business services, thereby establishing customer service as a core competitive advantage for sustainable high-quality development [2][3] Group 4: Industry Impact - The initiative reflects a broader commitment to consumer rights protection, which is viewed as essential for public welfare and trust in the industry [1][2] - The company aims to enhance its service capabilities through digital transformation and innovation, addressing the evolving needs of over 1 billion personal customers and 2.8 million family customers [2]
“预付消费”如何防风险?旅拍事件背后的消费者权益保护须健全
Qi Lu Wan Bao· 2025-07-22 03:21
Group 1 - The travel photography industry is facing significant risks due to a prevalent prepayment model, where consumers pay upfront for services that may not be delivered, leading to financial losses for over 200 consumers in a recent case [1][2] - The prepayment model is attractive to consumers due to discounts and package deals, but it exposes them to the risk of businesses disappearing or failing to deliver services after receiving payment [1][2] - The industry has low entry barriers, allowing businesses to operate without stringent qualifications, which increases the likelihood of fraudulent activities [2] Group 2 - To address these issues, a comprehensive protection mechanism is needed, including pre-warning systems, regulatory oversight, and post-transaction rights protection [3][4] - Utilizing enterprise credit data tools, such as Qichacha, can help consumers assess the credibility of travel photography businesses before making payments, potentially preventing financial losses [3] - Regulatory bodies can leverage real-time data from credit platforms to establish risk warning models, enabling early intervention when businesses show signs of distress [3] Group 3 - Implementing mandatory fund escrow arrangements can protect consumer prepayments by ensuring that funds are only released to businesses as services are rendered [4] - Standardized contract templates should be developed to clarify service details, breach penalties, and refund policies, reducing the risk of consumer exploitation [4] - A combination of credit regulation and technological support is essential to create a safer environment for consumers in the travel photography sector, transforming it into a more reliable and trustworthy industry [4]
三大运营商推进行风纠风:精简套餐 资费做到透明
Zhong Guo Xin Wen Wang· 2025-07-21 16:33
Group 1 - The three major telecom operators in China are implementing measures to enhance transparency and customer satisfaction in response to consumer concerns about unclear pricing and complicated service options [1] - China Mobile has introduced ten service commitments, including requiring customer confirmation for service orders and ensuring that changes to packages are completed within 48 hours if no contractual conditions apply [1] - China Unicom announced sixteen initiatives aimed at simplifying tariff plans and improving clarity in pricing information during a recent partner conference [1] Group 2 - China Telecom has launched nine measures to standardize service provision, including obtaining user consent before activating services and clarifying the process for service cancellations [1] - The Vice President of the China Consumers Association emphasized the importance of consumer rights protection as a key aspect of public welfare and urged businesses to take responsibility for safeguarding consumer interests [2] - As of the end of May, the total number of mobile phone users among the three major telecom companies and China Broadcasting Network reached 1.807 billion, while fixed internet broadband users totaled 682 million [2]
民有所呼 我必有应 ——中国移动发布“三个一”服务举措
Qi Lu Wan Bao· 2025-07-21 08:42
Core Viewpoint - China Mobile has launched a set of customer service commitments, a service supervision platform, and a comprehensive service system to enhance service standards and respond to customer concerns, demonstrating its commitment to high-quality service and consumer rights protection [1][3][6]. Group 1: Service Commitments - The company introduced ten service commitments aimed at ensuring transparency, efficiency, and customer satisfaction, including "transparent consumption" and "efficient response to customer demands" [6][8]. - The commitments are designed to enhance consumer confidence and satisfaction, addressing key consumer rights such as the right to know, choose, and privacy [4][6]. Group 2: Service Supervision Platform - A service supervision platform has been established to allow customers to report unresolved service issues, ensuring that all complaints are addressed promptly and effectively [6][8]. - This platform aims to maintain high service standards and accountability within the company, reinforcing the commitment to consumer rights [6][8]. Group 3: Comprehensive Service System - The company is implementing a "three-full" service system that focuses on full customer engagement, full business coverage, and full process management to enhance the overall customer experience [4][6]. - The initiative is part of a broader strategy to leverage digital and intelligent capabilities to meet evolving customer needs and improve service delivery [4][6]. Group 4: Industry Leadership - China Mobile aims to lead the industry in high-quality service delivery and innovation, setting a benchmark for other companies in the telecommunications sector [5][8]. - The launch of the "three ones" service measures reflects the company's dedication to the principle of "serving the people" and enhancing the overall service quality in the industry [3][8].
