Core Viewpoint - The court ruled in favor of the consumer, ordering the motorcycle sales company to refund the purchase price of 22,600 yuan due to the sale of a vehicle that was improperly classified as new, resulting in a reduced usable lifespan [1][3]. Group 1: Case Background - The consumer, Mr. Li, purchased a motorcycle for 22,600 yuan in January 2025, but later discovered it was a stock vehicle with a production date of January 6, 2023, which had implications for its mandatory scrapping period [1]. - The motorcycle sales company failed to disclose critical information regarding the vehicle's model, production date, and scrapping calculation rules, leading to a two-year reduction in the vehicle's usable lifespan [1]. Group 2: Court's Findings - The court determined that a factual sales contract existed between Mr. Li and the motorcycle sales company, emphasizing the consumer's right to be informed about the true nature of the product [2]. - The court noted that the motorcycle was classified as a stock vehicle since it had not been registered for over two years, and the sales company did not adequately inform Mr. Li about this status or the implications for the vehicle's lifespan [2]. Group 3: Final Judgment - The court ultimately ruled to rescind the sales contract and mandated the motorcycle sales company to return the purchase amount of 22,600 yuan to Mr. Li [3].

Core Points - The difficulty consumers face when downgrading mobile plans compared to the ease of upgrading highlights a significant issue in the telecom industry [1] - A report from the China Consumers Association indicates a 99.1% year-on-year increase in complaints related to telecom services, with downgrading plans being a major concern [1] - Telecom operators prioritize high-revenue upgrade services over downgrades, which undermines consumer rights and fair trading [1] Industry Practices - The telecom industry should ensure that the process for downgrading plans is as straightforward as upgrading, including making necessary information easily accessible on official platforms [1] - Customer service representatives should be empowered with more authority to facilitate the downgrading process, ensuring a seamless experience both online and offline [1] - Regulatory bodies need to enhance service assessment standards to improve overall service quality in the telecom sector [1] Consumer Rights - Respecting consumer autonomy and fair trading practices is essential when offering multiple plan options in the market [1] - The industry must focus on service quality and consumer satisfaction to foster sustainable business growth [2] - Avoiding complex procedures and prioritizing consumer needs will enhance overall satisfaction and trust in telecom services [2]

Core Insights - The Agricultural Bank of China Nanan Branch hosted a government-bank-insurance-enterprise matchmaking event focused on the integration of key industrial chains in Nanan City, emphasizing financial support and consumer rights protection [1][2] Group 1: Event Overview - The event was themed "Gathering Financial Resources to Strengthen Industrial Chains" and aimed to build a precise matchmaking platform while enhancing financial service supply [1] - The event was supported by multiple local government entities, including the Nanan Financial Regulatory Bureau and the Nanan Public Security Bureau, and attended by representatives from various financial institutions and over 60 machinery equipment companies [1] Group 2: Financial Services and Consumer Protection - The Agricultural Bank of China Nanan Branch focused on the financing, settlement, and development needs of machinery equipment enterprises, promoting tailored financial service solutions such as supply chain loans and inclusive financial products [2] - To enhance consumer rights protection, the bank set up a promotional area at the event to educate participants on consumer rights and illegal financial practices, thereby improving risk awareness and protection capabilities [2] Group 3: Future Actions - Following the event, leaders visited local enterprises to understand their operational conditions and financial needs, indicating a commitment to ongoing engagement with businesses [2] - The Agricultural Bank of China Nanan Branch plans to continue following up on enterprise needs and optimize financial services, while regularly conducting consumer rights protection campaigns to support the high-quality development of the machinery equipment industry in Nanan City [2]

根据张兵提供给新京报记者的订单截图，他预订了11月2日早上5点，到北京首都机场的送机服务。张兵表示，这 是他单独预约的，没有和机票捆绑。"在出发当天我设置错了闹钟，手机又静音，没有听到司机给我打电话。"张 兵表示，他醒来后尝试联系司机，但对方的电话号码是虚拟号。 在订单页面，张兵发现服务已完成，并扣除了全部预付车费142元。张兵认为，他违约了，可以扣除部分车费作为 违约金，但扣除全部费用不合理。 为此，张兵询问航旅纵横平台客服，工作人员表示"因接送机订单司机准时到达，如在用车时间内未上车，司机将 结束订单，正常结算。"张兵询问客服"该规定有何法律依据"时，对方表示"订单下单页面有用车规则，司机正常 到达，用户不用车，属于个人爽约。" 近日，北京一乘客张兵（化名）向新京报记者反映，他在航旅纵横平台下单了车辆送机服务并预付142元车费，送 机当天他因睡过头未按时上车也未接听司机拨打的多个电话。之后他发现平台全额扣除了他142元的预付车费。张 兵质疑，未用车被扣除全额车费不合理。 新京报记者采访多位律师和专家均认为，对于关乎乘客重大利益的规则，平台应通过显著形式呈现于下单页，而 航旅纵横平台关于乘客迟到、爽约等扣除 ...

