该店涉嫌违反《中华人民共和国消费者权益保护法》有关规定，我局已责令其停止违法行为、按照"退 一赔三"赔付消费者费用，并根据后续调查情况依法依规严肃处理，坚决维护诚信经营市场秩序，切实 保护消费者合法权益。 2月23日晚，"商家称36斤羊烤完剩6.9斤是正常"的词条，冲上热搜。 据@荔枝新闻 报道，重庆的王女士向记者反映，除夕夜带着家人在大草原烤全羊重庆南滨路店购买了 1188元套餐，到店后称重活羊为36斤。 2月24日，重庆市南岸区市场监督管理局发布情况通报： 近日，网传"在大草原烤全羊店就餐时，36斤活羊烤制完成后重6.9斤"一事，引发社会关注。对此，我 局高度重视，成立调查组，通过与消费者沟通、询问商家负责人及员工、调取商家进货台账及交易记 录、查看现场视频、委托法定检定机构检查计量器具等方式进行核查。现将相关情况通报如下： 消费者通过美团平台购买"大草原烤全羊南滨路钟楼店"（系个体工商户，营业执照名称为"南岸区业态 餐饮店"）烤全羊套餐后，于2026年2月16日11:01到店选羊，并现场监督活羊的称重（活羊重量为36 斤）和宰杀，并对羊腿、羊尾分别做了标记。当天19:00左右，消费者到店后对之前相关标记 ...

近日，网传"在大草原烤全羊店就餐时，36斤活羊烤制完成后重6.9斤"一事，引发社会关注。对此，我 局高度重视，成立调查组，通过与消费者沟通、询问商家负责人及员工、调取商家进货台账及交易记 录、查看现场视频、委托法定检定机构检查计量器具等方式进行核查。现将相关情况通报如下： 消费者通过美团平台购买"大草原烤全羊南滨路钟楼店"（系个体工商户，营业执照名称为"南岸区业态 餐饮店"）烤全羊套餐后，于2026年2月16日11:01到店选羊，并现场监督活羊的称重（活羊重量为36 斤）和宰杀，并对羊腿、羊尾分别做了标记。当天19:00左右，消费者到店后对之前相关标记进行了确 认，但对烤制后的成品羊提出异议，认为"体积过小"，并经现场称重，实际重量为6.9斤（不含羊头、 羊血、羊蹄、羊皮、羊内脏等）。经调查，该商家从购进活羊到宰杀前，曾非正常持续给羊投喂玉米、 干草等饲料和水，以达到虚增活羊重量的目的。 2月24日，重庆市南岸区市场监督管理局发布情况通报： 来源 重庆市南岸区市场监督管理局 该店涉嫌违反《中华人民共和国消费者权益保护法》有关规定，我局已责令其停止违法行为、按照"退 一赔三"赔付消费者费用，并根据后续调查情况依 ...

消费者通过美团平台购买"大草原烤全羊南滨路钟楼店"（系个体工商户，营业执照名称为"南岸区业态 餐饮店"）烤全羊套餐后，于2026年2月16日11:01到店选羊，并现场监督活羊的称重（活羊重量为36 斤）和宰杀，并对羊腿、羊尾分别做了标记。当天19:00左右，消费者到店后对之前相关标记进行了确 认，但对烤制后的成品羊提出异议，认为"体积过小"，并经现场称重，实际重量为6.9斤（不含羊头、 羊血、羊蹄、羊皮、羊内脏等）。经调查，该商家从购进活羊到宰杀前，曾非正常持续给羊投喂玉米、 干草等饲料和水，以达到虚增活羊重量的目的。 来源："南岸发布"微信公众号、荔枝新闻 重庆市南岸区市场监督管理局24日发布通报： 近日，网传"在大草原烤全羊店就餐时，36斤活羊烤制完成后重6.9斤"一事，引发社会关注。对此，我 局高度重视，成立调查组，通过与消费者沟通、询问商家负责人及员工、调取商家进货台账及交易记 录、查看现场视频、委托法定检定机构检查计量器具等方式进行核查。现将相关情况通报如下： 王女士说，商家这时又向她解释，杀完羊去了内脏重量只剩四成，烧烤后羊肉重量还会有损失。 记者随后向涉事门店核实，工作人员向记者解释，活羊称重宰 ...