茅台酱香酒公司发消费提示:正规渠道购酒,共筑健康市场环境
Sou Hu Cai Jing· 2025-07-19 08:16
Core Viewpoint - Guizhou Moutai Sauce Fragrance Wine Marketing Co., Ltd. has faced a series of consumer complaints regarding counterfeit products purchased from unofficial platforms, prompting the company to issue a consumer advisory to protect consumer rights and ensure product authenticity [1][2][4]. Group 1: Consumer Advisory Measures - The company confirmed that the complaints were related to counterfeit products, which posed potential risks to consumer rights [1]. - On July 18, 2025, the company released a consumer advisory urging consumers to purchase Moutai Sauce Fragrance Wine only through official channels [1][4]. - The advisory listed recommended purchasing platforms, including the "i Moutai" app, JD.com, Tmall, Douyin, and authorized offline experience centers [1][4]. Group 2: Consumer Rights Protection - The company emphasized the importance of purchasing through official channels to ensure product authenticity and access to comprehensive after-sales service [4]. - Consumers were encouraged to keep purchase receipts and report counterfeit products to market regulatory authorities to protect their legal rights [1][6]. - The company plans to enhance cooperation with relevant departments to strengthen efforts against counterfeit products and create a safer shopping environment for consumers [6]. Group 3: Industry Impact - The company's actions reflect a strong commitment to consumer rights protection and demonstrate its determination to combat counterfeit products, thereby maintaining brand image and market order [2]. - These measures set a benchmark for the entire alcoholic beverage sales industry, promoting a more regulated and healthy market environment [2].
角落里的“商标须知”不是“免罪金牌”
Huan Qiu Wang· 2025-07-18 12:27
Core Viewpoint - The controversy surrounding the misleading trademark "Three-Minute Miracle" highlights the increasing public awareness of trademark usage and the demand for fair advertising practices by businesses [3][4]. Group 1: Public Awareness and Regulatory Environment - The public's heightened awareness of trademarks indicates a growing concern over misleading advertising practices that can distort consumer perceptions and undermine market competition [3]. - In 2023, regulatory guidelines were refined to address misleading absolute terms like "national-level" and "highest-level," reflecting a commitment to curbing exaggerated claims in advertising [3]. Group 2: Trademark Registration and Usage - The essence of a trademark is to distinguish goods or services, and the trademark law mandates that registered trademarks must have distinct characteristics and not conflict with existing rights [4]. - Businesses face challenges in trademark registration, needing to navigate a vast number of existing trademarks while ensuring their own trademarks stand out [4]. Group 3: Legal and Ethical Considerations - Trademark law prohibits deceptive marks that could mislead the public regarding product quality or origin, emphasizing the importance of honesty in trademark usage [5]. - The existence of disclaimers like "trademark notice" does not absolve businesses from legal responsibilities if the trademark itself is misleading [5]. Group 4: Regulatory Recommendations - To combat misleading descriptive trademarks, a comprehensive regulatory framework is needed, including stringent registration reviews and the involvement of third-party organizations for risk assessment [6]. - The use of technology, such as AI and big data, is recommended to enhance monitoring of trademark usage and identify misleading practices [6]. - There is a call for clearer regulations to delineate the boundaries between reasonable trademark use and false advertising, alongside improved inter-departmental collaboration for enforcement [6].
民生银行济南千佛山支行:吹响金号角,金融知识进社区
Qi Lu Wan Bao· 2025-07-18 09:17
Core Viewpoint - The focus on consumer rights protection is increasingly becoming a priority in the financial market, as demonstrated by Minsheng Bank's recent community outreach efforts aimed at enhancing public awareness of financial risks and safeguarding consumer rights [1][2]. Group 1: Consumer Rights Protection Activities - Minsheng Bank's Jinan Qianfoshan branch organized a series of consumer rights protection promotional activities under the theme "Sounding the Consumer Protection Horn" to raise awareness of financial risk prevention [1]. - The bank set up promotional booths in community squares, displaying informative banners and posters, and engaged with residents through various methods such as distributing brochures and providing one-on-one explanations [1]. - The activities specifically addressed issues faced by the elderly, such as pension fraud and illegal fundraising, using real-life case studies to illustrate common scams and deceptive tactics [1]. Group 2: Community Engagement and Impact - An interactive quiz segment was included to enhance the fun and participation level of the event, allowing residents to deepen their understanding of financial knowledge in a relaxed atmosphere [2]. - Over 50 community residents participated actively in the event, which fostered a lively atmosphere and achieved positive promotional outcomes [2]. - The initiative not only improved the financial risk awareness of local residents but also strengthened the relationship between the bank and the community, showcasing the bank's commitment to social responsibility and community service [2].