当下，亟需进一步规范AI生成内容在商业活动中的使用。一方面，商家要诚信经营，切实满足消费者 的知情权，用技术提升产品或服务的质量。若使用AI生成内容装点门面，也应主动按规定作出标识， 保障消费者的知情权。另一方面，平台应加强监管，督促撤换不真实或不符合要求的图片，善用客户评 价机制，履行好"把关人"责任。有关部门需完善与技术发展相适应的监管方式，制定符合实际的监管规 则或指引，加强消费者权益保护，倡导诚信经营，共同营造良好商业环境。 下次，再看到平台上光鲜亮丽的"精品堂食店""网红门店"时，建议您不妨多留一个心眼，仔细辨别、理 性判断，别被"AI假象"轻易蒙蔽双眼。 （文章来源：经济日报） 如果商业推广越过合规红线，滥用AI生成内容，就可能侵犯消费者知情权，甚至构成消费欺诈。消费 者权益保护法规定，消费者享有知悉他们购买、使用商品或接受服务真实情况的权利。从某种程度上 说，商家使用AI生成内容如果与实际情况不符，即便一时吸引来了顾客，也难以长久发展。 技术应当向善，不能成为非法牟利的工具。近年来，关于如何规范人工智能技术应用，已有相关司法裁 判明晰规则、厘清边界。例如，在全国首例"AI陪伴案"中，北京互联网法 ...

Core Viewpoint - The "seven-day no-reason return" policy, originally designed to protect consumer rights, is being misused by some consumers, leading to increased costs for businesses and a negative impact on the overall e-commerce ecosystem [1][2][3] Group 1: Impact on E-commerce - The return rate for women's clothing in e-commerce is as high as 50% to 60%, with live-stream shopping return rates exceeding 80%, indicating significant misuse of the return policy [1] - Malicious returns are eroding the trust foundation of the e-commerce ecosystem, as some consumers exploit the policy to wear items temporarily without actual purchase [2] - The increase in return rates forces businesses to implement additional measures such as "unboxing monitoring" and "anti-tampering tags," which raise operational costs and ultimately lead to higher prices for consumers [2] Group 2: Need for Regulation and Compliance - The implementation of the national standard for "no-reason return" services aims to clarify the categories of returnable goods and the standards for product condition, emphasizing the need for proper enforcement [3] - E-commerce platforms are urged to enhance credit mechanisms and utilize big data to identify abnormal return behaviors, thereby closing loopholes in the return policy [3] - Businesses must improve product and service quality while defending their rights against rule abuse, ensuring they provide excellent after-sales service for legitimate returns [3] Group 3: Consumer Responsibility - Consumers are encouraged to adhere to principles of integrity and contractual spirit, recognizing that convenience comes with responsibility [4] - A healthy consumption environment relies on mutual constraints and positive interactions between consumers and businesses, ensuring that rights are respected and not exploited [4]

Core Viewpoint - The article emphasizes the necessity of respecting and valuing consumers as a fundamental aspect of upgrading the economic and social landscape in China [2][3]. Group 1: Consumer Protection and Market Dynamics - The State Administration for Market Regulation has issued compliance guidelines for major e-commerce platforms during the "Double Eleven" shopping festival, aiming to eliminate unfair practices such as "choose one from two" and "big data discrimination" [2]. - The complexity of promotional rules and practices has eroded consumer trust in the "Double Eleven" event, highlighting the need for clearer and more transparent promotional activities [2][3]. - The article points out that many consumers are now more inclined to hide their preferences to avoid being manipulated by platforms, leading to a situation where they are trapped in information silos [2][3]. Group 2: Economic Transition and Consumer Behavior - The article argues that consumption should not merely stimulate material desires but should facilitate genuine consumer preferences with lower transaction costs, thereby aligning supply with actual demand [3][4]. - It stresses the importance of establishing a system that encourages consumers to express their true preferences without fear of privacy invasion or manipulation by platforms [3][4]. - The lack of consumer rights protection is identified as a key reason for the emergence of practices like "choose one from two" and "big data discrimination," which place consumers at a disadvantage [3][4]. Group 3: Institutional Framework and Market Trust - The article calls for the establishment of a fair trading structure that centers on consumer rights protection, including mechanisms for collective lawsuits and dispute resolution [4]. - It highlights that trust scarcity among market participants leads to increased transaction costs, necessitating a robust institutional framework to empower consumers [4]. - The need for a consensus on respecting and valuing consumers is emphasized as essential for transitioning to a consumption-driven economic model [4][5]. Group 4: Future of Consumption Culture - The article advocates for nurturing a consumption culture that aligns with the broader economic narrative, suggesting that the "Double Eleven" event should be viewed within a larger context of consumer empowerment [5]. - It posits that a comprehensive system for consumer rights protection will enhance market dynamics and facilitate a smoother economic cycle [4][5].