报道介绍，王女士说，商家向她解释，杀完羊去了内脏重量只剩四成，烧烤后羊肉重量还会有损失。记 者随后向涉事门店核实，工作人员向记者解释，活羊称重宰杀，都是经过消费者确认的，同时对羊腿还 做了标记。至于重量相差为何这么大？商家表示，活羊存在个体差异，喜好也不同，烤出来的样子都不 一样。另外，王女士这只羊，烤的比较干，重量流失也相对较多。 "经调查，该商家从购进活羊到宰杀前，曾非正常持续给羊投喂玉米、干草等饲料和水，以达到虚增活 羊重量的目的。"通报称，该店涉嫌违反《中华人民共和国消费者权益保护法》有关规定，该局已责令 其停止违法行为、按照"退一赔三"赔付消费者费用，并根据后续调查情况依法依规严肃处理，坚决维护 诚信经营市场秩序，切实保护消费者合法权益。 近日，网传"在大草原烤全羊店就餐时，36斤活羊烤制完成后重6.9斤"一事，引发社会关注。2026年2月 24日，重庆市南岸区市场监督管理局通报称，经调查，该商家曾非正常给羊投喂以虚增活羊重量，已责 令其"退一赔三"。 该事件引发社会关注后，重庆市南岸区市场监督管理局发布情况通报称，该局高度重视，成立调查组， 通过与消费者沟通、询问商家负责人及员工、调取商家进货台账 ...

● 本报记者 吴杨 在财政贴息与银行利率折扣作用下，年化利率降低，让信用卡分期变得"真香"。中国证券报记者调研发 现，在财政贴息政策背景下，银行信用卡分期市场呈现新动向：在银行端，促销战与服务创新如火如 荼；在监管侧，风险提示与消费者保护同步加强，共同勾勒出消费信贷生态健康发展新图景。 算起"精明账" 这些活跃的市场行为离不开政策的强力支持。1月20日，财政部相关负责人在新闻发布会上明确，已将 信用卡账单分期业务纳入财政贴息支持范围，已有多家银行积极响应。此外，自去年9月开始实施的个 人消费贷款财政贴息政策，其实施期限将延长至2026年底，每名借款人可享受消费贷款和信用卡贴息的 上限为3000元。 邮储银行研究员娄飞鹏表示，优化个人消费贷款贴息政策，关键在于通过财政精准补贴降低居民信贷成 本，激发消费意愿，进一步打通"收入—消费—信心"循环，助力内需回升。 优化服务 激烈的市场竞争下，银行比拼的不仅是价格，更是服务。春节期间，部分银行的服务模式悄然转变。 在福建福州的水果摊前、蔬菜堆旁、干货店里，都能见到邮储银行福州闽侯马腾支行员工的身影。他们 并非在采购年货，而是在开展"行走的银行"服务。自2011年扎根于 ...

Core Viewpoint - Recent regulatory discussions involving six travel platform companies highlight the need for improved transparency and consumer protection in financial services associated with travel [1][3]. Group 1: Regulatory Actions - The financial regulatory authorities have conducted discussions with travel platforms such as Ctrip, Gaode Map, Tongcheng Travel, Fliggy, Hanglv Zhongheng, and Qunar regarding three main issues in their lending practices [1]. - The discussions emphasize the prohibition of misleading promotional language and the necessity for standardized marketing behaviors [1]. - Companies are required to clearly disclose the names of lending institutions and credit product information, as well as provide borrowers with clear warnings about rational borrowing [1]. Group 2: Industry Practices and Risks - Travel platforms have become significant channels for consumer finance due to high-frequency consumption scenarios and a large user base [3]. - Some platforms engage in "assisted lending" by collaborating with banks or consumer finance companies, while others establish their own lending companies to integrate financial services into travel experiences [3]. - Issues have arisen, such as defaulting to check "installment discounts" and using enticing phrases like "0 interest" without adequately disclosing loan nature, true interest rates, or credit impacts, leading to potential regulatory violations [3]. Group 3: Consumer Protection and Industry Development - The lack of sufficient information disclosure and misleading marketing practices can lead consumers to make uninformed borrowing decisions, increasing their financial risks [3]. - The regulatory discussions serve as a warning to platform companies that embedding financial functions requires adherence to financial regulations, with a focus on clear and transparent services [3]. - Companies are encouraged to prioritize consumer rights protection and shift from merely pursuing "traffic monetization" to compliant service delivery, which is essential for the long-term healthy development of the industry [3].

在金融行业，消费者权益保护往往被视为"成本中心"，但在上海华瑞银行，消保不仅是合规要求，更是连接客户的信任纽带。 针对老年人与新市民的"数字鸿沟"，华瑞银行手机APP贴心推出关怀版，线下服务团队深入50余家社区开展"社区一小时"助老活动。从帮助老人操作手机 银行，到为新市民讲解个人征信知识，这家民营银行用点滴行动诠释着"用心服务"的承诺。截至目前，该行已出台18项消保专项管理制度，将消保要求 纳入全员考核——在这里，消费者权益保护不是一句口号，而是一家金融机构刻进骨子里的基因。 面对猖獗的电信网络诈骗，华瑞银行自主研发的"智能账户交易反诈系统"已成为客户资金安全的"守门人"。该系统基于AI技术构建反洗钱风险防控模型， 实现风险"事前预警、事中管控"，已成功为多名客户挽回数百万元损失。更难能可贵的是，该行没有止步于技术防御，而是主动走进社区，针对"一老一 少一新"重点群体开展沉浸式金融宣教。2024年，该行以漫画、微电影等创新形式打造的"金融为民 华瑞同行"品牌，将枯燥的防诈知识变成了社区居民听 得懂、记得住的生活常识。 ...