百年人寿烟台中支开展“7.8全国保险公众宣传日”活动
Qi Lu Wan Bao· 2025-07-13 14:47
(王小溦) 脚步丈量爱心,行动传递责任。7月8日的凤凰湖公园热闹非凡,百年人寿烟台中支员工在公司负责人姜晓的带领下,积极参与了烟台市保险行业协会组织开 展的烟台保险业"绿色健步走暨保险科普市集"宣传活动,并在科普市集上与社会公众面对面,进行金融保险知识及消费者权益保护宣传;工作人员热情地向 过往市民发放宣传手册,并与过往市民进行交流。 2025年7月8日,第13个"全国保险公众宣传日"如期而至。今年活动以"爱和责任 保险让生活更美好"为主题,百年人寿烟台中支积极响应烟台市保险行业协 会、山东分公司相关工作部署,通过多种形式向社会公众传递保险的价值,展现保险行业的责任担当。 通过本次"7.8全国保险公众宣传日"活动的开展,百年人寿烟台中支不仅展现了保险从业者积极向上、团结友爱的精神风貌,也有效提升了社区居民的金融 素养和风险防范意识。此次活动让保险从业者深刻领悟到,保险行业承载着厚重的爱与责任,保险更是维护社会和谐稳定、促进经济健康发展的重要力量。 守护权益防线,普及金融知识。为进一步提升社区居民的金融素养,增强风险防范意识,百年人寿烟台中支业务渠道内勤管理人员带领销售人员于7月8日上 午走进位于开发区的融科林 ...
中国人保健康2025年客户节彩虹跑活动成功举办
Zheng Quan Ri Bao Zhi Sheng· 2025-07-13 10:46
在乡村振兴专题环节中,中国人保健康与宛平街道卢沟桥村、永合庄村、北天堂村探索推出"保险副村 长"机制,尝试将保险服务深度融入基层治理体系和健康共富进程。中国人保健康北京分公司将派出3名 政治觉悟高、业务能力强的服务人员,和村集体联建合作,通过"党建+金融"双轮驱动,推动组织共 建、服务共融、治理共促三项核心举措。下一步,村党组织还将与结对机构联合开展主题党日活动,强 化村企支部联动,以红色引擎激发乡村振兴活力;同时依托"金融知识进村居"活动、"保险服务直通 车"快速响应机制等,双方齐心协力解决民生保障中的痛点问题,打造"美丽健康乡村"样板工程。 此外,作为"学子回家"计划的重要环节,中国人保健康北京分公司向首都高校发出实习岗位邀请。宛平 街道党工委书记孟丹表示:"'学子回家'计划就是要让青年才俊与家乡发展同频共振。" (编辑 郭之宸) 本报讯 (记者冷翠华)7月12日,2025年中国人保健康客户节彩虹跑活动与丰台区宛平街道"学子回 家"活动在北京永定河畔绿堤公园举行。活动通过政企协同、青年参与、文化创新、消费者权益保护宣 传、"78保险宣传日"宣传等多种形式,展现了中国人保健康服务人民健康、助力乡村振兴,传递 ...
新华视点丨快递计重、停车计时等“向上取整”,合理吗?
Xin Hua She· 2025-07-11 11:50
Core Viewpoint - The practice of "rounding up" in pricing, such as charging for 3 kg for a 2.1 kg package, raises concerns about consumer rights and compliance with regulations in various industries, including express delivery and parking services [1][4]. Group 1: Industry Practices - The "rounding up" pricing method has become a common practice in the express delivery industry, with different companies adopting varying standards for weight measurement [2][4]. - Some express companies, like EMS, charge based on the actual weight, while others, such as SF Express, have specific rounding rules based on weight thresholds [2][4]. - Similar "rounding up" practices are observed in parking fees and shared services, where charges are often based on minimum time increments [3][4]. Group 2: Regulatory Framework - Existing regulations, such as the "Guidelines for Express Business Operations" by the State Post Bureau, require express companies to use accurate measurement tools and inform customers of pricing standards [4][5]. - New national standards effective from April 2024 mandate that billing weight must retain at least one decimal place, emphasizing the need for transparency in pricing [4][5]. Group 3: Consumer Rights and Legal Implications - Legal experts argue that "rounding up" without clear disclosure may constitute a form of price inflation and violate consumer protection laws [5][6]. - The principle of fair trading is compromised when companies charge more than the actual service cost, leading to potential legal challenges against such practices [5][6]. Group 4: Recommendations for Improvement - Companies are encouraged to establish fair pricing standards and improve transparency in their billing practices to protect consumer rights [6][7]. - The implementation of advanced technology for accurate measurement and billing is recommended to enhance service quality and compliance with regulations [6][7].