Core Viewpoint - Respecting and revering consumers is essential for the upgrade of the economic society [2][4] Group 1: Regulatory Environment - The State Administration for Market Regulation has issued compliance guidelines for major e-commerce platforms ahead of the "Double Eleven" shopping festival, emphasizing the need for clear and transparent promotional rules [2] - The guidelines aim to eliminate practices such as "choose one from two" and "big data killing familiarity," which undermine consumer trust [2][3] Group 2: Consumer Behavior - The "Double Eleven" event, while showcasing the creativity and enthusiasm of the free market, has shown signs of fatigue due to complex promotional rules and practices that erode consumer trust [2][3] - Many consumers are increasingly reluctant to reveal their preferences, partly to avoid being subjected to "big data killing familiarity," leading to a situation where they passively accept offers from platforms [2][3] Group 3: Economic Implications - A correct approach to consumption should focus on reducing transaction and search costs, allowing consumers to express their true preferences and ensuring a better match with supply [3][4] - The lack of consumer rights protection has led to practices like "choose one from two" and "big data killing familiarity," placing consumers in a vulnerable position [3][4] Group 4: Trust and Market Dynamics - The scarcity of trust among market participants increases transaction costs, highlighting the need for a balanced trading structure centered on consumer rights protection [4] - Establishing a robust system for consumer rights, including collective litigation and dispute resolution, is crucial for empowering consumers and enhancing market efficiency [4] Group 5: Cultural Shift - There is a need to fundamentally establish a consensus that respects and reveres consumption and consumers, moving away from an investment and export-driven mindset [4][5] - Protecting consumer rights through a comprehensive institutional framework is vital for maximizing consumer choice and ensuring that market price signals accurately reflect real preferences [4][5]

针对此次事件暴露出的问题，有汽车经销商对《证券日报》记者表示，消费者购车首先务必通过官方授 权销售服务机构或官方认证渠道选购车辆，可通过品牌官网查询当地授权经销商信息；其次，购车前应 核实经销商的营业执照、授权证书等相关资质文件，避免与无资质的中间商合作；第三，购车合同应明 确标注车型、配置、价格、交车时间、违约责任等关键条款，避免模糊表述；第四，妥善保存购车合 同、付款凭证、沟通记录等相关证据，以备日后维权需要；最后，对于明显低于市场价格的优惠承诺要 保持警惕，避免因贪图小利而遭受更大损失。 （文章来源：证券日报） 据阿维塔和深蓝汽车官方声明显示，11月10日当天，两家公司陆续收到多名消费者投诉，反映其通过非 官方"中间商"渠道订购车辆并支付相关款项后，未能按照约定时间提车，部分消费者在与中间商失联、 沟通无果的情况下，面临"钱车两空"的风险。 面对突发情况，阿维塔与深蓝汽车明确表示："经初步核查，涉事'中间商'与阿维塔和深蓝汽车均不存 在任何合作关系，其行为不仅严重损害了广大消费者的权益，也对阿维塔和深蓝汽车的合法权益造成了 严重影响。"两家公司在声明中均表示已第一时间向公安机关报案，公安机关已正式介入调 ...

Core Points - The State Administration for Market Regulation has issued a compliance notice to major e-commerce platforms to regulate promotional activities during the "Double Eleven" shopping festival, aiming to maintain order in online transactions and protect consumer rights [2][3] - The notice emphasizes the prohibition of illegal practices such as "choose one from two" and "big data killing familiarity," and mandates clear and transparent promotional rules [2][3] - It also highlights the need for strict management of live marketing, advertising content, and timely resolution of consumer disputes [3] Regulatory Compliance - E-commerce platforms must ensure the authenticity of operator information and comply with relevant laws and regulations, including algorithm compliance management [2] - Promotional activities must be transparent, detailing conditions for discounts, coupons, pre-sales, and price guarantees, along with return and modification processes [2] - Price behaviors must respect merchants' autonomy, prohibiting unreasonable restrictions on pricing and false discount claims [2] Live Marketing and Advertising - Platforms are required to strengthen the review of operators' qualifications and product information in live marketing, ensuring the quality of live-streamed products and preventing the sale of counterfeit goods [3] - Advertising content must be legally registered and audited, particularly in sensitive areas like medical beauty and health products, with a focus on removing illegal advertisements [3] Consumer Rights Protection - The notice mandates adherence to consumer rights regulations, including the seven-day no-reason return policy and product warranty obligations [3] - It encourages consumers to be rational in their purchases and to report illegal activities to market regulation authorities to protect their rights [3]