Core Insights - Douyin Life Services released a report titled "Guarding the Fire of Life - Service Experience and Governance in the Past Year," summarizing its initiatives and achievements in enhancing consumer experience, supporting healthy merchant development, and strengthening ecological compliance in 2025 [1] Group 1: Consumer Experience Enhancement - The platform provided 710 million "fast refund" guarantees, allowing quick refunds for unused group purchases, thus reducing consumer waiting costs [2] - A total of 270 million yuan was spent from the consumer rights protection fund to assist consumers in handling after-sales disputes [2] - The platform offered dynamic reminders to billions of consumers regarding merchant operational status, extreme weather, order expiration, and holiday queues [2] - Douyin Life Services launched the "Anxin" series of services, which includes 11 services and 13 special rights, benefiting 180 million consumers with over 650 million orders processed [2][13] Group 2: Merchant Support and Service Upgrade - The platform reduced entry guarantee fees by 610 million yuan, lowering operational costs for merchants [4] - The innovative co-management model resulted in a doubling of performance for both co-managed merchants and stores [4] - The "Anxin Protection" system helped 2.9 million merchants mitigate operational risks, while the price correction system intercepted 2.6 million instances of incorrect pricing [4][5] - Over 210,000 quality merchants signed contracts under the "Anxin Service" standard, with 45,000 merchants receiving support to enhance service quality [4][5] Group 3: Content Authenticity and Compliance - Douyin Life Services implemented 102 new content standards to manage various content formats and combat false advertising [6] - The platform dealt with 59,000 low-quality short videos, 48,000 low-quality live streams, and 69,000 false advertising influencers, resulting in a 39.6% decrease in exaggerated and vague advertising violations [6][16] - A total of 480,000 false reviews were cleared, and 40,000 stores that enforced mandatory positive reviews were penalized [6][16] Group 4: Governance and Consumer Safety - The platform took strict measures against various bottom-line violations, including the investigation of 152,000 fraudulent stores and 379,000 fake stores [8][9] - Douyin Life Services launched a consumer food safety reporting reward system and dealt with 14,000 violations related to "low-price tours" [9][17] - The platform collaborated with local regulatory bodies to ensure food safety and assisted in dismantling 14 criminal gangs, solving 11 fraud cases [10][17]

针对上述企业在与金融机构合作开展借贷业务中存在的问题，三部门要求其规范营销行为，不得使用误 导性宣传用语；清晰披露贷款机构名称及信贷产品信息，并向借款人明确提示理性借贷；畅通客户投诉 渠道，及时回应并妥善处理消费纠纷，着力提升服务品质，切实保障消费者合法权益。 据中国国家金融监管总局13日消息，该部门近日联合国家市场监管总局、中国人民银行，对携程旅行、 高德地图、同程旅行、飞猪旅行、航旅纵横、去哪儿旅行等六家出行平台企业进行约谈。 ...

Core Viewpoint - The Beijing Market Supervision Administration has organized an administrative interview with 12 major online train ticket sales platforms to address significant issues raised by the public regarding online ticket sales [1] Group 1: Issues with Online Ticket Sales Platforms - Some platforms exploit the urgency of travelers during the Spring Festival, turning ticket purchasing difficulties into profit opportunities by offering misleading paid services [2][3] - Platforms have been found to misrepresent free services from the official railway ticketing system, such as the free waiting list service, as paid "priority" services, misleading consumers into believing they can increase their chances of securing tickets [2][3] - Actual ticket orders submitted by third-party platforms to the official railway system do not change the order of ticket purchasing or waiting lists, rendering paid "acceleration packages" ineffective and potentially delaying travel plans [2][3] Group 2: Consumer Experiences and Reactions - Consumers have reported negative experiences, such as purchasing tickets through third-party platforms only to receive less desirable options, leading to frustration and complicated refund processes [3] - Public sentiment reflects a strong desire for transparency and fairness in ticket sales, with calls for platforms to clearly communicate service details and pricing to protect consumer rights [3][4] - The importance of maintaining integrity in business practices and prioritizing customer service is emphasized, especially during peak travel seasons [4]